Using Mediation to Resolve Conflict

The Center for Conflict Management offers the following mediation videos for purchase.

  • Beauty & The Beholder (Small claims court dispute)

    Small claims court mediation. This video showcases a common small claims dispute. The mediator, Dr. Susan S. Raines, walks the parties through all phases of a facilitative process to reach a mutually agreeable situation.

    • Mediator played by Susan S. Raines, Professor of Conflict Management at Kennesaw State University
    • Ms. Jefferson (Beauty Shop Owner) Played by Ansley Wood, MSCM KSU
    • Ms. Johnson, Disgruntled Customer, Played by Flora Lowe-Rockett, MSCM-KSU
    • Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
    • Runtime: 39:15

    2nd Small Claims Case

    The Contracting Kerfuffle (Small claims court dispute) Small claims court mediation. This video showcases a common small claims dispute. The mediator, Dr. Timothy K. Hedeen, walks the parties through all phases of a facilitative process to reach a mutually agreeable situation.

    • Mediator played by Timothy K. Hedeen, Professor of Conflict Management at Kennesaw State University
    • Ms. Jefferson (Contractor) Played by Ansley Wood, MSCM-KSU
    • Ms. Johnson, Disgruntled Customer, Played by Flora Lowe-Rockett, MSCM-KSU
    • Runtime: 20:18

  • This mediation highlights a common cause of impasse in divorce mediation. This video demonstrates best practices for assisting parties as they seek to reach agreement on the sticky issue of spousal support also known as alimony.

    • Mediator played by Dr. Susan S. Raines, Professor of Conflict Management, KSU
    • Mr. Jones played by Richard Redding, MSCM
    • Ms. Jones played by Stefanie Green, MSCM
    • Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
    • Runtime: 49:39

  • In this video, the mediator explains the commonly used method for calculating child support, known as the 'income shares model'. The mediator uses common strategies to overcome impasses, such as reality checks, perspective taking, and consensus building.

    • Mediator played by Dr. Susan S. Raines, Professor of Conflict Management, KSU
    • Bob played by Wim Laven, International Conflict Management, PhD student at KSU
    • Mary played by Kally Dixon, MSCM-KSU
    • Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
    • Runtime: 1:10:07

  • In this mediation, the mediator works with the parties to overcome common post-divorce parenting problems. This video highlights the following techniques—perspective taking, reality checks, brainstorming, methods to empower the parties, and relationship building.

    • Mediator played by Dr. Sherrill Hayes, Professor of Conflict Management at KSU
    • Janelle played by Caitlin Lowther, MSCM 7th District ADR Office, Georgia
    • John played by Joseph Risby, MSCM Fulton County Superior Court ADR Office
    • Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
    • Runtime: 32:52

  • Mediators often face serious ethical dilemmas in their work, such as, the attempt of one party to hide assets from his or her spouse during divorce. Filmed solely in caucus, the mediator works with the party and his attorney to uncover hidden assets and brainstorm ways to move forward after a potentially devastating transgression.

    • Mediator played by Dr. Susan S. Raines, Professor of Conflict Management, KSU
    • Attorney for Mr. Smith played by Chris Griffin, JD, MSCM
    • Mr. Smith played by Kraig King, MSCM
    • Script: Dr. Susan S. Raines, School of Conflict Management, Peacebuilding & Development at KSU
    • Runtime: 22:44
chalkboard with conflict (crossed out) mediation videos

Purchase the Videos

There are three steps required to gain access to the videos. 

Step 1: Purchase the video(s). You may choose 6-week access or 2-year access. Please have the participant name(s), title(s), method of contact, and credit card information ready before you proceed.

Purchase Videos

Step 2: Create a free account on our video hosting site. 

Step-by-Step Guide for Video Hosting

Step 3: Wait for us to add you to the course(s). Once the videos are purchsed, we will receive a confirmation email of payment. At that point, we will manually add you to the course using the user information you used to create an account in Step 2. Please allow 1-2 business days for step 3. 

About the Trainers

Susan Raines

Dr. Susan Raines, Associate Director, School of Conflict Management, Peacebuilding and Development and Professor of Conflict Management

While her primary fields of interest include international, environmental and public policy conflicts, Professor Raines is interested in conflict management at all levels. She regularly mediates commercial and domestic relations court-connected cases, facilitates public meetings, facilitates long-term governmental decision-making processes, and designs conflict management interventions for corporate enterprises.