Overall offer and simple search. Very powerful but entry of search info very fiddly with poor visibility of content being mis spelllef or needing correction regards. Phil peplow.
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Actually buying the car could not have been easier and some after sale support was excellent. But I am still waiting for the cinchCharge card to arrive and no one has responded to my query.
Company replied
It was quite easy to use. And you can see a wide range of used affordable vehicles. Any vehicle that's not been cleared has a warnings so you don't purchase a stolen vehicle. I rwcommend this app.
Company replied
All good. As a past car buyer from Cazoo I appreciate your service fully.
Company replied
Great customer service,great dealer he did let mem try the car wherever I wanted and check anything on the car
Company replied
Like the amount of results the search brought up, but their are some limitations that could be improved when it comes to vans I’ve specifically been looking for transits but after the calamity of... See more
Company replied
I bought a Toyota Yaris from MN Vehicles LTD Unit 15 Pentre Industrial Estate, Shrewsbury, SY4 1BP. The manager, whose name is Marius, was super helpful and kind. Highly recommended. Thank you
Company replied
Enquired on a car late at night and I was contacted the following morning to arrange going to view the vehicle. Fell in love with the car and collected the following day. Very smooth experience!
Company replied
From the moment I saw the car I liked, Gordon Leslie made the process so easy. He brought the car to me to test drive as I work split shifts, then he took it away, taxed, mot’d, serviced it then broug... See more
Company replied
I had a great experience purchasing my Toyota Aygo 2014. The sales service was brilliant — friendly, professional, and attentive. The representative explained everything clearly, including the terms... See more
Company replied
Adam was great communication was amazing! Made buying a car super easy with no stress! Will definitely be getting future cars from Adam!
Company replied
I found my new car through cazoo after I had an accident on black ice at the start of the year. I got a great price from the family run dealership and a great all round experience!!! AND it just passe... See more
Company replied
Absolutely amazing service. Straight forward and easy to deal with. Car is amazing and immaculate and drives well. Will definitely use again in the future.
Company replied
Lots of essential information and easy to search for your preferred vehicle. It’s not apparent if there’s a 10/14 day money back guarantee though
Company replied
Cazoo did great, like the way you send off your interest to the car dealer, but unfortunately they have not contacted me back.
Company replied
Good to navigate,self explanatory.Looked several times ,to find car near Scotland. Hooks you up with local car dealer.
Company replied
I was just scrolling, came across a advert for a old ford at a dealer,made contact, paid a deposit, and waiting to hear back when the car will be ready ? All thanks to Cazoo 👍
Company replied
Easy to use app with helpful & informative information on the vehicles of interest. It was on this site I found my car!
Company replied
They called me back with in minutes and to disc the car I was looking at and the car was in very good condition and that I had to get finance pe to call me but very helpful
Company replied
Great platform for national search which led me to the dealer,and car, that I would not otherwise have found. Will certainly use again.
Company replied
Good selection of vehicles to choose from and a helpful team at jagland in Halifax to take me through step by step guide
Company replied
Everything is all laid out and easy to navigate around the website. Some really useful tips and advice while you're browsing too.
Company replied
Swift response to query, cheery and understanding when informed bought elsewhere! No reflection on cazoo, just fate.
Company replied
Found an absolute bargain ,all the data provided on the site was clear and informative, thanks Dave
Company replied
Good selection of cars, fairly priced and good attention to Customers choice preferences.
Company replied
Great experience learned alot and fab choice of vehicles all questions answered 😀
Company replied
Easy browsing, puts you in contact easily with the dealer. I’ve found a car I love and delivered within a day !
Company replied
It’s good, main details if you mention automatic or manual much better
Company replied
Best car I’ve ever owned . Delighted with the service from Ross Campbell at Burnside motors . He could not have done more for me .
Company replied
Cazoo uk outstanding plateform for peoples and excellent cumminecation skills staff& superb company trust worthy always. Nisar Saad
Company replied
What made your experience great? What is this company doing well? Remember to be honest, helpful,and constructive!
Company replied
I bought the car through A and K cars Ltd in Egham. Alex was very efficient and helped me through the whole process. Highly recommended
Company replied
A good selection. However accuracy in distance to garage seller badly inaccurate. I have to check most.
Company replied
Within 30 minutes I had 2 Call backs and made appointment to see vans I highlighted
Company replied
the information given was very helpfull and detailed to my search for a car
Company replied
Very simple to use and configure, really takes the hassle and worry out of the process
Company replied
The constant update of new vehicles that appear in the adverts
Company replied
Very impressed, excellent selection, very easy to use, thank you
Company replied
Good company lots to look at Many thanks for helping me purchase my car
Company replied
I contacted the dealer through Cazoo and got my car
Company replied
Easy to navigate. Can save searches for later viewing
Company replied
The process was stress free. Got much money for my car than any other buyer.
Company replied
Wonderful Easy to use
Company replied
Found the car I was looking for , so happy we the results I found on Cazoo
Company replied
Great site to browse used cars in your local area. Spot on !
Company replied
You can find variety of cars from this website. It’s really amusing.
Company replied
I love Motors.co.uk Have found my last two vehicles here
Company replied
It was very easy to find a car in a good value as I wanted.
Company replied
Been a very good experience, and helpful
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Rubbish car and dealer.
Drove 100 miles, advert said full service history, 12 months mot, excellent condition lovely car!!!!! Absolute bollocks!!!! No service history, no mot, and car smelt like a dogs arse!!! Crap dealer.
27 September 2025
Unprompted review
Reply from Cazoo UK
Hi Neil,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Are you able to email us on consumer.support@cazoo.co.uk providing the details of the dealer in question and we can launch an internal investigation
Thanks,
The Team at Cazoo
Reply from Cazoo UK
Hi Akacha,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
Reply from Cazoo UK
Hi Saqib,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
You can find variety of cars from this…
You can find variety of cars from this website. It’s really amusing.
5 September 2025
Unprompted review
Reply from Cazoo UK
Hi Mohammad,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
I purchased a Skoda Roomster through…
I purchased a Skoda Roomster through your website. The seller was very helpful only until the deposit was paid. During the video call, the person presenting the car spoke very poor English and rushed through the presentation in an unprofessional manner. There was no opportunity to ask questions, as the presenter did not seem to understand them.
When the car arrived, it turned out that rust was present almost everywhere on the vehicle. When I called the company to ask why such a serious issue had not been mentioned in the advert, I was told: “Next time, zoom in on the photos and you will see it.”
I explained that I did not want the car, but the seller replied that if there were no technical faults, I would lose my entire deposit if I returned it. In addition, the radio cover shown in the photos had been removed, and the seller’s only response was: “You can buy yourself a new one.”
Finally, when I received the new registration keeper (green slip), it showed the name of a completely different person. When I raised this issue, I was simply told that I was “making a problem” and that the correct certificate would eventually arrive in my name.
I believe that if your platform allows such dealers to operate, it reflects very poorly on your service. You should properly verify all sellers and ensure they maintain the required standards – otherwise, they should not be permitted to advertise on your site.
Only by enforcing these rules will you gain the trust of buyers. At present, customers are exposed to unfair practices and a lack of transparency, which undermines confidence in the used car market.
19 September 2025
Unprompted review
Reply from Cazoo UK
Hi Piotr,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Are you able to email us on consumer.support@cazoo.co.uk providing the details of the dealer in question and we can launch an internal investigation
Thanks,
The Team at Cazoo
Reply from Cazoo UK
Hi Steven,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Are you able to email us on consumer.support@cazoo.co.uk providing the details of the dealer in question and we can launch an internal investigation
Thanks,
The Team at Cazoo
Very poor service from the sellers no…
Very poor service from the sellers no reply’s from 2 of them regarding inquiry about vans for sale their advertising on your site
13 September 2025
Unprompted review
Reply from Cazoo UK
Hi Thomas
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
Has changed the vehicles ads details
Has changed the vehicles ads details
16 September 2025
Unprompted review
Reply from Cazoo UK
Hi Ramadan,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Are you able to email us on consumer.support@cazoo.co.uk providing the details of the dealer in question and we can look into it.
Thanks,
The Team at Cazoo
Super easy!
Adam was great communication was amazing! Made buying a car super easy with no stress! Will definitely be getting future cars from Adam!
15 September 2025
Unprompted review
Reply from Cazoo UK
Hi Shannon,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Afternoon
Afternoon, they gave me two different email address and the invoice came from another company hundreds of miles away.
Decided its too dodgy to buy from them.
12 September 2025
Unprompted review
Reply from Cazoo UK
Hi Mark,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Are you able to email us on consumer.support@cazoo.co.uk providing the details of the dealer in question and we can launch an internal investigation
Thanks,
The Team at Cazoo
Found an absolute bargain ,all the data…
Found an absolute bargain ,all the data provided on the site was clear and informative, thanks Dave
12 September 2025
Unprompted review
Reply from Cazoo UK
Hi David,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Reply from Cazoo UK
Hi Rabah.
Thank you for your review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Star Cars Chingford - VW Polo needs a new gearbox
We purchased a White VW Polo (registration LR15 NJF) for my daughter shortly after she passed her driving test. Within a few days of purchase, the engine management light came on. We booked the vehicle into our local VW main dealer for diagnostics and were advised that the car required a replacement gearbox (quoted at approx. £7,700) along with additional repairs estimated at £800.
The vehicle has not been driven since this diagnosis and was returned via car transporter. A refund was issued, minus certain fees, but the car was clearly not fit for use at the time of purchase.
Although the engine management light has since been turned off, VW informed us that it will return once the car is driven again.
25 July 2025
Unprompted review
Reply from Cazoo UK
Hi Malcolm,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Are you able to email us on consumer.support@cazoo.co.uk providing the details of the dealer in question and we can launch an internal investigation
Thanks,
The Team at Cazoo
Sent many emails about vehicles never…
Sent many emails about vehicles never received a reply?
11 September 2025
Unprompted review
Reply from Cazoo UK
Hi Shaun,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
Reply from Cazoo UK
Hi Kevin,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
DO NOT TRUST THE CAZOO WEBSITE
DO NOT TRUST THE CAZOO WEBSITE! Please be careful with buying a car from this platform We went to see a car advertised on the Cazoo website with history check saying PASSED from drivewave motors the man from driveway motors told us a pack of lies saying only had 2 owners etc and when we did hpi vehicle check it had been written off twice and was then in salvage yard. It is disgusting they let these people advertise on the site without checks on the vehicles we travelled 20 miles to see the car paid £10 for the HPI check and waisted all our Saturday afternoon. I contacted cazoo to complain and in there words my email has been logged against the dealer account. The car is still for sale in the Cazoo website….. how and why would they let this car still be advertised on their platform knowing what they do !!! Awful
6 September 2025
Unprompted review
Reply from Cazoo UK
Hi Kelly,
Thank you for your review.
We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.
We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.
We urge you to contact us at consumer.support@cazoo.co.uk with more details so we can look into this further.
Thanks,
Cazoo team
It’s good
It’s good, main details if you mention automatic or manual much better
4 September 2025
Unprompted review
Reply from Cazoo UK
Hi there!
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
I sent a message asking if a vehicle…
I sent a message asking if a vehicle was still available and as of yet I've had no reply to my email
26 August 2025
Unprompted review
Reply from Cazoo UK
Hi Rob,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
Great platform for national search…
Great platform for national search which led me to the dealer,and car, that I would not otherwise have found.
Will certainly use again.
25 August 2025
Unprompted review
Reply from Cazoo UK
Hi Eric,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Absolutely amazing service
Absolutely amazing service. Straight forward and easy to deal with. Car is amazing and immaculate and drives well. Will definitely use again in the future.
27 August 2025
Unprompted review
Reply from Cazoo UK
Hi Joanna,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
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