20250107 UPDATE after sending my considerations to the company, thanks to the interest of Sneha, who forwarded my query to the team, they agreed to replace the non-working device with a n... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I am grateful with customer support that was able to help me sort out an issue I had. I erroneously synchronised activities into the cardiac rehab centre account I am trainining. Therefore they helped... See more
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I'm an amatuer cyclist and spinner and Frontier X user that just switched to X2 and have opted for the Premium Service that includes calculation of V02 Max and VT thresholds. First off, I re... See more
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I have had problems with my monitor, but the support team has been very responsive and has agreed to take back my existing monitor and replace it with a refurbished one.
Company replied
This device is really GREAT. It always works... connects easy to both my Zwift and Rouvy and reliably gives a real life EKG that is clear, easy to read and is emailable to a physician etc. It breaks... See more
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I had connection issues with my brand new X Plus because the X Plus Android app is not available in Europe. After a chat with Sahid on the website, I quickly received a mail with instructions. Sah... See more
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I have had a Fourth Frontier X2 for some time. I am an older athlete. I had some different patterns on the ECG traces during exercise which I wasn't sure about. I raised a question with Fourth Frontie... See more
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I had a charging issue with my X Plus and contacted technical support. Poonam responsed very quickly and sent an instruction movie how to solve the issue. After all it was just the led's showed a... See more
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The X plus provides truly a medical grade ECG. I am a physician with both atrial and ventricular arrhythmias. The X plus provides a comfortable and accurate way to monitor 24 hour ECGs both during... See more
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I have Fourth Frontier X2 and it’s brilliant. Particularly with a premium subscription, there’s lots of data to analyse - or you can leave it all the algorithms! A real selling point is the support -... See more
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5 stars and well deserved. After a few years my FF HRM was becoming problematic. It took a beating so I was not surprised. Just before a major cycling event it stopped recording my ECG. I have some he... See more
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I bought this expensive product nearly a year ago. It has never worked for Afib recording in spite of registering the fault with the help desk. I worked with them for a number of months and they refus... See more
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My early impressions are really good. This looks like any similar heart rate montior, with a chest band containing electrodes. It's comfortable and easy to wear (you rapidly forget you have it on)... See more
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Great customer service. I originally thought they were ignoring me, but I somehow put them on my Blocked email list. Once I corrected that they responded very quickly and escalated my ticket quickl... See more
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I purchased a Frontier X2 since I'm getting older and have a history of heart disease in my family. I exercise and play competitive sports as well. This was a great way to track my workouts as well as... See more
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My initial experience, a couple of years ago with customer support wasn't that great, but boy have they turned things around! They responded to my email really quickly and with really good technical a... See more
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Really great technology! Ive used bio strap and my Garmin watch and I've seen other comparable bio metric devices in person but nothing compares to the frontier X!
Company replied
The product, the X2, is amazing and just what I needed as I'm a 72 year old former competetive runner, then cyclist for the last fifty years. I have suffered from Afib for the last nine years and co... See more
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I initially thought that the Frontier X2 wouldn't be able to measure and display what I wanted. I was very wrong! I have only had the device a couple of days and it has met my expectations- and... See more
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Frontier X2 is a unique medical device providing real time EKG for sharing with medical teams. Worn while sleeping, further insight into sleep apnea and cardiac stress can be identified. Pulse rate is... See more
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Updated review - I was having heart issues so was very interested in the frontier x2 to monitor my heart over extended periods and during exercise. However, my personal experience is that the x2... See more
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Client services is amazing. I had a technical issue with my device, I don't live in any of the countries serviced but they managed to send whatever I needed to me. Great experience!
Company replied
A great product to monitor cardiac performance during exercise - important time as someone with heart issues but a fitness fanatic. Product is easy to use with unique stats. Support team is also very... See more
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Excellent product and superb customer service; quick, effective, and solved the issue that I was having difficulty with. Great to see a caring, professional company - I wish more were like that!
Company replied
Client services is just great. I had a technical issue with my device and they reacted very fast and were able to help me. Amazing experience!
Company replied
Although the courier (Evri) really severely let down this retailer the customer service was second to none (Poonam). Thank you. 🙏🙏
Company replied
Sahid and the technical team were fantastic. They understood my issue and were empathetic to my dilemma. There was no initial cookie-cutter response that doesn't help anyone. Each communication was r... See more
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Poonam was really helpful in resolving an email issue. This took many tries and I was emailed back and the follow up was great!
Company replied
Had a great experience with this company, i love the products and the quality of the customer service has just taken it to a long forgotten place, they have been so helpful and attentive in answering... See more
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Happy to say FF customer service was quickly responsive and resolved my issues completely.
Company replied
This is by far the best heart rate monitor on the market! I'm currently in cardiac rehabilitation after experiencing a heart issue while training for a mountain trail race. My cardiologist recommended... See more
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Great help. Would recommend greatly!
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Very helpful and patient in solving a technical issue.
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It works to capture a long-term ECG as advertised. That's cool. What it doesn't do is connect with any other piece of exercise equipment to display your heart rate. It's supposed to but the conn... See more
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Switched from Polar H10 to fourth frontier a few months back. Had issues getting a consistent Heart Rate on my Garming, but the Fourth Frontier team worked hard to solve the issue and now it work... See more
Company replied
I am 61 yr old male and have been using HR monitors for few years now and although they give you good data about your activity, it wasn't till I discovered Fourth Frontier X2 that I realised what I wa... See more
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I had provided a 3 star review earlier difficulty working on a product Demo. My errors WRT to that review were due to use of a New PC and use a smart phone as camera. A bad combination which has been... See more
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Switched from my Polar heart strap to these guys a few weeks ago. I finally found something that can help me monitor how hard (and safely) I can push my cardiovascular system to gain ground in my 50... See more
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I have had my fourth frontier for over a year now and had excellent and proactive customer service from the team. I'd highly recommend this device.
Company replied
I've been using the Frontier X ECG device and want to highlight how impressed I am—not just with the technology, but especially with the support team. Their responsiveness and willingness to help ha... See more
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As an 81 year old former triathlete, skier, tennis player and golfer, I recently had a pacemaker implanted which resulted in complications (pericarditis--inflammation of the area around the heart) and... See more
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Company details
About Fourth Frontier
Written by the company
Fourth Frontier is a pioneering health tech company that builds and offers products and services for monitoring and improving heart health for people across the world.
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Frontier X2, our revolutionary patented product that provides real-time feedback on heart health to users on the move. Take control of your hearth health with the world's first smart heart monitor.
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.Book a demo
Calculate your heart score and get personalized insights
Take our quiz
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.
Contact info
4.3
Excellent
329 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Quickly up & running under a variety of conditions!
I have had the X2 for a few weeks and I love it, both as a physician and as an athlete! The set-up is quite straightforward and I was able to see a streaming EKG within minutes. I like the many automated features such as % of time with normal v. 'other' heart rhythm, especially during longer collection periods. Use during extreme physical activity is also very good- a few occasional 'noisy' periods but overall very good. Additionally, not requiring your phone (or any device) to be close by is also an important feature. Once you have your phone available, it will simply synch at that time. Downloading the complete EKG to my laptop as a PDF file is a critical and very useful feature, especially when I want to share the tracings with others. I also found the technical support to be excellent: Jayadev was affable, available and very capable. Kudos to Frontier for a great product!
14 September 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your detailed review! We’re thrilled to hear that you’re enjoying the X2 and finding it beneficial both in your professional and athletic pursuits. It’s great to know that the setup was straightforward and that the automated features are meeting your needs, especially during intense physical activities. We’re also glad to hear that our support team was able to assist you effectively. Your feedback means a lot to us, and we’re committed to continuing to deliver quality products and service. If you have any more questions or need assistance, feel free to reach out!
Great Service
Vijay did a great job explaining the device and answering my questions prior to purchase.
13 September 2024
Unprompted review
Reply from Fourth Frontier
Thank you for your kind words! We’re thrilled to hear that Vijay provided you with excellent service and helped you feel confident in your purchase. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
Verified
It helps me to know real time…
It helps me to know real time understanding of my internal dynamics
4 September 2024
Reply from Fourth Frontier
Thank you for your feedback! We’re pleased to hear that our device helps you gain real-time insights. If you have any questions or need additional support, please don’t hesitate to reach out. We’re here to help and appreciate your input!
Outstanding customer service outstanding product
The customer service prior to buying the device was awesome. They answered all of my questions and set up a phone call with me. After I purchased the device, they offered me another call to go over things in more detail. The device itself has a very nice form factor is completely comfortable. I wore it for a four hour endurance race. I even got some mud underneath the electrodes, but was able to wipe it off with my finger and continue to get solid readings for another two hours. The amount of data that you get is very valuable. It’s also excellent feature to be able to feel a vibration on your chest when you are pushing your heart past where you want to be The live ECG function works very well. It is limited to one hour but for most applications I think that is completely reasonable. I streamed the first hour of my race to my friends and my wife just to see how the data came through. I charge the device once and I use it six or seven hours of training , the sinking is very fast happens automatically and wirelessly. I would like to see some more activity types or to be able to put in my own activity type that I can save in the app well worth the price highly recommended I am going to try to get all of the athletes on my team on this tech .
24 August 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your detailed and positive review! We’re delighted to hear that you had such a great experience with our customer service and that the device performed well during your endurance race. It’s fantastic to know that the comfort, data accuracy, and features like the live ECG function have been valuable for you. We also appreciate your feedback on adding more activity types to the app. We’re always looking to improve, and your suggestions are incredibly helpful. Thanks again for recommending our tech to your team and for being such a supportive customer!
Really great idea and design and simple…
Really great idea and design and simple to use but just not quite there... Connectivity drop outs are constantly a problem with devices or will not sync with other third party apps. Heart rate while running is wildly and regularly off target compared to polar (easy zone 2 runs regularly register 180 BPM periods then drops to 0 and I can't tighten the strap anymore as advised!). Sadly end up returning to using polar straps which is a shame as the extra heart Information is a big selling point. Hopefully they will improve.
31 August 2024
Unprompted review
Reply from Fourth Frontier
Thank you for your feedback and for sharing your experience. We’re sorry to hear about the connectivity issues and inaccuracies you’ve encountered. Our customer support team will be reaching out to you shortly to assist with these problems and help resolve the syncing and heart rate issues. We appreciate your patience and hope to improve your experience with our device. Thank you for giving us the opportunity to address this!
First class device to monitor health and athletics performance.
Fantastic device. I’m a physician and aging competitive athlete. I’ve used many devices to track and monitor health and performance over many many years. Some good, many junk. The Frontier X2 itself, the presale education, post sale technical and health reviews and education are perfect and outstanding. Looking forward to even better insight and tracking my health and performance over the coming years with the Frontier X2.
30 August 2024
Unprompted review
Reply from Fourth Frontier
Thank you for your fantastic review! We're thrilled to hear that the Frontier X2 stands out among the many devices you've used over the years. It's wonderful to know that our pre-sale education, post-sale support, and health reviews have met your expectations. We’re excited to support your health and performance tracking for years to come and look forward to continuing to provide you with valuable insights. If you ever have any questions or need assistance, we’re here to help!
I'm happy with my Frontier X2
I'm happy with my Frontier X2. My training is safer and I can improve my performance in a healthy way. I can also take benefit from the biomechanical parameters like Cadence and Body Shock. There are a lot of useful information in the App and the Webpage. The support is excellent!
28 August 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your positive feedback! We're thrilled to hear that the Frontier X2 is enhancing both your training safety and performance. It’s great to know you’re finding the biomechanical parameters and the information on the app and webpage valuable. We’re also delighted that our support team has met your expectations. If you have any more questions or need further assistance, feel free to reach out. Happy training!
Customer Support
I have had a frontier x2 for over a year. This company has been great with any problems I had with an excellent after sales customer service.
20 August 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for taking the time to leave such a positive review! We’re delighted to hear that you’ve had a great experience with your Frontier X2 and that our customer service has met your expectations.
Your satisfaction is our top priority, and it’s wonderful to know that our support team has been able to assist you effectively. If you ever have any more questions or need further assistance, please don’t hesitate to reach out.
We truly appreciate your continued support and feedback. Thank you once again for being such a valued customer!
Reply from Fourth Frontier
Thank you for your feedback! We're delighted to hear you had a nice experience with us. If there's anything more, we can do for you or if you have any suggestions, please let us know.
Verified
Samsung watch Integration
So far, the experience has been very good. However, I have one request. Integration is required for the Samsung Health app and Samsung watch. We don't need to carry a bulky phone if we have the app on the Samsung watch.
29 July 2024
Reply from Fourth Frontier
Thank you for your positive feedback! We’re glad to hear that your experience has been very good so far. We appreciate your suggestion regarding integration with the Samsung Health app and Samsung watch. We’ve taken this as a feature request and will definitely consider it for future updates. Thanks again for sharing your thoughts!
The Fourth Frontier X2 is an incredible piece of kit…
The Fourth Frontier X2 is an incredible piece of kit. I've been seriously impressed with the quality of the data, as has my cardiologist who is happy to use it for diagnostics & monitoring. The customer support from the team has been second to none with any questions or issues addressed very quickly and in a personal manner. The monitor itself is really comfortable to wear and nowhere near as big as I had expected it to be (it's not much bigger than a standard chest Wahoo or Garmin monitor). Overall I think this is a great piece of kit looking for a deeper look at heart health. To get the most out of it you do need to have an understanding of ECG's or someone to interpret it, but definitely worth it.
26 July 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your kind words and for taking the time to share your experience with the Frontier X2.
We're thrilled to hear that you're impressed with the quality of the data and that your cardiologist is finding it valuable for diagnostics and monitoring. Our team strives to provide top-notch customer support, and it's great to know that we've met your expectations in addressing your questions and concerns promptly and personally.
We're also glad to hear that you find the monitor comfortable and that its size is not much larger than standard chest monitors. Our goal is to provide a user-friendly and effective tool for deeper insights into heart health.
We appreciate your feedback about understanding ECGs. We are continuously working on providing more resources and support to help users get the most out of their devices.
If you have any further questions or need any assistance, please don't hesitate to reach out.
The rolls Royce of HRMs
This is a great device. Links easily to my Garmin. It’s been very reliable, but I had a minor issue lately and found the customer support was very engaging with a very prompt reply.
24 July 2024
Unprompted review
Reply from Fourth Frontier
Thank you for your feedback! We're thrilled to hear that you're enjoying the Frontier X2 and that it integrates well with your Garmin. Our team is dedicated to providing excellent customer support, and we're glad we could assist you promptly with your recent issue. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Verified
Reply from Fourth Frontier
Thank you for your feedback! We're glad to hear that you think our product is nice. If you have any questions or need any assistance, please don't hesitate to reach out.
Unique functionality and great product and support
Honestly the frontier x2 is a great product. It just does something no other product out there can do (continuous ecg), and imo only for that it’s worth it. But also the product is easy to use (I linked it to a wahoo element bolt zero issues), the app is good, and the support is amazing (they even offer me some beta tools they are developing now). All in all for anybody interested on more data about the heart this is a must have, I wish I found about it before.
5 July 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the unique functionality of the Frontier X2 and that it meets your needs for continuous ECG monitoring.
It's great to know that you found the product easy to use and had a seamless experience linking it to your Wahoo Element Bolt. We're also glad that our app and support team have met your expectations, and we appreciate your feedback on our beta tools.
Your kind words and support mean a lot to us. We're delighted to have you as a valued customer and look forward to continuing to provide you with the best possible experience.
I highly recommend doing a virtual meeting
I highly recommend doing a virtual meeting if you are considering purchasing. It was extremely informative. I am a Sports Medicine Physician who is also a competitive rower/runner with heart issues. This is a highly unique ECG monitoring device. ECG recording while exercising is not normally possible except in a lab. This is an amazing breakthrough in wearable technology. I am really looking forward to receiving my Frontier X2. They also have a sports bra so the difficulty of wearing a chest strap plus a sports bra is alleviated. Amazing!!
20 June 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your fantastic review! We're thrilled to hear that you found the virtual meeting informative and valuable. As a Sports Medicine Physician and competitive athlete, your endorsement means a lot to us.
We are excited for you to receive your Frontier X2 and experience its unique ECG monitoring capabilities. It's great to know that our sports bra solution also met your needs. We're committed to advancing wearable technology to support athletes like you.
Thank you once again for your support and recommendation!
Customer Services responded quickly.
I have only just received my Fourth Frontier Monitor and am trying to use it properly to ensure I get accurate results.
I had a query and decided to contact Customer Service and was very pleased to get a quick response which is very important to a first time user.
The knowledgeable response to my question, answered by Customer Services agent Poonam, was written in a simple and understanding way and which provided me an easy to understand solution.
Early days in ownership but a very swift and positive interaction which was greatly appreciated.
Allen J Gawne 🇮🇲
13 June 2024
Unprompted review
Reply from Fourth Frontier
Thank you for your positive feedback! We’re delighted to hear that you received a prompt and helpful response from our Customer Service team, especially from Poonam.
We strive to provide clear and effective support, especially for first-time users like yourself. It's great to know that your experience has been swift and positive so far.
If you have any more questions or need further assistance as you continue to use your Fourth Frontier Monitor, please don't hesitate to reach out.
Great product and great service
Very quick from order to receipt, very easy to get started and it links well with my Garmin (which other sensors have not).
Battery life is great and it is really useful to see the percentage battery level on the display.
I also like the fact that you can email directly to real people and you get quick responses!
5 June 2024
Unprompted review
Reply from Fourth Frontier
We’re delighted to hear that you found the ordering process quick and getting started with the product easy. It's fantastic to know that it integrates well with your Garmin and that you're pleased with the battery life and display features.
We take great pride in offering excellent customer service, so it's wonderful to hear that you value the ability to email real people and receive quick responses.
If you have any more questions or need further assistance, please don't hesitate to reach out.
The Frontier X2 is a great product and…
The Frontier X2 is a great product and their response to my query was very fast and effective.
31 May 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the Frontier X2 and that our team was able to respond to your query quickly and effectively. Your feedback means a lot to us.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Buy one.
I've been using this since, oh, god-knows-when. Sure, it can be temperamental, but once they guide you around how to reboot the device, etc. the data you get from it is a joy. Sure, some of it is algorithm-driven, but overall it provides a far more complete picture of your exercise routine and overall cardiac health when exercising. My only complaint is that I'd like a wrist mounted display of the main parameters (HR, HRV, QTc, body shock, breathing). Surely this is possible? I'd pay for it!
3 June 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your 5-star review and for being a long-time user of the Frontier X2! We're delighted to hear that you find the data from the device valuable for understanding your exercise routine and overall cardiac health.
We appreciate your suggestion about a wrist-mounted display for key parameters. It's a great idea and something we will definitely consider for future developments. Your feedback helps us improve and innovate.
If you have any further questions or need assistance, please don't hesitate to reach out.
New user, great start
Only using X2 for a week and need to learn / read lots more to better understand what i'm reading, but at least now i have the data i can investigate. Asked some questions to support and they suggest to have introductory call . I spoke with Pavan DS who has covered all my questions very quickly, it was very productive call with knowledgable person. on some medical question her offered separate call. Very impress with the company and device.
24 May 2024
Unprompted review
Reply from Fourth Frontier
Thank you so much for your kind words and positive review! We're thrilled to hear that you're off to a great start with the X2 and finding the data helpful.
It's wonderful to know that you had a productive call with Pavan DS and that he was able to address your questions promptly. Our team is dedicated to providing knowledgeable and helpful support, and it's rewarding to hear that you had a great experience.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure you get the most out of your device.
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