Fruugo Danmark (DK) - fruugo.dk Reviews 27,290

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers show mixed feelings about the products they receive. People have different opinions about the quality of the items and the delivery service. However, there is a strong consensus that orders are generally processed as expected. Some consumers appreciate the variety of products available and the prices offered. Many customers mention that delivery can take longer than expected, which is something to keep in mind when placing an order. On the other hand, some people have had negative experiences when trying to contact customer service. Some reviewers have had issues with returns, receiving the wrong product, or missing items. However, others have praised the support team for being helpful and quick to resolve problems.

Based on these reviews

Rated 3 out of 5 stars

A problem with a wrong and faulty product could first be solved after an escalation Fruugo.dk looks like a Danish Webpage, with Danish language text and appearance. – But it is not! It i... See more

Company replied

Rated 4 out of 5 stars
Invited

I do not usually recommend, because I find that people find their shopping places themselves. But that's not due to lack of positive experience with any company. And my experience with Fruugo is just... See more

Rated 4 out of 5 stars
Invited

Have bought from fruggo before, no complications Just make sure you read the description of what your buying. Sadly I miss-read the product and it's too expensive to return. Absolute crap fire... See more

Rated 4 out of 5 stars

What I'm very happy about is that they did a total refund of the money I spent on a birthday decoration set for my son, because there were a few things missing from the box.. they were helpful and t... See more

Rated 2 out of 5 stars

My parcel never arrived, although the tracking said it was on the way, for several weeks. Very frustrating, and the vendor was rude when I contacted them. Still, I got my money back no problem, so I g... See more

Company replied

Rated 2 out of 5 stars

Har købt elektrisk grensaks, men der medfølger ikke dansk brugsanvisning - kun kinesisk, som er umulig at tolke. 40mm elektrisk trådløs beskæresaks sakseskærer beskærer til Makita 18v Antal... See more

Company replied

Rated 5 out of 5 stars
Invited

Despite misgivings and warnings I did place the order with Fruugo!!!!And I am so very glad I did that!!! Everything from looking for the product, to ordering and a very early delivery…, everything wa... See more

Rated 5 out of 5 stars
Invited

Very satisfied with my purchase and delivery. It was cheep to buy and they said at it woul take more time to deliver, but it was actually not that long. And the product is in reality better and on t... See more

Rated 5 out of 5 stars
Invited

Used Fruugo severel times now. Delivery can be long, but only to be expected from around the world :-) Products are great, and to expectations.!! Highly recomend Fruugo....

Rated 5 out of 5 stars
Invited

I love everything about them and always I get what I want, but there is a little problem that they take a little bit of time to receive your pocket but everything about them perfect

Rated 2 out of 5 stars

Placed the order at the beginning of January for a pair of gloves. Never would have done so if I’d realised it would take 4 weeks for them to be taken down from the store and be out for deliv... See more

Company replied

Rated 5 out of 5 stars
Invited

Det har altid fungeret fint at handle her og det gjorde det også denne gang. Shopping here has always worked well and it did this time too.

Rated 5 out of 5 stars
Invited

Good product, fast speed, and easy to change adress when needed. Absolutely worth it and will return.

Rated 5 out of 5 stars
Invited

I have no enough words to describe my love to your webshop. I found all things I need for good prices. It becomes a bit more but still okay.. long time for shipping but it desreves the waiting.

Rated 4 out of 5 stars
Invited

Fruugo is a very good online shop but sometimes they deliver slowly but its fine

Rated 5 out of 5 stars
Invited

You can trust your order will be delivered on time if not earlier. The product quality is good.

Rated 4 out of 5 stars
Invited

Product just as described. Great price. A bit long delivery but I was not in a rush so that’s fine

Rated 4 out of 5 stars
Invited

Everything was fine but I didn’t know before the product are shipped from china 🇨🇳 . Arrived on 2-3 weeks

Rated 5 out of 5 stars
Invited

Fruugo was very reliable and Quick to answer questions regarding customer service.

Rated 5 out of 5 stars

I requested a refund on an ordered and received back the funds in less than 12 hours , that’s quite fast . Legit site

Rated 5 out of 5 stars
Invited

I give 5 stars for the hard to find items that I have purchased from Fruugo. What I don’t like is the 2-4 week delivery period. Heads up … A good online shopping service if you’re willing to wait... See more

Rated 5 out of 5 stars

I have used Fruugo several times. I have learned that my orders take more time than I would like but … Fruugo has always come through, especially with hard to find items/profucts.

Rated 5 out of 5 stars
Invited

Very happy with my purchase and the service. I would use Fruugo again.

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Company details

  1. Online Marketplace

Written by the company

Fruugo Danmark (fruugo.dk) forenkler det at købe produkter fra hele verden. Vores mission er at give et stort valg og frihed til at handle sikkert uanset hvor du er, uanset hvor du ønsker, gennem en global markedsplads - fruugo.dk.


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.dk

3.2

Average

TrustScore 3 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

The product looked completely different from the images

The product I received looked nothing like the pictures on their webpage. The only way to return it, according to their website, is by sending it to China, which is expensive and a hassle. I contacted their support about the issue but never received a response. I might as well have thrown my money out the window.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

My order isn’t arriving and I cannot…

My order isn’t arriving and I cannot cancel it. I want to cancel my order and get my money back. Just don’t buy from this site.

7 December 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello,

Thankyou for your review, 

I am sorry to hear this. 

A member of the Customer Service Team has contacted you via email regarding this issue, 

We look forward to your response. 

Kind Regards,

Rated 5 out of 5 stars
Invited

5 stars for the hard to find items

I give 5 stars for the hard to find items that I have purchased from Fruugo.
What I don’t like is the 2-4 week delivery period.
Heads up … A good online shopping service if you’re willing to wait out the time.

6 December 2025
Rated 1 out of 5 stars

ordered GPS trackers, got camera lense covers

I ordered GPS trackers / key finders but got camera lense covers. The help center on the fruugo website is down so I have no way to get in contact with the company and ask for a refund.

2 December 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello,

Thankyou for your review.

Im so sorry to hear this.

Someone from our customer care team will be in contact shortly to try and help assist you with this further.

Kind regards,

Rated 1 out of 5 stars

on the website given delivery time…

on the website given delivery time within 2 days lies and cheats. now innformacha pack

1 December 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello

Thank you for your review,

A member of our customer care team will be in touch shortly.

Kind regards.

Rated 1 out of 5 stars

the worst site i ever ordered…

the worst site i ever ordered something. Long time to deliver and send the wrong product. Is more safe to order directly from some chinese sites. Never again order from them.

29 November 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello,
Thank you for your review and we are sorry to hear this.
A member of our customer care team has contacted you via TrustPilot for more information or please update your review with an order number.
Kind Regards,

Rated 2 out of 5 stars

My parcel never arrived

My parcel never arrived, although the tracking said it was on the way, for several weeks. Very frustrating, and the vendor was rude when I contacted them. Still, I got my money back no problem, so I gave them an extra star. Seems like you are rolling the dice when you order stuff from fruugo.

22 November 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello, 

Thank you for your review and we are sorry to hear this. 

After discussing your order with the retailer, it seems that, since your order had not arrived, we must unfortunately assume it was lost in transit. 

We are glad to hear you have received your refund for this order. 

Sorry again for any inconvenience. 

Kind Regards,

Rated 1 out of 5 stars

Have not received my product..its not…

Have not received my product..its not danish..looks ingot scammed 😔

4 October 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello, 

Thank you for your review. 

I'm sorry to hear this. 

A member of our customer care team will be in touch with you shortly. 

Kind regards,

Rated 1 out of 5 stars

DO NOT BUY DO NOT BUY

this page is not a danish or any european site.
it is chinese or indian. i have bought from them and still not received my package.
since beginning of month of August.

i have been calling and calling they never answer. it is always the same machine robot voice that answers. and she doesn’t offer help.
i have been sending many e mails. they do answer but do not help.
i have very patient for months now. and every single time i write a mail they do answer but never solve the problem. they don’t want to send me a tracking number. and they don’t want to send me a new package or make a refund. and yesterday they wrote back again and they say we will try and find a tacking number for the package. sounds like shit because it is shit. a package lost for 3-4 months can’t be found. so my experience tells me this is a hoax page. do not buy from them anything at all. because they will never send you anything. and they will keep claiming that the package is sent. but they will never give you a tracking number. this is a page of thieves. steeling your money and keeps you waiting

my order number is this. ( 21177)
they did not send it. and i will obviously never get it. and they have stolen the money.
do not buy from them.

12 August 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello,

Thanks for your review.

I am sorry you have not received your order yet. A member of our team will contact you shortly to assist you further.

Kind regards,

Karen.

Rated 1 out of 5 stars

Fake company

More than a month and still don’t get my package, though the company has withdrawn my money from my account.
WHERE IS MY PACKAGE???

14 November 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello,

Thank you for your review.

I am sorry to hear about your order.

A member of our Customer Care Team will be in contact to help resolve this issue.

Kind regards

Rated 1 out of 5 stars

Very bad experience

Very bad experience. No customer contact information available. Product delivery very very late . Scamming website

11 November 2025
Unprompted review
Fruugo Danmark (DK) - fruugo.dk logo

Reply from Fruugo Danmark (DK) - fruugo.dk

Hello,

Thank you for your review.

I'm sorry to hear this.

We have requested some information regarding your order so we can assist you further or please could you amend your review and provide us with your order number.

Kind Regards,

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