refurbed Reviews 171,834

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products they receive, often describing them as being in excellent condition, almost like new. People appreciate the easy-to-use website, the clear explanations of product specifications, and the smooth ordering and payment processes. Consumers also value the fast delivery service and the effective communication throughout the entire process, from order placement to arrival. The positive sentiment extends to various aspects, including product quality, competitive prices, and the reliability of Refurbed compared to other platforms. Reviewers highlight the customer service, noting its responsiveness and helpfulness in resolving issues. The warranty offered, along with the option to extend it, gives consumers confidence in purchasing refurbished products. Many are happy to recommend Refurbed to others, citing their overall satisfaction and the positive environmental impact of buying refurbished items.

Based on these reviews

Rated 5 out of 5 stars
Invited

Iv ordered other items from refurb and I can not complain about any of it. Last purchase had an issue I messaged to the seller and response was very fast and they were able to resolve the problem so I... See more

Rated 5 out of 5 stars
Invited

Premium quality like new. I bought a Beats Studio Pro headphones and the packaging, look and feel was like brand new - not a single scratch. It came in the bag, with all accessories. Delivery... See more

Rated 5 out of 5 stars
Invited

Great price for a good as new item. Delighted with the refurbished trackers. Feel good not buying brand new and being more circular. The battery on my refurbed tracker lasts longer than the new ones f... See more

Rated 5 out of 5 stars
Invited

Their website was easy to use. Products are very reasonably priced and come with warranty which can be extended at little cost. There was also an option to pay over 3 instalments, but I cannot commen... See more

Rated 5 out of 5 stars
Invited

I purchased a 'very good' level S24 Ultra and the phone is perfect. I genuinely had to go looking for any kind of imperfection. The phone works perfectly. Such a brilliant service. Very efficient book... See more

Rated 5 out of 5 stars

I ordered a nearly-perfect iPhone 15 and it arrived two days later in the original box and a 100% capacity battery. I got the exact same feeling as buying a completely new phone and saved around 2000... See more

Rated 5 out of 5 stars
Invited

I ordered AirPod pros just under a year ago, they worked perfectly until last month one stopped working. I got in contact with customer service regarding the 12 month warranty and the whole experience... See more

Rated 4 out of 5 stars
Invited

The phone is like new arrived on time no problums with the goods The only issue i had was the delivery was left on the ground outside my gate anybody going past could have had a free phone . i found... See more

Rated 5 out of 5 stars
Invited

Easy to use website, easy choose spec you want and differences clearly explained. Good communication from order to arrival of phone. Quick delivery. Was worried about ordering a second hand phone onli... See more

Rated 5 out of 5 stars
Invited

Fast shipping, looks like new, just without box ( what I don’t need anyway) always reply very fast, definitely recommend

Rated 5 out of 5 stars
Invited

Ordered an iPhone for my daughter for Christmas, went for premium, new battery. The phone arrived in perfect condition absolutely like new. So I ordered one for myself and husband again excellent cond... See more

Rated 5 out of 5 stars
Invited

It was easy to explore all the options for different products and compare their specifications. Buying from Refurbed was more reliable than to find a similar product on other platform from private... See more

Rated 3 out of 5 stars
Invited

I found Refurbed to be an excellent company and any products I purchased were as described. The reason I would not give a 5 star as I have in the past was the courier they used for my last purchase w... See more

Rated 5 out of 5 stars
Invited

Having bought a Drone recently, only to discover my 6 yr old Huawei P20 was not compatible with the fly app I was left with no alternative than to have to buy a second phone. I didn't want to pay o... See more

Rated 5 out of 5 stars
Invited

Good quality product. Phone is top quality. Delivery was very fast (within 24hrs of ordering) Very happy customer. Would use again

Rated 4 out of 5 stars
Redirected

Update: I was contacted by Refurbed after leaving this review and offered further compensation which was appreciated and was in line with what I would have expected to begin with. Upgraded from 2 t... See more

Company replied

Rated 5 out of 5 stars

I was unlucky enough to of bought a faulty iPhone , but the customer service I received from refurbed ( and the seller ) was outstanding no problem returning and I was given a full refund it was my fi... See more

Rated 3 out of 5 stars
Invited

Price. would like to have known though that there was no box for it as it is a Christmas present . Also could have been better wrapped for posting with fragile on it my post man put it through the let... See more

Rated 5 out of 5 stars
Invited

Excellent!! I've been shopping with refurbed for a while now, I've bought phones, tablets etc and all are perfect. Fast shipping, great customer service.

Rated 5 out of 5 stars
Invited

Phone was advertised as being in good condition, when it arrived it looked brand new, very happy with refurbed.

Rated 5 out of 5 stars
Invited

It was the second time to order a device from them as refurbed team they were so helpful and so supportive with the problem that i have with the shipping company (UPS) and they do there best to resolv... See more

Rated 4 out of 5 stars
Invited

My tablet is just as described. Unfortunately, the case ordered, did not fit. However, I was very pleased with unconditional refund.

Rated 5 out of 5 stars
Invited

Prompt & efficient service The phone was described as per advert. Happy with purchase & would buy again

Rated 5 out of 5 stars
Invited

The transaction was easy and I had to contact the company about delivery and they responded very fast. I would deal with this company again.

Rated 4 out of 5 stars
Invited

Experience etc should be 5 star but won’t be opened until Christmas Day but service, packaging etc was excellent. Would recommend

Rated 5 out of 5 stars
Invited

had a great experience with Refurbed! The device arrived in excellent condition, just like new, and the packaging was clean and professional. The setup was easy, performance is smooth, and the price w... See more

Rated 5 out of 5 stars

Refurbed isn’t flawless! But they have a customer service who doesn’t give up on you!!! If, like it was my case, something (or multiple things) seem not to be developing like they should (or at... See more

Rated 5 out of 5 stars
Invited

Sparkling new , Great delivery service / time Easy to set up - even as a technophobe ! 5 star ⭐️

Rated 5 out of 5 stars
Invited

Very fast and very friendly communication. Product in great condition, I would deffitnitely recommend it. Keep it up :)

Rated 5 out of 5 stars
Invited

Decent small home-server for decent money, shipped without hassle. Worked perfectly, without any scratches or wear and tear.

Rated 5 out of 5 stars
Invited

Good price. Phone is in great condition. Battery had been replaced. I’ve been using it for a few weeks now so hopefully it won’t let me down 🤞

Rated 4 out of 5 stars
Invited

My Thinkpad arrived in great condition exactly when it was supposed to.

Rated 5 out of 5 stars
Invited

The Delivery was very fast and the phone was in very good condition

Rated 4 out of 5 stars
Invited

Seller left one case screw slightly unscrewed but otherwise everything else is perfect

Rated 5 out of 5 stars
Invited

Great selection, quick delivery, happy to have a refurbed second hand phone so being eco friendly and also saving money.

Rated 5 out of 5 stars
Invited

My mac came fast,it was easy to set up,it looked like new when i opened packaging, i was surprized how clean it looked for an older model,it was in pristine condition, i'm delighted with my purchase.

Rated 5 out of 5 stars
Invited

Competitive prices. Phone looks brand new & delivery was really quick. Would highly recommend!!!

Rated 5 out of 5 stars
Invited

The entire purchasing and delivery process went very fast and totally reliable. The laptop I bought is excellent and I'm very happy with my purchase! I intend to use Refurbed to buy other electronics... See more

Rated 5 out of 5 stars
Invited

the phone was in good condition the delivery was fast i recommended it to my friend and she hot the same experience really good

Rated 5 out of 5 stars
Invited

Quality product, exactly what I ordered and almost like brand new, if you don’t examine the phone with a loop you can’t tell the difference!

Rated 4 out of 5 stars
Invited

The phone was almost as good as new. It's working fine. The delivery time was as promised. Would definitely recommend!!

Rated 5 out of 5 stars
Invited

Very pleased with my purchase - phone as described and a very good price advertised. Hope it doesn’t give any issues in the near term

Rated 5 out of 5 stars
Invited

Absolutely nothing to complain about. The mobile phone that I purchased looked like new and was packaged very carefully.

Rated 5 out of 5 stars
Invited

Bought a Samsung Watch8 Ultra 24. Ordering and payment went smooth. Delivery by Fedex was 1 day early and the watch itself? Apart from the packaging, as good as new! Works like a charm. I will def... See more

Rated 5 out of 5 stars

I highly recommend buying from Refurbed! I ordered a MacBook and it arrived in excellent condition — just like new. The price was very reasonable and the delivery was fast. Later on, I had an issue wi... See more

Rated 5 out of 5 stars

I recently ordered a refurbished laptop from Lenovo. I was completely shocked at how clean and new the outside looked! The website states that you should be able to see wear and tear up close but I re... See more

We perform checks on reviews


Company details

  1. Online Marketplace
  2. Appliance Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electrical Supply Store
  6. Fitness Equipment Store

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Invited

Great price for a good as new item

Great price for a good as new item. Delighted with the refurbished trackers. Feel good not buying brand new and being more circular. The battery on my refurbed tracker lasts longer than the new ones for some reason!

15 November 2025
Rated 1 out of 5 stars

Not answering about refund

I placed and order on Wednesday and received confirmation that my dell laptop was on its way. Today, I received a message saying there was a problem with the unit and my order was canceled. No information about replacement or refund. This was at 7am. I asked for support and if I would have either a replacement or refund. Absolutely 0 f* given.

I have read many people with positive experience but mine at the moment is disappointing. I had to call my card company and report of possible fraud.

5 December 2025
Unprompted review
refurbed logo

Reply from refurbed

Hello Rafael,

We’re really sorry to hear about your experience and understand how frustrating it can be to wait for a refund.

We’ve checked your case, and we’re happy to confirm that the refund has already been issued by our refurbed seller. Depending on your payment provider, it may take a few business days before it appears in your account.

Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.

Kind regards,

your refurbed team

Rated 1 out of 5 stars

Pixel 9

I bought a pixel 9 from them 6 months ago and then it would not charge properly. I returned the phone to Austria to be fixed from Ireland over 3 weeks ago. They asked me for the unlocking code for the phone 2.5 weeks ago which I provided and I provided a drawing of it. They notified me that they were fixing it. I asked today what the delay is as it's nearly 3 weeks since the phone arrived with them and they have asked again for the unlocking code. I already gave it to them nearly 3 weeks ago.

The service is appalling so I would not buy from them and take note of this in case something goes wrong then you are left with them not resolving your issue. They do not respond quickly to emails nor do they seem to have any kind of decent customer service.

5 December 2025
Unprompted review
refurbed logo

Reply from refurbed

Hello John,

We sincerely apologize if your experience on our online marketplace was not positive. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️

Our refurbed partners offer a minimum of 12 months warranty, which you get when you buy a refurbed product. You can find information about this on our online marketplace at: https://www.refurbed.ie/warranty/

Customer Happiness is indeed an important topic for us at refurbed. That's why we would like to take care of you personally!

Kind regards,
your refurbed team

Rated 1 out of 5 stars

Extremely disappointing service

Extremely disappointing service – never again!
I am honestly shocked at how poor the customer service at refurbed (and the associated seller Umut24) has been. I purchased an iPad last year which suddenly developed severe battery issues. Since my first contact on July 6th, 2025, around twelve emails have been exchanged – and there is still no solution in sight.
First, refurbed redirected me to a seller they apparently no longer even have a contract with. I sent in my device as requested and weeks later received a so-called “repaired” iPad that was completely unusable – it wouldn’t even turn on. After reaching out again, I was told to send it in once more, which I did, and since October 20th I have been waiting without any confirmation or response.
What makes it even more frustrating is that most of the replies feel like automated bot messages, repeating the same scripted lines over and over. I was asked multiple times to send videos and photos, despite the issue being obvious. The amount of effort required from me is completely unreasonable for a standard warranty case.
For a company that claims customer satisfaction is a top priority, this experience is the complete opposite. I’ve wasted an enormous amount of time and still have no working device. For me: never again refurbed.

20 October 2025
Unprompted review
refurbed logo

Reply from refurbed

Hello Janine,

We sincerely apologize if your experience on our online marketplace was not positive. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️

We agree that this should have never happened and we will immediately inform our refurbed seller.
We will also be happy to intervene, take over the communication with the refurbed seller for you and stay by your side until we can solve your request.

Customer Happiness is indeed an important topic for us at refurbed. That's why we would like to take care of you personally!

Kind regards,
your refurbed team

Rated 5 out of 5 stars
Invited

Excellent

Phone was advertised as being in good condition, when it arrived it looked brand new, very happy with refurbed.

12 November 2025
Rated 5 out of 5 stars
Invited

Great

Iv ordered other items from refurb and I can not complain about any of it. Last purchase had an issue I messaged to the seller and response was very fast and they were able to resolve the problem so I sent it back for repair, but I received an even better one both working good and looking way better than the one I initially ordered. So definitely my go to when ordering electronics.

13 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look