UberEATS Reviews 110,002

My order never arrived. It probably was taken by the driver, moreover, it was taken to the wrong address, and marked photoed to appear as if it was delivered at my address, I contacted customer suppor... See more

I have their number saved as "UBER WHERES MY FOOD" HAHAHA 😆 Soon to be deleted. The other day I had my burger king beef wagyu burger delivered after 45 minutes of sitting snuggly cuddled up next to a... See more

Horrible team to reach out to same place got my order wrong twice I thought cabt happen twice but yes all orders over £20 and they just refund me £4.65 I raised concerns they refunded me a further pen... See more

Ordered food which was never delivered. Delivery driver called KHALED NIDAL in Glasgow posted a picture of package lying outside some door and marked as "delivered". Called driver, UberEast CS, Restau... See more

Tried again with uber eats takeaway delivery. Again no food delivery. Even though it states on account the food was delivered. It appears the drivers can find there way to the gated community, ha... See more

I’m tired of my orders always being wrong. Batata is not the same as sweet potato and I keep getting the wrong thing. Sometimes my order even smells like smoke, which I can’t stand. I’m not askin... See more

The delivery person was angry, refused to enter the building and smashed my order (a large cake). Uber support ignored my message completely. This platform is dangerous, not only they steal money, but... See more

Food left in delivery drivers car for an hour before delivered. Food was cold and stale and inedible. The delivery driver confirmed he was busy delivering other food orders whilst my food sat in his c... See more

Never pay the extra £4.99 for “fast delivery”. You will NOT get it any faster. They deliver it at the same standard time as everyone else — sometimes even later. Every time I paid for this option,... See more

Late delivery, cold food . No complaints department, just a bot that repeats the same text time after time . Rubbish company, don’t bother using their services or platform . Wish there were 0... See more

Absolutely bogus service!! I ordered food and used leave on my door step, the rider took the picture and ran away with my food, I immediately contacted their terrible customer service and guess what?... See more

I had a delivery driver showed up at my door with a bag completely ripped from its seal. The food was cold and exposed. I reached out to customer service for food safety concerns and they would not ev... See more

Uber eats continues to hire drivers who do not speak English. This gets compounded because their gps system is wrong as well. I have tried letting you know on the app, tried numerous times to help t... See more

Ordered McDonalds which was delivered by Uber Eats. No driver showed up, customer support refused my refund. Food was found 2 hours later by a neighbour two streets away. Despite having evidence it... See more

I love the concept and it is fun when it works... It seems like there is a problem now more than 50% of the time and I recently had a fun plan in mind with surprising my wife with food and they canc... See more

Simply the worst food delivery service ever. Patronising and useless customer services. Uber eats should be investigated for fraud. Before you pay they promise a time to deliver… Then you pay… And sud... See more

If your order is wrong or missing something, you are out of luck. They do not offer any kind of support. (Had issues twice now and they simply say you are not eligible for a refund, no matter what fot... See more

ordered from McDonalds crossbush, west Sussex. for UberEats to deliver, Wow shouldn't have bothered, what a pile of SHIT💩💩waited 2 hours for a delivery only for it to be cancelled at 8.30pm while... See more

Im an uber one member who is about to cancel her whole membership because uber eats doesn't give af about their customers. This restaurant messed up my order and instead of these fools just giving all... See more

Customer service is NO help at all. The app charged me for an anual membership (50 pounds) which wasn't confirmed with me, i then cancelled it in hopes of receiving my money back which was not the cas... See more

Uber One charged my card without authorization. You can only speak with a chat bot. No refund is available. No real human is available. I removed my card and deleted. Worst delivery service ever!! If... See more

Uber eats is getting worse and worse. The delivery system and customer service is very poor. I order food to be delivered estimate 20 -40 minutes. At 40 mins nothing happened. At 50 mins app says bein... See more

No attempt was made by the delivery person to deliver the food. They have a policy of not delivering if they wait 10 mins but drivers falsify the completion of delivery and keep the food. They don't g... See more

If I could give zero stars, I would. This was, without a doubt, the worst food delivery experience I have ever had. My order was delivered to the completely wrong house. The delivery driver either... See more

I ordered food from Arby's. Spent 29.09 and never received my order I contacted the driver and she said she was unable to locate my apt so left items outside somewhere, tried to call Uber Eats with no... See more

Honestly. Don't buy anything from Uber Eats. According to their "customer service" team, a £5 refund is perfectly acceptable for freezing cold food that cannot be eaten. Eveb though I said I'd l... See more

Awful service and rude drivers. After 1 hour of waiting the order never arrived, the driver took a pic of the back of his car as proof of delivery! what a joke. Will never use again, I rather walk to... See more

We have used UberEats a fair amount and usually it’s great (despite the odd missing condiment). On this occasion, however, IT WAS ABYSMAL! The driver was given the wrong order by the restaurant, t... See more

Worst company in the era of online food delivery. Staff is uneducated and have no manners on how to speak to customer. Barely any support; and when you do get support - they tend to instantly close th... See more

I ordered food last week, and today I found a transaction went out to uber eats. £48.94. I haven't ordered anything from ubereats since last week (the food was awful and soaked from the weather) cont... See more

As a customer it can be hard to speak with a human that can help. The Customer Service at Uber Eats UK may need new leadership. There’s an overzealous use of AI with the aim of cost-cutting, which see... See more

The quality of their customer service is terrible. If you use their inapp way of cumunication with them, they simple don't respond. It is literally impossible to communicate with them directly if... See more

The food arrived and the 3 large cokes was sideways on the bag when I brought them into my home the bag leaked the coke all over my carpet. After nearly 2 hours trying to this sorted they said they i... See more

We order uber eats and drive take pic left. I open door right away after driver leave which I can see drive taking off. Only problem is I didn’t find my order anywhere. I call Uber eats asking refun... See more

This company can improve by closing up shop and letting a real company run them. I've tried with them several times and it always turns out the same. The drivers steal food or deliver it after it is c... See more

Uber Eats are a joke! Terrible customer service and rude delivery driver who took my order to a wrong address, then when he admitted this, blocked my calls and dumped my oder in some random location.... See more

I had the worst experience with uber eats. I ordered food and an hour later they still could not find a delivery person to deliver my food. They kept changing from preparing food to picking up more th... See more

I contacted customer service three times and all it said was wait tho the EDT grow an hour without telling me. Everytime I tried to get an answer chat was closed. Order got one hour delayed to end up... See more

Orders a uber 50% fruit & veg Monday which is great with half price fruit and veg Unfortunately uber are trying to charge me full price . I also had 3 items not delivered also want to charge me for... See more

There was no problem with the driver, and this review is about Uber Eats customer service which is impossibly frustrating. There were problems with my order and they kept directing me to use the app t... See more

We ordered food to the wrong address accidentally, firstly the app doesnt let you change it unless you have a driver so if they dont accept the order you have to wait ages, secondly we had about 5 dri... See more

Been told I'm not entitled to a refund ordered deserts from the little desert shop saying it would be 45mins waited 2 and half hours, so went to cancel on app to then find out I'm still getting ch... See more

My daughter ordered food from Uber eats and got the wrong food which she’s a picky eater and didn’t like any of the food they send. When she emailed them back they gave her a partial refund which is B... See more

Delivered cold, the customer service has no humanity, no voucher for the problem, no solution, just hiding behind their stupid terms and conditions. Bad service at all.

I NEVER activated Uber One again. This same scam happened to my roommate. My credit card is BRAND NEW, never entered to the Uber app, all the sudden I have a monthly subscription even though I have no... See more

they suck!!!!!!! I canceled my order wishing 2 seconds and these people are saying no they can’t refund me because the store pressed accept. LIKE WHATTTTTT I didnt get my food at all so why are you g... See more

Several times, I’ve ended up waiting an hour or more longer than expected for food to arrive with no concept of customer service, or refunding customers for lost time and money. The drivers are friend... See more

Absolutely disgusting. So I got my food. It was freezing cold. Half of it wasn't there and it was full of Oasis where they just threw the stuff in the bags. I'm absolutely Disgusted. I have emailed a... See more

I received a $25 gift card from my job and added the code to my Uber Eats app, but the balance isn’t showing anywhere in my account. I’ve spoken with several representatives already and still haven’t... See more