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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the services provided, highlighting the professionalism and friendliness of the staff. Consumers appreciate the user-friendly experience, noting that the booking process is straightforward and efficient. People also value the quality of the service and how the company quickly confirms the service. The positive sentiment extends to various aspects of the business, with reviewers frequently mentioning the excellent service and the staff's commitment to going above and beyond. Customers feel at ease with the professionals, who are described as punctual, polite, and thorough. Many reviewers express their intention to rebook, citing the exceptional service and attention to detail as key factors in their satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I had a waxing treatment with Lilia and honestly… she made the whole experience feel special. I felt completely at ease with her — she has this gentle, positive energy that makes you relax without... See more

Company replied

Rated 5 out of 5 stars
Verified

Love this company and my cleaner who is reliable, a superstar when it comes to cleaning and always keeps my flat looking tidy, clean and smelling great. Thank you, Alina.

Company replied

Rated 5 out of 5 stars

My experience with my hairdresser was amazing really easy and convenient. Vera was great would highly recommend and would book her again if I used this app. She did an amazing job all from the comfort... See more

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Rated 5 out of 5 stars

Very good experience with WeCasa. The first cleaner that agreed to do the cleaning had to cancel at the last minute, but a replacement was found almost instantly. Very happy with the quality of the cl... See more

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Rated 5 out of 5 stars

Very hard working courteous staff well equipped with all the necessary cleaning accessories ( cleaning solutions ) if lacking in that. The booking system is brilliant and you can pay via credit card... See more

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Rated 5 out of 5 stars

The cleaner was exceptional. She did an amazing clean with a great attention to detail. I have just realised that she cleaned the oven, I didn’t expect her to do it, so this is a welcome bonus, she is... See more

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Rated 5 out of 5 stars

I've found someone I can trust to come help me keep my home clean! Modern living is difficult, but this affordable service means that I don't have to worry to much on home upkeep once I have my truste... See more

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Rated 5 out of 5 stars

Super easy, super quick. I booked an end of tenancy clean which was a fraction of the price of the agency the landlord suggested. Our cleaner Carollyna went above and beyond to ensure we get our depos... See more

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Rated 5 out of 5 stars

Tried the service for the first time to clean my a vulnerable persons home as his health took a turn for the worst and my request was acknowledged within time and was a quick confirmation. Also Audrey... See more

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Rated 5 out of 5 stars

The only reason I’m on Wecasa is Alex. I’ve only ever booked deep tissue massages with him, and you can see all my reviews over the year to prove it. His pressure is amazing, he knows his anatomy, and... See more

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Rated 3 out of 5 stars
Verified

I’ve written a previous review . The cleaner sent to us was very kind and professional . She done the very best she could with the time she has . Based off Wecasa’s recommendation we booked a 5hr slot... See more

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Rated 5 out of 5 stars

The cleaner, sent with two days notice, did a fantastic job and my flat was left spotless and smelling fresh!

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Rated 5 out of 5 stars

Jonathan is very professional cleaner He is honest helpful hard working He made the kitchen and bathroom very shiny super clean my landlord was very surprised and satisfied Appreciate your h... See more

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Rated 5 out of 5 stars

Fabricia did an absolutely AMAZING job! She left the place spotless from top to bottom, and I am extremely satisfied with her work. Highly recommend! A++

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Rated 5 out of 5 stars

Laiza was brilliant, she was efficient and effective and did a great job cleaning. I've never had a cleaner before and so didn't know what to expect- Laiza exceeded my expectations and I'm happy to kn... See more

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Rated 5 out of 5 stars

I needed an urgent end of tenancy clean and had someone respond to me within minutes, all booked in for the following day. Cleaner turned up on time and did an amazing job!

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Rated 5 out of 5 stars

The service replied promptly to my enquiry and set up a booking quickly. The cleaning professional (Harpreet) was very prompt, polite and did a really thorough job. Very pleased with her work and woul... See more

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Rated 5 out of 5 stars

It was very easy to book and I had confirmation very quickly. The professional got in touch immediately and I was very happy with their work.

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Rated 5 out of 5 stars

Eva was incredible! She did a very deep and thorough clean — I’m super happy with the service. She found the flat easily, understood all the instructions perfectly, and did an excellent job. Highly re... See more

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Rated 5 out of 5 stars

Booked a massage with Wecassa, Everything went very well, I was talked through how it works and Wecasa delivered. I got a lady called Helen, Arrived on time listened to what I needed and did a great j... See more

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Rated 5 out of 5 stars

Another excellent service delivered professionally by Ekram. Gorgeous job speedy and she is polite friendly and very knowledgeable also she tidied up and removed all rubbish like foils used.

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Rated 5 out of 5 stars
Verified

Luciana was pleasant, friendly, open to suggestions, made good use of time and look forward to seeing her again.

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Rated 5 out of 5 stars

My lady comes on time, is always in a good mood and friendly, does exactly what I ask for, sweeps up the hair before she leaves, what more could I ask for!!!

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Rated 5 out of 5 stars

Booking a cleaning was super easy. The cleaning pro was on time, super fast and thorough. I booked for 2.5 hours and she was done in 2 and amended the reservation so I wasn’t charged more. Definitely... See more

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Rated 5 out of 5 stars

Marshall is a great a guy and did an excellent job on our flat. Would recommend to family and friends.

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Rated 5 out of 5 stars

Great friendly swift cleaner. Arrived before time and cleaned more than expected.

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Rated 4 out of 5 stars

Really really good once it all got sorted! We had several moving around of cleaners and availability in the beginning - it would be helpful to select availability on different days as opposed to one d... See more

Rated 5 out of 5 stars

My cleaner was pleasant and very hard working, very impressed. I would highly recommend her to anyone.

Company replied

Rated 5 out of 5 stars

Adrian was fantastic. I’ve told all my friends and immediately booked again. A fantastic therapist and the first good nights sleep I’ve had in a long time!

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Rated 5 out of 5 stars

I just completed my first appointment and the app and staff seem amazing so far. I look forward to trying different services.

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Rated 4 out of 5 stars

It was a good experience especially when you can book a professional to attend your home on the same day of booking.

Rated 5 out of 5 stars

It was easy to book and pay, and the professional cleaner who arrived was excellent. I would highly recommend this company.

Company replied

Rated 4 out of 5 stars

It all went very well once I worked out the booking system. They provided an excellent hairdresser exactly when I wanted.

Rated 5 out of 5 stars

Marcos was excellent and worked to an extremely high standard, I would absolutely book him again.

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Rated 5 out of 5 stars

Juliana is professional cleaner & did a great job to my home. Many thanks for her help!

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Rated 5 out of 5 stars

Expert cleaning job of the whole flat in 4hrs. professional worked timely and did a fab job

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Rated 5 out of 5 stars

Great experience, using the cleaving service for the first time and was highly impressed.

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Rated 5 out of 5 stars

Worked exactly as it should’ve, appreciated the quick service.

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Rated 5 out of 5 stars

Lauren did a very good job of what was a very difficult one. She is a most pleasant and friendly lady.

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Rated 5 out of 5 stars

Vanessa did an amazing job the house is sparkling ☺️ thank you

Company replied

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Company details

  1. House Cleaning Service
  2. Cleaners
  3. Cleaning Service
  4. Home Help Service
  5. Online Marketplace
  6. Render Cleaning Service

About Wecasa

Written by the company

Wecasa Logo

Who are we?

We are Wecasa. We connect customers with tried and vetted cleaning professionals through our website in France, UK, Germany, Switzerland and Austria. Since the launch in 2016, we do that in a smart and caring way.

Wecasa Logo
Wecasa makes your daily life easier

Book in two clicks a cleaning service. Discover our offers and enjoy a clean and tidy home !

Book Your Cleaning Session in UK

Book Your Cleaning Session in France

Book Your Cleaning Session in Germany

Book Your Cleaning Session in Switzerland

Book Your Cleaning Session in Switzerland


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Satisfied

It was thorough and well done

8 December 2025
Unprompted review
Wecasa logo

Reply from Wecasa

Thank you for the 5-star-rating!

Rated 5 out of 5 stars
Verified

Easy to use

It was easy to book the appointment for pedicure. Gabriela was very good.

4 December 2025
Wecasa logo

Reply from Wecasa

Thanks a lot for you feedback! Much appreciated 😊 you can rebook Gabriela directly on her Wecasa profile if you want. Have a nice day!

Rated 5 out of 5 stars

Brilliant Experience

Booked as a birthday gift. Helen the masseuse came round on time for my wife’s massage and was brilliant. The service was fantastic and my wifeis now considering having a massage often from Wecasa.

4 December 2025
Unprompted review
Wecasa logo

Reply from Wecasa

Thank you for your feedback Nick. You can rebook Helen for your next sessions directly on her Wecasa profile! Wishing you a fantastic day!

Rated 1 out of 5 stars

Misleading marketing promotion

I signed up for a one week free trial of their membership, which would give me discount services. But I wanted to cancel it before I was billed.

So I immediately cancelled it and suddenly my booked service was full price. I emailed them to point out their website says

“Your Wecasa Club subscription will be cancelled at the end of the month. You will no longer be charged. If you change your mind, you can always return to this page and sign up again." - that suggests it should have remained active until the end of the trial.

They responded “In fact, If you cancel your Club membership before you have been billed for your session, the benefits will be automatically withdrawn, even if the session has taken place. What you can do is :
You need to wait until 24 hours after your session has taken place to be billed. Only after being billed for the session can you cancel while keeping the discount on that session”

I told them this is quite misleading and they replied “I’m sorry for the confusion. This is how the system works, and I understand it can be a bit misleading at times.”

Terrible that a company is admitting their marketing promotion is misleading, but don’t care.

6 December 2025
Unprompted review
Wecasa logo

Reply from Wecasa

Thank you for sharing your feedback. We’re sorry for the confusion surrounding the Club membership. We’ve checked your file and can see that our customer service team has already explained how the Club system works. To clarify: Club benefits apply only while the membership is active at the time of billing. If the membership is cancelled before the session is billed, the discount cannot be applied. This isn’t a marketing intention but a technical rule linked to how billing is processed. The Wecasa Club is a flexible, no-obligation membership designed to give ongoing discounts and exclusive offers. You can find all details here if you wish: https://help.wecasa.co.uk/en/articles/11378457-here-s-everything-you-need-to-know-about-the-wecasa-club
We’re sorry the experience didn’t meet your expectations. Have a lovely day.

Rated 5 out of 5 stars

5 stars

Marshall is a great a guy and did an excellent job on our flat. Would recommend to family and friends.

5 December 2025
Unprompted review
Wecasa logo

Reply from Wecasa

Thanks a lot for you feedback! Much appreciated 😊 you can rebook Marshall directly on his Wecasa profile if you want. Have a nice day!

Rated 1 out of 5 stars

Waited several hours in the house on my…

Waited several hours in the house on my day off for my pro to show. He never arrived or messaged. When I spoke to Wecasa customer service the response was we’re too busy to sort this out for you so just message him again.

5 December 2025
Unprompted review
Wecasa logo

Reply from Wecasa

Thank you for your review. We’re sorry your pro didn’t show up — this should not happen. Our partners manage their own schedules, but they are required to honour any booking they accept. Of course, you won’t be charged for a session that didn’t take place. To assist you properly, could you please share the contact details used for the booking? We’ll locate your file and follow up directly.

Rated 1 out of 5 stars

AI Customer Support In Circles

I wanted to change the cleaner to a female as I had been given a male. I used a discount code. An AI assistant told me to cancel and re-book and specify I would like a female. I did this and it wouldn’t let me use the discount code again, even though I hadn’t had a service. I then got the same repeated robotic messages and even one confirming that the original booking was still taking place. I am concerned a lot of these reviews are AI generated because the customer service doesn’t match the reviews.

5 December 2025
Unprompted review
Wecasa logo

Reply from Wecasa

Thank you for your review. We’re sorry for the back-and-forth with your booking — that’s certainly not the experience we want to provide. To help you properly, could you please share the contact details you used for the booking? We’ll locate your file and sort out the discount code issue as well as the request for a female cleaner.
Regarding the AI assistant: it’s only used to identify the customer’s request quickly. After that, every case is handled by our real customer service agents. And of course, all our reviews are genuine — you can be assured of that. We’re happy to assist you further once we have your booking details.

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