Overall offer and simple search. Very powerful but entry of search info very fiddly with poor visibility of content being mis spelllef or needing correction regards. Phil peplow.
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Actually buying the car could not have been easier and some after sale support was excellent. But I am still waiting for the cinchCharge card to arrive and no one has responded to my query.
Company replied
It was quite easy to use. And you can see a wide range of used affordable vehicles. Any vehicle that's not been cleared has a warnings so you don't purchase a stolen vehicle. I rwcommend this app.
Company replied
All good. As a past car buyer from Cazoo I appreciate your service fully.
Company replied
Great customer service,great dealer he did let mem try the car wherever I wanted and check anything on the car
Company replied
Like the amount of results the search brought up, but their are some limitations that could be improved when it comes to vans I’ve specifically been looking for transits but after the calamity of... See more
Company replied
I bought a Toyota Yaris from MN Vehicles LTD Unit 15 Pentre Industrial Estate, Shrewsbury, SY4 1BP. The manager, whose name is Marius, was super helpful and kind. Highly recommended. Thank you
Company replied
Enquired on a car late at night and I was contacted the following morning to arrange going to view the vehicle. Fell in love with the car and collected the following day. Very smooth experience!
Company replied
From the moment I saw the car I liked, Gordon Leslie made the process so easy. He brought the car to me to test drive as I work split shifts, then he took it away, taxed, mot’d, serviced it then broug... See more
Company replied
I had a great experience purchasing my Toyota Aygo 2014. The sales service was brilliant — friendly, professional, and attentive. The representative explained everything clearly, including the terms... See more
Company replied
Adam was great communication was amazing! Made buying a car super easy with no stress! Will definitely be getting future cars from Adam!
Company replied
I found my new car through cazoo after I had an accident on black ice at the start of the year. I got a great price from the family run dealership and a great all round experience!!! AND it just passe... See more
Company replied
Absolutely amazing service. Straight forward and easy to deal with. Car is amazing and immaculate and drives well. Will definitely use again in the future.
Company replied
Lots of essential information and easy to search for your preferred vehicle. It’s not apparent if there’s a 10/14 day money back guarantee though
Company replied
Cazoo did great, like the way you send off your interest to the car dealer, but unfortunately they have not contacted me back.
Company replied
Good to navigate,self explanatory.Looked several times ,to find car near Scotland. Hooks you up with local car dealer.
Company replied
I was just scrolling, came across a advert for a old ford at a dealer,made contact, paid a deposit, and waiting to hear back when the car will be ready ? All thanks to Cazoo 👍
Company replied
Easy to use app with helpful & informative information on the vehicles of interest. It was on this site I found my car!
Company replied
They called me back with in minutes and to disc the car I was looking at and the car was in very good condition and that I had to get finance pe to call me but very helpful
Company replied
Great platform for national search which led me to the dealer,and car, that I would not otherwise have found. Will certainly use again.
Company replied
Good selection of vehicles to choose from and a helpful team at jagland in Halifax to take me through step by step guide
Company replied
Everything is all laid out and easy to navigate around the website. Some really useful tips and advice while you're browsing too.
Company replied
Swift response to query, cheery and understanding when informed bought elsewhere! No reflection on cazoo, just fate.
Company replied
Found an absolute bargain ,all the data provided on the site was clear and informative, thanks Dave
Company replied
Good selection of cars, fairly priced and good attention to Customers choice preferences.
Company replied
Great experience learned alot and fab choice of vehicles all questions answered 😀
Company replied
Easy browsing, puts you in contact easily with the dealer. I’ve found a car I love and delivered within a day !
Company replied
It’s good, main details if you mention automatic or manual much better
Company replied
Best car I’ve ever owned . Delighted with the service from Ross Campbell at Burnside motors . He could not have done more for me .
Company replied
Cazoo uk outstanding plateform for peoples and excellent cumminecation skills staff& superb company trust worthy always. Nisar Saad
Company replied
What made your experience great? What is this company doing well? Remember to be honest, helpful,and constructive!
Company replied
I bought the car through A and K cars Ltd in Egham. Alex was very efficient and helped me through the whole process. Highly recommended
Company replied
A good selection. However accuracy in distance to garage seller badly inaccurate. I have to check most.
Company replied
Within 30 minutes I had 2 Call backs and made appointment to see vans I highlighted
Company replied
the information given was very helpfull and detailed to my search for a car
Company replied
Very simple to use and configure, really takes the hassle and worry out of the process
Company replied
The constant update of new vehicles that appear in the adverts
Company replied
Very impressed, excellent selection, very easy to use, thank you
Company replied
Good company lots to look at Many thanks for helping me purchase my car
Company replied
I contacted the dealer through Cazoo and got my car
Company replied
Easy to navigate. Can save searches for later viewing
Company replied
The process was stress free. Got much money for my car than any other buyer.
Company replied
Wonderful Easy to use
Company replied
Found the car I was looking for , so happy we the results I found on Cazoo
Company replied
Great site to browse used cars in your local area. Spot on !
Company replied
You can find variety of cars from this website. It’s really amusing.
Company replied
I love Motors.co.uk Have found my last two vehicles here
Company replied
It was very easy to find a car in a good value as I wanted.
Company replied
Been a very good experience, and helpful
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
I bought a Ford Ranger from Cazoo
I bought a Ford Ranger from Cazoo
at Autohub in Leeds on the 10th November 25
I traveled down to Leeds from Edinburgh in my Range Rover evoque that I was trading in for the Ranger.
The advert on the Cazoo site had said that the Ranger had a lot of service history but when I arrived in Leeds after my 4 hour drive the Ranger wasn’t ready, the salesman was in a panic emptying all his personnel belongings out of it, ushering me out of the way to this little shed area he ordered two workers to clean it.
While doing the paperwork I asked about the service history as there was no paperwork for this, he explained that the service history papers were at another garage because he was in the middle of moving premises but he would post them to me the following day.
There was also a nice bonnet wind fin and a remote control for the winch in the photos of the advertisement and when I questioned the whereabouts of these again he gave me the same answer about being at the other premises and they would also be posted.
I found myself chasing him up at least 3 times a week asking where these parts were and more importantly the proof of service history I was determined to keep pestering him on a daily basis and this went on for 3 weeks I waited a bit longer and on the 8th of December I decided to text him again and just ask politely if he intended sending me the parts and the service history, I got an aggressive reply back straight away asking me if I had proof that he said the Ford Ranger had service history or proof of the original advert with the parts obviously he knew that he had taken the advert down after the sale.
Basically he had lied from the start.
Today the 9th of December I noticed that he has advertised my old car that I had traded for the Ford Ranger he has the Range Rover evoque advertised with full service history and he has it advertised as the Khan edition which are more than double the price of a standard evoque.
I can assure you that this Range Rover evoque does not have full service history because I bought it back in 2022 with part service history and in the 3.5 years I had it I didn’t service it at all so this seller is ready to rip another customer off with the same lies.
As for advertising it as the Khan edition is a complete lie and an attempt to rip someone off big time, this is only a Khan facelift on a standard evoque, he has priced it as an original Khan edition with a full service history.
Please go on the Cazoo site and look at the actual advert so you don’t get conned.
Search Range Rover evoque, filter max price at £12,000 and minimum price at £10,000 tick the colour to white and you will see it,
It’s the one that has the word Khan on the bonnet, black and cream seats and overpriced at a £11,495
Reg - YB15 RFY
If you do your homework and look at other Range Rover evoque’s on a 15 plate you will see they are a few thousand pound cheaper.
I have notified Cazoo so they can take the advert down and protect their customers but so far they have not acted on this.
December 9, 2025
Unprompted review
Friendly and easy to use
December 7, 2025
Unprompted review
Reply from Cazoo UK
Hi Bubbla,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Great customer service,great dealer he…
Great customer service,great dealer he did let mem try the car wherever I wanted and check anything on the car
December 6, 2025
Unprompted review
Reply from Cazoo UK
Hi,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
I love Motors.co.uk
I love Motors.co.uk
Have found my last two vehicles here
December 6, 2025
Unprompted review
Reply from Cazoo UK
Hi June,
Your review made our day!
Thank you so much for taking the time to leave us this review. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
Thanks
The Team at Cazoo
Bad experience
I purchased a car for my daughter in August. The salesman was very helpful and we negotiated a deal for a vauxhall Mokka. Since buying it she has had numerous issues. When I visited she asked me to check the engine oil etc which I did. It had clearly not been serviced as promised. She then had an issue with the water coolant and thermostat and paid out for this. A few days ago she had more warning lights and was told not to drive as there were serious problems. So.disappointing that I used a site that I thought would help me buy a reliable car. She is a one parent family and doesn't have the funds to get another car.
December 5, 2025
Unprompted review
Reply from Cazoo UK
Hi Janis,
Thank you for your review.
We are genuinely sorry for the experience your daughter has had. We take such matters seriously and are committed to preventing similar issues in the future.
We urge you to contact us at consumer.support@cazoo.co.uk with more details so we can look into this further.
Thanks,
Cazoo team
Good selection of cars
Good selection of cars, fairly priced and good attention to Customers choice preferences.
December 4, 2025
Unprompted review
Reply from Cazoo UK
Hi Thomas,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Let your eyes do the looking …
Great site to browse used cars in your local area. Spot on !
December 3, 2025
Unprompted review
Reply from Cazoo UK
Hi John,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Reply from Cazoo UK
Hi Benjamin,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
It was very easy to find a car in a…
It was very easy to find a car in a good value as I wanted.
December 1, 2025
Unprompted review
Reply from Cazoo UK
Hi Abdul,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
The car centre treforest main Ave…
The car centre treforest main Ave Treforest Ind EST Pontypridd cf375ur
Formerly known as the 4 x 4 centre ltd Pengam hengoed CF82 8AU owner Evan Courtney Sales Rep Dennis MOT testing centre Clearway Service Station church road pendpedariol Testing organisation inspector name k mills.
PLEASE AVOID AT ALL COSTS !!!!!
These are dangerous criminals who sells and passess damaged unfit cars . Evan Courtney PROSECUTED 2016 for selling damaged cars THEY WILL Promise you the world but are criminals ,CRIMINALS with convictions. Please contact me BEFORE YOU BUY A VEHICLE FROM these .I made a massive mistake and bought a Peugeot RCZ in AUGUST complete shower of shit that's going to cost me thousands. Trading standards are involved and the DVSA are investigating MOT certificates that they are getting. Contact me on 07496177812 Rob I have no problem my details on here as I feel that strongly about these cxxts I will DEFINITELY be paying a personal visit to Thier NEW car sales they're in the old FORD building in TREFOREST.
I WANT MY MONEY BACK EVAN COURTNEY !!!!!!!!!! DENNIS I WILL BE SEEING you sometime very SOON you pair of fxxkers
August 22, 2025
Unprompted review
Reply from Cazoo UK
Hi,
Thank you for your review.
We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.
We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.
We urge you to contact us at consumer.support@cazoo.co.uk with more details so we can look into this further.
Thanks,
Cazoo team
Very straightforward experience
Enquired on a car late at night and I was contacted the following morning to arrange going to view the vehicle.
Fell in love with the car and collected the following day. Very smooth experience!
October 3, 2025
Unprompted review
Reply from Cazoo UK
Hi Hayley,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Message service to garages not working.
Im pretty sure the messaging service doesn't work, Ive messaged several garages and no reply.
I know autotrader also had this issue at one point.
Yes, it could be the garage, but surely not all garages would not respond to buyers.
November 1, 2025
Unprompted review
Reply from Cazoo UK
Hi Jamie,
Thank you for your feedback,
We are sorry to hear you've had trouble getting a response from the dealer, we understand that it's not an ideal situation.
In some cases, delays in response may occur due to high demand. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page.
If you wish to email us at consumer.support@cazoo.co.uk providing the details of the dealer, we can log your complaint against the dealer's account and investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
The Team at Cazoo
Reply from Cazoo UK
Hi John,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
In response to the below email
In response to the below email. Cazoo operate with dodgy car dealers such as RS Motors Nottingham that are not regulated by the Motor Ombudsman so when this is an issue they can just brush you off with a statement that this is the first time the gave had a compliant about this company when the is clear and lots of bad online reviews about this particular.
So please trade very careful when dealing with this dealer and others
October 27, 2025
Unprompted review
Reply from Cazoo UK
Hi Masike,
Thank you for your feedback,
Our Trust & Safety team investigated RS Motors, and this is the first complaint we have received about them so on this occasion we weren't able to remove them from our platforms.
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!
Thanks,
The team at Cazoo
It was quite easy to use
It was quite easy to use. And you can see a wide range of used affordable vehicles. Any vehicle that's not been cleared has a warnings so you don't purchase a stolen vehicle.
I rwcommend this app.
October 25, 2025
Unprompted review
Reply from Cazoo UK
Hi Victor,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
User friendly
Easy to navigate. Can save searches for later viewing
October 21, 2025
Unprompted review
Reply from Cazoo UK
Hi Evan,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Cazoo uk outstanding plateform for…
Cazoo uk outstanding plateform for peoples and excellent cumminecation skills staff& superb company trust worthy always. Nisar Saad
October 16, 2025
Unprompted review
Reply from Cazoo UK
Hi Nisar,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
was no follow up from yourselves or…
was no follow up from yourselves or garage when said to you that was interested in the X5
October 20, 2025
Unprompted review
Reply from Cazoo UK
Hi Ewan,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
I’ve enquired about 2 cars from
I’ve enquired about 2 cars from
Different dealers I’ve received the emails to confirm my enquiry as been received but have not heard anything else so unaware if the cars I enquired about are available
October 23, 2025
Unprompted review
Reply from Cazoo UK
Hi Michaela,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
Been a very good experience
Been a very good experience, and helpful
October 10, 2025
Unprompted review
Reply from Cazoo UK
Hi Ralph,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
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