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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the prompt and helpful customer service, with support teams often providing quick and detailed responses to resolve issues. Consumers highlight the efficiency of the support staff in troubleshooting problems and arranging replacements when necessary. Many customers received replacements free of charge, with fast shipping. People commend the company for its excellent support, especially when dealing with faulty products or setup difficulties. The responsiveness and helpfulness of the staff are recurring themes, with consumers expressing satisfaction with the human touch in customer interactions. Overall, reviewers are pleased with the company's dedication to resolving issues and ensuring customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars

Good products with some issues, somtimes. But the support is great, fast and very friendly. Got my malefunctioning chipolo pop replaced.

Rated 3 out of 5 stars

Product (Card Point for Android) was faulty out of the box. But support always seems to be offline this last week and they respond to tickets at odd hours requesting more information. Still waiting... See more

Rated 3 out of 5 stars

I bought some of the Chipolo tags for luggage 6 or 7 months ago. One Point tags, but the problem I had may well apply to other models. In general I've been very pleased with them, BUT . . . despite... See more

Company replied

Rated 5 out of 5 stars

I bought a six-pack of Chipolo pops four months ago. One of them was misfunctioning. Support was responsive and after a couple of emails back and forth within a few hours, Chipolo are mailing me a new... See more

Rated 5 out of 5 stars

I was having a problem figuring out why my chips weren't working. When I bought them they worked and then they didn't. Turned out to be operator error that is I was using the Chipolo App instead of An... See more

Rated 2 out of 5 stars

Good when it works. But out of 4 chipolo One point: 1 never worked, 1 stopped syncing after 4 months, 1 started to bip randomly and carried on despite several resets (and FindMy saying the batte... See more

Company replied

Rated 5 out of 5 stars

I have 2 Chipolo One Point, a Card Point and now a few more Chipolo Pop. All work fine. Only the Card Point suddenly stopped working after about 9 months. Only a few days later, after a very nice an... See more

Rated 5 out of 5 stars

I purchased two chipola's about 5 years ago. I recently purchased another one and it didn't work. The customer service team at Chipola is second to none. I've never felt more heard and helped tha... See more

Rated 5 out of 5 stars

I can only speak/write as I find. I was initially unsure as to how to set up my Chipolo. Went on the website, and almost immediately I was contacted via email on what to do, then asked if I could let... See more

Rated 5 out of 5 stars

The support was quick when answering and after recognizeing that there was a problem with my Chipolo card they sent a new one within a week.

Rated 5 out of 5 stars

The Chipolo's (Specifically the "Point" Variants) stopped working entirely. I got two new Chipolo's entirely for free and shipped them back to them, paid by them, as expected. Other than this one time... See more

Rated 5 out of 5 stars

I had an issue with my trackers and support responded immediately. They helped through troubleshooting and when unable to solve it sent me a replacement unit right away. Great communication and help... See more

Rated 5 out of 5 stars

I had a problem with one of my devices after the battery died. I contacted support for help and had a reply within minutes. I followed the instructions and was able to re connect my device to Google... See more

Rated 5 out of 5 stars

The tracking market is a difficult one because of the conditions that I put my trackers through. I had some issues with Chipolo but the team was fantastic and everything was resolved. I would not he... See more

Rated 5 out of 5 stars

The tags and card point (for wallet) I have are very good trackers. The Card Point battery ran out 9 months early - when I contacted support to ask if I could get the replacement discount they turned... See more

Rated 5 out of 5 stars

Excellent service & assistance from the Chipolo Team. I changed my phone and my Chipolo’s were not recognised by the Find My App on my new iPhone. I reached out to the Chipolo team who emailed back wi... See more

Rated 5 out of 5 stars

My old Chipolo One Point discharged and refused to reconnect after new battery is inserted. I ended up contacting Chipolo customer service via email. I have received human reply within 5 minutes with... See more

Rated 5 out of 5 stars

Had problems with setting up .We could find both Chipolos most of the time ..but could not make them ring . Had fantastic service online with quick detailed replies and eventually replacements sent su... See more

Rated 5 out of 5 stars

I had an issue with my Chipolo card and reached out to customer service. I was helped by a live human immediately (Nina) who was able to help me troubleshoot and assist me with the issue. Side note -... See more

Rated 5 out of 5 stars

I received a Chipolo as a gift from my Company, which has stopped working properly. The Customer Service (Masa, who contacted me after a request on the App) verified that it was still on the warranty... See more

Rated 5 out of 5 stars

I had a card that died - Support did what they could do resurrect it, but it was not going to happen, so to my surprise, they sent a replacement, which works as advertised. Well done guys - this coul... See more

Rated 5 out of 5 stars

I bought two tags for my cats because one of them escaped last week, the setting is super easy. However, I had some issue with one of the tags so I contacted the Chipolo service. The team had answere... See more

Rated 5 out of 5 stars

Had some questions swiftly answered before purchasing a four pack Chipolo ONE Point and one year later one of them broke and without too much hassle I got a free replacement. So very good experience.

Rated 5 out of 5 stars

My Chipolo Card started to break apart in my wallet. I was under a year of owning it so I contacted customer support. They were able to assist me with 1 reply and mail me a brand new card. This was th... See more

Rated 5 out of 5 stars

Very pleasantly surprised with how great these devices are! Chipolo seems to do everything our AirTags do and more due to the variety of sizes. We also had a customer service experience wher... See more

Rated 5 out of 5 stars

Quick, efficient and friendly customer support service - by real people! Chipolo products I found generally useful and reliable for which reason I continue to buy these products to track keys, cats an... See more

Rated 5 out of 5 stars

Had a product stop working on me, customer service was great and assisted to trouble shoot. When this didn't work organised for the product to be replaced free of charge.

Rated 2 out of 5 stars

Okay performance. Really easy to break when trying to change the battery unless you are incredibly careful

Company replied

Rated 5 out of 5 stars

We have used Chipolo products for many years. I was in need of a wallet card. I ordered the “find my” card for Apple IOS. It worked for a couple months and then stopped chirping altogether. It would c... See more

Rated 5 out of 5 stars

I had bought a Chipolo One and card bundle and was having issues with the set, went back and forth with support and they resolved what the problem was. I also had a faulty card beeper and after some... See more

Rated 5 out of 5 stars

I was having issues with my chipolo wallet tracker and I contacted chipolo and I was promptly helped by Edina and Barbara. I really like how fast they helped me. I am just waiting on my replacements t... See more

Rated 5 out of 5 stars

Got 4 chipolo for android find my device network and they have been working very well for almost a year now. On of them started to consume the battery much faster than the others and, after contacting... See more

Rated 5 out of 5 stars

Super fast customer service response to an issue I had with one of my Chipolo One Point buttons. Turned out an easy fix. Much appreciated.

Rated 5 out of 5 stars

Had an issue pairing the card with the app thanks to myself. Wrote to the customer service by email cca 9PM. The response with the solution came within minutes. What a customer care! Happy with the p... See more

Rated 5 out of 5 stars

The product itself is great. I have two the wallet card and the pop disc for my keyes. My disc stopped working properly after 14 months and they replied to my support questions quickly and arranged a... See more

Rated 5 out of 5 stars

I bought a card-shaped tracker, which stopped making sound (unless slightly pressed) after 9 months. I sent Chipolo's chatbot a short video showing the issue, and after verifying my proof of purchase... See more

Rated 5 out of 5 stars

I've been a Chipolo user for several years, and their devices have been incredibly useful for finding my keys and wallet. But what's most important is their excellent customer service, which responds... See more

Rated 5 out of 5 stars

Great and affordable product. Good service from the support team. Sent me immediately a replacement after the carrier GLS lost my order.

Rated 5 out of 5 stars

I bought 2 chipolos at a thrift store and one ended up being locked. They helped me unlock it and it was so easy and quick and they were just so nice about it all!

Rated 5 out of 5 stars

Great customer service. The card tracker was functioning fine, but the casing started experiencing severe cracking. Chipolo support honored their 2-year warrant and are replacing it for me.

Rated 5 out of 5 stars

Great devices. I used them for a while now, and they still working great. A must have device if you always losing your stuff, and have hard times finding it.

Rated 5 out of 5 stars

I bought a chipolo bundle wallet card & key tag back in January, my wallet tag cracked & stopped working due to my fat arse. Contacted chipolo & they replaced it right away through the warranty, comm... See more

Rated 5 out of 5 stars

Don't understand why all the bad reviews. I've never had any problems with my Chipolo card or tag. I've used them quite often to find my keys and wallet, and when my card went bad after nearly 2 year... See more

Rated 5 out of 5 stars

Prompt response with product questions and the instructions for activation were very clear and concise. It answered all my questions on how to get the product activated and use it. Highly recommend an... See more

Rated 5 out of 5 stars

Perfect service from Chipolo Support, when Chipolo was linked to old account. Fast answer, fast release and now Chipolo works fine again under existing account/e-mail.

Rated 5 out of 5 stars

I had a cracked Chipolo CARD Spot, and contacted support, who replaced it free of charge. Much appreciated, and will likely buy more Chipolo cards in the future.

Rated 5 out of 5 stars

I recently bought a 4-pack of Chipolo ONE Point on Amazon. Three devices connected instantly, but one wouldn’t pair. I contacted Chipolo support and they replied quickly with clear instructions f... See more

Rated 5 out of 5 stars

I bought a Chipolo years ago (2023) and never used it, until I lost my keys mid August this year. I was quite surprised to hear my phone ring and be given a location where my keys would be. To make t... See more

Rated 5 out of 5 stars

I’m a long time Chipolo user and one of my four my new Chipolo Pops didn’t work. Customer service replied within 10 hours of my initial email query. After having me try a few fixes, they are sending m... See more

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Company details

  1. Electronics Company
  2. Electronics Manufacturer

Written by the company

Chipolo helps you live your life to the fullest by keeping track of your essentials with ease. Our tracking tags combine a signature minimalist and colorful design with a perfect balance of price and powerful features. Chipolo trackers are universally compatible with Apple Find My or Find Hub on Android and offer extra features, like Call Your Phone, in the Chipolo companion app. Made sustainably from recycled materials, our finders feature replaceable or rechargeable batteries and come in paper-only packaging. They’re made locally in Europe, Slovenia.


Contact info

3.9

Great

TrustScore 4 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great customer service

I have 2 Chipolo One Point, a Card Point and now a few more Chipolo Pop. All work fine.
Only the Card Point suddenly stopped working after about 9 months. Only a few days later, after a very nice and helpful contact with the support, they sent me a new Card Point as replacement. Great service!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I can only speak/write as I find

I can only speak/write as I find. I was initially unsure as to how to set up my Chipolo. Went on the website, and almost immediately I was contacted via email on what to do, then asked if I could let them know if that part worked. Yes it did, but still didn't have my keys show up on the app. Checked as to what type of Chipolo I had, went back to the app, all is working as hoped. I found the people I was emailing to be very friendly and extremely helpful. Very pleased how it all went. One happy customer!!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

I had an issue with my trackers and support responded immediately. They helped through troubleshooting and when unable to solve it sent me a replacement unit right away. Great communication and helpfulness.

November 24, 2025
Unprompted review
Rated 2 out of 5 stars

Okay performance but fragile

Okay performance. Really easy to break when trying to change the battery unless you are incredibly careful

November 23, 2025
Unprompted review
Chipolo logo

Reply from Chipolo

Chipolos can normally endure quite a bit. Please reach out to us via help@chipolo.net, we would really like to know which model you have and exactly what has happened.

Rated 5 out of 5 stars

Responsive customer support

I bought a six-pack of Chipolo pops four months ago. One of them was misfunctioning. Support was responsive and after a couple of emails back and forth within a few hours, Chipolo are mailing me a new device. Very happy with Chipolo customer support.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I bought 2 chipolos at a thrift store and one ended up being locked. They helped me unlock it and it was so easy and quick and they were just so nice about it all!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great devices

Great devices. I used them for a while now, and they still working great. A must have device if you always losing your stuff, and have hard times finding it.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible support

I was having a problem figuring out why my chips weren't working. When I bought them they worked and then they didn't. Turned out to be operator error that is I was using the Chipolo App instead of Android/Google Find Me. Once they explain that to me they worked perfectly. They were patient with my luddite style thinking and extremely gracious. Yes I would buy these again.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Bad product; bad service

Two of them were defective. The two I did get to work were challenging to get set up. When I complained to support, instead of sending me new ones, they had me running down rabbit holes and asking for documentation. I would strongly avoid.

November 4, 2025
Unprompted review
Chipolo logo

Reply from Chipolo

Hello Alex

I was able to find your support ticket. As I see, you did not wish to help us troubleshoot the problem, nonetheless, a replacement option was offered, but we would need some kind of proof of purchase with a date, so we can determine the warranty status of your Chipolo and proceed with replacing your Chipolo.

Best regards,
Chipolo

Rated 5 out of 5 stars

The tracking market is a difficult one…

The tracking market is a difficult one because of the conditions that I put my trackers through. I had some issues with Chipolo but the team was fantastic and everything was resolved. I would not hesitate to get more of them, and will be in the future. What I especially liked is that they are both Android and iOS.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Chippolo

Quick, efficient and friendly customer support service - by real people! Chipolo products I found generally useful and reliable for which reason I continue to buy these products to track keys, cats and more!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. The card tracker was functioning fine, but the casing started experiencing severe cracking. Chipolo support honored their 2-year warrant and are replacing it for me.

October 23, 2025
Unprompted review

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