Superhurtig levering af cover til min iPhone og lænke til mit Apple Watch! Coveret er super, men må erkende at jeg nok har købt lænken til Apple Watch for billigt, for den river tråde ud af/hænger fa... See more
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Based on these reviews
The product I order is in good condition when it arrived . Fast shipping though I expected to received the package next day , but due to holiday season the package arrive a day late. But all in all... See more
Company replied
Fast this time. Dispatched within 1 hr. Theyre trying to improve : )
Company replied
God og hurtigt service, nem at handle. Hvis man kun kigger, sender de mange mail om at man hurtigt skal handle, og snart udsolgt..
Company replied
Very good service at a price that is very attractive. Probably the 10th time I've ordered through them, and haven't been disappointed at all.
Company replied
Outstanding Service and Quality - Highly Recommended! Review: I had an amazing experience with MyTrendyPhone.dk! From start to finish, everything exceeded my expectations. The website is user-frien... See more
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Modtog Carlink Mini Ultra CarPlay/Android samme dag som den blev bestilt, og den fungerer 100% som lovet
Company replied
Er glad for MyTrendyPhone men det er irriterende man ikke kan lave en Click og Collect på sin nærmeste MyTrendyPhone
Company replied
Could not find review about this small travel espresso machine I bought from trendyphone, very fast delivery, and the item is working great so far. Very happy with my purchase.
Company replied
I have never had such a fast delivery of online shopping! Thanks for that. Good quality and reasonable price.
Company replied
Very quick and efficient service. Easy to navigate website. Needed a laptop charger urgently, and got one the very next day. Am totally happy with everything.
Company replied
Great and solid company. I bought a cover for the Huawei fit 3 watch. The cover is very nice and the touch screen works flawlessly. I highly recommend shopping at My Trendy Phone.👍👍👍
Company replied
Som altid er til det perfekt at handle med jer Tak for hurtig levering og alt perfekt med pakken
Company replied
Super god service kom dog en dag for sent men god pris og varen virker som den skal
Company replied
Ultra fast delivery! Ordered stuff 20:30 and got it next day around noon! Impressive job!
Company replied
Er glad for at handle for mytrendyphone vare kommer hurtigt og svare til forventningen
Company replied
Fast delivery , nothing to complain here. But i ordered a specific product and I received something else.
Company replied
I ordered a phone case and it was better than the picture. Very satisfied with the product and quick delivery
Company replied
Syntes my trendy phone er hurtig til at afsende pakker og en pris på deres varer
Company replied
Fast service and quick dispatch of order. Never had issue with non of ordered items.
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Excellent service. Quality products with affordable prices and lighting fast delivery. The best online shopping experience I have had so far
Company replied
Super hurtig og super service,man får det man bestiller og det er super kvalitet.
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Everything OK, quick delivery
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God hurtig levering og super service🥳❤️
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Super fast delivery, products arrived nicely packed, very pleased!
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From choosing the product and receiving it, the process was fast.
Company replied
A commitment to quality is evident throughout the user experience. The website's design facilitates seamless navigation and information access. Furthermore, the service provided is both efficient a... See more
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The phone cover I ordered was exactly what I needed and was delivered promptly.
Company replied
I placed a straightforward order, which was delivered in good time.
Company replied
The ordering procedure is easy.The products is good quality.The delivery is fast.
Company replied
Godt at handle med jer Tak for hurtig levering og alt perfekt med pakken fra jer
Company replied
I bought a cover and in the day after it was at the pickup point. super recommended.
Company replied
Fast delivery and best costumer service I’m very happy with it Thank you mytrendyphone
Company replied
Two covers for my iPhone 14 Plus, well priced & well made. Delivery very quick
Company replied
I have recevied the product on time and quality is good as mentioned in the portal
Company replied
I have never met such a good company, they were fast and I got what I expected. Thanks.
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I am satisfied with the process and product.
Company replied
Very fast delivery, product as described
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Good product and fast delivery
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Package came on time and exactly as described.
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I have been using my trendy phone for years. They always have what l want😊😬😬👌 Carlann Fiil
Company replied
Cool produckts..quick delivery..nice prices.🥳
Company replied
You can't ask for anything they couldn’t provide when it comes to cell phones.
Company replied
Fine covers
Company replied
Quick delivery and product as described
Company replied
Product as described and super fast delivery.
Company replied
Best price and fast delivery
Company replied
Company details
Written by the company
MyTrendyPhone.dk sælger kvalitets tilbehør til mobiltelefoner, iPod, foto- og videokameraer, PC og bærbar, iPad, spillekonsoller samt hukommelseskort, blækpatroner og Bluetooth udstyr.
Mytrendyphone.dk Support
Written by the company
Contact info
Karlebovej 59, 3400, Hillerød, Denmark
- +45 78 76 94 94
- kundeservice@mytrendyphone.dk
- www.mytrendyphone.dk
4.3
Excellent
99K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Very fast delivery
Very fast delivery, next day my parcel was in pickup shop.
December 3, 2025
Unprompted review
No quick shipping! I paid extra for fast shipping because…
I paid extra for fast shipping because the website mentioned it when I placed my order. I could have paid nothing because the package wasn't delivered any faster. It's a waste of money. Don't fool people by claiming fast shipping if you can't deliver it.
The rest of the experience is ok.
December 6, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
FAO Maria Nielsen.MyTrendy Phone
FAO Maria Nielsen, Head of Customer Service MyTrendy phone.
Thanks for your reply. I have done nothing BUT contact the UK site and am sick of their generic replies over and over. I have returned the case. The have it according to Royal Mail so why do I have to wait 3- 4 weeks for a refund? It is not as described and is definitely NOT leather
"Premium Smart Clear View Wallet Case for Samsung Galaxy A56" -indicates it is a Samsung case . It is not.
November 27, 2025
Unprompted review
Reply from Mytrendyphone
Hello,
Thank you very much for your message, and I truly appreciate your patience.
I completely understand how frustrating it can be to wait, especially when the return already shows as delivered. I just want to give you a bit more insight into the process so everything is clear.
Even though the parcel has arrived, all returned packages first go through a general sorting procedure because we receive a very large number of them every day. After sorting, they are forwarded to our complaints department, where each return is checked carefully and individually.
This process usually takes 10–15 days for all customers, simply because many parcels arrive daily and we handle them in the order they were received.
As soon as our complaints team finishes reviewing your return, they will contact you by email and your refund will be issued immediately.
Thank you once again for your understanding and patience. If you need anything else in the meantime, we are absolutely here for you.
Kind regards,
Maria Nielsen, Head of Customer Service
Order on the website on Wednesday said…
Order on the website on Wednesday said it would be delivered the next day Thursday. Just received an email Friday saying they just sent it out for delivery. So I will not get it till Saturday or Monday. Very disappointed because if you can't make the delivery date promise. I should have been notified. So i cpuld chose to cancel the order. I had to go out an buy another charger. While waiting for my order from Trendyphone.
December 2, 2025
Unprompted review
Reply from Mytrendyphone
Hi,
Thank you for your review.
I am truly sorry to hear about your experience. I have checked your order and can confirm that it was shipped as planned.
Unfortunately, DAO has announced that they are currently handling a record-high number of parcels, which is causing longer delivery times than usual. They have asked all customers for a bit of extra patience, and we are very sorry that this delay has also affected your delivery:
https://prnt.sc/oDOIP5zscnq3
To compensate you, I have already refunded the shipping cost, and I have contacted DAO directly to get an update on your parcel.
You are always welcome to contact us if you have any questions – we are here to help.
Kind regards,
Maria Nielsen, Head of Customer Service
Reply from Mytrendyphone
Hello, Dariusz.
Thank you for your feedback! We’re glad to hear everything went smoothly and that the delivery was quick.
Have a lovely day.
Eva MTP
Fast this time
Fast this time. Dispatched within 1 hr. Theyre trying to improve : )
December 1, 2025
Unprompted review
Reply from Mytrendyphone
Hi, Simon.
Thank you so much for letting us know! We’re really glad to hear the order was dispatched quickly this time. We’re continuously working on improving our processing times, and your feedback means a lot.
If you need anything else, feel free to reach out. 😊
Best regards,
Eva MTP
Fine covers
November 26, 2025
Unprompted review
Reply from Mytrendyphone
Hej,
Tak for dine pæne ord! Det glæder os, at du er tilfreds, og vi håber, at vi kan gøre det endnu bedre næste gang – så vi rammer de 5 stjerner!
Hav en god aften.
Eva MTP
Very good service at a price that is…
Very good service at a price that is very attractive. Probably the 10th time I've ordered through them, and haven't been disappointed at all.
November 20, 2025
Unprompted review
Reply from Mytrendyphone
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our service great and our prices attractive.
It means a lot to us that you've chosen to shop with us so many times, and we're delighted that we’ve been able to meet your expectations every time.
Thanks again for your continued trust!
Best regards,
Eva MTP
Reply from Mytrendyphone
Hej,
Det betyder meget for os at høre, at du er tilfreds. Tak for din feedback!
Hav en rigtig god aften.
Eva MTP
Har stadig problemer med returnere defekt vare men ger ros til Sofie i chatte men kommer ikke handle der igen for de ku ikke finde en god løsning
Ska selv betale for retur før defekt vare
November 21, 2025
Unprompted review
Reply from Mytrendyphone
Hej igjen,
Vi beklager, at du stadig oplever problemer med at returnere den defekte vare. Vi har allerede sendt dig returlabelen, som følger med pakken ogs¨å, og har forklaret proceduren både skriftligt og på chat.
Vi forstår, at det kan virke besværligt, men standardproceduren kræver, at pakken returneres som et almindeligt med det label, vi har sendt. Hvis der er specifikke dele af processen, du ikke forstår, vil vi gerne hjælpe og forklare det trin for trin, men vi kan desværre ikke arrangere afhentning af pakken fra din adresse.
Vi håber, at dette kan hjælpe dig med at gennemføre returprocessen.
Med venlig hilsen,
Maria Nielsen, Kundeservicechef
The poorest service i have ever met
The poorest service i have ever met. I made and payed for the order. There were few items. They delayed with sending it and no one let me know it was delayed and why. Until i try to contact them by myself. All in all, after 2 weeks of promises that they will send it, they send me not all my order, the last item they promised to send later as it was not in stock. And aready one month passed and again i contact them by myself because the last item still was not sent and no information or updates!
October 27, 2025
Unprompted review
Reply from Mytrendyphone
Hello,
We are truly sorry to read about your experience, and we fully understand your frustration. This is far from the service level we aim to provide.
The stock status for this item was updated in coordination with our supplier, and at the moment you first contacted us, we could only share the information that we had received from them. Unfortunately, unexpected delays occurred on the supplier’s side, which caused the delivery date to keep moving. In the end, the supplier informed us that they were unable to deliver the product at all.
We sincerely apologize for the long wait, the lack of timely updates, and the inconvenience this has caused you. You absolutely should not have had to contact us yourself to get information — we will work on improving our communication so this does not happen again.
Thank you for your understanding and patience. We always strive to provide the best possible service, and feedback like yours helps us improve.
If there is anything more we can do for you now, please let us know — we are here to help.
Kind regards,
Maria Nielsen, Customer Service Manager
I paid extra for next-day delivery…
I paid extra for next-day delivery through Burd Delivery. I stayed home during the entire delivery window, but at around 20:00 I was informed the order wouldn’t arrive. I’m disappointed, as I lost valuable time waiting. Please improve reliability and communication.
Haven’t received my order yet.
November 13, 2025
Unprompted review
Reply from Mytrendyphone
Hi, and thank you very much for your review on TrustPilot.
I’m sorry to hear that you had a bad shopping experience with your purchase from us.
Without your order number, I’m unable to take a closer look at your case.
You can send me an email at support@mytrendyphone.dk
by providing your order number and writing my name, Maria Nielsen, in the subject line, so the email will come directly to me.
I will then gladly look into your case and assist you.
Thank you in advance for your understanding.
Kind regards,
Maria Nielsen, Customer Service Manager
Reply from Mytrendyphone
Thank you so much for your kind words! We’re really glad you liked the product, and I’m happy to hear it arrived quickly. We hope to serve you again soon — and maybe next time we can earn a full 5-star review! 😊
Reply from Mytrendyphone
Thank you so much for your feedback. :)
Hurtig levering og god information
October 31, 2025
Unprompted review
Reply from Mytrendyphone
Tak for din anmeldelse! Det glæder os, at du er tilfreds med både produkt og service.
Very poor customer service
Very poor customer service. I ordered a few items on the website and paid for them. However, immediately after that, I realised I would like to buy something more. Therefore, I wanted to cancel that order and place a new one for all the items to save on double shipping costs. I logged into the website, but the order was not visible in my account. Thus, I couldn't cancel it. So, I wrote a message to customer service asking them to cancel this order. And then I placed a new order for all the articles.
Unfortunately, the next day in the evening, I received a message that both of my orders had been shipped. Now I will unfortunately have to return one and bear the costs of both shipments.
Secondly, for the second order, I chose a more expensive shipping option because it was described as being delivered on Sunday to a parcel shop (pakeshop). Unfortunately, I already have information that it will arrive on Monday, which is the same as the normal, cheaper shipping option. Well, I got fooled/tricked.
October 24, 2025
Unprompted review
Reply from Mytrendyphone
Hello Lorenc,
Thank you for taking the time to share your feedback.
After reviewing your case, we can confirm that your first order had already been processed and shipped before your cancellation request reached us. Your email was sent after our customer service opening hours (after 10 PM on Friday). While our live chat is available during the weekend, emails are only answered on weekdays, so your message wasn’t seen in time to stop the shipment.
We also noticed that your first order was sent with Bring, a courier that unfortunately does not deliver during the weekend.
Regarding your second order, we can confirm that you selected the DAO Pakkeshop delivery option, which offers faster delivery — but only for orders placed before 21:00.
Since your order was placed later in the evening, the delivery was automatically scheduled for Monday, which matches the delivery conditions stated on our website.
We want to reassure you that you haven’t been misled — all delivery times and conditions are clearly stated during checkout, and here you can check the proof from friday:
https://prnt.sc/E7XveBgsXn0-
Please rest assured that you can return the unwanted order for a full refund once we receive it. If you need any help with the return process, our customer service team will be happy to assist you.
Thank you for your understanding.
Kind regards,
Maria Nielsen, Kundeservicecechef
Screen glass broken ( wrong order as well)
I ordered 2 phone covers and one screen glass for IPhone 16E. The covers came and I am happy the way they are...but the glass came only today which I understood..The problem is that the glass is already broken 😔😔 and is not even for the top of the phone is for the back 🤦♀️🤦♀️. So I was very disappointed that's why I gave only 2 stars. 😔
October 23, 2025
Unprompted review
Reply from Mytrendyphone
Hi Andreea,
Thank you for your feedback!
We’re really sorry to hear that the screen glass arrived broken, that’s of course not the experience we want our customers to have. But the glass that you have ordered is for the back of the phone, as it was written on the website.
The glass was shipped a bit later because it was temporarily out of stock, and we truly appreciate your patience. Please send us a few pictures of the damaged glass, so we can take a closer look and arrange for a replacement right away.
We hope to sort this out quickly so you can enjoy your new accessories.
Kind regards,
Maria Nielsen, Kundeservicechef
Reply from Mytrendyphone
Thank you so much for your positive feedback! 🌟
We’re happy to hear that you’re satisfied with the quality and fast delivery.
We really appreciate your support and look forward to serving you again soon!
Best regards,
Eva MTP
From choosing the product and receiving…
From choosing the product and receiving it, the process was fast.
October 13, 2025
Unprompted review
Reply from Mytrendyphone
We really appreciate your positive review! It’s great to know that you had a quick and easy experience from choosing the product to receiving it.
Eva MTP
Reply from Mytrendyphone
Tusind tak for din positive feedback. Det betyder rigtig meget for os!
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