Eneba Anmeldelser 266.403

Besvarelse fra Eneba

Opdateret for 5 dage siden

Hello there,

Thanks for bringing this to my attention, I'm here to help!

In case you haven’t yet viewed the product key, and it’s been less than 14 days since your purchase, you can still request a refund by following this quick guide: eneba.com/support/article/digital-key-refund

However, if you have already viewed the key, and it’s valid and as advertised, then it is no longer refundable due to the nature of digital products. The seller cannot take back or cancel a viewed key, thus, it would solely belong to you. In that case, we would suggest trading or selling the key.

Since you provided your email address during the creation of your review, I was able to find your order and I have contacted you to learn more about your case to get to the bottom of it.

EDIT

I just reviewed in the system, and for the information on the ticket, I could confirm we provided you with an explanation on why this situation happened and helped you clarify this situation.

It would be great if you could update the review based on the experience you had with our support. We hope to see you again soon!

Regards,
Eneba Team

Besvarelse fra Eneba

Opdateret for 4 dage siden

Hello there, Lucas,

It will be a pleasure to help you with this.

Since you provided your email address when creating your review, I was able to see that you haven’t reached out to our Support Team yet.

From what I can see, your recent purchases were delivered correctly, but it looks like you haven’t been able to access them yet. To assist you further, I’ve reached out to you through a support ticket sent to the email address you provided. Please make sure to check your inbox (and spam folder) and get back to our Support Team.

EDIT

It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.

2nd EDIT

It seems our Support Team hasn’t heard back from you in a while. Please make sure to respond to your ticket if you still need assistance.

3rd EDIT

Since we have not received a response from you, your ticket has been marked as resolved. However, if you still want this case to be reviewed or if you have any other questions or issues, remember that you can create a ticket and we will be happy to help you.

Warm regards,
Team Eneba

Besvarelse fra Eneba

Opdateret den 2. dec. 2025

Hello, Sabrina,

Thank you for letting us know. At Eneba, we specialize in selling digital game keys and virtual currency exclusively for entertainment purposes. We want to assure you that we are a trusted platform, and we always recommend not participating in exchanges, purchases, or offers made outside of our official website or app, as we cannot guarantee their safety or legitimacy.

Based on the information you provided, it seems you may have been a victim of online fraud. Since you shared your email when leaving the review, we’ve reached out to you via a support ticket to clarify this situation as soon as possible. Please make sure to check your inbox and also your spam folder to locate the message.

EDIT

It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.

2nd EDIT

We have provided you with detailed information on how to stay safe and avoid such online scams in the future.

Since the issue was not caused by a fault of the product. The seller is unable to offer a refund in this case. However, we truly hope the guidance shared will help prevent such situations going forward.

Warm regards,
Valley from Team Eneba

Besvarelse fra Eneba

26. nov. 2025

Hello,

Thanks for letting me know about your situation. If you have experienced an issue with a purchase, they are best handled by our designated Customer Support team. They are always on stand-by and happy to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:

eneba.com/support

I have also sent you an inquiry through Trustpilot directly, however, have not yet received a response from your side through it. If you are still experiencing any issues / your ticket has not been yet been replied to, please double-check your inbox and reply to said inquiry!

Regards,
Edgar, Team Eneba

Besvarelse fra Eneba

Opdateret den 7. nov. 2025

Hello,

Thanks for taking the time to reach out to us.

On rare occasions, there can be a mix-up on the sellers side and key issues can occur, however we're more than ready to help you have this resolved and our customer support team is always standing by to work out such issues, which by the looks of it you have already contacted! They will get back to you as soon as possible to investigate the situation and seek out solutions!

EDIT

Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!

Warm regards,
Team Eneba

Besvarelse fra Eneba

4. nov. 2025

Hello there,

We’re sorry to hear that your experience wasn’t as expected. Eneba is a secure, customer-focused platform, and our Support Team is always ready to help.

They have already contacted you via a ticket sent to your email to clarify the situation. Please note that the product details are clearly mentioned on the item’s page as well as in the important notes, where it’s specified that this version of the game is Football Manager 2024.

We hope the information provided by our team is helpful. In the future, please don’t hesitate to reach out to our support team or social media channels before and during the purchase process. We will always be happy to assist you with anything you need.

Warm regards,
Team Eneba

Besvarelse fra Eneba

24. okt. 2025

Hello there!

Thank you for your review.

Since you provided your email address when creating this Trustpilot review, our Support Team has found your support ticket.

And there, they already provided you with information about your case.

As much as we would love to, we can not issue a refund, as the product's activation code was already viewed. This is stated in our terms and conditions (https://www.eneba.com/support/article/refund-after-product-purchase). We can not act differently.

We understand this can be a very frustrating situation. So, our Support Team is always ready to assist you.

Kindly check your email inbox for their messages.

Kind regards,
Team Eneba