Fashion Eyewear Reviews 13,236

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the products, highlighting their high quality and reasonable pricing. The delivery service is also well-regarded, with many consumers appreciating the promptness and efficiency. People also mentioned the quality of the products, which are made with attention to detail. Consumers have expressed varied opinions regarding the order process. While some found it easy to navigate and appreciated the clear communication, others experienced delays and a lack of updates. Despite these mixed feelings, the company's customer service team is frequently praised for their helpfulness and competence in resolving issues.

Based on these reviews

Rated 5 out of 5 stars
Verified

I first found Fashion Eyewear while trying to find a good selection of Oliver Peoples frames after moving to Europe. I come back to Fashion Eyewear because everything just works.

Rated 5 out of 5 stars
Verified

Awesome experience from Australia. Ordered a lovely Prada pair for a significantly cheaper price than in AU, fitted with office varifocal lenses. Delivered within 12 days of order in perfect condition... See more

Rated 5 out of 5 stars

Fantastic experience! A great selection with really competitive prices—found my sunglasses much cheaper here. Delivery was quick and seamless. I'll definitely be back for my next pair.

Company replied

Rated 5 out of 5 stars
Verified

Once you have your script, can't see myself purchasing locally again. Went looking for particular Oakley glasses and none of the stores had them in stock. I found the Oakley glasses I wanted at 50% of... See more

Company replied

Rated 3 out of 5 stars

I ordered some prescription glasses on 12th November, it said dispatching in 7-14 days but they are still not here and no update (29th Nov). I've emailed earlier this week asking for an update. Not t... See more

Rated 3 out of 5 stars
Verified

Happy with the frames and lens, great quality and price, not happy that the second frames I ordered to try took three weeks to get my refund. Emailed customer service three times, tried multiple pho... See more

Rated 3 out of 5 stars

Well it's been nearly 4 weeks since I was told I would get a refund, and no refund!! No reply to emails and no one answers the phone!! In fact I have just been hung up on with no answer! Customer s... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my glasses from fashion eyewear - excellent price, and nice to use an online opticians that makes the glasses in the uk for such a good price. Dispatch took a little longer than... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered Rayban frames with prescription lenses good price and quick delivery and always kept updated. Thank you

Company replied

Rated 5 out of 5 stars
Verified

I ordered outside the UK and the boarders control was a pain but the Fashion Eyewear team was very supportive with the process and paid customs charges. I will purchase again!

Rated 3 out of 5 stars

Great pricing but, Been a few days my glasses i ordered has not even been dispatched yet, they even asked me to show id and proof of purchase sent it within 2 hours of them asking for the info.... See more

Company replied

Rated 5 out of 5 stars
Verified

The product is exactly as advertised and item arrived as expected. Finally, the company took care of the taxes and the duty.

Company replied

Rated 5 out of 5 stars

Glasses are fantastic!! I also want to commend the customer service also. Shout to Jago (Not all heroes wear capes) I myself entered my prescription wrong and they are fixing it for free!! 🙏🏼... See more

Rated 5 out of 5 stars

Amazing company with incredible costumer service. Perfect sunglasses with high brands. Jago helped me a lot. When I told him about my issue, he solve the problem right away. Such a nice people work... See more

Rated 5 out of 5 stars
Verified

So easy to search, select and order. My order was sent quickly, packaged beautifully, and tracking was available.

Company replied

Rated 3 out of 5 stars
Verified

The price was competitive, however delivery schedule wasn’t clear and takes longer than other on international destinations. Also site doesn’t clearly state that sale excludes customs and clearing in... See more

Rated 5 out of 5 stars
Verified

Excellent glasses nice fit, Love it.prescription was on point. Quick Delivery.

Company replied

Rated 3 out of 5 stars
Verified

Got the frames I wanted for a good price. I did not want lenses, so ended up paying an unnecessary £24 for lenses that I didn't want or need. With no opt out on the website

Company replied

Rated 5 out of 5 stars
Verified

I paid for expedited delivery 2-4 days but it took 8 days receiving it. I asked the customer services and they processed the refund for expedited delivery by refunding it. I felt comfortable and conf... See more

Company replied

Rated 5 out of 5 stars

what can i say i love my new glasses perfect fit look very trendy i certainly order again from fashion eyewear only little gripe is took a little longer than advertised but well worth the wait which... See more

Company replied

Rated 5 out of 5 stars
Verified

As an international customer - your service was fantastic as I had to return a pair of sunglasses to then re-order another pair and it all happened very seamlessly.

Company replied

Rated 5 out of 5 stars

Not only does Fashion Eyewear have great prices on quality designer frames, they absolutely went the extra mile for me when I realized I had ordered frames that would need to be restocked before shipp... See more

Rated 5 out of 5 stars
Verified

This was a great choice, was worried about delivery time after reading some reviews but trusted the majority which was good. Delivery was fast and with adequate comms, accurate ETA. Glasses arrived v... See more

Rated 5 out of 5 stars

At first, I wasn’t sure what to make of this company. I had recently lost my glasses, and the pair I was using in the meantime were, truthfully, poor quality and long overdue for an upgrade. I’... See more

Company replied

Rated 5 out of 5 stars

I’ve bought Gucci frames with 1.67 high-index lenses, and they are simply stunning. The lenses are super thin and light, even with my high prescription. The whole experience was seamless, and the pack... See more

Rated 5 out of 5 stars

When I came up with the idea of changing the original order, she was able to communicate with me super efficiently and explained everything in detail. Eventually, she made it happen. She's really good... See more

Rated 5 out of 5 stars
Verified

Ordering was really easy and straightforward, I just had to choose the frame and the lenses, upload my prescription and pay. They also offer Klarna. I paid for next day delivery and got my glasses exa... See more

Rated 5 out of 5 stars

Quick turnaround from ordering to delivery. Glasses are perfect, just what I was after. Will be a return customer for sure! Price beats the hell out of anywhere else.

Rated 5 out of 5 stars

I’ve never had such attentive aftercare. The team noticed a potential issue with my uploaded prescription and called me before processing to double-check. That small detail ensured my lenses were perf... See more

Rated 5 out of 5 stars

I treated myself to Prada glasses with anti-glare, scratch-resistant lenses, and I couldn’t be happier. The clarity is crystal clear, and the frames fit like a dream. Delivery was fast, and everything... See more

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Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

Written by the company

Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

I paid for express shipping it came…

I paid for express shipping it came after the date it should have arrived once I was already on my trip they are slanted on my face I want a full refund and refun them please call me 732-773-6084 as no one answers the customer service phone I tried calling in the day time it said closed I emailed and got no response so please call

18 November 2025
Rated 5 out of 5 stars
Verified

better than expected

I was a little skeptical at first as I saw a lot of complaints about shipping time. However I received my package in 7 business days and the product was just as expected. Will be purchasing again!!

17 November 2025
Rated 5 out of 5 stars
Verified

Products, price, performance

I first found Fashion Eyewear while trying to find a good selection of Oliver Peoples frames after moving to Europe. I come back to Fashion Eyewear because everything just works.

29 November 2025
Rated 5 out of 5 stars

Amazing customer service

Not only does Fashion Eyewear have great prices on quality designer frames, they absolutely went the extra mile for me when I realized I had ordered frames that would need to be restocked before shipping. As I was unable to wait to have a new prescription filled they very kindly arranged to cancel the order. All this happened at a stressful time for me and Devona was so understanding and kind throughout. Will 100% be purchasing my frames here in the future and recommend others do the same.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

My order hasn't arrived

My order placed on 8th November hasn't arrived and is overdue. There have been no updates even though they say they will keep you updated. E-mails to chase either don't get answered or just don't provide anything useful. It is probably time to cancel the order and ask for a refund. This is a pity as the 2 orders I placed last year arrived on time and I was pleased with the glasses.

4 December 2025
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Phil,

Apologies for the delay you have experienced, as per our direct communications, we have experienced a delay in the lead time frame you ordered.

The team will update directly once frame arrival has been confirmed.

Regards

Mandeep

Rated 5 out of 5 stars
Verified

Good price

Ordered Rayban frames with prescription lenses good price and quick delivery and always kept updated. Thank you

28 November 2025
Fashion Eyewear logo

Reply from Fashion Eyewear

Steven,

We're happy you received your Rayban frames with prescription lenses quickly and at a good price. We appreciate you taking the time to leave feedback!

Best wishes

Mandeep

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! A great selection with really competitive prices—found my sunglasses much cheaper here. Delivery was quick and seamless. I'll definitely be back for my next pair.

7 November 2025
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Matthew,

We're happy you had a fantastic experience and found our selection and prices great. It's wonderful to hear your delivery was quick. Thank you for the positive feedback; we appreciate it.

Best wishes

Mandeep

Rated 5 out of 5 stars
Verified

As an international customer

As an international customer - your service was fantastic as I had to return a pair of sunglasses to then re-order another pair and it all happened very seamlessly.

13 November 2025
Fashion Eyewear logo

Reply from Fashion Eyewear

Kathy,

We're happy to hear that our service met your needs as an international customer! We appreciate your feedback regarding the seamless return and re-order process.

Best wishes

Mandeep

Rated 5 out of 5 stars
Verified

Not only a good price but a rapid…

Not only a good price but a rapid delivery.

13 November 2025
Fashion Eyewear logo

Reply from Fashion Eyewear

Alec,

We appreciate you taking the time to leave us such wonderful feedback. We are so glad you had a positive experience with our fast delivery and pricing.

Best wishes

Mandeep

Rated 1 out of 5 stars
Verified

I paid extra for express shipping and…

I paid extra for express shipping and haven’t seen them yet

27 November 2025
Fashion Eyewear logo

Reply from Fashion Eyewear

Karl,

According to the tracking information previously provided, your order has been delivered today. Please also note that Trustpilot invitations are issued automatically by Trustpilot and may be triggered at varying times, including during international transit.

Your order was placed on 26 November, a date on which our UK offices were closed. The item was dispatched on 27 November and delivered on 4 December, which is within our stated timeframe of six business days.

Regards,

Mandeep

Rated 5 out of 5 stars
Verified

The product is exactly as advertised…

The product is exactly as advertised and item arrived as expected.
Finally, the company took care of the taxes and the duty.

25 November 2025
Fashion Eyewear logo

Reply from Fashion Eyewear

Juliet,

We're happy to hear that the product met your expectations and arrived as expected. We appreciate you acknowledging our handling of taxes and duties. Thanks for your feedback.

Best wishes

Mandeep

Rated 1 out of 5 stars

Ordered and paid for glasses for my son…

Ordered and paid for glasses for my son from the kids section which has a section on their website. After a few days of making this I was contacted to be advised they are not legally able to dispense kids glasses that have a prescription (I provided a copy from the optician). This begs the question why they advertise and sell kids glasses in the first instance. This subsequently proved to be an inconvenience and waste of time.

3 December 2025
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Matthew,

Thank you for your feedback, and I sincerely apologise for the inconvenience caused. As our team explained, we are able to ship frame-only orders; however, we also have adults who purchase children’s frames due to sizing needs.

Because of this, our verification checks are in place to ensure we remain fully compliant with legal requirements. We appreciate your understanding, and we’re here to help with anything else you may need.

Warm regards

Mandeep

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