Geoffrey Insurance Reviews 18,343

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and the excellent value for money it offers. Consumers appreciate the clear and easy-to-navigate website, which simplifies the process of obtaining quotes and managing their policies. The efficient and user-friendly online experience is a recurring highlight for many people. People also commend the company's service and support teams. Consumers report positive interactions with knowledgeable and helpful staff who are efficient in resolving queries and providing assistance. The accessibility of web pages and the ease of registering and logging in are additional aspects that contribute to a seamless and satisfying user experience.

Based on these reviews

Rated 4 out of 5 stars

Thanks for adjusting my NCD after a drawn out resolution for an incident last year. Took a couple of calls before I got the right person. 1st operative said it couldn't be adjusted. So tried again.... See more

Company replied

Rated 5 out of 5 stars

A really great and helpful car insurance provider. You don’t realise until you have an accident how much you need a good insurance company to help you manage everything. Geoffrey Insurance were fantas... See more

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Rated 5 out of 5 stars
Invited

It was easy to arrange car insurance with Geoffrey insurance and everything was explained in simply English. I am happy because last company didn't give me insurance to drive other cars possibly s... See more

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Rated 5 out of 5 stars
Invited

Had a great time on the phone, sorry forgot the fellas name, but yeah walked me thru it all, wish I would have known about you ages ago, not sure if this makes any change, but I have 6years no claims,... See more

Company replied

Rated 4 out of 5 stars
Invited

Make sure your details are accurate,I thought I'd got no no claims,turns out I have 4 years,told them,they wanted to charge me an extra 400 quid,ooer Mrs,that's bizarre Following a call from a lovely... See more

Company replied

Rated 5 out of 5 stars

Geoffrey Insurance were very efficient at handling my accident claim. Vehicle was recovered and hire car delivered promptly. Repairs were very quick and completed to high standard. Only minor blip wa... See more

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Rated 5 out of 5 stars
Invited

Great price, easy application for original quotation, clear charging structure should changes have to be made. Very satisfied at the moment. Just a recap, my reinsurance price this year was 123% lower... See more

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Rated 5 out of 5 stars
Invited

Making insurance so simple. Great site and very easy to navigate. Start to finish in just a few minutes. My type of service! Excellent.

Company replied

Rated 5 out of 5 stars
Invited

Clear web site, premium for 78 year old 2.5 times theirs very efficient I hope I do not have an accident so at 78 hopefully it will be dealt with promptly. I still decided to go with them even though... See more

Company replied

Rated 5 out of 5 stars
Invited

Sorry to say never really heard of these before but the quote i got came up the cheapest with them so thought I'd give them a go as my current insurance company are an absolute nightmare. Any alls goo... See more

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Rated 5 out of 5 stars
Invited

After a quick search on MoneySuperMarket it was apparent the Geoffrey was the best value for money deal. Once through to their website via the link it was so easy to m navigate through the process. Ev... See more

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Rated 3 out of 5 stars
Invited

Wasn't a great start as got thrown out of the waiting system twice and then a woman who just huffed and put the phone down. When I got through there was a lovely Lady but PLEASE PLEASE PLEASE when we... See more

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Rated 5 out of 5 stars
Invited

On a whim I decided to change car on the lead up to Christmas (Xmas eve pick up) so was dreading searching for insurance. This was the most seamless insurance website I've come across. Was given f... See more

Company replied

Rated 5 out of 5 stars

Geoffrey has saved me enough time to write this review! And saved me money too... I took out Geoffrey insurance last year, and the renewal quote is cheaper than comparison sites can offer, which... See more

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Rated 5 out of 5 stars
Invited

Moved from different Insurer when their renewal price was high. Found Geoffrey insurance on Money Supermarket website and took out Geoffrey Plus policy. Very competitive price which was quite a bit l... See more

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Rated 5 out of 5 stars
Invited

What is it with Car Insurance Companies not being loyal to their customers when its time to renew ? No me neither so onto a new company I go. Geoffrey Insurance provided me with everything I neede... See more

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Rated 5 out of 5 stars
Invited

Excellent price good cover . Haven’t used any insurance for 20 years so it’s nice to be rewarded with a proper product instead of being charged double what you paid last year for something that mi... See more

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Rated 4 out of 5 stars
Invited

Today it's about what's covered and obviously the price. Geoffrey was almost £200 cheaper than my previous insurer which is remarkable. Being retired money is important. Don't like auto renew and have... See more

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Rated 5 out of 5 stars
Invited

Great service with Geoffrey insurance. I found a trouble free quote system, with good cover at a sensible price. Accessible web pages that enable swift access to information and documents. Easy t... See more

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Rated 3 out of 5 stars

Took AGES before being able to speak with someone to take up an online quote, so much so that our landline battery expired..the representative was in South Africa and the line was not good so it was a... See more

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Rated 3 out of 5 stars

Unfortunately became too expensive. For unforeseen circumstances, i changed vehicle, although it was a lesser car, they increased the premium, plus the admin fees. Later on changed address! Although a... See more

Company replied

Rated 5 out of 5 stars
Invited

The whole process, from start to finish, of changing my car insurance was excellent. But what really matters is not the form filling, but how the Company deals with a claim when & if an accident happe... See more

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Rated 5 out of 5 stars

Efficient and compassionate over a couple of seperate phone calls today with various agents to amend some personal details and remove a named driver , some agents names I could not unfortunately... See more

Company replied

Rated 3 out of 5 stars

Most unhelpful insurance company I have dealt with. Wouldn’t allow me to make a card payment as system showed it was up to date, even when I knew it wasn’t, so they charged me an extra £20 for that... See more

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Rated 5 out of 5 stars
Invited

Very helpful staff. Explained everything to me as I had just lost my husband and it was the first time I had to deal with insuring the car.

Company replied

Rated 3 out of 5 stars
Invited

The waiting time for the live chat was far too long, even accepting it was probably Saturday staffing levels. I did the same enquiry with Budget Insurance just before and I got through to ‘live chat’... See more

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Rated 5 out of 5 stars
Invited

We took out a new car insurance policy with Geoffrey insurance, the price was competitive and upto now everything has been dealt with professionally. They also have a excellent portal to see your pol... See more

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Rated 3 out of 5 stars

After receiving my renewal quote and doing a few online comparisons I decided to accept the offer. I officially accepted the offer and received an email stating as such and that payment would be ta... See more

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Rated 3 out of 5 stars

This time last year I got a fairly good price for my wife's car insurance through Geoffrey, fast forward 12 month's and they've almost doubled the renewal quote, I expected the price to be around th... See more

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Rated 5 out of 5 stars
Invited

What impressed me the most was how fast they handled everything – from setting up the policy to providing support when I needed advice. The prices are competitive, and the coverage is great compared t... See more

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Rated 5 out of 5 stars
Invited

Hassle free to set up my car insurance good deal sorted in a matter of minutes if it stays this way I'll be insured with you for many years to come.

Company replied

Rated 5 out of 5 stars

I changed cars mid-policy and was quoted almost three times what I had been paying for a more powerful car. I spoke to an adviser called Vicky, who agreed that the premium was excessive. She tri... See more

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Rated 5 out of 5 stars
Invited

I am very pleased with the level of support I have received from the team. Every interaction has been handled with professionalism, efficiency, and care. The staff are knowledgeable, patient, and... See more

Company replied

Rated 3 out of 5 stars
Invited

Sorry for that review. I thought it was from my previous insurance company for this I apologise. I am very happy with Geoffrey Insurance they gave me a much better deal with my motor insurance

Company replied

Rated 5 out of 5 stars
Invited

After multiple calls to various insurance companies these beat the hands down hope ut all goes well

Company replied

Rated 5 out of 5 stars
Invited

Easy process after previous policy kept showing in my manage my account. Quick phone call and all was well. Well done 👏

Company replied

Rated 5 out of 5 stars

I have bought an electric car which unfortunately the underwriters didn't provide cover for. Geoffrey cancelled my cover then reimbursed the money for the cover remaining on my insurance. Thank you.... See more

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Rated 5 out of 5 stars
Invited

Nice and easy and cheaper than swi…tons who wanted to double the quote after I told them that they had a mistake on their proposal

Company replied

Rated 5 out of 5 stars
Invited

Easy process. Good value. Nice to talk to a real person. also to receive paper documents. The person I spoke to was professional and easy to talk to very. patient

Company replied

Rated 5 out of 5 stars
Invited

simple cheap honest....however one does not know how good an insurance policy is until one comes to claim.

Company replied

Rated 5 out of 5 stars
Invited

Your team. Were efficient and polite everything they did was as they said it would be my quote was cheaper than my last and I am very pleased all round

Company replied

Rated 5 out of 5 stars
Invited

I found Geoffrey Insurance very easy to access and take out. As I've only just joined I can't comment further.

Company replied

Rated 5 out of 5 stars
Invited

I spoke to Nadia today in the finance department, she was super helpful and explained everything in detail, even asked if she could help with anything else, fantastic customer service!

Company replied

Rated 5 out of 5 stars
Invited

Im new on this insurance but looks serious and taf company

Company replied

Rated 5 out of 5 stars
Invited

The online offer was very good and easy to obtain my insurance .. Thanks for a great quote

Company replied

Rated 5 out of 5 stars
Invited

The whole process was simple and very easy. Would happily recomend to anyone

Company replied

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Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Documents arrive promptly and…

Documents arrive promptly and efficiently. Premium competitive.

28 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi Tony,
It's great to see you've received your documents. Thank you for your review.
Rachel

Rated 1 out of 5 stars
Invited

I don't know why you cancelled my…

I don't know why you cancelled my insurance and you didn't refunded me back

2 December 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi Ravinder,

Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear your policy cancelled without notice. We will be in touch to look into this further for you.

Kirsty

Rated 5 out of 5 stars
Invited

Very helpful staff

Very helpful staff. Explained everything to me as I had just lost my husband and it was the first time I had to deal with insuring the car.

28 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hello Euron,

Thank you so much for sharing your experience!

We’re truly glad to hear our team could support you during such a difficult time. Navigating car insurance on your own for the first time can feel overwhelming, and we’re pleased our staff were able to explain everything clearly and help make things a little easier for you.

If you ever need anything or have any questions at all, we’re always here to help!

Thanks Laura

Rated 5 out of 5 stars
Invited

Great service

Great service, excellent quotes

22 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi Mick,

Thank you for your great 5 star review! It's fantastic to hear you found the service was great!

Kirsty

Rated 1 out of 5 stars

I bought another car and phone them up…

I bought another car and phone them up to change to my new car and was told by a foreign person that they dont change to another car!! I said all car insurances change to other cars!! She said not us!! So i changed to another car insurance company!! Then rang geoffrey car insurance the next day to be told by a english person that they do change!! Gutted that i was told alie and had to pay £120 deposit to new company and a £60 fee to them!!

1 December 2025
Unprompted review
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi Dale,

I'm sorry to hear we were unable to offer cover to change vehicles with ourselves and that you were unhappy with the cost to cancel. Please email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can look into this further for you.

Kirsty

Rated 5 out of 5 stars
Invited

Great price, great service.

Making insurance so simple. Great site and very easy to navigate. Start to finish in just a few minutes. My type of service! Excellent.

19 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi Kev,
It's great to hear about your experience with your new policy. Welcome to Geoffrey!
Rachel

Rated 1 out of 5 stars

Absolutely awful experience.

Absolutely awful experience.
I was in a crash 3 days ago, completely not my fault, and my insurance company promised a hire car the very next morning. I’ve now spent three days waiting, making 12 phone calls back and forth between them and Enterprise. Enterprise repeatedly said they hadn’t received anything. My insurer kept insisting they had sent the details — but they clearly hadn’t.

The staff have been completely unhelpful, no urgency, no ownership, and no solution.
I will be changing my insurance provider as soon as this claim is dealt with. The service has been shockingly poor.

To top it off, the man who hit me had his insurance sort me a car within 20 minutes of calling them.
Unbelievable.

This company seriously needs to review how it handles customers in situations like this.

26 November 2025
Unprompted review
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi,

Thank you for taking the time to share your experience, and we’re truly sorry for the stress and inconvenience you’ve faced during an already difficult situation. Being left without a hire vehicle after a non-fault accident is incredibly frustrating, and it’s clear we fell short of the service you should have received.

We apologise for the repeated delays, the lack of clear communication, and the amount of effort you were forced to put in just to get updates. This is not the experience we aim to provide, especially at a time when customers need quick support and reassurance.

Please send your policy details to me at social@geoffreyinsurance-bisl.co.uk so that we can look into this further for you.

Vicky

Rated 1 out of 5 stars
Invited

Cancelled my insurance without telling…

Cancelled my insurance without telling me, or for any reason why within 2 weeks of taking out my insurance. No contact no emails. I could have lost my license. Rediculous, and I still do not know as to why.

26 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi,

We’re really sorry to hear about this experience. That’s definitely not what we want for our customers, and we understand how concerning this must be for you. We’ll be in touch shortly to look into what happened and see how we can help.

Leanne

Rated 5 out of 5 stars
Invited

Im new on this insurance but looks…

Im new on this insurance but looks serious and taf company

21 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi,

Thank you for your 5 star review and feedback. We’re glad to hear you’ve joined us and that you feel confident about choosing a reliable company.

Leanne

Rated 1 out of 5 stars

Avoid

Have been insured with them this past year, decided to sell my current car and upgrade. Wanted to stay with them but was told they couldn’t insure me, no explanation given. Been driving 40 plus years no claims, no driving offences etc. Was then informed that it was going to cost me £60 to cancel! I didn’t want to cancel! Avoid

21 November 2025
Unprompted review
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been for you. We’d really like the opportunity to review this and see if there’s anything we can do to help.

Please email your policy details to social@geoffreyinsurance-bisl.co.uk, and a member of our team will get in touch with you directly.

We appreciate you bringing this to our attention and look forward to assisting you.

Leanne

Rated 5 out of 5 stars
Invited

Very happy customer

The whole process was simple and very easy.
Would happily recomend to anyone

14 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hi Paul,

Thank you so much for your fab five-star review and recommendation!

Vicky

Rated 5 out of 5 stars
Invited

Very good service and help full I am…

Very good service and help full I am soo happy I recumed my friend

6 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hey Sheraz,

Thank you so much for your review about our service!

We are happy to welcome you to Geoffrey Insurance.

Vicky

Rated 5 out of 5 stars
Invited

Easy process after previous policy kept…

Easy process after previous policy kept showing in my manage my account. Quick phone call and all was well. Well done 👏

11 November 2025
Geoffrey Insurance logo

Reply from Geoffrey Insurance

He Mr Weir,

Thank you so much for sharing your experience!

We’re delighted to hear that everything was sorted quickly and easily for you. Our team works hard to make things simple, so it’s great to know we hit the mark.

Thanks again for choosing Geoffrey Insurance!

Laura

Rated 1 out of 5 stars

Awful Service and Zero Support — I Cannot Recommend Geoffrey Insurance

My experience with Geoffrey Insurance has been extremely distressing. What should have been a straightforward process has turned into nine months of stress, poor communication and little support, with two of three personal injury claims remaining unsettled

The experience has related in my having to raise two formal complaints. One response didn’t address the issues, and the second is due by 8 December but I have little confidence based on their handling so far.

The only substantive reply I received stated I owed money because, despite writing off my car, they did not cancel my policy. Geoffrey wrote:

> “We’re unable to cancel your policy following a claim without your authorisation… As we received no contact from you requesting for the policy to be cancelled, the monthly instalments were deducted as normal.”
Expecting a customer to cancel a policy on a vehicle the insurer has declared a total loss is unreasonable and shows poor processes.

Our family has had no meaningful support. One child now needs EMDR therapy after nine months of nightmares, flashbacks and severely disrupted sleep. Both children have required private counselling, and only one of three personal injury claims has been settled.

Communication has been inconsistent or absent throughout. I expected care, clarity and professionalism from an insurer. Sadly, that has not been our experience. I would advise others to consider this carefully before choosing Geoffrey Insurance.

22 February 2025
Unprompted review
Geoffrey Insurance logo

Reply from Geoffrey Insurance

Hello Rebecca,

Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced and the impact this has had on you and your family!

We’re sorry for any inconvenience this may have caused and appreciate the opportunity to address it.

Your concerns have been escalated to our Customer Relations Team, who will acknowledge your complaint via email.

Thank you for bringing this to our attention.

Kind regards,
Laura

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