mijn.host Reviews 244

Because of health issues I forgot to cancel. Haven’t used the hosting for months. Still had to pay for a one year renewal. Normally hosting services try to renew with a reminder or let it expire. Mijn.host forces you to renew unless you disable auto renew. I don’t like this practice.

Also, I can’t find any reminder email from them before they tried to renew.

Update 1: I dislike a business model that silently renews things without giving a heads-up. I asked them to remove my account under the GDPR guidelines. They only responded with their terms and conditions when I explained that I didn’t turn off renewal due to illness.

Update 2: They confirmed they don’t send renewal emails. Which I think is unfair to customers.

Update 3: A new customer representative took over and agreed that the lack of reminders wasn’t great. They said they’ll look into that. However, if I understand the law correctly, this should have been fixed years ago. Nevertheless, they refunded me within minutes even though the first email basically said “tough luck.” As promised, I’ve updated my review. I also increased the star rating from 1 to 2 stars.

Update 4: I have now received an email saying they will seriously look into adding reminder emails, as they understand my frustration. This kind of response doesn’t usually happen with larger companies. That’s why I’ve increased my review by another star – now 3 stars. It’s a pretty impressive turnaround: from 1 to 3 stars in just a couple of hours. I’ve also promised that if they do add reminder emails to their system and let me know, I’ll update to 5 stars. After all, the hosting itself is fine and runs well, and if they improve their service based on customer feedback, I believe they are worth 5 stars.

Update 5: the company has just emailed me and they discussed my suggestion to send email reminders before renewal. They agreed that this would improve the customer experience, so have decided to implement this!!! What a win! It will take a while to actually implementat it, which is understandable, but they are working on it and thats all that matters. Thanks for listening to my feedback and for taking your customers seriously. As promised, i have updated my review to 5 stars. Well done and thank you.

Really hope they never try to save money on the support department because so far ive had 6 tickets, whereby some of my questions would totally confuse the hell out of the first 2 lines of support employees due to lack of technical knowledge and know-how of other hosting parties, and every single time the first person that picked up my ticket had the knowledge to not only understand my attempt in trying something, but immediately be able to fix it and give me advice on the next step or even proactively find another issue to fix.

While hosting, sites and DNS arent my kinda specialisation.. I do work in IT with my early years were on IT servicedesks and if I compare this to any of the servicedesks ive worked at or had contact with ... this is grade A+ quality service.

I have been using (mijn.host) now for a few days to start my website.

# Top performance quality (ultra high speed).

# So stable and easy to use.

# No technical issues found. No fails. No slowdowns.

# The help desk is 10/10 for questions and technical support. Easy to reach, quick, and helpful.

Super helpdesk. Great responsive service

Good hosting company. It's easy and quick process to get a new host and domain. Price is good, I have compared with hosting companies

Honestly much better than what I expected! Quite good and the only reason I don't give 5 star is their half an hour of downtime some nights ago. I should say I am trying and using many hosting companies and comparing price and quality mijn.host gets my recommendations.

I had a problem with SSL certificate. mijn.host helped me in no time.