Milanolegacy Reviews 216

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the products. People are particularly disappointed with the quality of the items they received. Furthermore, there is a strong consensus among reviewers that the quality of the products does not meet expectations. Additionally, many customers have voiced concerns regarding their orders and the delivery service. Consumers report issues with the company's return policy, indicating a negative experience. The return process appears to be a significant source of frustration for a large number of reviewers.

Based on these reviews

Rated 2 out of 5 stars

Thought I should order a larger than normal size, but it was still tight. Tag was cut out so there was no information about the manufacturer, materials, cleaning instructions or country of origin. Cu... See more

Rated 2 out of 5 stars

This Bella Vita trench coat by Sofia Amoretti took 3.5 weeks to be delivered to me (didn'trealize the company was based overseas in China). I selected the pink color but was disappointed when it... See more

Rated 2 out of 5 stars

This company really shouldn't exist. They are doing every tiny thing in their tool bag to lower the amount of their cost-of-goods. Making everything in a substantially smaller size (thereby using far... See more

Rated 2 out of 5 stars

The things I purchased I really loved. However I ordered the size 2xl. I usually wear a U.S. XL The 2XL was still to small. I’ve been waiting for a return authorization to exchange for the next size.... See more

Rated 1 out of 5 stars

If i could give zero stars I would. The material of their shirts is like a cheap sports jersey. The sizing is not for a human body shape. And when I asked for a refund, they only offered 25% of my pur... See more

Rated 1 out of 5 stars

Stay away from this company cheap fabric horrible tailoring, and small sizes purchased a 2x large jacket received a small Waited 3 weeks for this crap! It's a scam! Gave it 1 star deserves 0

Rated 1 out of 5 stars

I ordered a sweater Marco Biachi Patch Work Cardigan Sweater. They sent a completely diffrent sweater that was supposed to be XL but fit like a Med-Large. I contacted customer support basically they t... See more

Rated 1 out of 5 stars

Well, Milanolegacy proves reading the reviews before buying from an unknown entity is essential. My experience is the same as the vast majority of its customers. Delivery to too long, the quality of t... See more

Rated 1 out of 5 stars

I ordered a shirt, it took a LONG time for delivery - like 2-3 weeks (bc it shipped from Hong Kong). They charged your card immediately though. 2.5-3 weeks later I receive the shirt - Wrong colour, w... See more

Rated 1 out of 5 stars

I ordered a jacket for my husband. The quality of the fabric is terrible. Sizing is smaller than indicated. The tags are cut out of the jacket. This site is a scam. Do NOT purchase anything from this... See more

Rated 1 out of 5 stars

Horrible. Stay away. Delays with accompanying nonsensical excuses, followed by eventual delivery of inferior product (gossamer thin Chinese crap - the white shirt was nearly transparent, and might h... See more

Rated 1 out of 5 stars

This company is a complete scam, I spent$250 and ordered 5 items on June 9th after a few weeks it said my order shipped but the tracking info was not available. I tried getting ahold of someone but it... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!! The delivery was late, first of all. I knew the jacket was not real leather, (pleather), but the picture fooled me into thinking it was a good quality pleather. The ja... See more

Rated 1 out of 5 stars

Absolutely Stay Away!!! I ignorantly ordered $200 worth of apparel for my husband. The items were poor quality and extremely small. When I contacted them to return them I received 2 emails saying I co... See more

Rated 1 out of 5 stars

It took weeks for the item to arrive. Despite claiming to be Italian, it’s actually a Chinese company based in China. The representative was responsive, but the item we received had its tag cut off. T... See more

Rated 1 out of 5 stars

Yeah I discovered this the hard way. Bought a sweater, doesn’t fit, no fabric content label whatsoever, no brand label. And now they want me to keep it and reorder another one at half price. WTF! Thi... See more

Rated 1 out of 5 stars

LOL. i couldn't help laughing at the scam this company is perpetrating, even if it cost me $55. i saw what looked like a nice wool sweater online and bought it. turns out it was just a similar design... See more

Rated 1 out of 5 stars

Dan (below) I couldn't agree with you more. Not only are these clothes cheaply made and marketed as high end, their return policy is about as lame as it gets. Their excuse for not allowing returns d... See more

Rated 1 out of 5 stars

They show beautiful clothes on the website. You actually receive a terrible reproduction with cut-off labels and material so lousy and fake that a half-hour steam job won't fix the creases. My coat... See more

Rated 1 out of 5 stars

0 rating if it was a choice. Do not order from this company. I spent $250 for several pair of large men’s shorts, they sent me an extremely small size that was unmarked no tags and a poor quality... See more

Rated 1 out of 5 stars

The company is terrible and is a complete scam. The items listed on their site are not the items that you will be sent. Straight garbage. When I asked for a refund they offered me credit to keep buyin... See more

Rated 1 out of 5 stars

I ordered a coat that was supposed to be a mens large, but was, at best, a children's large. I tried to exchange it or get my money back, but was told it would cost me more to return it and that I sho... See more

Rated 1 out of 5 stars

Ordered 2 linen shirts. Took forever to arrive. No idea as to original maker or composition as all tags had been removed. Doubt they were quality linen. Worst was the fit. The shoulders of both shir... See more

Rated 1 out of 5 stars

No response from their customer service department! Site says they allow returns, but they won't respond to any emails. Very disappointed.

Rated 1 out of 5 stars

I bought a denim shirt from milanolegacy on July 27th and didn’t receive the shirt until the second week of September. I tried to cancel the order and the company refused. I assumed it was an Italian... See more

Rated 1 out of 5 stars

The only reason I added one star was because it wouldn’t allow me to give it ZERO stars. The fabric is nothing like the photo, the material is almost like fleece. I’m going to wear this as a robe and... See more

Rated 1 out of 5 stars

I am very disappointed by the experience I had with this company. The quality and size do not match with the discriptions on web. Refund is almost impossible. Customers are responsible to send the goo... See more

Rated 1 out of 5 stars

Received the wrong color shirt and the wrong shirt altogether. This mistake was not acknowledged in the email they sent me. If the color I ordered was not available, a substitute should have been of... See more

Rated 1 out of 5 stars

I believe that Milano Legacy advertises top of the line watches and once you receive merchandise is different items not what you ordered 🥴it seems like a SCAM company. Contacted CS and issue had not... See more

Rated 1 out of 5 stars

I bought a jacket this month from Milanolegacy. (Order ML43184) It arrived and the fabric feels like paper, sewn terribly and the label was cut out! What crap this site is selling! I paid $ 76 for t... See more

Rated 1 out of 5 stars

This company is very sketchy. So sketchy that after my wife made the mistake of buying clothes from there and requesting a return. Instead they shipped another piece of junk to our house addressed to... See more

Rated 1 out of 5 stars

***Total Scam*** The shirts that were supposed to be linen were cheap polyester, and the XL polo shirts would not fit a 12 year-old. All labels were cut out too. Don't even bother with their custom... See more

Rated 1 out of 5 stars

Products look similar to what you ordered but colors and quality are so poor. As others say, no tags, their own home made packaging. Customer service only responded when I disputed the charge with my... See more

Rated 1 out of 5 stars

It is a scam company...The merchandise is not what is shown in their on-line pics. Inferior quality. The cardigan sweaters had buttons but no holes to button it...it was just for show on the outside.... See more

Rated 1 out of 5 stars

This company is a rip off. Awful. Less than one star! I thought I was buying Italian designed shirts of quality. The fabric is flimsy at best and the sizing is 2 sizes too small. Seriously, I almost... See more

Rated 1 out of 5 stars

The sizing was deceptive & the sweater did not fit. They said I could return it but the cost to return it is almost as much as it cost. It also took over 3 weeks to receive it in the mail. So don’... See more

Rated 1 out of 5 stars

The shirt I purchased for my husband is so thin, even through 2 layers it's still transparent. Very poor quality! It took 3 weeks to arrive, which was the day after the event for which I ordered it.... See more

Rated 1 out of 5 stars

I regret why I order to this clothing, zero quality, cheap clothing sold for expensive from China, never buy this again its worst than a rugs

Rated 1 out of 5 stars

Wished i had read the reviews before I ordered. This company is not ethical. They sent me the wrong size pans. Their solution was for me to keep them and order another pair at 50% off!!!! I don't call... See more

Rated 1 out of 5 stars

Beige jacket and pants - very small, turtleneck impossible small. Fabric is NOT what was pictured; impssible to return; Horrible merchandise

Rated 1 out of 5 stars

This is a froud company, i have received my order damaged and the worst chinees kind quality, there is no way for me to return damaged items becouse the process it shows online for returns there is no... See more

Rated 1 out of 5 stars

This place is a joke it took me 2-1/2 months to get my clothes and all were to small I ordered xl and the extra large from China must be smaller cuz they don’t fit I have been trying to ship them ba... See more

Rated 2 out of 5 stars

Clothes run small. I would need to return the item to China to (possibly) receive a refund. The item shipped from New Jersey. I recommend avoiding this site until they come up with a reasonable retu... See more

Rated 1 out of 5 stars

DO NOT PURCHASE. Everything is from china and NOTHING like the pictures. The “wool” coat is made of child arts & craft felt. The raincoat is a dollar tree poncho. And the trenchcoat arm length barely... See more

Rated 1 out of 5 stars

The website makes it sound like things are made in Portugal following high Italian standards. I should’ve known better and looked into it further. I ordered my normal size and when I took it out of th... See more

Rated 1 out of 5 stars

What a scam! They advertise real fancy stuff but when you actually receive the item it's nowhere close to the picture you saw in their website! I ordered a pair of hiker shorts and when I received it... See more

Rated 1 out of 5 stars

I’ve haven’t received my package yet, I ordered a coat. I had to buy one at store instead it was taking so long as it’s going on a month now. I contacted them to get a refund. They offered me a 25% re... See more

Rated 1 out of 5 stars

Be warned, this company is a scam. I experienced extremely long ship times, poor product quality, poor fit, and bad customer service. You will not be able to return/exchange any item without paying 50... See more

Rated 3 out of 5 stars

The coat itself is beautiful and fits nicely, but the packaging came a bit crumpled. For the price I expected a little more presentation.

Rated 1 out of 5 stars

I wish l had an option for zero stars. If you see any positive reviews they are fraudulent. It looks like the company is in California but it's in China. All photos are images that do belong to this f... See more

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Company details

Written by the company

Where Italian finesse intertwines with modern allure - Milanolegacy - Immerse yourself in a realm of sophisticated design, marrying tradition and innovation. Embrace the essence of Italian elegance, where heritage meets contemporary chic.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

216 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY. I ordered thinking these were clothes from Italy. It’s cheep tiny garbage from China. When I realized my mistake I asked them to cancel it. They sent the clothes anyway by “mistake.” They assured me they’d refund me BUT DID NOT. IN TWO SEPARATE EMAILS SAID I’d been refunded. DONATE THE CLOTHES. AFFIRM (also an unethical trash company) FOUND IN THEIR FAVOR. F*** MILANO LEGACY AND AFFIRM.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company! They do not have an easy way to return anything. You have to contact them directly and you're waiting for their email return before the 30-day window is closed. It's clearly a scam.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

If i could give zero stars I would

If i could give zero stars I would. The material of their shirts is like a cheap sports jersey. The sizing is not for a human body shape. And when I asked for a refund, they only offered 25% of my purchase price or a gift card for future purchase.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

The company is terrible and is a…

The company is terrible and is a complete scam. The items listed on their site are not the items that you will be sent. Straight garbage. When I asked for a refund they offered me credit to keep buying their bullshit. DO NOT BUY FROM THEM EVER

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company cheap…

Stay away from this company cheap fabric horrible tailoring, and small sizes purchased a 2x large jacket received a small
Waited 3 weeks for this crap! It's a scam! Gave it 1 star deserves 0

21 November 2025
Unprompted review
Rated 1 out of 5 stars

DONT BUY YOU CANT RETURN UNOPENED ITEMS FOR FULL REFUND!haven’t received my package yet

I’ve haven’t received my package yet, I ordered a coat. I had to buy one at store instead it was taking so long as it’s going on a month now. I contacted them to get a refund. They offered me a 25% refund or a gift card to there merchandise for 75$. I want my money back. I am going to do what ever I can to let customers know this is not a reputable business should have done my research! Don’t purchase nothing from them

27 November 2025
Unprompted review
Rated 1 out of 5 stars

This place is a joke it took me 2-1/2…

This place is a joke it took me 2-1/2 months to get my clothes and all were to small I ordered xl and the extra large from China must be smaller cuz they don’t fit I have been trying to ship them back out of the $600 I spent they want me to keep these clot that I can’t do nothing with and the will give me a 200 dollar gift card to use with them this is unacceptable I am contacting bbb and starting legal proceedings somebody needs to and if you all want to get on with me legal proceedings email me nutter.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Communication

Excellent communication. Customer service at Milanolegacy took the initiative to let me know that a medium-size pair of pants would probably be my best choice because some of their smalls are slim fitting.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

This is a froud company

This is a froud company, i have received my order damaged and the worst chinees kind quality, there is no way for me to return damaged items becouse the process it shows online for returns there is no one answer or reply on the emails, and my email address was blocked by customer service after my 3rd attampt to reach out about return, i believe they want to waste 30 days time period for return policy, this way they can say that retun period is pass now the compony can not do retun.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a sweater Marco Biachi Patch…

I ordered a sweater Marco Biachi Patch Work Cardigan Sweater. They sent a completely diffrent sweater that was supposed to be XL but fit like a Med-Large. I contacted customer support basically they told me I would have to pay to send sweater back to China, or keep it, and they will goive me 30% off my next order. (LOL). It's a scam, cheap material, they send you whatever they can find on their warehouse floor let over then see if you want to try them again? AKA as the Lucy Football trick with Charlie Brown. "I choose not to be a Block Head!" You should too, but feel free to pay top dollar for a garbage scheme. Lesson learned again, ALWAYS CHECK ONLINE REVIEWS OF THESE YOUUBE AD SITES.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

This was my first experience with Milanolegacy. I LOVE my handsome jacket. So different and so handsome! I get many compliments on my jacket. I am grateful for the expert customer care, and look forward to many more purchases.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM MILANOLEGACY

I ordered a jacket for my husband. The quality of the fabric is terrible. Sizing is smaller than indicated. The tags are cut out of the jacket. This site is a scam. Do NOT purchase anything from this company. They want you to return the item before they will tell you if you will receive a refund. The return address is in China.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Yeah I discovered this the hard way

Yeah I discovered this the hard way. Bought a sweater, doesn’t fit, no fabric content label whatsoever, no brand label. And now they want me to keep it and reorder another one at half price.
WTF! This stuff is crap made in China and they are charging a lot for garbage!

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Be warned

Be warned, this company is a scam. I experienced extremely long ship times, poor product quality, poor fit, and bad customer service. You will not be able to return/exchange any item without paying 50-70 dollars in shipping or by giving them more money. I have already begun the chargeback process through my credit card.

14 November 2025
Unprompted review

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