Vera's Undies Reviews 307

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product quality, highlighting its comfort and effective protection. Consumers also appreciate the accurate sizing and the availability of various colors. Many people mention that the product has significantly improved their confidence and overall quality of life, allowing them to engage in daily activities without worry. People consistently praise the company's customer service, noting the prompt and helpful responses. Reviewers highlight the company's willingness to resolve issues, such as sending replacement sizes at no extra cost and allowing customers to keep or donate the original order. The business's commitment to customer satisfaction and its quick response times are frequently mentioned as positive aspects of the overall experience.

Based on these reviews

Rated 5 out of 5 stars

These underwear do exactly what they say. They prevent leaks, no odor, comfortable, and are just like regular underwear. No more pads, bulky disposable underwear that do not protect from smells. I fee... See more

Rated 5 out of 5 stars

These underpants are not incontinence pants they are total confidence boosters! The first 2 pairs I wore I still had anxiety about not knowing where the nearest bathroom was, still planning on that ho... See more

Company replied

Rated 5 out of 5 stars

I ordered some underwear and when they arrived they were too small according to the chart. I contacted Vera and with a quick response they send me the proper size I needed. Great customer service and... See more

Rated 5 out of 5 stars

I’ve loved the previous pairs I’ve bought but these are even more comfortable and make me feel safe when out and about, picking up grandchildren for cuddles, running after the wayward child, and of co... See more

Company replied

Rated 4 out of 5 stars

First few I ordered was a game changer , next lot seemed a bit stiffer as it was supposed to be a longer lasting version, have that in mind and it's fine , So otherwise I would have given 5 stars Ba... See more

Rated 4 out of 5 stars

When I bought the first order from Vera's Underwear I was quite pleased with it but surprised that they weren't more cottony. I didn't swallow the idea that Vera was hand stitching in her workshop an... See more

Rated 5 out of 5 stars

Ms. Margaret and the other team members that have been working with me during this entire journey are been exceptionally good at the customer service abilities. Congratulations for a job well! Ms... See more

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Rated 5 out of 5 stars

Lovely underwear, fits snugly & does what it says it will do. Feel safe on long journeys, traffic jams & delays. Stops you worrying unnecessarily. Very good product.

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Rated 5 out of 5 stars

Can’t believe how the underwear has really improved my life, no more leaks and so comfortable to wear . I’m so glad I ordered from Vera as her delivery service is 1st class. I only wish I had found... See more

Rated 4 out of 5 stars

Regular updates of the order, shipping etc. The undies are well made and feel good against skin. I would have preferred a slightly deeper line so they sat on the waistline but they protect and give c... See more

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Rated 5 out of 5 stars

Having commented that I thought the underwear was good but that I had not had a reply to my email that I had been sent the wrong size I received an email straight back asking further questions. Once... See more

Rated 5 out of 5 stars

🌸 Comfort Mum truly deserves I wanted something special for Mum—something that felt soft, kind, and secure. Vera’s Undies have been just that. They offer gentle support, no digging or shifting, just... See more

Company replied

Rated 5 out of 5 stars

Hello Vera, my 3rd undies order arrived today. * I am very happy with my orders and my washing bag. * The undies fabric is so soft, well made, comfortable and fit really well. * I no longer h... See more

Rated 4 out of 5 stars

The products I ordered arrived as promised. The panties were comfortable to wear, they fit well (out of 10 stars). I had a major bladder surgery 32 years ago and have had leakage issues, generally wh... See more

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Rated 5 out of 5 stars

Based on reviews, I decided to purchase a set of Vera's Undies.I was very pleased when they arrived. The fabric and workmanship were of excellent quality. Unfortunately, the undies were a bit too ti... See more

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Rated 5 out of 5 stars

The quality of the undergarments is amazing. They are the Cadillac of protection for old ladies. Last Sunday would have been a disaster but, thanks to Vera’s, no drips,no runs, no drizzles! Afte... See more

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Rated 5 out of 5 stars

They fit well gave me back my confidence to be go out and not have the constant worry about leaks or smells so sorry Vera is closing I've stock up

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Rated 5 out of 5 stars

I had ordered the undies in the size I thought thy were correct for me. Unfortunately they were a little too snug, when I let Vera know, they were very helpful and told me they will send me a new or... See more

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Rated 5 out of 5 stars

Was hesitant at first but so so happy when they arrived. They are everything they said they were and more. Highly recommend. The service was great the team went above and beyond. Nothing was a problem... See more

Rated 5 out of 5 stars

What amazing pants- have tried so many different brands but these are fantastic Please keep going we ladies who suffer incontinence cannot do without your products You have saved my life

Company replied

Rated 5 out of 5 stars

Amazing customer service! When items I ordered turned out to be too small, they replaced immediately with required larger size. Did not even require me to return the original items but suggested I pas... See more

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Rated 4 out of 5 stars

I actually didn’t get to try them until after the 14 days was up as they arrived while I was on leave. The size was a bit small, I have still worn them the have worked great on small leakage but to d... See more

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Rated 4 out of 5 stars

took longer than I expected, but fit is great! But in the Texas heat, I seem to prespire more and both the inside and the outside of the liner gets moist! At that time I wasn't experiencing any act... See more

Rated 5 out of 5 stars

I ordered a pack of Vera’s pants about 4 weeks ago, which arrived quickly. When i tried on a pair, i was surprised that they were a size too small. I offered to return for a size bigger. The custom... See more

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Rated 5 out of 5 stars

A+ I received the best service from Vera’s company, both for quality of product and customer service. They were great when I ordered an incorrect size, they sent out the replacement size I needed w... See more

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Rated 5 out of 5 stars

This underwear is very comfortable and the fit is correct for size. The material is lovely and does not irritate the skin. I also love that there is a nice choice of colours.

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Rated 5 out of 5 stars

I initially ordered the wrong size. Vera’s was amazing in sending me the right size with no issues. They told me to keep the first order at no cost. As those did not fit I donated them to charity.

Rated 5 out of 5 stars

I bought underwear based on the previous sale with another company which turned out to be not the correct size. Margaret the associate were so kind,understanding and helpful at replacing it for free.... See more

Company replied

Rated 5 out of 5 stars

Lovely customer service lady. I ordered the wrong size and had to email them, they were so understanding and kind about the whole situation, I will recommend this company and definitely buy from here... See more

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Rated 5 out of 5 stars

This is a great company; customer service is exceptional. I had a problem and customer service was right on it and fit it on the spot. I would definitely shop here again.

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Rated 5 out of 5 stars

I ordered two sizes as not sure what size I needed. I contacted the company to ask if I could swop the size that didn’t fit. The response was immediate and free replacements were offered straight aw... See more

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Rated 5 out of 5 stars

I have never received such prompt responses and kindness from a seller, as I have from the team at Vera's Undies. These days it's a 'dog eat dog' world. Most sellers dont care, so long as they... See more

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Rated 5 out of 5 stars

Easy to order. Delivered fairly quickly. The underwear is very good. I am pleased with them. Bit disappointed that you sent the wrong size. They are far too big. I did ask if I could exchange them for... See more

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Rated 5 out of 5 stars

My adventure with Vera’s Undies has been amazing. First I judged the correct size so they fit perfectly. Hardest hurdle was not using pads after 20 plus years. I don’t expect to have any problems adju... See more

Company replied

Rated 5 out of 5 stars

These really are a game changer for me, I didn’t really believe they could work but needed a solution. My issue is due to injury but as I have aged it has become more of an issue. Thicker pads didn’t... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with these pants. They are thick so they can absorb minor leaks and are waterproof. I found them very comfortable to wear.

Rated 5 out of 5 stars

it is my everyday go to underwear and i am grateful that there is such a thing. i rarely have issues but as you get older the control is not as good and it is nice to know that they really say what t... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery and a very good product. Comfortable well fitting and feel confident wearing them.

Rated 5 out of 5 stars

I have never worked with a company that really cares about their customers. Due to some medical issues, I have really had a hard time in getting just the right size. These people have been wonderful... See more

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Rated 5 out of 5 stars

Delighted to finally find these pants that fit me perfectly with no chaffing. They do the job!

Rated 5 out of 5 stars

As a new customer I was blown away by Vera's prompt and helpful customer service 5 stars to Margaret!

Rated 5 out of 5 stars

I really do like the underwear because I now don’t have to use the uncomfortable pads.

Company replied

Rated 3 out of 5 stars

Hi, the service so far has been great. I ordered the wrong size and they sent me a bigger size. BUT the fit is terrible and soo uncomfortable -Too small in the front, loose around the legs.

Rated 5 out of 5 stars

I love how I am protected from leaks and how the fit. No more diaper feel. Colors are great.

Rated 4 out of 5 stars

The undies are comfortable and if you go for the thicker ones, cover all eventualities!

Rated 4 out of 5 stars

Second lot I ordered didn’t pull up as high as the first but overall worked well

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Company details

  1. Underwear Store
  2. Women's Clothing Store

Written by the company

At Vera, we create leakproof underwear that helps women feel confident and secure every day. Designed for incontinence, postpartum, or bladder sensitivity, our ultra-soft, breathable undies offer discreet protection without bulky pads. Made to last and reduce waste, Vera supports women with a sustainable, comfortable, and dignified solution for everyday life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

307 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars

Undies

I like the underwear but sometimes still have leakage go through them. Wish they had a heavier option for this.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I am giving a 5 rating because of…

I am giving a 5 rating because of customer service. I ordered two sizes and both were too small. I did wear the larger size for half a day at home. The panty was fine for leaks but for women like me who have gushes I wouldn't wear them away from home. I look forward to receiving a larger size and wearing them at home.

3 December 2025
Unprompted review
Rated 4 out of 5 stars

Brilliant pants!

Brilliant pants for my urge incontinence, I no longer have to wear pads so no irritation. I think you may need to go up one size. They would have got a five star but I do find a bit of odour is released.
I just change them twice a day and it’s fine.
Would definitely recommend them.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great pants

Great pants - sleek design not bulky but keeps me confident that I stay dry when those minor leakages occur.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality and Professionalism

I ordered medium underwear but they seemed to run a bit small. I contacted the company to find out where I could go from here. They responded so quickly it actually surprised me and they made everything right in an extremely timely manner. Margaret, the person who was helping me, was incredibly kind and very polite. This is a really impressive company providing a quality product.

6 December 2025
Unprompted review
Rated 4 out of 5 stars

These Knick's are a game changer

First few I ordered was a game changer , next lot seemed a bit stiffer as it was supposed to be a longer lasting version, have that in mind and it's fine , So otherwise I would have given 5 stars
Babs x

19 November 2025
Unprompted review
Rated 4 out of 5 stars

Variable views and experience.

When I bought the first order from Vera's Underwear I was quite pleased with it but surprised that they weren't more cottony. I didn't swallow the idea that Vera was hand stitching in her workshop and imagined that China was a more probable source of workers. I did however like the underwear.
My second order was for 5 in a single colour in Large, the same size as my first. I was mistakenly sent size small. I asked about returning these in exchange for the Large size. I was told that for paying half of the price again I would get a quicker response as it would cost a lot to return them as it was so far away. I did this and received the Large size items but they are fractionally smaller. I am also left with 5 pairs of small underwear that are of no use to me. So, I have mixed feelings about Vera, whatever or whoever she is, probably fictitious.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered some underwear and when they arrived they were too small according to the chart. I contacted Vera and with a quick response they send me the proper size I needed. Great customer service and I appreciate that they kept me in the loop as to when my order was being processed and delivered.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic underwear.

Can’t believe how the underwear has really improved my life, no more leaks and so comfortable to wear .
I’m so glad I ordered from Vera as her delivery service is 1st class.
I only wish I had found her earlier, Thank you and all the best for the future.
Have a great Christmas.xx

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Love your Undies.

Hello Vera, my 3rd undies order arrived today.
* I am very happy with my orders and my washing bag.
* The undies fabric is so soft, well made, comfortable and fit really well.
* I no longer have to take extra undies and clothes with me when I go out just in case. My day undies have given more confidence that I will be OK and I don't have to look for the toilets in case I need one quickly.
* My sleep is better and longer now as I don't have to worry about soiling the bed or not getting to the toilet fast enough.
* Undies are easy to wash and dry quickly.
* Love all the colours.
* Customer support is great and I appreciated being kept informed about the progress of my orders.
Thank you.

29 November 2025
Unprompted review

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