Société Générale & Vous Reviews 3,032

Everything. You cannot get proper service, they are all thieves in this bank and by far the worst bank i have ever had to deal with.

Big thanks to Mr. Killian Thiroux for all his professional help!

If I could give this bank zero stars I would , this bank has been absolutely disgusting in every way, their charges are criminal , when you want to wire the charges WOW . The managers should all be sacked and the bank should not be aloud to carry on being a bank . It’s legal fraud . They are rude when you finally talk to them , always putting you on hold then phone cuts off . Read other reviews all the reviews are not wrong , 95% of people cannot be wrong . Steer well clear of this so called rip off bank .

I have tried today to trade with them, according to their rules, three times, three trades, where I had the right to trade an amount of shares at a defined price, for a defined amount of time.
( there is a broker that connect you with SG market creator, where you can ask for pricing , for a defined amount of shares, they give you pricing, and for three seconds, you have the right to take the trade )
When I push the buttom, magically, my orders are rejected. !
But finally,when they offer me trades outside of real market at that time, suddenly, it goes through.
When complaining, " big orders, thats the system etc
"
Clearly, they fill your orders when they clearly are making a profit, buying from the market below the pricing they fill you, and selling to the market to a higher price that they have filled you.

Beware , do not trade with them,
They are not honorable !

Since taking over from SMC in Valbonne the service has been awful. I have been asked to prove who
I am after 14 years at the bank! My card was blocked and I was unable to access my cash or see anyone without an appointment for weeks. I was told to borrow money as they could only give me money via an ATM.
Terrible

impoSsible d avoir resolue un probleme de mise a jour alors que les fameux documents sont etait transmie par leur personnel c est a devenir fada??????????????

I'm still with this bank but they are appallingly bad. My original french bank account was with a bank that got taken over by SG. They were also terrible. Banking in general in France seems to be medieval compared to the UK for instance, where I'm from originally.
A small example: I'm trying to transfer some money to my revolut account as it's far easier to do stuff like withdraw money, transfer money to friends/relatives etc. than to jump through the many hoops I would have to with SG. Guess what, that service is currently unavailable on the SG app.
Happens all the time.
Terrible,terrible bank.

Viviana Gerbaudo is the best, goes beyond what she needs to do to help people especially foreign people like me.

Many thanks to Madame Magali Sail for always guiding us in a better tomorrow.
As a foreigner here in france we are seeking a people who we can trust and we finally meet the person who can guide us. She is one of the best and kind person we met at Societe Géneral Turenne bank.

The biggest and most mediocre bank in France. Not for the average citizen. Too many abusive account blockages, exorbitant charges (16€ to send a letter to me, and they send a lot of unnecessary and meaningless letters), and the worst contempt shown to you by staff (you’re only dealt with by automated voices and bots).

Communication was non existent
Fees were exorbitant
The worst service ever
I highly do not recommend this service to anyone

I've been trying to resolve a login issue for weeks - call the french phone number listed on the website - go through the usual automated hell of useless idiot bots, followed by the annoying hold music/message that repeats every 3 seconds for several minutes, and then the line goes completely quiet for several minutes. No one ever answers but the line stays open costing me international calling rate. This has happened multiple times. There appears to be no way to ever get any support. They do not answer email requests for help either.

When I encounter difficulties accessing my account and must contact the support team, only to be informed that resolving the issue requires a physical visit to the agency for a security check, it prompts me to explore alternative online banking services like Revolut, which offer faster issue resolution processes.

Scam alert!! They make you believe that their insurance is compulsory and when you want to cancel they just don't cancel it!

My 77 year old mother has been trying to close her account for over 5 years as she no longer lives in France. The account has a significant amount of money in it and instead of closing it and transferring her balance, this company simply applies charges and ignore her requests. Lazy, incompetent service. Absolutely avoid.

A month ago, my girlfriend moved to Paris, as a foreigner, because of her studies. She wished to get a French bank account so she could pay her rent and bills with ease. After a wait, she received information that they failed to send her the credit card information. What happened is that they sent it to the wrong email. Not only did they leak her information, but they also charged her 30 euros for re-issuing the card without asking her or her knowledge. They charged her for their failure and incompetence! Should I mention that after waiting for a month, they could not even schedule an appointment and try to correct their mistakes. She's been on "hold" for 30 days. Instead, they use a foreign student for their revenue. That is their business.

Come on France! I expect better from an EU country!

Enough complaining here.
Make yourself right and write your problem to my profile photo or you will wait for it forever

Customer service is appalling. this summer when all the qualified staff go on holidayat the same time in August, I had a young assistant who didn't know half of what he was doing. Now In October I am still awaiting a face to face meeting with my p[ersonal banker who just keeps cancelling! Do not open an account with this bank it will make you ill.

Societal bank money transfer money account bad