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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express dissatisfaction with cancellation processes, subscription management, and payment practices. Many consumers report unauthorized charges, leading to frustration. The difficulty in contacting customer support and the slow response times exacerbate these issues. Consumers also report problems with the company's communication channels, noting that their emails and chat messages often go unanswered. The lack of a clear and effective cancellation process, combined with unexpected charges, has led many to view the company negatively. The consensus among reviewers is that the business demonstrates questionable behavior, making them wary of recommending it to others.

Based on these reviews

Rated 1 out of 5 stars

Do not touch this business. I tried the service back at the beginning of 2024. It quickly became apparent that their claims were false. The growth is not real and any insight into your account is fabr... See more

Rated 1 out of 5 stars

Feels Like They Hope You Don’t Notice the Charges We cancelled long ago, but they quietly charged $99 anyway. Support ignored the evidence we sent them and did nothing. The only way to stop it was... See more

Rated 1 out of 5 stars

Waste of money and completely unethical account management practices. Would not cancel my account. Kept billing me. no response from support. They should be criminally investigated.

Rated 1 out of 5 stars

I cancelled my subscription in 2024 as the followers were all bots. in Oct 2025 they started charging against my card for subscription charges which means they are holding my card details illegally. I... See more

Rated 1 out of 5 stars

This Site is a Total Scam. We signed up in January of 2024. Immediately, it became clear that any new followers we were getting were just useless bots that were located nowhere near our busine... See more

Rated 1 out of 5 stars

SCAM! Signed up Oct. 2024 and quickly recognized the poor response and communication. Took a month to finally have someone confirm the immediate cancellation. Now, 1 year later, Sept 2025, my account... See more

Company replied

Rated 1 out of 5 stars

I cancelled my UpGrow subscription back in March 2024, and everything seemed fine. But now, starting in September, they’ve begun charging me again — without any notice, consent, or confirmatio... See more

Rated 1 out of 5 stars

Another review! Because they NEVER respond! It's already taking me a week to get them to message me back. It's just impossible to get any communication!! They silently renewed my subscription a... See more

Company replied

Rated 1 out of 5 stars

I cancelled my account over a year ago, and they are still charging me hundreds of dollars. Their customer service is atrocious and refuses to resolve this issue. I had to get my credit card company t... See more

Rated 1 out of 5 stars

Another week goes by. More excuses from Upgrow. Still no refund that I have been chasing since March. More excuses about escalating the claim, more excuses about their payment processor causing the de... See more

Rated 1 out of 5 stars

Illegal use of my credit card. I tried their services 2 years ago. It was a scam. So I canceled services. 2 years later they’ve started up charging me they ignore my emails so I have to perform charge... See more

Rated 1 out of 5 stars

I cancelled my subscription back in December 2023 and made sure everything was stopped. Now, out of nowhere in September 2025, they suddenly charged $349 to my credit card without any warning or expla... See more

Company replied

Rated 1 out of 5 stars

This company is not trustworthy. I started a trial subscription with them in 2024 and canceled it after a few months. Recently, I found out they charged me a total of 398 USD (99 USD + 199 USD for S... See more

Rated 1 out of 5 stars

First of all, the profiles are fake accounts. I kept seeing the same profile pictures just with different names. Next, I cancelled my subscription after two months, June last year. Just recently, Sept... See more

Rated 1 out of 5 stars

Update : they never actually fully cancel your subscription even if they say they do. Youll notice youll never get a cancelation receipt. Do yourself a favor and cancel ur card. Sometimes th... See more

Company replied

Rated 1 out of 5 stars

I started receiving emails from Upgrow trying to charge my card $299/month for a service I never signed up for or authorized. They have already charged my card $99 without consent. I’ve reported... See more

Company replied

Rated 1 out of 5 stars

Like many others on here I was fraudulently charged on September 11th after canceling this service for over a year now. This is clearly a common practice and I am actually looking into filing a... See more

Company replied

Rated 1 out of 5 stars

I signed up for UpGrow, paying $99 for a trial month. Without my consent, they charged $299 afterward. I requested cancellation and a refund multiple times via email and chat, but received no respons... See more

Rated 1 out of 5 stars

I have been fraudulently charged and received no response from them after repeated attempts to cancel. I used their service almost a year ago, cancelled after the poor trial period, and now seve... See more

Rated 1 out of 5 stars

ILLEGAL UNAUTHORIZED CHARGES!!!! NEVER GIVE UPGROW YOUR CREDIT CARD! I - like others here - had a one month trial in July of 2024 and canceled it. In Sept. of 2025 they started charging my credit car... See more

Rated 1 out of 5 stars

I never signed up or paid for this service. I had one fraudulent charge in 2024 that was refunded, and since then I’ve been billed again in September, October, and November without my authorization.

Rated 1 out of 5 stars

Upgrow has illegally taken another month's subscription even though I have been asking them to cancel my account since March. Luckily my card issuer put a stop to it. Every reply on Trust Pilot is cut... See more

Rated 1 out of 5 stars

Writing another review to warn potential customers. DO NOT SHARE YOUR CARD DETAILS WITH THIS COMPANY. They've charged my card randomly for services I've never subscribed to. They've done this thrice n... See more

Rated 1 out of 5 stars

I paid $199 October 2024 to get organic growth to my Instagram and it turned out ALL FAKE ROBOTS so i cancelled ....AFTER a year they charged my car $199 and $ 299 without my permission...SCAMMERS D... See more

Company replied

Rated 1 out of 5 stars

THIS IS BIGGGG SCAMMMM!!!!!! Upgrow performed two unauthorized charges of $69 each for September 2025 and October 2025 even after canceling my subscription LAST YEAR!!!!. I have not used your servi... See more

Company replied

Rated 1 out of 5 stars

Awful company, avoid. Signed up over a year ago and realised it was a scam, cancelled and thought nothing of it until last month when they started taking money from my account. Disputed with card comp... See more

Rated 1 out of 5 stars

SCAM! I tested the platform in 2023 and discovered soon it was a scam. I wrote on this site and was contacted to delete it in return for a refund. They refunded so deleted my review. Today I discov... See more

Rated 1 out of 5 stars

I am victim to another cancelled subscription that they said they cancelled but did not and im still being charged with no response from customer service and no refund on the way. Stay away from these... See more

Rated 1 out of 5 stars

I used upgrow for 2 months and it gave me the followers it said it would be they were clearly all bots. I ended my subscription in May of 2024 and In September and October of 2025 I was charged $69 ag... See more

Rated 1 out of 5 stars

The biggest scam on the internet. They take money, do not provide any service and also do not let you cancel their subscription. Hundreds of emails and calls and no response. They have charged me 199$... See more

Rated 1 out of 5 stars

I’m posting this review to warn others about my experience. After completing what was clearly labeled as a trial invoice, the company continued to bill my payment method without any authori... See more

Rated 1 out of 5 stars

Scammer!!!!! It’s been over a year that I reported this company and they ARE STILL RANDOMLY CHARGING ME!!! I just had a charge for $199 on my credit card today I am reporting them to the police

Rated 1 out of 5 stars

Fraudulent Charges!! I cancelled this account during a trial period in 2024 and they charged my card again this year!!! This is a scam!!!!

Rated 1 out of 5 stars

Absolute scam! I used them briefly over a year ago and had terrible results - fake followers. I then canceled my subscription after a couple of months. Fast forward more than a year and they beg... See more

Rated 1 out of 5 stars

I cancelled our subscription in 2024 and all of a sudden was billed twice a year later. A massive scam. I tried contacting them through there chat bot and there is no reply plus you cant cancel the su... See more

Rated 1 out of 5 stars

I want to cancel my subscription. I don’t want these services anymore. The support response time is very slow, and it’s difficult to get help when needed. Please process my cancellation immediately.

Rated 1 out of 5 stars

Complete scam. They charged my card. You have to connect with "customer service" to cancel and then they started charging my card again a year later.

Rated 3 out of 5 stars

I have been charged more than 400 euros with no reason whatsoever. I cancelled my subscription one year ago and they charged me out of the blue this much money. Texting repeatedly customer servi... See more

Company replied

Rated 1 out of 5 stars

This Upgrow scam is a conspiratorial, large-scale fraud. It's no coincidence that so many here suddenly had their accounts illicitly reactivated after many months. Mine had been dormant for more than... See more

Rated 1 out of 5 stars

1 Star — Misleading Service and No Support Upgrow did get me more Instagram followers, but almost all were foreign accounts that quickly unfollowed — exactly what they said wouldn’t happen. Wh... See more

Rated 1 out of 5 stars

I am one of many whom these guys conned. Their services are horrible, and do not even come close to meeting subscribers ' needs. They guarantee a certain number of followers, but do not even come clos... See more

Rated 1 out of 5 stars

They charge your account after cancellation. This is a complete scam. All of the 'engagement' you get is solely from Bangladesh for the first problem even when you're not targeting that country. But o... See more

Company replied

Rated 1 out of 5 stars

I used Upgrow a few months ago to grow an Instagram account. At first, everything went very well. I gained a lot of followers quickly, but when I looked at the data, it was only followers from Pakista... See more

Rated 1 out of 5 stars

I strongly advise others to be careful with this company. We were charged for two months even though we did not have an active subscription or membership . This happen 1 year after our first subscript... See more

Rated 1 out of 5 stars

Looks like I'm not the only one... I cancelled in November of 2024 because none of the followers were legitimate. It took awhile to cancel last year given you can only contact them through chat. This... See more

Rated 1 out of 5 stars

Again, it's me. I’m updating my review because I still haven’t received any refund. I contacted Upgrow support three times, and even though they told me I’d get a refund, nothing has happened. Th... See more

Rated 1 out of 5 stars

Money Back Follow up: After weeks of waiting and multiple follow-ups, I finally received my refund from UpGrow. The process was very slow and frustrating, but it is possible to get your money back i... See more

Rated 1 out of 5 stars

If I could give them zero stars, I would. I canceled my subscription with Upgrow, yet they charged me nearly $700 afterward. I’ve emailed multiple times, waited endlessly on their “live chat,”... See more

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Company details

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Contact info

1.5

Bad

TrustScore 1.5 out of 5

729 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Do not buy this service

Do not buy this service! They never reply, they upgrade you to more expensive plans without even asking for your permission you only get the bill!!! And surprise! 100 usd more than your monthly plan! Also if you cancel you start losing followers!!!!! Like really 100 per day! And if you ask! They be like “ we can’t control who unfollows you” really this company is a scam do not buy it!!!!

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Stay Far, Far Away. This Site is a Total Scam!

This Site is a Total Scam. We signed up in January of 2024. Immediately, it became clear that any new followers we were getting were just useless bots that were located nowhere near our business. So, we requested that they cancel our service right away (there's no way to cancel your service on your own) and thought we were done with it.

Fast forward to September 2025 and they start charging my credit card again out of the blue. First for $99, and then $299 the next month. I logged into our old account to try and put a stop to this and get refunded this money, but of course there's no way to actually delete your credit card information or cancel your account. I opened a chat window and requested refunds and cancellation. They responded like a day later saying they would forward to the billing team and it should be closed within a week. And then they continued to charge my card.

I've disputed the charges with my credit card, and they supposedly fought that dispute and got the charges reinstated. I've disputed again, but this is nothing short of theft at this point.

Stay as far away as you possibly can from this site.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Feels Like a Scam...Oh it is a Scam!

Feels Like They Hope You Don’t Notice the Charges

We cancelled long ago, but they quietly charged $99 anyway. Support ignored the evidence we sent them and did nothing. The only way to stop it was blocking them at the bank but still no hope of a refund. This kind of business practice is shocking and yet they still get away with it....

15 September 2025
Unprompted review
Rated 1 out of 5 stars

I’m posting this review to warn others…

I’m posting this review to warn others about my experience.

After completing what was clearly labeled as a trial invoice, the company continued to bill my payment method without any authorization. I did not agree to any ongoing service, subscription, or retainer. Despite this, they repeatedly charged me month after month.

The total unauthorized amount has now reached over $4,200.

I contacted the company multiple times to request clarification and a refund. I included screenshots, billing records, and proof of cancellation. They have not responded to a single message. No acknowledgement, no explanation, no resolution.

At this point, I’ve had to escalate the matter to my bank and begin filing formal complaints due to the complete lack of communication.

I’m extremely disappointed and want others to be aware of this experience before doing business with them. Unauthorized billing and silence when questioned is unacceptable.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Illegal use of my credit card

Illegal use of my credit card. I tried their services 2 years ago. It was a scam. So I canceled services. 2 years later they’ve started up charging me they ignore my emails so I have to perform chargebacks constantly. They will not give up charging me. It must be a sign of bankruptcy. I hope you see this and stop charging me since emails don’t work. They don’t send invoices, they just randomly started charging me.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not touch this business

Do not touch this business. I tried the service back at the beginning of 2024. It quickly became apparent that their claims were false. The growth is not real and any insight into your account is fabricated nonsense. I cancelled my account immediately. This was not a simple process. Almost two years later, despite flagging them as problematic with my credit card company, they have started taking payments again. This is just a scam.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

I want to cancel my subscription

I want to cancel my subscription. I don’t want these services anymore. The support response time is very slow, and it’s difficult to get help when needed. Please process my cancellation immediately.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. They charged my card. You have to connect with "customer service" to cancel and then they started charging my card again a year later.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Charges

I never signed up or paid for this service. I had one fraudulent charge in 2024 that was refunded, and since then I’ve been billed again in September, October, and November without my authorization.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Suddenly they charge me an annual…

Suddenly they charge me an annual subscription that I canceled way back in the day. Support does not communicate with me and I am trying to sue them now. I also contacted my bank and they will cancel the money back to me.
This was my email:
Dear UpGrow Support Team,
I am writing to formally request the immediate termination of my subscription with UpGrow, the deletion of my UpGrow account, and a full refund for the fees already charged.
Despite multiple attempts to cancel my subscription through your support chat and via your website, I have received no response from your team since informing you that I wished to cancel. Additionally, the “Manage Subscription” function on your website redirects me back to the chat instead of allowing me to cancel directly, which effectively prevents me from managing or stopping the subscription myself.
Furthermore, the followers delivered to my Instagram account are not organic, as advertised. A significant portion of the accounts appear to be inactive, private profiles with identical slogans, no posts, and unrealistic following patterns—strongly suggesting that they are not genuine or organically sourced. This constitutes misrepresentation of service quality, and I therefore request a refund for all associated charges.
With this message, I demand the following actions:
Immediate cancellation of my subscription.
Permanent deletion of my UpGrow account and all associated data.
Full refund of all payments made during the subscription period.
Please provide written confirmation of these actions.
If I do not receive a satisfactory response within 7 calendar days from the date of this message, I will proceed with formal legal action and will report the matter to the appropriate consumer protection authorities for investigation.
I expect your prompt cooperation.

16 November 2025
Unprompted review
Rated 1 out of 5 stars

I am victim to another cancelled…

I am victim to another cancelled subscription that they said they cancelled but did not and im still being charged with no response from customer service and no refund on the way. Stay away from these scammers.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Only Bots, then billed one year after cancelling

Looks like I'm not the only one... I cancelled in November of 2024 because none of the followers were legitimate. It took awhile to cancel last year given you can only contact them through chat. This month I got billed $299 for some reason. I've been trying to message and zero response so I filed a claim through my credit card company. Avoid this company.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

I cancelled my account over a year ago

I cancelled my account over a year ago, and they are still charging me hundreds of dollars. Their customer service is atrocious and refuses to resolve this issue. I had to get my credit card company to permanently restrict this company from charging me. STAY FAR, FAR AWAY FROM THIS COMPANY.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

ILLEGAL UNAUTHORIZED CHARGES!!!

ILLEGAL UNAUTHORIZED CHARGES!!!! NEVER GIVE UPGROW YOUR CREDIT CARD! I - like others here - had a one month trial in July of 2024 and canceled it. In Sept. of 2025 they started charging my credit card again $428 a month, then $528. They charged it for two months before I caught it. The only prevention is canceling your credit card. They will not respond to countless emails x10 and countless chats on their account web page. This is illegal and I have filed disputes with Visa against this company - Upgrow. Needless to say - they have provided no service. This is criminal activity - so please beware. Once they have your credit card - they hold it - and when you least expect it - start running up charges on it.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammer!!!!

Scammer!!!!! It’s been over a year that I reported this company and they ARE STILL RANDOMLY CHARGING ME!!! I just had a charge for $199 on my credit card today
I am reporting them to the police

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Charged Again After Cancelling Months Ago – Unauthorized Renewal!

I cancelled my UpGrow subscription back in March 2024, and everything seemed fine. But now, starting in September, they’ve begun charging me again — without any notice, consent, or confirmation!

I never agreed to any automatic renewal, and there was no option to prevent this. This is completely unacceptable and feels like a deliberate attempt to trap customers.

After checking other reviews here, I see I’m not the only one. It’s shocking how many people have had the same issue.

If anyone has managed to successfully cancel or get a refund, please share how you did it — it might help the rest of us.

I’ve already contacted their support demanding a full refund and permanent cancellation. Let’s see if they even respond.

12 November 2025
Unprompted review

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