Fungerer utmerket. Men etter å ha kjøpt 4 stk fikk jeg en reklamemail der det påstås at jeg har krysset av for å motta denne. Det er noe jeg aldri gjør. Mailen inneholder ingen link for avmeldi... もっと見る
企業が回答しました
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I've been using the app for a while now, but since the last few days they made some kind of update and now it looks totally different. I love it so much. My daughter gave me a new Tag and the process... もっと見る
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Deceitful sales on the website. The prices are in CHF but they ship from an EU country and Swiss customs charge the processing fee. Pebblebee refused to reimburse it. I find it very misleading t... もっと見る
企業が回答しました
I don't believe this product is ready for market, way to many glitches and support doesn't like answering questions just refers you back to FAQ which you already spent to much of your life looking for... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pebblebee creates smart, sustainable tracking solutions designed to help you stay connected to what matters most. Our rechargeable devices work with Apple Find My and Google Find Hub networks or the Pebblebee network, giving you peace of mind whether you're tracking keys, wallets, bags or pets. We combine sleek hardware with powerful features to deliver more than just item recovery - we offer real protection and emotional reassurance. Based in the U.S., our team is committed to transparency, continuous improvement, and world-class customer support.
連絡先
NE 4th St 4301, 98059, Renton, 米国
- support@pebblebee.com
- pebblebee.com
I've been using the app for a while…
I've been using the app for a while now, but since the last few days they made some kind of update and now it looks totally different. I love it so much. My daughter gave me a new Tag and the process to connect is so much easier for me. Huge fan, keep it up!
2025年11月19日
自発的なレビュー
Pebblebee からの回答
Hi Liz, thank you so much for your 5 star review! We are so happy that you love the new updates to the Pebblebee app! We appreciate you!
Too expensive
I use both the Pebblebee tags and the cheap alternatives from Temu. I can confirm that the tags from Temu work just as well, maybe even better, and they are 8 times cheaper.
2025年11月5日
自発的なレビュー
Pebblebee からの回答
Hi there,
Thank you for sharing your feedback — we truly appreciate you taking the time to compare and share your thoughts. Pebblebee devices are designed to offer rechargeable, sustainable hardware and compatibility with both Apple Find My and Google Find Hub, which can make them a bit different from lower-cost options.
We completely understand that value means different things to everyone, and we’ll keep your feedback in mind as we continue improving.
— The Pebblebee Team
All 6 Devices Bricked After One Year
Disappointing Reliability and Hollow Customer Support - $180 Wasted
I purchased six Pebblebee Gen 1 tracking devices (Clips and Cards) in August 2023 for nearly $180, attracted by the rechargeable feature and credit card form factor as an alternative to AirTags. After just over a year, all devices have become completely unusable.
The Problem:
After storing the devices for about 6 months over summer, they died completely. Once recharged, none of them would reconnect to my iPhone 12 Pro. I can successfully factory reset them (they play the confirmation jingle), but they refuse to enter pairing mode when double-pressed - there's simply no response. Yet ironically, they still trigger "a device is following you" alerts on my phone, proving they're partially functional.
Troubleshooting Efforts:
I spent a week trying everything:
Customer Support Response:
This is where my frustration really lies. Support was polite, understanding, and appreciated my "detailed messages" - but offered absolutely nothing of substance. Just hollow affirmations like "I understand how disappointing this feels" followed by a pathetic 10% discount offer. No firmware fix option, no actual troubleshooting beyond basic steps, no escalation to engineering, no warranty consideration despite this clearly being a software/firmware issue affecting ALL six devices identically.
They thanked me for being a customer "who cares deeply" while simultaneously refusing to actually fix the problem or take responsibility for what is obviously a firmware failure. Kind words mean nothing when you still have $180 worth of bricked devices.
The Real Issue:
These devices sat in a closet and became permanently unusable - not crushed, not water damaged, just stored. This is clearly a SOFTWARE issue, not hardware failure. There should be a firmware recovery option via USB-C, but apparently Pebblebee would rather sell you new units than support the ones you already bought.
My original AirTags, which are twice as old and look beaten up, still work perfectly. I deeply regret not sticking with Apple. Save yourself the money and frustration - spend a bit more on AirTags that actually work long-term and have real customer support, not just pleasant-sounding dead ends.
2025年10月17日
自発的なレビュー
Pebblebee からの回答
We’re truly sorry for the experience you’ve had with your Gen 1 Pebblebee devices. Your feedback is fair, and we completely understand how disappointing it feels when something you invested in no longer performs as expected.
Since your device was over 2 years old, our support team offered a discount toward our newer devices — not as a dismissal, but as the only practical path to provide continued reliability.
Since then, we’ve rebuilt our technology from the ground up. Today’s Pebblebee Universal products (Clip, Card, and Tag) support both Apple Find My OR Google Find My Device networks.
Thank you for sharing your experience — your feedback helps us continue improving and ensures we deliver the reliability and care our customers deserve.
I bought a 4 pack of these and 2 won't…
I bought a 4 pack of these and 2 won't even connect to Google find and the other 2 do nothing when I try to connect to them to track
2025年10月11日
自発的なレビュー
Pebblebee からの回答
Hi Vicki,
We’re really sorry to hear you’re having trouble connecting your Pebblebee Clips — that’s definitely not the experience we want for you. Our team would love to help get them up and running again.
Please reach out to us at support@pebblebee.com
with your order number and phone model, and one of our specialists will guide you through a quick connection check. Most pairing issues can be solved with a simple reset or firmware update.
We appreciate you giving Pebblebee a try and we’ll do our best to get this sorted for you.
— The Pebblebee Team
Deceitful sales on the website.
Deceitful sales on the website.
The prices are in CHF but they ship from an EU country and Swiss customs charge the processing fee. Pebblebee refused to reimburse it.
I find it very misleading that they show prices in CHF, looking like a locally-integrated business, but then don't take care of handling the customs.
2025年9月19日
自発的なレビュー
Pebblebee からの回答
Hello Mike,
We’re sorry to hear about your experience. To clarify, as stated on our website: “Customers in the US, EU & UK benefit from no import fees, as we ship from within these regions. For shipments to other countries, additional taxes and fees may apply.”
We understand how frustrating customs fees can be, but these charges are collected directly by the destination country’s customs office, we don’t handle or control them.
We display prices in local currencies such as CHF to make shopping easier for our customers, but information about potential import fees is publicly available on our site for full transparency.
Once again, we apologize for the inconvenience.
Clips Break Far to Easily
Ordered my 3 x Pebblebee clips pre released to the UK before they had a European base. Spent a small fortune getting them here via postage as truly believed the hype. Unfortunately they aren't anywhere near as good as the Apple equivalent with regards to tracking and furthermore, the clips have all failed and broken in the same place within the year. All three clips linked to a single key / tiny bunch and used as expected. Pebblebee kindly replaced one under warranty with a 5 USD fee unfortunately it's not looking hopeful that my extra 2x clips will be replaced. There is no market online for a case to continue use of this device so once it's broken you can't physically clip it to anything. Please think carefully if this is important to you as it is to me - I bought due to a toddlers obsession with putting keys on a bin.
2025年9月10日
自発的なレビュー
Pebblebee からの回答
Hi Lee,
Thank you for giving Pebblebee a chance so early and for sharing such detailed feedback.
About the broken Clips: an agent is already assigned to your case and will be contacting you soon to review the details and find the best resolution.
About location performance: Pebblebee devices work with Apple Find My or Google Find Hub. Real-world results can vary by network and environment, but our team can review your setup and make sure everything is current and configured for the strongest experience (we’ll keep it simple).
Thanks again for the candid review — we’ll do our best to make this right. 🐝
— The Pebblebee Team
Terrible
Package was delivered to a access point 20 minutes away from me, despite them not attempting to deliver my parcel and subsequently requesting redelivery this was ignored.
It is now over a week that my parcel should have been delivered, support@pebblebee haven't helped either redeliver my package or refund me.
Terrible service.
2025年9月10日
自発的なレビュー
Pebblebee からの回答
Hi there,
We’re truly sorry for the frustration this delivery has caused. While delivery logistics are handled by the carrier, our team is here to help make this right.
Please reach back out to us at support@pebblebee.com with your order number, and we’ll review your case to ensure either your parcel gets to you or we find the right next step.
Thank you for your patience — we’ll do our best to get this sorted quickly.
— The Pebblebee Team
You need it but it dosent work
I was out did not find my keys but lucky me I have tracker on it! that did not work! I have 3 tracker and 2 of them dosent work anymore after around half a year. I already tryed chaging, restet and some other thinks I read on reddit but its still not working. im completly angry on myself for buying trash that cost me 130€. btw i found my keys they where found by some kids.
2025年8月29日
自発的なレビュー
Pebblebee からの回答
Hi Nils,
We’re really sorry to hear this — we understand how frustrating it is when something that’s meant to give peace of mind doesn’t work as expected. That’s not the experience we want for any of our customers.
We’d love the opportunity to look into what went wrong with your trackers. If two devices stopped working within a few months, that’s definitely not normal and we want to help make it right. Please reach out to us directly at support@pebblebee.com
so we can assist you.
We’re glad your keys were returned, and we’re here to help prevent future stress if you give us the chance.
— The Pebblebee Team
Peace of Mind, Always Within Reach
Fungerer utmerket
Fungerer utmerket.
Men etter å ha kjøpt 4 stk fikk jeg en reklamemail der det påstås at jeg har krysset av for å motta denne. Det er noe jeg aldri gjør. Mailen inneholder ingen link for avmelding og websidene har så langt jeg ser ingen mulighet for å melde seg ut. På toppen av det hele så er infoen om dette skrevet i reklamen med en farge som gjør det nesten umulig å lese hva det står.
2025年8月30日
自発的なレビュー
Pebblebee からの回答
Hi there,
We’re happy to hear your Pebblebee is working well, and we appreciate you pointing out the issue with our emails. That’s definitely not how we want our communication to feel.
If you’d like to unsubscribe at any time, just reach out to us at support@pebblebee.com and we’ll make sure your preferences are updated.
Thank you for sharing your feedback — it helps us improve both our products and our communication. 🐝
— The Pebblebee Team
The tracking tag saved my trip!
I traveled from Finland to South Africa, and when I arrived at Johannesburg Airport my suitcase never came on the carousel. There was, however, a very similar-looking suitcase still going around. With Google’s Find My Device I saw that my own suitcase was already outside the airport heading downtown. Thanks to the tracker, the staff quickly resolved the mix-up, and within 1.5 hours my suitcase was returned. I even made it just in time for my bus. Without the tracking tag, this would have been a stressful and much longer process.
2025年8月3日
自発的なレビュー
Pebblebee からの回答
Hi Markus, thank you so much for your 5 star review! We love hearing stories like this from our customers! So glad you received your luggage and could enjoy your vacation! Take Care!
Let me down in time of need.
Let me down in time of need.
Updated firmware rendered the whole product useless.
If you need to update firmware to locate the product but you can't find the product then the product is rendered useless.
2025年8月16日
自発的なレビュー
Pebblebee からの回答
Hi Alex,
We’re really sorry to hear about your experience — we completely understand how frustrating it is when your Pebblebee doesn’t perform in the moment you need it most. Our devices are designed to deliver reliability and peace of mind, so we take this kind of feedback very seriously.
If you’d like, our support team can take a closer look and help find the best path forward. Please feel free to reach out at support@pebblebee.com — we’ll do our best to make this right.
The Pebblebee Team
Scammers and faulty device l-no support - no refund
I bought 3 clips one month ago.
Before buying I confirmed that is it a 2 way finder and they confirmed on Fb yes you can buzz your fone through clip.
I have sent them videos, that after connecting, and giving permission it's not compatible note 20.. And now they have dissappeared because they don't want refund.
First they missell the product, then only 1 support email in 3 weeks and now total dissappearance.
Stay away from PB. IT'S NOT A 2 WAY FINDER.
Rep to PB response:
I recd 1st response from PB on 09 and second today. On both I did/answered what you asked and sent you the screenshots and the videos.
Your last email was that have I put the volume up?
The clip is dropping connection to the pebblebee app. that's the problem which needs to be fixed.
2025年7月25日
自発的なレビュー
Pebblebee からの回答
Hi Muhammad,
We’re truly sorry for the frustration this has caused. We absolutely understand how disappointing it feels when a product doesn’t work as expected — and we want to be transparent here.
Our support team did reach out several times over the last few weeks before hearing back from you, and we’ve continued to offer help once we received your reply. We’re still very willing to work with you to find a solution, whether that’s a fix or a replacement. If there’s been any confusion, we’d love the opportunity to clear it up.
Please don’t hesitate to reach out again at support@pebblebee.com — we’re here to help.
— The Pebblebee Team
Peace of Mind, Always Within Reach
poor quality products unfortunately.
poor quality products unfortunately.
I bought a bunch of trackers, and they fail one ofter the other.
The keyring attachment is only glued n, so if you pull on it it will detach from the tracker. Today I took my keys form my pocket and once again, another tracker stayed in my pocket as the glue gave up.
Not worth the cost.
2025年7月17日
自発的なレビュー
Pebblebee からの回答
Hello Vincent,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the trouble you've had with your trackers. That’s definitely not the quality we aim to deliver.
We do want to clarify one point: the keyring loop on the Pebblebee Clip is not glued. It’s securely molded into the device as part of the manufacturing process. That said, if something came loose, it may be a defect, and we’d love to make it right.
Please reach out to us at support@pebblebee.com so we can look into this further and help resolve the issue. We’re here to ensure you get the performance you expect from our products.
Thanks again for your feedback, it helps us improve!
The Pebblebee Team
Peace of Mind, Always Within Reach.
I really like the Clip I bought it
I really like the Clip I bought it. The led lights are handy and you can check the battery by pressing the button. So far super happy with my new tracker!
2025年7月15日
自発的なレビュー
Pebblebee からの回答
Dear Daisy,
Thank you so much for your kind words, we’re thrilled to hear you’re enjoying your Clip! The LED lights and battery check are two of our favorite features too, and it’s great to know they’re making a difference for you. If you ever have questions or need anything down the line, we’re always here to help.
Thanks again for your support, and happy tracking!
The Pebblebee Team
Peace of Mind, Always Within Reach.
As a father, you really need this
At first, I wasn’t expecting anything more than a tracker, but since I’ve been using Pebblebee devices, my life has changed a lot, for the better. I live in quite a remote area, and now I’m able to see my daughter’s location, as well as her car’s (and mine). It’s super useful. This can be a life changer for a father.
2025年7月7日
自発的なレビュー
Pebblebee からの回答
Hi Wagner,
Thank you so much for sharing your experience. We’re truly grateful to hear how Pebblebee is helping you keep track of your daughter and vehicles—especially in a remote area. Stories like yours remind us why we do what we do.
If you ever need anything, feel free to reach out at support@pebblebee.com.
The Pebblebee Team
Peace of Mind, Always Within Reach
Poor everything
I don't believe this product is ready for market, way to many glitches and support doesn't like answering questions just refers you back to FAQ which you already spent to much of your life looking for an aswer that isn't there. Product has potential but not ready for market, waste of time and money sadly
2025年7月2日
自発的なレビュー
Pebblebee からの回答
Hi there,
We're really sorry to hear about your experience. Your feedback is important to us, and we understand how frustrating it can be to face issues and not get the support you need.
We’re constantly working to improve both our products and our customer service, and your comments help guide those efforts. If you're open to it, we’d appreciate the chance to make things right—please reach out to us directly at support@pebblebee.com so we can assist you further.
The Pebblebee Team
Peace of Mind, Always Within Reach
Easy to use and reliable
My Pebblebee Clips are part of my day to day. I've been using them from years now. On my keys and luggage when travel. Not only is a peace of my but I have found my car keys more times than I can remember. Just a tap of distance. The app is a perfect add-on to the overall experience, allowing me to update the Clips and find my phone which is really usefull.
2025年6月18日
自発的なレビュー
Pebblebee からの回答
Hi Pablo,
Thank you so much for your review! We love knowing that your Pebblebee Clips have become a trusted part of your daily routine. It's also wonderful to hear the app has been a helpful companion, especially with the newer features making things even easier.
We truly appreciate your continued support over the years, it means a lot to us! If you ever need our assistance feel free to contact us at support@pebblebee.com.
Happy tracking!
Pebblebee Team,
Peace of Mind, Always Within Reach.
I just love them!
I have all the Clip, Tag, and Card, and honestly, I’m so happy with them! As an Android user, these trackers work beautifully with Google’s network, and I was really impressed by how accurate they are. I’ve got them on my keys, bike, and wallet, and they give me such peace of mind every day. They’re super reliable and easy to use, making my life a little less stressful. I definitely recommend Pebblebee!
2025年6月24日
自発的なレビュー
Pebblebee からの回答
Dear Valeria,
Thank you so much for the amazing review! We're thrilled to hear you're loving all the devices and that they’re giving you peace of mind day to day. It’s great to know they’re working so well with the Google network and making life a little easier.
We’re so grateful for your support and recommendation, happy tracking!
Pebblebee Team
Peace of Mind, Always Within Reach.
Super reliable and easy to use
I've been using Pebblebee Clips and Cards for years on my keys, my pool cover key, and of course my luggage when I travel. I've put one in my child's Chromebook case after they left it in the hall. They have been very reliable and the batteries last for ages (bonus points for not having to buy batteries and pry open the device to replace it).
I bought some for my mother and she used them on a recent trip where she left her backpack in an uber AND the airline lost her checked luggage after a flight change (it was quite the trip). These things happen all the time.
All in all, I recommend these item finders for the things you don't want to lose track of.
2025年4月15日
自発的なレビュー
Pebblebee からの回答
Dear Mary,
Thank you so much for sharing! It means a lot to hear how Pebblebee has helped you (and your mom!) in such real, everyday situations. We love hearing stories like this and are so grateful to have you as part of the Pebblebee family.
Thanks for the kind words and for recommending us! If you ever need our assistance feel free to contact us at support@pebblebee.com.
Pebblebee Team,
Peace of Mind, Always Within Reach.
Peace of Mind for Someone Like Me
I'm retired and not the most tech-savvy, but I wanted something to help me keep track of my keys and purse. My son helped me set up my Pebblebee, and it’s been a comfort ever since. The little tag is easy to use, and when I did have a question, their support team was kind and patient with me. It’s a small thing, but it makes a big difference in my daily life. Very thankful for this product and company.
2025年5月14日
自発的なレビュー
Pebblebee からの回答
Hi Stephanie,
Thank you so much for sharing! We're so glad Pebblebee has brought you peace of mind and made a difference in your daily life. It means the world to know our support team was able to help you feel comfortable and supported along the way. We're always here if you ever need us again!
Pebblebee Team
Peace of Mind, Always Within Reach.
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