CUMA Skincare Reviews 83

Useless product - an absolute waste of money. Don't waste your time with this product. Trying to get a refund was impossible. Do not recommend you engage with this company or buy this product - a huge disappointment overall.

Yes, agree with all the one star reviews, wishing I could give none. Bad product, increases wrinkles under eyes, and did nothing for bags. No response to emails or calls, so must conclude that there is no customer service other than taking your money and processing orders. Don’t waste your time and money, as I did.

This is the worst eye 'cream' I have ever used. It is hard and drags the under-eye area when trying to use it. My eyebags actually look a lot worse. I have given it a fair trial but am now going to return the remaining stick for their promised refund.

If I could, I would give this product 0! It doesn't work. All it is scented chap stick. To make matters worse, the company advertises after 90 days if you're not satisfied, you can return it,return it to China! Check out the BBB!

Would give a zero if possible. Customer service doesn’t honor the refund or refund policy. They won’t get back to you. They take your money and don’t stick to their policy of 90 day return. And the product is ineffective

Quick immediate response to the necessity of a cancelled order. Will definitely reorder shortly.

Customer Service was great and handled my issue immediately. I appreciate the quick response!!

Customer service responded promptly and was able to help me. I appreciated their willingness to work with me and resolved my problem right away. Thanks!!

Paid £50 and did not receive they sent a made up proof of delivery and kept my money. Think its a scam so beware.

Cuma balm for under eye and puffiness DOSE NOT WORK AT ALL.
DON'T BUY IT!
I trying to reach and email the company for a week and no one responds back.
I am sure is a scam and I checked the address and it is not there where it claims to be.
Very dissatisfied and disappointed with the Cuma balm and the company.
If exis!

Big ups to Maxime for the quick turn around on my question. customer service was excellent.

My order was never received . I did get an immediate response once I emailed customer service . I was given a full refund- without out the option of Cuma resending my order. I would appreciate a sample of the under eye cream for puffiness & bags. Thank you.

Looks small but lasts forever I thought the tube would run out fast, but you only need a little bit each time. It spreads easily and feels cooling right away. My skin looks smoother, and I like that it’s not sticky at all. Just a solid product that does what it says without the hype.

I’ve tried all the “big name” eye creams, and most left my under-eye area red or itchy. I almost gave up trying new ones until a friend told me about Cuma. I’m so glad I did. The texture is perfect — creamy but not greasy, and it just melts into my skin. I’ve been using it for about six weeks and I can definitely tell my eyes look smoother and less puffy. I also love that there’s no strong fragrance because my skin reacts to everything. I even use it under makeup and it doesn’t mess anything up. It’s become one of those products I don’t even think about — I just automatically reach for it every day.

I see that people are reporting a refund. I believe this is not true as I am disputing the return policy process with CUMA. Yes they will allow me to return the package to CHINA @ $64. plus. CUMA will not provide a USA address and have said it's 'on' them however will not allow me to return the product to the Texas address 'just' posted on their website. BUYERS? I wouldn't !

Both sticks came in one little envelope. It certainly
should NOT have been $23.00 for shipping. They came in a little envelope. Why charging two different costs for each stick that came to my house together. I was asked to give a good review but that is impossible given the horrible customer service.
Order #81265
12.95 for shipping one cumabalm
Order # 81268
9.95

Apart from taking weeks to get to me, I finally received the 3 I ordered. Cleansed under eye, used it as instructed, NOTHING HAPPENED.

I haven't tried the products yet, however, the customer service is excellent!! I double-clicked on the product by mistake on order-review payment page, and they refunded me without any problem. Positive experience with them.

I received emails from Maxime with customer Support. She emailed me the policy of how to return and receive my refund. She was extremely professional, and I look forward to receiving my refund.