Spot Pet Insurance Reviews 9.768

Horrible i sign up with this insurance 6 months ago i paid they misleading me about claim
My dog had allergies and they give him medication it’s expensive i send the invoice won’t cover it just imagine $93.00 dollars they won’t pay what happen if surgery horrible customer service before you buy the policy you hear all good after they don’t know you don’t buy anything from this company

Absolute scam paid the policy in full, Spot Pet did not pay any of our claims, all claims submitted multiple times by our local veterinary and complies with Spot Pet Policy. Filing in small claims court, absolutely a scam. Awful phone service, after many hours of calls and re submitting of all of the claims, the supervisor scheduled to call us on 11/28, no call no show. Stay far away from this company. SCAM !!!!!!!!!!!!!!!!!!

When submitting a first claim, Spot keeps insisting on requiring health records for our cat from 1/1/2024 to the present. This cat is a 14 month old rescue with no health history before 10/2025. We supplied all heath records we have from the rescue shelter and our new vet, but Spot refuses to process claim. We are now trying to cancel account with Spot and are running in to a new series of road blocks.

Spot Pet Insurance offers comprehensive coverage, easy claims, and excellent customer support. A reliable choice for keeping pets healthy and protected.

They did not cover expenses I thought they would.

I pay out way more than I ever use. I wish they had prescription drug coverage and pay for more vaccines.

Talking with the staff was very pleasant but I’m still waiting on the results of the information I sent in

I was hesitating giving 4 stars, but as I'm a newer customer, I wanted to be fair. I submitted a claim over a week ago, and I just checked the status of my claim and it still says submitted. It hasn't even been queued for review yet. I've had insurance with two different companies with previous pets, and the longest I ever waited for a claim to be processed was 5 days, but they were usually completed in 1-3 days, and that was a few years ago when you'd expect things to move slower. If they need additional information then that will add on even more time. I'm glad I am only satisfying my deductible and not wait for reimbursement. I chose Spot because I'd been told and had read they have fast processing times. When I submitted 8 days ago and it's not even in the queue yet, I wouldn't call that fast. It still has not be queued, assigned, or reviewed. I only wonder how many more days it will be. The first claim I submitted was wellness, and that took 9 days, but I figured that it was my first claim and the rest would probably be faster. Well, it's day 8 and it's still just sitting there in a virtual pile...LOL

Covers SO LITTLE of the cost of every visit

Great service so happy I chose to do business with spot. My dog is healthy and happy too.!!!!

Easy to submit claims and quick response

Easy to use app and quick to be reimbursed

Submitting a clam and the approval process was quick and easy.

Wonderful! Prompt resolution of my claims. :) Very happy with Spot for my kitties.

Great service

Great customer service

Very friendly and quick as well as easy to file claims !

Always asks about Giovanni

I just had a hard time with entering the bills.