Policy Expert Reviews 88.282

The personnel I have talked to have all been extremely efficient, more than happy to listen to my queries, and put my mind at rest to know that as a customer they appreciate having me on board.

Izzy put my mind at rest immediately as I had to extend my end date of cover by 2 days due to completion of my house sale being delayed. She was so pleasant , friendly and professional. Thank you

Not worth the email they send you. The glass in my patio door cracked through thermal expansion. Complete accident . But because someone didn't smash it , They wont cover us . Never use them again and definitely wouldn't recommend

The policy was easy to access and I was given a good choice from which to choose. An efficient, professional service which is reasonably priced. Renewal was very easy too.

Had some queries regarding our policy cover in terms of the Solar panels,inverter and battery already fitted within the property. All my queries and concerns answered and sorted out quickly, with clear information / guidance.
Very happy knowing that I am fully covered for our current system that is fitted in our attic, should some disaster strike.

3 days before I was due to go on holiday I had a major electrical failure in my house. I initially thought this was a result of water getting in to the property during a major storm. The mains electric board where the power enters the house blew up filling the area with acrid smoke. It left me with no power, so no heating, lighting or way of making food. I telephoned the company and spent ages with some kid in a call centre facing the equivalent of the Spanish Inquisition trying to get help. I was eventually told that a Surveyor would contact me within 7 days to assess the damage. He seemed to be quite happy to leave me there in the cold and dark to fend for myself and my family.
I set about trying to solve the problem myself. I called my local electrician who came to my aid. He examine the problem and decided that we needed to contact Scottish Power, the mains supplier. They came out and decided that the problem was due to wiring of theirs from the 1960s and a small amount of water that that had got into the building which would not have affected modern wiring. They then sent out a team to dig up my driveway and fit a new connection to the mains, finishing at 11pm at night!
In the meantime a local roofer came and made the building watertight. All work was completed by the time Scottish Power left, having also repaired my drive. My electrician came back the next day to check that the power was OK to the rest of the house. Luckily, everything was fine except for my freezer, which although it has power, decided to pack in.
The help given to a 74 year old pensioner, in an hour of need ,by this company was as much use as a chocolate fire guard! They are purely internet focused, their agents appear to have little knowledge of people's problems, especially the elderly and I have decided that although I will be out of pocket for the electrician, the roofer and the freezer and it's contents that the hassle of trying to deal with this lot far outweighs the cost. Unless you are a wizz with a computer and under 40 avoid this company the stress is not worth it.

Only just started with this company so early days, but their pricing was competitive and the insurance package was good. Simple process to do online.

Title: Deeply Distressing Experience Handling a Bereavement Case

I am dealing with the death of my sister and urgently needed to speak with Policy Expert to ensure her home remains insured. The way my calls were handled today has been extremely distressing.

On my first call, I was told the wait time was 65 minutes, so I selected the callback option.

I then made a second call and reached an agent who confirmed that my late sister did not have a car policy. He said he would speak to the correct department regarding her home insurance and then transfer me. Instead, after being put on hold, I suddenly found myself back in the queue hearing the same 65-minute wait message. I had effectively been dropped, not transferred.

Later, I received the callback from my first call. I explained that this was regarding my sister’s death and the urgent need to ensure her home remained insured. The agent said he would transfer me to the appropriate team. However, after a few minutes on hold, I received your “How did we do today?” survey and the call disconnected.

To have this happen while dealing with a bereavement has been deeply upsetting. Twice I was left without assistance after clearly explaining this was about my deceased sister’s home, and in both cases I was simply pushed back into the queue or disconnected. For a vulnerable-customer situation, this feels uncaring, dismissive, and completely inappropriate.

I sincerely hope Policy Expert reviews how bereavement cases are handled so that no other families experience this level of distress at an already difficult time.

Sadly just another greedy insurance company. We made one very modest claim on our house insurance for a water leak (the first we have ever made in eight years). Our punishment for that is our renewal price has gone from £660.32 to £1329.57. Basically, Policy Expert are attempting to cover the cost of our claim through next year’s renewals.
Policy Expert: happy to collect your premiums month after month but God forbid if you ever actually need to make a claim.
Disgusting company and I have already found an alternative for next year…. Avoid at all costs… you have been warned!

I hap a problem paying for my insurance on line.A really helpful, pleasant and very patient guy walked me through the process which took ages. I had to pay over the phone in the end which cost extra, that's why a star was dropped and the process was long. Otherwise exceptional sevice

I have been with these for my home insurance for a few years now as they are the best price

All I can say is I’ve been with Policy expert for 8years and have always found them easy to talk to ! Very explanatory and helpful! Never hard to sales ! They managed to get me a fair price !

Emergency claim refused
Had a water leak, and foolishly thought to call an emergency plumber to fix the leak (before it damaged my kitchen even more), rather than my insurer. Submitted a claim the morning after, which was promptly rejected on the grounds that I had called a tradesman before contacting Policy Expert.
So the people who get compensated are those that think about claiming before damage limitation...

Very easy didn’t have to do anything and price was the around about the same as compare the market.

So easy to renew, and the price was cheaper than last year

Immoral insurer. Increased my house insurance quote by £80 because my son is now 18.
Disorganised and really poor customer service.

Edit, they have contacted me today but they also said they would do nothing. All very strange.

Took out car insurance online. All good. Then they call up whilst Im on holiday asking for all kinds of additional documents I couldn't access, so I tell them to cancel well before the policy even starts and I take out a new policy with someone else. They don't. Instead they wait until the first day of the policy and charge me a £60 cancellation fee. Have never experienced this before in 45 years of motor insurance.

Understood the problem and resolved it very quickly in a pleasant and very helpful manner, well done.

First time using policy Expert they gave a good quote and covered everything that I needed in a policy. They have kept me up-to-date with everything that I need to know about.would definitely recommend them to anyone that is looking for a good quote on car insurance.