Had some queries regarding our policy cover in terms of the Solar panels,inverter and battery already fitted within the property. All my queries and concerns answered and sorted out quickly, with cle... Toon meer
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Op uitnodiging
Doug and Costi made applying for home insurance and taking out a policy fast, efficient and streamlined the process. Absolutely brilliant work at the office. Highly recommend. Not only cost effecti... Toon meer
Bedrijf heeft geantwoord
Izzy put my mind at rest immediately as I had to extend my end date of cover by 2 days due to completion of my house sale being delayed. She was so pleasant , friendly and professional. Thank you
Op uitnodiging
Martin Lewis website recommended Policy Expert so I checked them out on line - prior to paying just rang them to check I had everything I wanted covered in the quote. Spoke with Ben who was extremely... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Policy Expert
Geschreven door het bedrijf
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Geschreven door het bedrijf
Contactgegevens
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, Verenigd Koninkrijk
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4,6
Uitstekend
88K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Alle talen
Op uitnodiging
Excellent company to deal with
Excellent company to deal with. Had to make a recent change to the policy and the process was simple and quick.
25 november 2025
Antwoord van Policy Expert
Hello Belinda
We're happy to hear that your policy change was simple and quick. Thank you for sharing your positive experience with our company; we appreciate your feedback!
All the best,
Nisha
Op uitnodiging
Somebody found you for me.
Somebody found you for me.
After that it was so easy to get covered, i nearly fell out of my arm chair.
1 december 2025
Antwoord van Policy Expert
Hello Ian
We're happy to hear that someone found us for you and that you had such an easy experience getting covered! Thank you for your positive feedback; we appreciate it.
All the best,
Nisha
Op uitnodiging
Easy to renew policy and it was cheaper…
Easy to renew policy and it was cheaper this year.
1 december 2025
Antwoord van Policy Expert
Hello Kieron
We're happy to hear that renewing your policy was easy and more affordable this year. Thank you for your positive feedback!
All the best,
Nisha
Op uitnodiging
new customer
new customer, well renewed again, but no problems .contact good and price is fine, thanks.
3 december 2025
Antwoord van Policy Expert
Hello John
We appreciate your feedback and are happy to hear you had a good experience as a new customer. We're pleased the contact was good and the price was fine.
All the best,
Nisha
Logged a claim for pests assured during…
Logged a claim for pests assured during 6 separate calls someone would call me the next day with ETA for contractor to attend. Still no call. Absolutely abysmal customer service. One advisor offered to give me the contractor number so I could call them. The absolute audacity is astounding. Who is the customer here they work on my behalf as claim handlers or not. You decide
1 december 2025
Review zonder uitnodiging
Antwoord van Policy Expert
Hello,
Thanks for taking the time to leave us a review.
We’ve forwarded these details over to the relevant department and will get back to you as soon as possible.
Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share.
Thanks,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello Trevor
Thanks for taking the time to leave us a review.
We’re pleased you're happy with the insurance. If you ever have a question, just visit www.policyexpert.co.uk or contact us using Live Chat or email. We’re here to help.
Thanks,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello George
We're happy to hear that you received great value. Thank you for your feedback, it really means a lot to us.
All the best,
Nisha
Op uitnodiging
Great value quote
Great value quote. Easy to secure insurance. Friendly communication.
3 december 2025
Antwoord van Policy Expert
Hello Mr Hammond
We're happy to hear that you found our quote valuable and securing insurance easy. We appreciate your kind words about our friendly communication!
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello
We're happy to hear that the renewal process was easy and the premium was sensible. Thank you for your positive feedback; we appreciate it.
All the best,
Nisha
Op uitnodiging
this company is great with loyalty…stay with them and get rewarded
this company is great with loyalty customers their products are really in line with your needs and have always beaten the best prices year after year, i will have no qualms in recommending them
1 februari 2025
Antwoord van Policy Expert
Hello John
We appreciate you being a loyal customer! We're happy to hear that our products align with your needs and that we consistently offer great prices. Thank you for your recommendation!
All the best,
Nisha
Op uitnodiging
Fantastic service as always and the…
Fantastic service as always and the annual premium for sufficient cover is the best price I know. Will be sticking with Policy Expert hopefully for many years!
3 december 2025
Antwoord van Policy Expert
Hello Matt
We're so glad you consistently receive fantastic service and the best prices for your annual premium. We appreciate your long-term loyalty and hope to serve you for many years!
All the best,
Nisha
Op uitnodiging
Great service
Great service. Quick to respond and claims (optional) paid within a day or two.
1 december 2025
Antwoord van Policy Expert
Hello Bryan
We're happy to hear that you had a great service experience! It's wonderful to know that you were pleased with our responsiveness and quick claims payments. Thank you for your feedback.
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello Jeremy
We appreciate your feedback! We're so pleased our quote was simple to understand and that our price was good for you. Thanks!
All the best,
Nisha
Op uitnodiging
Cheap price that covers most things…
Cheap price that covers most things without hassle.
Also my late mum had home insurance with them and they're response to me contacting them was far better than a lot of other firms that I had to contact.
3 december 2025
Antwoord van Policy Expert
Hello Neil
We're happy to hear that you found a great price and comprehensive coverage. We appreciate your feedback regarding our handling of your late mum's home insurance; we aim to provide support during difficult times.
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello
We appreciate your feedback! We're happy our website was easy to navigate and that our language was simple to understand for you.
All the best,
Nisha
Op uitnodiging
Very easy to complete the form and…
Very easy to complete the form and price competive compared to our previous insurer
3 december 2025
Antwoord van Policy Expert
Hello Lorna
We appreciate you taking the time to leave a review! We're so pleased to hear that you found the form easy to complete and our price competitive.
All the best,
Nisha
Op uitnodiging
Price was slightly reduced onprevious year!!
For a change, the premium was slightly lower than the previous year for the same company and exactly the same cover.
1 december 2025
Antwoord van Policy Expert
Hello Andrew
We're happy to hear that your premium decreased while maintaining the same coverage. We appreciate you sharing your positive experience with us.
All the best,
Nisha
Op uitnodiging
Doug and Costi - DREAM TEAM
Doug and Costi made applying for home insurance and taking out a policy fast, efficient and streamlined the process. Absolutely brilliant work at the office. Highly recommend. Not only cost effective but levels of cover far surpass other high street insurers. Thank you ☺️
3 december 2025
Antwoord van Policy Expert
Hello
We're happy to hear that the home insurance application process was fast and efficient for you. It's great to know that you found our levels of cover surpassed other insurers and that you highly recommend our services. Thank you!
All the best,
Nisha
Op uitnodiging
Good company to deal with
Very easy company to deal with and the pricing is very competitive. Fortunately I have not had to deal with a claim so I am not able to comment on that area but based on my experience I would expect a good outcome
3 december 2025
Antwoord van Policy Expert
Hello Chris
We appreciate you sharing your experience! We're happy to hear that you found our company easy to deal with and the pricing competitive. We appreciate your feedback and hope that any future claim process will also result in a good outcome.
All the best,
Nisha
Op uitnodiging
This year my premiums actually lowered…
This year my premiums actually lowered slightly which for an insurance company this is very positive
3 december 2025
Antwoord van Policy Expert
Hello
We're happy to hear that your premiums lowered this year! It's great to know you've had a positive experience with us. We appreciate your feedback and your business.
All the best,
Nisha
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