Had some queries regarding our policy cover in terms of the Solar panels,inverter and battery already fitted within the property. All my queries and concerns answered and sorted out quickly, with cle... Toon meer
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Op uitnodiging
Doug and Costi made applying for home insurance and taking out a policy fast, efficient and streamlined the process. Absolutely brilliant work at the office. Highly recommend. Not only cost effecti... Toon meer
Bedrijf heeft geantwoord
Op uitnodiging
Martin Lewis website recommended Policy Expert so I checked them out on line - prior to paying just rang them to check I had everything I wanted covered in the quote. Spoke with Ben who was extremely... Toon meer
Bedrijf heeft geantwoord
Op uitnodiging
I hap a problem paying for my insurance on line.A really helpful, pleasant and very patient guy walked me through the process which took ages. I had to pay over the phone in the end which cost extra,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Policy Expert
Geschreven door het bedrijf
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Geschreven door het bedrijf
Contactgegevens
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, Verenigd Koninkrijk
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4,6
Uitstekend
88K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Alle talen
Op uitnodiging
Great service
Great service. Quick to respond and claims (optional) paid within a day or two.
1 december 2025
Antwoord van Policy Expert
Hello Bryan
We're happy to hear that you had a great service experience! It's wonderful to know that you were pleased with our responsiveness and quick claims payments. Thank you for your feedback.
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello Jeremy
We appreciate your feedback! We're so pleased our quote was simple to understand and that our price was good for you. Thanks!
All the best,
Nisha
Op uitnodiging
Cheap price that covers most things…
Cheap price that covers most things without hassle.
Also my late mum had home insurance with them and they're response to me contacting them was far better than a lot of other firms that I had to contact.
3 december 2025
Antwoord van Policy Expert
Hello Neil
We're happy to hear that you found a great price and comprehensive coverage. We appreciate your feedback regarding our handling of your late mum's home insurance; we aim to provide support during difficult times.
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello
We appreciate your feedback! We're happy our website was easy to navigate and that our language was simple to understand for you.
All the best,
Nisha
Op uitnodiging
Very easy to complete the form and…
Very easy to complete the form and price competive compared to our previous insurer
3 december 2025
Antwoord van Policy Expert
Hello Lorna
We appreciate you taking the time to leave a review! We're so pleased to hear that you found the form easy to complete and our price competitive.
All the best,
Nisha
Op uitnodiging
Price was slightly reduced onprevious year!!
For a change, the premium was slightly lower than the previous year for the same company and exactly the same cover.
1 december 2025
Antwoord van Policy Expert
Hello Andrew
We're happy to hear that your premium decreased while maintaining the same coverage. We appreciate you sharing your positive experience with us.
All the best,
Nisha
Op uitnodiging
Doug and Costi - DREAM TEAM
Doug and Costi made applying for home insurance and taking out a policy fast, efficient and streamlined the process. Absolutely brilliant work at the office. Highly recommend. Not only cost effective but levels of cover far surpass other high street insurers. Thank you ☺️
3 december 2025
Antwoord van Policy Expert
Hello
We're happy to hear that the home insurance application process was fast and efficient for you. It's great to know that you found our levels of cover surpassed other insurers and that you highly recommend our services. Thank you!
All the best,
Nisha
Op uitnodiging
Good company to deal with
Very easy company to deal with and the pricing is very competitive. Fortunately I have not had to deal with a claim so I am not able to comment on that area but based on my experience I would expect a good outcome
3 december 2025
Antwoord van Policy Expert
Hello Chris
We appreciate you sharing your experience! We're happy to hear that you found our company easy to deal with and the pricing competitive. We appreciate your feedback and hope that any future claim process will also result in a good outcome.
All the best,
Nisha
Op uitnodiging
This year my premiums actually lowered…
This year my premiums actually lowered slightly which for an insurance company this is very positive
3 december 2025
Antwoord van Policy Expert
Hello
We're happy to hear that your premiums lowered this year! It's great to know you've had a positive experience with us. We appreciate your feedback and your business.
All the best,
Nisha
Op uitnodiging
So far so good - very fair £ premium
So far so good, with adequate cover (I hope) and resonably priced fee, with even a reduced premium this year, a rare support from the company to reward loyalty. So, 4 stars for now, with one star reserved for if we need to make a claim one day.
3 december 2025
Antwoord van Policy Expert
Hello Phil
We appreciate your feedback and are glad the coverage and price meet your needs. We value your loyalty and hope our service continues to meet your expectations, especially if you need to file a claim.
All the best,
Nisha
Op uitnodiging
Friendly service.
I have given 5 stars for their friendly service and their competitive price.
30 november 2025
Antwoord van Policy Expert
Hello
We're happy to hear that you found our service friendly and our prices competitive. We appreciate you taking the time to leave us a 5-star review!
All the best,
Nisha
Op uitnodiging
I haven’t ever claimed so the only…
I haven’t ever claimed so the only experience I can comment on is the cost of renewal which after a conversation was acceptable
4 november 2025
Antwoord van Policy Expert
Hello Lynn
We appreciate you sharing your experience with us. We're happy to hear that we could come to a mutually acceptable agreement regarding the renewal cost after discussing it with you.
All the best,
Nisha
Op uitnodiging
Home Insurance Renewal
I found Policy Expert last year on a comparison site for Home Insurance. Whilst not the cheapest; but still a considerably better premium than the then current renewal, the cover was suitable for my requirements. Renewal this year was actually a few pounds cheaper than last year. Absolute no brainer. Easy to understand website and renewal easy.
1 december 2025
Antwoord van Policy Expert
Hello Joan
We're happy you found suitable home insurance through a comparison site and that our premium and cover met your needs. We appreciate that your renewal was cheaper and the website easy to use. Thanks for your positive feedback.
All the best,
Nisha
Op uitnodiging
Martin Lewis website recommended Policy…
Martin Lewis website recommended Policy Expert so I checked them out on line - prior to paying just rang them to check I had everything I wanted covered in the quote. Spoke with Ben who was extremely helpful and a pleasure to deal with. Have now paid and cover starts mid December. Also just over £100 cheaper than my current insurance co
3 december 2025
Antwoord van Policy Expert
Hello
We're happy to hear that you had a positive experience. It's great to know that our team member was helpful and that you found our cover more affordable. Thank you for sharing your feedback with us.
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello
We appreciate your kind words! We're glad our courteous and friendly staff made your experience positive and enjoyable. Thank you!
All the best,
Nisha
Op uitnodiging
Very pleased with the service provided.
3 december 2025
Antwoord van Policy Expert
Hello Anne
We're very happy you're pleased with the service provided. We appreciate you taking the time to leave us feedback; it means a lot to us.
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello Lynne
We appreciate your review. We're happy our website was easy to use, and that you found great savings compared to local insurance brokers.
All the best,
Nisha
Op uitnodiging
Easy to get in touch with
Easy to get in touch with, and a policy which i am happy with.
3 december 2025
Antwoord van Policy Expert
Hello Leslie
We're happy to hear that you found it easy to contact us and that you are satisfied with the policy you received. Thank you for your feedback.
All the best,
Nisha
Op uitnodiging
Antwoord van Policy Expert
Hello Gerard
We appreciate you sharing your thoughts! We are so happy to hear that you find our online service excellent.
All the best,
Nisha
Op uitnodiging
My experience with Policy expert has EXCEPTIONAL!…
My experience with Policy expert has been nothing but exceptional! Right from the date of the incident they have been very helpful. At every stage of the process they have kept me updated. The personnel involved in all the works have been very professional and done a top notch job. I could not have been in better hands!
1 mei 2025
Antwoord van Policy Expert
Hello Sanjay
We're happy to hear that you had such an exceptional experience! It's great to know that our team was helpful from the start and kept you informed throughout the process. We appreciate your kind words about the professionalism and quality of their work.
All the best,
Nisha
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