KeySmart Reviews 175

I had a problem with my order -- I was accidentally not given the discount on an item that was BOGO. When I brought it to their attention, they reached out right away and offered me 2 options for a refund (store credit with a bonus amount or refund to my method of payment). I made my choice and received confirmation in less than 24 hours. Very good customer service!

I could not charge my key smart card. I contacted support thinking it was defective. They contacted me with instructions and possibilities.
At the end the card was not defective. What was defective was my wireless charger. Had to buy a new charger. Everything works good now.

An Ode to Caio Sonoda the Swift (or the Hero of the Backorder Wars)

Oh gather ‘round, good townsfolk,
and hear a tale tonight,
Of a hero born in customer care,
who battles shipping’s blight.

When storms of email marketing
darkened Wes’s weary dawn,
And orders slept in slumber deep
while twelve-hour clocks marched on—

'Twas Caio, bold and steadfast,
who rose to meet the fray,
He smote the beast called “Processing Error,”
and drove delays away!

He split the cursed backorder
with wisdom sharp and keen,
And set the iPro Orange free—
(well… in seven days, give or take a scene).

He rallied all the warehouse folk,
his banner flying high,
Till tracking numbers burst like stars
across the winter sky.

So raise your glass, ye wanderers,
let gratitude be sung—
For Caio of the KeySmart halls,
the champion, swift of tongue.

And if you pass his legend on,
make sure the tale is right:
He fought the Battle of Backorder…
and brought the gear to light.

We love the products and the customer service is just as great! My inquiry was responded to promptly with an email that was helpful and pleasant. Thank you!

Customer service responded in a timely matter and gave me good information. I have a wallet key card that works wonders. Highly recommend the product and service.

Thank you so much KeySmart for your prompt response to my inquiry and thorough response to my question and concern. Your handling of this inquiry was an excellent example of B2C exemplary customer service. I can't wait to receive my order and try out ur innovative products

The instructions for how to connect the smart card are a little off. You have to tap the button five times then press and hold. You can feel it click when you press it. I was not able to connect the smart cards to my app just by reading the instructions I reached out to their support team for help. I received an immediate response with these more detailed instructions and they worked. I’m delighted to have these.

Being able to assist for my inquiry and resolved it accordingly to want I want. Looking forward to have the items and hopefully it is good as what the ads are :)

I love KeySmart, but I had a small issue when ordering, 100% MY fault. The KS team responded promptly to my email and helped me resolve it. they were pleasant, via email of course, and helped my quickly. Just another reason to stay loyal to KeySmart.

Follow up support was great. I only gave 4 stars because I never received any kind of order confirmation.

Representative responded in a fast manner, and answered my questions promptly. Highly recommend Keysmart for their outstanding service, and advice.

Terrible company. The aftersales is non existent but I thought I’d give them another try and buy a new product. Wish I hadn’t bothered. Apparently the product is a pre order. Doesn’t say on the product at all. No worries it happens so I email to ask for update and of course the dates have changed. I really want to like this company but they are terrible.

The support staff were prompt, concise and immediately solved my problem. Thanks!

Γρήγορη ανταπόκριση και επίλυση του θέματος μου!!!

I had an issue with a lock that was my own fault. The Statik team answered my requests promptly and went above and beyond to remedy my problem. The locks are great quality at a great price. I highly recommend.

Customer Service was outstanding and fast.

I ordered a 5-pack of the iPro Key Organizer and needed a custom mix of colors. The customer support agent was incredibly helpful. She quickly assisted me with creating a customized order and explained that they would manually adjust the configuration to match exactly what I wanted. She was responsive, respectful, and made the process smooth and stress-free.

I’ll update this review once my order arrives to confirm that everything looks as expected, but so far the service has been outstanding!

Ordering is smooth. Even inner to change my order and they responded right away and helped me to change my order

Excellent customer service, very speedy response to my query. No quibble, new lock on it's way. I'm impressed!