1Cover NZ Reviews 39

TC listened to what I had to say and spotted the problem immediately. I'm pleased to say he dealt with it that day. I received a refund back into my credit card that night. Thank you TC, I'm gratef... See more

I had the pleasure of dealing with Maisie through the chat service, and she was absolutely fantastic! She quickly helped me locate a policy I thought I'd lost and spotted an important issue that could... See more

I spoke to Mia who was so helpful, friendly but professional, and answered all my questions so I fully understood what cover I needed. It can be a daunting process doing something like this but it w... See more

Great service, really prompt delivery of my request. The whole team were great, including TC.

It was so quick to get my Policy extended. Keanu was helpful and efficient. It was a very easy process and appreciate being able to do this online rather having to find the time to make a call.

I tried to get travel insurance on line but found it too hard to understand. After struggling for some time I choose to ring them instead. This was so much easier with Mia answering my questions as... See more

Massie was great explained my worries away very greatful Some of my questions were very basic but nothing was a problem to her.

The 1Cover Policy Management Portal has bugs. Online chat with a real human was helpful and resolved my amendment request quickly and efficiently. People can't be replaced by machines

Got a quote which changed the following day when I went to purchase. Jumped online via the chat and spoke to a lovely consultant, Maisie, who honored my original quote. Appreciate the help thank you :... See more

Maisie explained everything so well to me. She was very professional and helpful.

TC tried to be helpful and was helpful The Company's Link was not much good for it quoted the total premium rather than just the additional $82.13

Maisie has been helpful and responsive in my query about my quote. I have had excellent experience in the past with policies through 1Cover and hopefully that will continue in the future.

Very easy to deal with adding an extra condition was very thorough and I explained that I wasn't used to this as I don't travel often and they totally understood and helped me now I'm happy to travel... See more

Taylah was quick to respond via the online chat and provided the help I needed without fuss. I was very happy with the outcome of my interaction with her.

Very easy and quick to use Chat Service and Maisie was helpful and explained everything to me. Great to be in contact with a real person.

Efficient communication and informative support from all members of the 1Cover NZ cohort that supported me, including Sela, Keanu and Mia. All provied consistent support and were affable in response,... See more

Maisie was super understanding and helpful! She answered my question clearly and helped me with a misunderstanding I had.

Thank you Mia. Your service was very prompt, courteous & helpful. Couldn’t ask for more. Regards, Ian

Taylah has helped a lot with my query and generated a quote within minutes!

Sela was great to deal with, quick to resolve my concerns and provide next steps for my queries.

Maisie was "on to it" and I appreciated this. Thankyou !

Maisie was very helpful and efficient. Solved my issue very quickly.

Consultant Maisie answered all my queries promptly and concisely.

Keanu very helpful and provided clear answers to my questions.

The on-line Portal was easy to use and Taylah was very pleasant to deal with.

Helpful chat advisors Sela (hope I've spelt it right)

Taylah gave prompt, helpful responses to my questions.

Mia was very friendly, helpful and Vance immediate service

I have used them many times for travel overseas and found them great. One of the better policies.

Maisie was very helpful

Maisie was fantastic in helping out.

thorough knowledge good to deal with

Sela made a simple mistake change easy. Very Happy with Selas help. Thank you.

So quick and easy to chat and get the answers in a flash.

Got great service from TC on chat helpline. Many thanks.

Great customer service, special thanks to Maisie

Excellent service from Maisie.

Information forthcoming - good interaction.

Soo far good experience.