Budgetinsurance Reviews 17,817

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices offered by Budget, often finding them through comparison sites. Consumers appreciate the straightforward and easy-to-navigate website, highlighting the simplicity of obtaining quotes and setting up policies. The overall purchase experience is frequently described as smooth and efficient. People value the helpful and patient customer service, with agents being readily available by phone and providing clear explanations. Many reviewers mention the ease of understanding the policy details and the quick responses received. The value for money is a recurring theme, with customers feeling they receive a comprehensive insurance package at a reasonable cost.

Based on these reviews

Rated 4 out of 5 stars
Invited

When computing my proposal form. I accidentally gave the wrong date for my only accident. This caused a major problem which was very easily sorted by him a very short phone call to service Centre. It... See more

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Rated 4 out of 5 stars
Invited

Got to be honest. I'd never heard of this company before. It was only by using one of the price comparison sites that led me to it. It had all the things I needed for insuring my vehicle including the... See more

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Rated 4 out of 5 stars
Invited

I think four stars is fair just for the price and signing up procedure as only just joined. Been with my previous insurer 'General Accident' for the last six years who have always been reasonable with... See more

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Rated 4 out of 5 stars
Invited

Direct and easy way to car insurance policy. When I applied to purchase insurance policy for my car, Budget Insurance made ithe process fast, smooth and seamless for me. Their offered rate are ver... See more

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Rated 5 out of 5 stars
Invited

Great value for the money Good insurance policy All round good package deal for fully comprehensive insurance. Good customer service on the phone very helpful. Hopefully I'll get another good d... See more

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Rated 5 out of 5 stars
Invited

Very competitive prices on both my vehicles. Customer services were really helpful and patient, spending a lot of time with me and even ringing me back when the battery on my phone ran out! The only t... See more

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Rated 5 out of 5 stars
Invited

Initially disappointed after they upped my premium cos of a mistake on a claim date. Really impressed with their solution. A really lovely and caring customer rep sorted it. I now recommend them.

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Rated 3 out of 5 stars
Invited

We submitted information for a quote and after buying motor insurance we’re told it was incorrect . I explained we had been hit by a lorry while we were stationary, the lorry firm asked that we all... See more

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Rated 5 out of 5 stars
Invited

Found through comparison sites and gave a very competitive car insurance price. Included everything I needed and had option for add ons. I like the fact Budget Insurance have claim and general helpli... See more

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Rated 3 out of 5 stars
Invited

Information is sent by email straight away which is good. Was very disappointed with the £25 fee for change of registration plate. Nothing else had changed on the 🚘 car. Other insurers waver this if... See more

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Rated 5 out of 5 stars
Invited

I didn't have to claim, so I can only rate on the basis of purchase experience, price, and efficiency with documentation, etc. I was impressed. Everything went smoothly and the premium vs. cover was v... See more

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Rated 4 out of 5 stars
Invited

Helpful, knowledgeable, answered the phone,called me back. Beat other company by 100. Seems lv insurance do not agree with loyal customers. Will renew if price not increased .there are always a cheape... See more

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Rated 5 out of 5 stars
Invited

I have consistently found that Budget offers good insurance quotes. Even my renewals have not shot up in price. I now have a van and insurance through this company. It is also very easy to get a... See more

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Rated 5 out of 5 stars
Invited

First time I have used this company I found it easy to use with fast responses. Would definitely highly recommend this company gave excellent advice.

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Rated 5 out of 5 stars
Invited

Just insured my car. Found them through Go compare. Very reasonable for the amount of cover. Phoned them a couple of times. Got straight through, and the agents were very friendly and helpful. So far... See more

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Rated 5 out of 5 stars
Invited

Excellent from start to finish….easy,step by step approach and definitely customer focused. Overall quick,decisive and by far the easiest online experience I have had…..5 stars.

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Rated 5 out of 5 stars

They wanted to charge me £24 extra, on top of a £25 administration fee, just to move 2 streets away to my new property. Luckily Kirsty was able to help and understood how stressful moving house can be... See more

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Rated 4 out of 5 stars
Invited

Easy to sort out my car insurance initially but when trying to correct an error I was waiting on the phone too long

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Rated 5 out of 5 stars
Invited

Contact to Budget Insurance was through Uswitch. Once on Budget's website, instructions were easy to follow, with various options. Completion and payment was also easy. We followed up by purchasing a... See more

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Rated 5 out of 5 stars
Invited

The price its brilliant for me personally the price determines if I stay or look at other sites and the service is great as is if you want to add anything to the policy it's user friendly and the poli... See more

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Rated 3 out of 5 stars
Invited

Problem getting quote due to taking my personal registration from previous car, you still,2 weeks later show the file on previous car instead of new car, but your call centre was excellent at trying t... See more

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Rated 5 out of 5 stars
Invited

I was stunned by the large increase for renewal of my car insurance, decided to look for a better price. I did a search on line and was so pleased with the good price quoted that I decided to use Bu... See more

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Rated 5 out of 5 stars
Invited

Has proved to be competitive over past 2 years, current renewal for 3rd. lower than previous cost. Having had no need to make a claim, or reason for contacting, obviously unable to comment.

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Rated 3 out of 5 stars
Invited

They did everything expected of them and a bit more dealing with an aged customer Patience with every question Made sure that each questuin was understood before going to next So polite

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Rated 5 out of 5 stars
Invited

I've used Budget a few times for my car insurance and have always found the process easy and without stress. This is really refreshing as it can be a frustrating process with some.otger companies. We... See more

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Rated 3 out of 5 stars

Awful company to deal with so may additional charges I wouldn’t recommend them nor would I ever use them again However i receieved a call from Kirsty who was really helpful and wanted to rectify a... See more

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Rated 5 out of 5 stars
Invited

Everything was very straightforward, and excellent price. I got my renewal at less than half price ftom my previous provider

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Rated 4 out of 5 stars
Invited

So far so good! I looked around for a decent, low price car insurance, and Budget came out on top. I'll let you know at the renewal price how things went.

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Rated 5 out of 5 stars
Invited

Best renewal premium, so changed from previous company. It pays to shop around.

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Rated 5 out of 5 stars
Invited

I’m 1st time been with Budget insurance so hope we staying together for long time

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Rated 5 out of 5 stars
Invited

From start to finish, the experience online was so good, very straight forward, and easy to read.

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Rated 5 out of 5 stars
Invited

Completed insurance application online but something went wrong. Phoned customer services, and got it sorted and complete straight away.

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Rated 4 out of 5 stars
Invited

I used price comparison site ,and found Budget to be user friendly,and also relatively easy to complete questions and set up my new car insurance.

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Rated 5 out of 5 stars
Invited

First time I have used Budget insurance very easy to set up and very competitive, I will be looking forward to receiving quotes on other insurance products as required!

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Rated 5 out of 5 stars
Invited

Very easy for me to understand and was explained properly with the person on the phone and I wanted a copy of my insurance documents they sent them with in days thank you mr King

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Rated 4 out of 5 stars
Invited

Budget provided a competitive car insurance quote for me and I found the process easy to deal with.

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Rated 5 out of 5 stars
Invited

My wife and i have never used the Internet for car insurance we've always done it the old way paying over the odds every year budget insurance was very reasonable a lot cheaper we will use again when... See more

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Rated 5 out of 5 stars
Invited

Can’t really say much as you never really know how good any insurance is until you want to claim. Very pleased with the price.

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Rated 5 out of 5 stars
Invited

Helpful advice with service. Plus a good price compared with other sites I tried.

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Rated 3 out of 5 stars
Invited

This is a pointless exercise as you never know how good an insurance company is until you make a claim, so pointless making comments.

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Rated 5 out of 5 stars
Invited

It was so easy to fill in the application. I am very happy with my insurance quote and have paid in full.

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Rated 5 out of 5 stars
Invited

Excellent service, website quick and easy to use. Very reasonable quote provided and was accepted

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Rated 5 out of 5 stars
Invited

It couldn’t have been easier. My car insurance was sorted out in just a couple of minutes.

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Rated 5 out of 5 stars
Invited

HIGHLY RECOMMEND GREAT VALUE AND HALF THE PRICE OF MY PREVIOUS PROVIDER OF INSURANCE 5 ⭐️⭐️⭐️⭐️⭐️🥳🥳🥳🥳🥳

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Rated 5 out of 5 stars
Invited

Easy straight forward, no messing around.

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Rated 5 out of 5 stars
Invited

Excellent service at a great price

Company replied

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Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Best renewal premium

Best renewal premium, so changed from previous company. It pays to shop around.

4 December 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Alan,

Thank you for your 5 star review! I'm pleased to hear you were happy with the renewal premium!

Kirsty

Rated 1 out of 5 stars
Invited

Do not use this company

The company is a complete shambles. On my policy I selected 0 years no claims bonus. The policy was subsequently cancelled as I couldn’t prove a no claims bonus even though 0 had been selected. They then charged me £122 for a cancellation fee because I couldn’t prove something that didn’t exist.

29 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi,

Thank you for sharing your feedback with us. I completely understand how frustrating this situation must feel, and I’m really sorry for the confusion caused.

Just to clarify, we weren’t asking for proof of 0 years no claims bonus, since you selected 0 years, we absolutely understand that there wouldn’t be any documentation for that.

I’m also sorry to hear you didn’t feel comfortable discussing this with me earlier; that was never our intention, and we truly value open communication to resolve issues quickly.

I’d love the opportunity to make this right for you and ensure you feel supported. If you’re happy for me to take another look, please let me know and I’ll do everything I can to help. Your experience matters to us, and we appreciate you taking the time to share your concerns.

Leanne

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost. I paid my insurance in full and on the same day they cancelled my policy without a reason, when I called to get my policy up and going again they tried to charge me a extra £220 saying that they couldn’t over my insurance at the same price. Complete joke money scam.

4 December 2025
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

HI Fionnuala,

Thank you for sharing your experience, and we’re very sorry to hear about the frustration and inconvenience you’ve encountered. We understand how worrying it can be to have a policy cancelled unexpectedly, especially after making payment in full.

Cancellations can only occur when specific issues arise during our validation checks, and we apologise if this was not clearly communicated to you at the time. We also appreciate how concerning it must have been to be quoted a higher price when speaking to our team. Pricing can change based on the information available at the point of reinstatement, but we completely understand why this situation felt unfair.

If you send me your policy details to socialresponders@bglgroup.co.uk i will be happy to take another look for you.

Vicky

Rated 5 out of 5 stars
Invited

First time I have used Budget insurance…

First time I have used Budget insurance very easy to set up and very competitive, I will be looking forward to receiving quotes on other insurance products as required!

29 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Andrew,

Thank you for taking the time to leave us your review about your price and the easy set up.

Vicky

Rated 4 out of 5 stars
Invited

Excellent service

When computing my proposal form. I accidentally gave the wrong date for my only accident. This caused a major problem which was very easily sorted by him a very short phone call to service Centre. It was dealt with swiftly and efficiently and I was very impressed.

28 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hey Geoffrey,

Thank you so much for taking the time to review your recent Customer Service experience!

I am really pleased to hear that we were able to get your issue sorted for you swiftly and efficiently.

Vicky

Rated 5 out of 5 stars
Invited

Good customer service

Great value for the money
Good insurance policy
All round good package deal for fully comprehensive insurance.
Good customer service on the phone very helpful.
Hopefully I'll get another good deal next year.

27 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Robert,

Thank you for your 5 star review and feedback. It's great to hear that you found great value in our fully comprehensive insurance package and that our customer service team was helpful over the phone.

Leanne

Rated 5 out of 5 stars
Invited

Very easy to organise and at a good…

Very easy to organise and at a good price

3 December 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi,

Thank you for your 5 star review and feedback. It's great to hear that you found the process easy to organise and you're happy with our prices.

Leanne

Rated 5 out of 5 stars
Invited

Very straight forward experience

From start to finish, the experience online was so good, very straight forward, and easy to read.

24 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hey Angela,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that your online experience was straightforward and easy to navigate.

We really appreciate you taking the time to share your experience!

Laura

Rated 1 out of 5 stars

Stressful experience

Unfortunately not happy with the service we have received. We had an email saying we needed to call immediately which understandably worried us as it did not provide any details. The email said phone lines were open till 8pm. When we called we were left on hold for ages and then told the department actually closes at 6pm. We called back a few days later and the person put us on hold for 15 minutes and then hung up. He also did not tell us he was putting us on hold and the line just went silent. We called back and the next man was helpful but quoted us £360 as an outstanding payment which we had not been made aware of so was a real shock to receive this before Christmas. We then called back today to cancel (as we found cheaper provider elsewhere) and the lady said the outstanding payment was £395! She then put us on hold and once again we were hung up on and nobody tried to call us back. Very misleading, hidden costs and a stressful experience trying to get through to someone without being cut off and hung up on.

2 December 2025
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Sarah,

Thank you for sharing your experience with us. We’re really sorry to hear how stressful this has been – that’s not the level of service we aim to provide.
We understand how worrying it must have felt to receive an urgent email without details, and then face long waits and dropped calls. The confusion around the outstanding payment and the changes in quoted amounts clearly added to your frustration, and we appreciate you taking the time to explain what happened.
I have passed your concerns over to our complaints team to investigate further for you and be in touch.
Thank you again for letting us know.

Vicky

Rated 1 out of 5 stars

I dont understand why I've been asked…

I dont understand why I've been asked to send documents on separate days, am I now perhaps hired to keep track of my emails for my claim. Shouldnt I be requested to send everything at one go and relax knowing that budget insurance is handling the matter? Now you are causing me stress on top of stress as I'm already stressing over the car being damaged

2 December 2025
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ofentse,

We're sorry to hear you are unhappy with being asked to send in documents while going through a claim. Please can you email your policy details over to socialresponders@bglgroup.co.uk so we can look into this further for you.

Kirsty

Rated 5 out of 5 stars
Invited

First time I have used this company I…

First time I have used this company I found it easy to use with fast responses. Would definitely highly recommend this company gave excellent advice.

24 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Mrs Hargreaves,

It's fantastic to hear you would highly recommend us to others!

Kirsty

Rated 5 out of 5 stars
Invited

First class …

I believe Budget insurance dealt with me as a customer very professionally and precise in explaining details of my car insurance inventory Thank you Budget

27 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hiya Robert,

Thank you so much for your lovely review!

We’re really pleased to hear that you felt well looked after and that our team explained everything clearly and professionally.

We truly appreciate you taking the time to share your feedback — and thank you for choosing Budget Insurance!

Thanks Laura

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