Budgetinsurance Reviews 17,817

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices offered by Budget, often finding them through comparison sites. Consumers appreciate the straightforward and easy-to-navigate website, highlighting the simplicity of obtaining quotes and setting up policies. The overall purchase experience is frequently described as smooth and efficient. People value the helpful and patient customer service, with agents being readily available by phone and providing clear explanations. Many reviewers mention the ease of understanding the policy details and the quick responses received. The value for money is a recurring theme, with customers feeling they receive a comprehensive insurance package at a reasonable cost.

Based on these reviews

Rated 4 out of 5 stars
Invited

When computing my proposal form. I accidentally gave the wrong date for my only accident. This caused a major problem which was very easily sorted by him a very short phone call to service Centre. It... See more

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Rated 4 out of 5 stars
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Got to be honest. I'd never heard of this company before. It was only by using one of the price comparison sites that led me to it. It had all the things I needed for insuring my vehicle including the... See more

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Rated 4 out of 5 stars
Invited

I think four stars is fair just for the price and signing up procedure as only just joined. Been with my previous insurer 'General Accident' for the last six years who have always been reasonable with... See more

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Rated 4 out of 5 stars
Invited

Direct and easy way to car insurance policy. When I applied to purchase insurance policy for my car, Budget Insurance made ithe process fast, smooth and seamless for me. Their offered rate are ver... See more

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Rated 5 out of 5 stars
Invited

Great value for the money Good insurance policy All round good package deal for fully comprehensive insurance. Good customer service on the phone very helpful. Hopefully I'll get another good d... See more

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Rated 5 out of 5 stars
Invited

Very competitive prices on both my vehicles. Customer services were really helpful and patient, spending a lot of time with me and even ringing me back when the battery on my phone ran out! The only t... See more

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Rated 5 out of 5 stars
Invited

Initially disappointed after they upped my premium cos of a mistake on a claim date. Really impressed with their solution. A really lovely and caring customer rep sorted it. I now recommend them.

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Rated 3 out of 5 stars
Invited

We submitted information for a quote and after buying motor insurance we’re told it was incorrect . I explained we had been hit by a lorry while we were stationary, the lorry firm asked that we all... See more

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Rated 5 out of 5 stars
Invited

Found through comparison sites and gave a very competitive car insurance price. Included everything I needed and had option for add ons. I like the fact Budget Insurance have claim and general helpli... See more

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Rated 3 out of 5 stars
Invited

Information is sent by email straight away which is good. Was very disappointed with the £25 fee for change of registration plate. Nothing else had changed on the 🚘 car. Other insurers waver this if... See more

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Rated 5 out of 5 stars
Invited

I didn't have to claim, so I can only rate on the basis of purchase experience, price, and efficiency with documentation, etc. I was impressed. Everything went smoothly and the premium vs. cover was v... See more

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Rated 4 out of 5 stars
Invited

Helpful, knowledgeable, answered the phone,called me back. Beat other company by 100. Seems lv insurance do not agree with loyal customers. Will renew if price not increased .there are always a cheape... See more

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Rated 5 out of 5 stars
Invited

I have consistently found that Budget offers good insurance quotes. Even my renewals have not shot up in price. I now have a van and insurance through this company. It is also very easy to get a... See more

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Rated 5 out of 5 stars
Invited

First time I have used this company I found it easy to use with fast responses. Would definitely highly recommend this company gave excellent advice.

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Rated 5 out of 5 stars
Invited

Just insured my car. Found them through Go compare. Very reasonable for the amount of cover. Phoned them a couple of times. Got straight through, and the agents were very friendly and helpful. So far... See more

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Rated 5 out of 5 stars
Invited

Excellent from start to finish….easy,step by step approach and definitely customer focused. Overall quick,decisive and by far the easiest online experience I have had…..5 stars.

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Rated 5 out of 5 stars

They wanted to charge me £24 extra, on top of a £25 administration fee, just to move 2 streets away to my new property. Luckily Kirsty was able to help and understood how stressful moving house can be... See more

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Rated 4 out of 5 stars
Invited

Easy to sort out my car insurance initially but when trying to correct an error I was waiting on the phone too long

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Rated 5 out of 5 stars
Invited

Contact to Budget Insurance was through Uswitch. Once on Budget's website, instructions were easy to follow, with various options. Completion and payment was also easy. We followed up by purchasing a... See more

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Rated 5 out of 5 stars
Invited

The price its brilliant for me personally the price determines if I stay or look at other sites and the service is great as is if you want to add anything to the policy it's user friendly and the poli... See more

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Rated 3 out of 5 stars
Invited

Problem getting quote due to taking my personal registration from previous car, you still,2 weeks later show the file on previous car instead of new car, but your call centre was excellent at trying t... See more

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Rated 5 out of 5 stars
Invited

I was stunned by the large increase for renewal of my car insurance, decided to look for a better price. I did a search on line and was so pleased with the good price quoted that I decided to use Bu... See more

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Rated 5 out of 5 stars
Invited

Has proved to be competitive over past 2 years, current renewal for 3rd. lower than previous cost. Having had no need to make a claim, or reason for contacting, obviously unable to comment.

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Rated 3 out of 5 stars
Invited

They did everything expected of them and a bit more dealing with an aged customer Patience with every question Made sure that each questuin was understood before going to next So polite

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Rated 5 out of 5 stars
Invited

I've used Budget a few times for my car insurance and have always found the process easy and without stress. This is really refreshing as it can be a frustrating process with some.otger companies. We... See more

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Rated 3 out of 5 stars

Awful company to deal with so may additional charges I wouldn’t recommend them nor would I ever use them again However i receieved a call from Kirsty who was really helpful and wanted to rectify a... See more

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Rated 5 out of 5 stars
Invited

Everything was very straightforward, and excellent price. I got my renewal at less than half price ftom my previous provider

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Rated 4 out of 5 stars
Invited

So far so good! I looked around for a decent, low price car insurance, and Budget came out on top. I'll let you know at the renewal price how things went.

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Rated 5 out of 5 stars
Invited

Best renewal premium, so changed from previous company. It pays to shop around.

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Rated 5 out of 5 stars
Invited

I’m 1st time been with Budget insurance so hope we staying together for long time

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Rated 5 out of 5 stars
Invited

From start to finish, the experience online was so good, very straight forward, and easy to read.

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Rated 5 out of 5 stars
Invited

Completed insurance application online but something went wrong. Phoned customer services, and got it sorted and complete straight away.

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Rated 4 out of 5 stars
Invited

I used price comparison site ,and found Budget to be user friendly,and also relatively easy to complete questions and set up my new car insurance.

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Rated 5 out of 5 stars
Invited

First time I have used Budget insurance very easy to set up and very competitive, I will be looking forward to receiving quotes on other insurance products as required!

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Rated 5 out of 5 stars
Invited

Very easy for me to understand and was explained properly with the person on the phone and I wanted a copy of my insurance documents they sent them with in days thank you mr King

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Rated 4 out of 5 stars
Invited

Budget provided a competitive car insurance quote for me and I found the process easy to deal with.

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Rated 5 out of 5 stars
Invited

My wife and i have never used the Internet for car insurance we've always done it the old way paying over the odds every year budget insurance was very reasonable a lot cheaper we will use again when... See more

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Rated 5 out of 5 stars
Invited

Can’t really say much as you never really know how good any insurance is until you want to claim. Very pleased with the price.

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Rated 5 out of 5 stars
Invited

Helpful advice with service. Plus a good price compared with other sites I tried.

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Rated 3 out of 5 stars
Invited

This is a pointless exercise as you never know how good an insurance company is until you make a claim, so pointless making comments.

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Rated 5 out of 5 stars
Invited

It was so easy to fill in the application. I am very happy with my insurance quote and have paid in full.

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Rated 5 out of 5 stars
Invited

Excellent service, website quick and easy to use. Very reasonable quote provided and was accepted

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Rated 5 out of 5 stars
Invited

It couldn’t have been easier. My car insurance was sorted out in just a couple of minutes.

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Rated 5 out of 5 stars
Invited

HIGHLY RECOMMEND GREAT VALUE AND HALF THE PRICE OF MY PREVIOUS PROVIDER OF INSURANCE 5 ⭐️⭐️⭐️⭐️⭐️🥳🥳🥳🥳🥳

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Rated 5 out of 5 stars
Invited

Easy straight forward, no messing around.

Company replied

Rated 5 out of 5 stars
Invited

Excellent service at a great price

Company replied

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Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Upto yet great

Upto yet great, good.price

1 December 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Wayne,

I'm pleased to hear you were happy with the premium offered for insurance with ourselves!

Kirsty

Rated 4 out of 5 stars
Invited

Deal

Great so far , I m a new customer good price

26 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ricardo,

Thank you for your review and feedback!

Kirsty

Rated 2 out of 5 stars
Invited

they don't respond to messages

they don't respond to messages, they just send generic messages. Frustrating.

30 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi,

I am very sorry you feel that you only get generic responses from messages, to get instant answeres to questions you can contact our Call Centre on 0344 412 2122.

We will be in-touch to assist you.

Vicky

Rated 5 out of 5 stars
Invited

It couldn’t have been easier

It couldn’t have been easier. My car insurance was sorted out in just a couple of minutes.

22 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Richard,

Thank you for your 5 star review and feedback!

Kirsty

Rated 5 out of 5 stars
Invited

Great Price

Can’t really say much as you never really know how good any insurance is until you want to claim.
Very pleased with the price.

9 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Brian,

Thank you for taking the time to leave us your review!

I am glad that you are happy with your price.

Vicky

Rated 4 out of 5 stars
Invited

Good

so far so good

25 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hey,

Thank you for taking for your four-star review!

Vicky

Rated 5 out of 5 stars
Invited

HIGHLY RECOMMEND GREAT VALUE AND HALF…

HIGHLY RECOMMEND GREAT VALUE AND HALF THE PRICE OF MY PREVIOUS PROVIDER OF INSURANCE 5 ⭐️⭐️⭐️⭐️⭐️🥳🥳🥳🥳🥳

22 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hey Andrew,

Thank you for your amazing five-star feedback!

Enjoy your saving with us.

Vicky

Rated 5 out of 5 stars
Invited

Just insured my car

Just insured my car. Found them through Go compare. Very reasonable for the amount of cover. Phoned them a couple of times. Got straight through, and the agents were very friendly and helpful. So far a smooth experience. Hopefully it will continue.

21 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Richard,

Thank you so much for taking the time to leave us your fabulous five-star review!

Lovely to hear that you are happy with the price and the service received from our agents.

Vicky

Rated 5 out of 5 stars
Invited

Satisfaction

My wife and i have never used the Internet for car insurance we've always done it the old way paying over the odds every year budget insurance was very reasonable a lot cheaper we will use again when up for renewal

29 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Francis,

Thank you for taking the time to review your car insurance purchase with us!

Welcome to Budget Insurance.

Vicky

Rated 5 out of 5 stars
Invited

Very good easy to deal with

Very good easy to deal with
Nice customer service

29 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hey,
It's great to hear about the service you received from our team. Thank you for your review.
Rachel

Rated 2 out of 5 stars

Disappointing experience

The competitive price swayed it for us to insure our car with Budget Insurance. As is usual with these kinds of services you don’t really find out how good or bad they are until you need to contact them about something. Their non-claims phones are not manned after 6pm so that wasn’t great. We had changed our car for a smaller engine car and as we had 5 months left on the policy we thought it would be a simple matter of amending the policy with perhaps a nominal administration fee. We learned it would cost an additional £160 to insure the new car for the remaining five months but after shopping around we found we could insure it for a year for just £205. We have cancelled the policy and expected a small refund seeing as we have paid in full for 12 months cover but have only used 7 months but we were told the admin fee off £25, cancellation fee of £50 and some other charge I can’t recall completely wiped out any refund due to us. Cheapest isn’t always the best once you scratch the surface. Quite a disappointing experience and I would urge others to check the same print very carefully especially concerning the cancellation fees etc. I have learnt something though and that is to never pay in full, I will pay monthly from now on as I can cancel the direct debit at any time and not be hit with those fees.

29 November 2025
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Karl,
I'm sorry that you were unhappy with the quote we offered for the mid-term changes to you policy. We will be in touch soon to discuss the process and fee in more detial with the hopes to offer a resolution. Thank you.
Rachel

Rated 2 out of 5 stars
Invited

Liked the process at the start sparking…

Liked the process at the start sparking the new policy quick and easy, they received false info from the CUE database from claims i had years ago witch is not there fault but when i recieved the email from them telling me the quote is going £100+ dearer than i was quoted, they where giving me so long to send proof to resolve this matter, i contacted my previous insurer for proof of my claim and sent it to the email the told me to, 5 6 days later the issue was not resolved and i had no reply so i had to waste more time and phone them up to resolve, evetually it was resolved but respondence was poor

28 November 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Gary,
I'm very sorry to hear about the experience you've had with the validation of your policy and the delay in the process. We will be in touch with you soon to discuss your feedback.
Rachel

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