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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and the excellent value for money it offers. The user-friendly website and app contribute to a seamless and straightforward experience, making it easy for consumers to navigate and purchase policies. People also appreciate the clarity and ease of understanding the provided information. Consumers highlight the exceptional service received from the staff, describing them as friendly, polite, and professional. The efficient handling of policy updates and issue resolution further enhances the positive sentiment. While opinions on claims handling are less consistent, the overall consensus points towards a high level of satisfaction with the company's prices, user experience and service.

Based on these reviews

Rated 4 out of 5 stars
Verified

DOC: For some reason comparison sites don't state it, and it's not like I actually use it - but I want it... the three cheaper options didn't have it: so here we are. The best value by default.

Company replied

Rated 4 out of 5 stars
Verified

Easy to setup, reasonable price. I will be interested to see how easy it will be to communicate if there is a problem. An App definitely makes contact easier.

Company replied

Rated 4 out of 5 stars
Verified

Efficient and personal service, i was amazed that a person answered my call - twice, and dealt with my queries in a friendly way. I cancelled my policy (inside the 14 days) and the full refund arrived... See more

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Rated 4 out of 5 stars
Verified

Purchase of travel insurance The process for purchasing the insurance was straight forward and clear. There was a slight hitch with the forwarding of the documents but this was rectified as soon as... See more

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Rated 5 out of 5 stars
Verified

Very happy with premium quoted after searching for a reasonably priced policy. Wasn't left on hold long as my call was answered promptly. No experience of how they would perform in a claim but feel c... See more

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Rated 5 out of 5 stars
Verified

Straight forward health insurance for a recent trip to Krakow. Thankfully everything was fine, but having peace of mind knowing I was covered if anything did happen.

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Rated 5 out of 5 stars
Verified

Was looking for travel insurance for a cruise. You either know or you don't but if you sneeze the price will go Up. Used a search engine and came back with Gigasure. Read the bumf compared the Bum... See more

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Rated 5 out of 5 stars
Verified

Clear policy documents and the cover options are great for me (especially the up-to 60 day trip cover and 21 day winter sports cover. The premium seemed competitive too. So far - much better t... See more

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Rated 5 out of 5 stars
Verified

Very easy to get travel insurance quotes, excellent price. Having an app makes things easy as well. Would definitely recommend

Company replied

Rated 5 out of 5 stars
Verified

Good morning everyone. It is with great joy and Happiness I write this review. First of all.? From my first contact With Gigasur I have Been tret like a V.I.P. all the staff are so friendly and pol... See more

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Rated 5 out of 5 stars
Verified

Went on go compare to look at holiday insurance , lots of prices , but found Giga sure was perfect for what we required at a decent price .

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Rated 5 out of 5 stars
Verified

A smooth, trouble-free experience, Steps were easy to follow and explanations were clear. Extent of cover offered was well presented. Good value for money.

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Rated 3 out of 5 stars

Buying the policy was easy and at a competitive price. Unfortunately I took I'll whilst on a cruise and ended up in icu in Cyprus.Im 61 and have travelled the world and never had to claim before.I had... See more

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Rated 5 out of 5 stars
Verified

Website easy to use, price of annual travel insurance great. Customer service exceptional. I rang to upgrade the cover from essential to premium and spoke to Lewis who was great. Then rang recently... See more

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Rated 5 out of 5 stars
Verified

I needed to update my annual travel insurance following an illness, the lady I spoke to was so helpful and the policy was updated quickly and easily. Thank you for the efficient service

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Rated 5 out of 5 stars
Verified

Gigasure was very efficient and very good value for money the website was very easy to use. I will definitely be using them In the future and will recommend to family and friends.

Company replied

Rated 5 out of 5 stars
Verified

Excellent cover provided at all levels. Best price for multitrip annual inc: 45 days max single trip stay. Lower excess and existing health issues covered. What more could you ask for ?

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Rated 5 out of 5 stars
Verified

It was easy to join up and to get a quote. I think the hardest part was logging into the app but I got there in the end. Don’t take it the wrong way guys. I hope I never need you but it’s reassuring t... See more

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Rated 5 out of 5 stars
Verified

Found Gigasure through a search engine after being refused renewal with the company we had been with for many years. Provided us with a choice of of cover levels for us to choose from. Good price com... See more

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Rated 5 out of 5 stars
Verified

Website is easy to navigate making it a simple process. All the information is clear and the form easy to fill in. Competitive prices too. Purchased annual multi-trip with 60 day cover - and one of u... See more

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Rated 5 out of 5 stars
Verified

Very helpful staff when we were unsure how to download documents etc. The company kept us very well informed as to how our claim was progressing which helped enormously. Thank you

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Rated 5 out of 5 stars
Verified

My call was answered quickly, dealt with professionaly and politely, I will be happy to use Gigasure again in future.

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Rated 4 out of 5 stars
Verified

Need to renew my 12 months holiday insurance as the last company triple there price went on compare the market got the quotes then went directly to gigasure saved another £30:00 was straight forward... See more

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Rated 4 out of 5 stars
Verified

Purchase was simple and straightforward. Price was very fair for the requirements that we listed. A follow-up will be added to indicate how good they are if we are unfortunate enough to claim.

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Rated 5 out of 5 stars
Verified

I was advised by my current insurer to try money helper site as I have medical conditions that made renewing exceptionally expensive. I picked Gigasure having read the cover as it was an excellent op... See more

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Rated 5 out of 5 stars
Verified

Easy to amend policy by adding extra days on because of tour operators change in return flights. Helpful customer services who guided me through the proces.

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Rated 5 out of 5 stars
Verified

Very competitive prices plus the European area covers the channel islands which was critical for our needs. The policy seems perfect and hopefully we won't need to claim on it.

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Rated 5 out of 5 stars
Verified

The site was easy to navigate and understand and most importantly the cost was fair although it could Always be Lower.

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Rated 5 out of 5 stars
Verified

I took out a single trip travel policy at the last minute for my holiday to Egypt and due to my pre-existing medical conditions, you were the most comparable. Thank you.

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Rated 5 out of 5 stars
Verified

Very helpful and made the whole experience of arranging my travel insurance simple. Would highly recommend and will be in touch again for next years policy.

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Rated 5 out of 5 stars
Verified

This was by far the best quote for an Annual Cruise Travel Policy, offering me the same cover for less than half the price of most of the others.

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Rated 4 out of 5 stars
Verified

Found on a comparison site but directed to site very easy and quick price was very good.

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Rated 5 out of 5 stars
Verified

Very good price for travel insurance compared to most.never used it and hope not to this being my third policy

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Rated 5 out of 5 stars
Verified

Very easy to go through the details. Quick responses to myvquestions . Very reasonably priced

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Rated 5 out of 5 stars
Verified

Very easy to take out my travel insurance, and was just what I needed. Very competitive price too. Thank you 😊

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Rated 5 out of 5 stars
Verified

Very good experience the man on the phone was very polite and helpful very happy customer

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Rated 5 out of 5 stars
Verified

Very good service. Sorted out an admin problem over the phone with no fuss.

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Rated 5 out of 5 stars
Verified

It was so easy and affordable, I had to call them as I wanted longer than 31 days duration, no problem it was a bit more expensive but still cheaper than most other companies, plus the customer servic... See more

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to get travel insurance with Gigasure, and the price was excellent considering my medical history.

Company replied

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Company details

  1. Insurance Company
  2. Travel Insurance Company

Written by the company

At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, Car Hire Excess Insurance and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.

Gigasure, your travel companion

Written by the company

Our Products:
Travel Insurance. Backpacker Insurance. Car Hire Excess Insurance. Van Hire Excess Insurance.
The Gigasure app empowers you to:
Get quote and buy Travel Insurance in quick steps. Manage your policy. Access, activate and use your GigaShield Flight Delay and Baggage Delay benefits. Easily Boost your existing policy. Renew your policy seamlessly with just a few taps in the Gigasure app. Reach our friendly Customer Care Team instantly. View and download your insurance documents on the go. Submit claims quickly and with ease.
Post-purchase Boosts:
Adventure Sports and Activities. Cruise cover. Extended Travel Disruption. Winter Sports. Golf cover. Business travel
GigaShield - Travel Disruption Benefits:
GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. GigaShield Baggage Delay provides you with a prompt cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive.

Contact info

Promotion box for Gigasure

Travel worry-free with Gigasure

Explore our products and get covered in moments

4.4

Excellent

TrustScore 4.5 out of 5

864 reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Good cover with low excess

Found gigasure using confused.com
After answering all the questions we selected them from the list as they offered good cover with low excess.
It was easy to follow the link and take out the policy with just a few more questions to answer.

6 December 2025
Rated 1 out of 5 stars
Verified

My motorhome broke down

My motorhome broke down, and through no fault of my own, I had to cancel my Ferry from Toulon to Sardinia which cost me £311.00. This insurance company refused to cover the cost. After I'd had to wait nearly 2 months, I get nothing. Really not good enough. I will never use them again.

30 September 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are sorry that you have had a poor experience when submitting a claim. We have reached out to the claims handlers, IMG, to contact you regarding your feedback and we will endeavour to get to the bottom of this to try and resolve this for you as best as we can.

Rated 4 out of 5 stars
Verified
Gigasure logo

Reply from Gigasure

Thank you for your review. We aim to remove the hassle from insurance, whilst offering great cover at an affordable price. Feedback like this lets us know that we're going in the right direction.

Rated 5 out of 5 stars
Verified

Easy fix

Great experience small glitch but 1 phone call and help straight away problem solved. Excellent service highly recommended 👌 many thanks

5 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that we were able to action and resolve your request so quickly. Our customer care team do an excellent job servicing our customers to the highest standards, and we're delighted that on this occasion we've been able to meet your expectations.

Rated 4 out of 5 stars
Verified

Very good thanks

Very good thanks

29 November 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. Hearing positive feedback from our customers really lets us know that we're achieving our goals of offering great cover at an affordable price. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Great Service no Hassle

Just what I needed

5 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We're delighted to know we've been able to meet your expectations. Don't forget to download our app, it's a one stop shop for all your policy needs.

Rated 5 out of 5 stars
Verified

Very competitive quote and helpful…

Very competitive quote and helpful staff.

1 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your kind review. We pride ourselves on our customer service, and also strive to make our insurance as hassle free as possible, whilst also offering great cover at an affordable price. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Reasonable cost

Easy to book and app easy to use, don’t know how claim procedure will work as quite cheap in relation to other companies

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We're delighted you have found the app so easy to use, and that we've been able to meet your expectations, and we can assure you that when you need us we'll be there to assist in any way we can.

Rated 5 out of 5 stars
Verified

Competitive price, worth a look at.

I chose this company because of its competitive price and ease of buying on-line. After sales was good as I received an e-mail almost immediately after purchase. Well worth a look if you're looking for holiday insurance.

5 December 2025
Gigasure logo

Reply from Gigasure

Thank you for such kinds words. We strive to remove the hassle from insurance and to offer the best cover at the best price, and we're delighted to know that we've been able to meet your expectations.

Rated 5 out of 5 stars
Verified

Simple process

Simple process to arrange good multi-travel insurance for my wife and I.

5 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that you had such a positive experience when engaging with our service. We strive to offer the best cover for the best price, and we thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Straight forward health insurance for a…

Straight forward health insurance for a recent trip to Krakow. Thankfully everything was fine, but having peace of mind knowing I was covered if anything did happen.

1 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that you had a positive experience when engaging with our service, and we can assure you that when you need us, we'll be there.

Rated 5 out of 5 stars
Verified

Great site

Great site
Easy to use
Easy to contact

4 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that you had such a positive experience when engaging with our service.

Rated 5 out of 5 stars
Verified

Fast efficient service

30 November 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We pride ourselves and our service and we're delighted to know that on this occasion we were able to meet your expectations.

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