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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and the excellent value for money it offers. The user-friendly website and app contribute to a seamless and straightforward experience, making it easy for consumers to navigate and purchase policies. People also appreciate the clarity and ease of understanding the provided information. Consumers highlight the exceptional service received from the staff, describing them as friendly, polite, and professional. The efficient handling of policy updates and issue resolution further enhances the positive sentiment. While opinions on claims handling are less consistent, the overall consensus points towards a high level of satisfaction with the company's prices, user experience and service.

Based on these reviews

Rated 4 out of 5 stars
Verified

DOC: For some reason comparison sites don't state it, and it's not like I actually use it - but I want it... the three cheaper options didn't have it: so here we are. The best value by default.

Company replied

Rated 4 out of 5 stars
Verified

Easy to setup, reasonable price. I will be interested to see how easy it will be to communicate if there is a problem. An App definitely makes contact easier.

Company replied

Rated 4 out of 5 stars
Verified

Efficient and personal service, i was amazed that a person answered my call - twice, and dealt with my queries in a friendly way. I cancelled my policy (inside the 14 days) and the full refund arrived... See more

Company replied

Rated 4 out of 5 stars
Verified

Purchase of travel insurance The process for purchasing the insurance was straight forward and clear. There was a slight hitch with the forwarding of the documents but this was rectified as soon as... See more

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Rated 5 out of 5 stars
Verified

Very happy with premium quoted after searching for a reasonably priced policy. Wasn't left on hold long as my call was answered promptly. No experience of how they would perform in a claim but feel c... See more

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Rated 5 out of 5 stars
Verified

Straight forward health insurance for a recent trip to Krakow. Thankfully everything was fine, but having peace of mind knowing I was covered if anything did happen.

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Rated 5 out of 5 stars
Verified

Was looking for travel insurance for a cruise. You either know or you don't but if you sneeze the price will go Up. Used a search engine and came back with Gigasure. Read the bumf compared the Bum... See more

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Rated 5 out of 5 stars
Verified

Clear policy documents and the cover options are great for me (especially the up-to 60 day trip cover and 21 day winter sports cover. The premium seemed competitive too. So far - much better t... See more

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Rated 5 out of 5 stars
Verified

Very easy to get travel insurance quotes, excellent price. Having an app makes things easy as well. Would definitely recommend

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Rated 5 out of 5 stars
Verified

Good morning everyone. It is with great joy and Happiness I write this review. First of all.? From my first contact With Gigasur I have Been tret like a V.I.P. all the staff are so friendly and pol... See more

Company replied

Rated 5 out of 5 stars
Verified

Went on go compare to look at holiday insurance , lots of prices , but found Giga sure was perfect for what we required at a decent price .

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Rated 5 out of 5 stars
Verified

A smooth, trouble-free experience, Steps were easy to follow and explanations were clear. Extent of cover offered was well presented. Good value for money.

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Rated 3 out of 5 stars

Buying the policy was easy and at a competitive price. Unfortunately I took I'll whilst on a cruise and ended up in icu in Cyprus.Im 61 and have travelled the world and never had to claim before.I had... See more

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Rated 5 out of 5 stars
Verified

Website easy to use, price of annual travel insurance great. Customer service exceptional. I rang to upgrade the cover from essential to premium and spoke to Lewis who was great. Then rang recently... See more

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Rated 5 out of 5 stars
Verified

I needed to update my annual travel insurance following an illness, the lady I spoke to was so helpful and the policy was updated quickly and easily. Thank you for the efficient service

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Rated 5 out of 5 stars
Verified

Gigasure was very efficient and very good value for money the website was very easy to use. I will definitely be using them In the future and will recommend to family and friends.

Company replied

Rated 5 out of 5 stars
Verified

Excellent cover provided at all levels. Best price for multitrip annual inc: 45 days max single trip stay. Lower excess and existing health issues covered. What more could you ask for ?

Company replied

Rated 5 out of 5 stars
Verified

It was easy to join up and to get a quote. I think the hardest part was logging into the app but I got there in the end. Don’t take it the wrong way guys. I hope I never need you but it’s reassuring t... See more

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Rated 5 out of 5 stars
Verified

Found Gigasure through a search engine after being refused renewal with the company we had been with for many years. Provided us with a choice of of cover levels for us to choose from. Good price com... See more

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Rated 5 out of 5 stars
Verified

Website is easy to navigate making it a simple process. All the information is clear and the form easy to fill in. Competitive prices too. Purchased annual multi-trip with 60 day cover - and one of u... See more

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Rated 5 out of 5 stars
Verified

Very helpful staff when we were unsure how to download documents etc. The company kept us very well informed as to how our claim was progressing which helped enormously. Thank you

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Rated 5 out of 5 stars
Verified

My call was answered quickly, dealt with professionaly and politely, I will be happy to use Gigasure again in future.

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Rated 4 out of 5 stars
Verified

Need to renew my 12 months holiday insurance as the last company triple there price went on compare the market got the quotes then went directly to gigasure saved another £30:00 was straight forward... See more

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Rated 4 out of 5 stars
Verified

Purchase was simple and straightforward. Price was very fair for the requirements that we listed. A follow-up will be added to indicate how good they are if we are unfortunate enough to claim.

Company replied

Rated 5 out of 5 stars
Verified

I was advised by my current insurer to try money helper site as I have medical conditions that made renewing exceptionally expensive. I picked Gigasure having read the cover as it was an excellent op... See more

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Rated 5 out of 5 stars
Verified

Easy to amend policy by adding extra days on because of tour operators change in return flights. Helpful customer services who guided me through the proces.

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Rated 5 out of 5 stars
Verified

Very competitive prices plus the European area covers the channel islands which was critical for our needs. The policy seems perfect and hopefully we won't need to claim on it.

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Rated 5 out of 5 stars
Verified

The site was easy to navigate and understand and most importantly the cost was fair although it could Always be Lower.

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Rated 5 out of 5 stars
Verified

I took out a single trip travel policy at the last minute for my holiday to Egypt and due to my pre-existing medical conditions, you were the most comparable. Thank you.

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Rated 5 out of 5 stars
Verified

Very helpful and made the whole experience of arranging my travel insurance simple. Would highly recommend and will be in touch again for next years policy.

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Rated 5 out of 5 stars
Verified

This was by far the best quote for an Annual Cruise Travel Policy, offering me the same cover for less than half the price of most of the others.

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Rated 4 out of 5 stars
Verified

Found on a comparison site but directed to site very easy and quick price was very good.

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Rated 5 out of 5 stars
Verified

Very good price for travel insurance compared to most.never used it and hope not to this being my third policy

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Rated 5 out of 5 stars
Verified

Very easy to go through the details. Quick responses to myvquestions . Very reasonably priced

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Rated 5 out of 5 stars
Verified

Very easy to take out my travel insurance, and was just what I needed. Very competitive price too. Thank you 😊

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Rated 5 out of 5 stars
Verified

Very good experience the man on the phone was very polite and helpful very happy customer

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Rated 5 out of 5 stars
Verified

Very good service. Sorted out an admin problem over the phone with no fuss.

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Rated 5 out of 5 stars
Verified

It was so easy and affordable, I had to call them as I wanted longer than 31 days duration, no problem it was a bit more expensive but still cheaper than most other companies, plus the customer servic... See more

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to get travel insurance with Gigasure, and the price was excellent considering my medical history.

Company replied

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Company details

  1. Insurance Company
  2. Travel Insurance Company

Written by the company

At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, Car Hire Excess Insurance and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.

Gigasure, your travel companion

Written by the company

Our Products:
Travel Insurance. Backpacker Insurance. Car Hire Excess Insurance. Van Hire Excess Insurance.
The Gigasure app empowers you to:
Get quote and buy Travel Insurance in quick steps. Manage your policy. Access, activate and use your GigaShield Flight Delay and Baggage Delay benefits. Easily Boost your existing policy. Renew your policy seamlessly with just a few taps in the Gigasure app. Reach our friendly Customer Care Team instantly. View and download your insurance documents on the go. Submit claims quickly and with ease.
Post-purchase Boosts:
Adventure Sports and Activities. Cruise cover. Extended Travel Disruption. Winter Sports. Golf cover. Business travel
GigaShield - Travel Disruption Benefits:
GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. GigaShield Baggage Delay provides you with a prompt cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive.

Contact info

Promotion box for Gigasure

Travel worry-free with Gigasure

Explore our products and get covered in moments

4.4

Excellent

TrustScore 4.5 out of 5

869 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Competitive price, worth a look at.

I chose this company because of its competitive price and ease of buying on-line. After sales was good as I received an e-mail almost immediately after purchase. Well worth a look if you're looking for holiday insurance.

5 December 2025
Gigasure logo

Reply from Gigasure

Thank you for such kinds words. We strive to remove the hassle from insurance and to offer the best cover at the best price, and we're delighted to know that we've been able to meet your expectations.

Rated 5 out of 5 stars
Verified

Simple process

Simple process to arrange good multi-travel insurance for my wife and I.

5 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that you had such a positive experience when engaging with our service. We strive to offer the best cover for the best price, and we thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Straight forward health insurance for a…

Straight forward health insurance for a recent trip to Krakow. Thankfully everything was fine, but having peace of mind knowing I was covered if anything did happen.

1 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that you had a positive experience when engaging with our service, and we can assure you that when you need us, we'll be there.

Rated 5 out of 5 stars
Verified

Great site

Great site
Easy to use
Easy to contact

4 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that you had such a positive experience when engaging with our service.

Rated 5 out of 5 stars
Verified

Fast efficient service

30 November 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We pride ourselves and our service and we're delighted to know that on this occasion we were able to meet your expectations.

Rated 5 out of 5 stars
Verified

Very impressed with the service so far.

Clear policy documents and the cover options are great for me (especially the up-to 60 day trip cover and 21 day winter sports cover. The premium seemed competitive too. So far - much better than my previous insurer who had recently introduced silly restrictions and kept jacking up the premium by ridiculous amounts each year (60% this year and nothing had changed apart from I was a year older).

No hassle with a pre-existing medical condition either.

Activating the cover was a doddle and I have to say the Gigasure Android App is really slick, intuitive and impressive.

Have only just bought this insurance so have not needed to use the cover (hope I never need to). So can't comment on the claims process though obviously that is where we ultimately would find out how good this insurance and Gigasure is. However with their 5* rating and judging by the App and experience so far I am reasonably confident my annual multi-trip insurance is in good hands.

4 December 2025
Gigasure logo

Reply from Gigasure

Wow...we're smiling from ear to ear reading your review. It really lets us know that we're on the right track. Our goal is to make booking insurance hassle free, whilst offering the best cover at the best price. We're over the moon that you have had such a positive experience when engaging with our service and we'll be sure to share this review with our team as everyone works so hard to make sure all our customers get the best possible service and cover that suits their needs. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Great price

Good cover for good price

4 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We work hard to remove the hassle from insurance, whilst offering great cover at an affordable price. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Perfect company.

Good morning everyone. It is with great joy and Happiness I write this review.
First of all.? From my first contact With Gigasur I have Been tret like a V.I.P. all the staff are so friendly and polite. And also very very Professional. Thay are very knowledgeable and understanding. Thay explain everything we need to know. I thank you all from the Bottom of my heart.

6 December 2025
Gigasure logo

Reply from Gigasure

Thank you so much for your kind words. We pride ourselves on the service our customer care team provides and we're delighted that you got to experience that service first hand. We will be sure to pass on your kind words to our team who I am sure will be delighted to know that you had such a positive experience when engaging with our service.

Rated 1 out of 5 stars
Verified

It’s just a money west because the can…

It’s just a money west because the can not help you if you have a problem

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are sorry to hear that you had a negative experience. Can you please reach out to us at customercare@gigasure.com so that we can get some additional information about your experience to see if there is any way that we can help you?

Rated 5 out of 5 stars
Verified

Simple

Easy to use and well explained

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your kind words. We work hard to make sure our product is as accessible as possible, and that customers have all the information they need to make an informed decisions, and we're delighted to know that we've been able to meet your expectations.

Rated 5 out of 5 stars
Verified
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know you've had such a positive experience when engaging with our service. Thank you for choosing Gigasure to insure your travels.

Rated 1 out of 5 stars

Claim going to Ombudsman now. Dreadful service.

Awful service. Would never use again or recommend to anyone.
Been trying to sort claim out since 29th July when I was in hospital for 5 days.
Always promised callbacks from the Claim Handler but never received them. In my 5th month trying to sort this mess out. All relevant information has been sent and received but not any further ahead.
The amount they say I am claiming is also wrong and I’ve since had another bill from the hospital.
I was told when in hospital on the Friday of my stay that I would be moving to the Public Hospital. The insurance company said I had to stay in the private one until the Monday which put my bill up for another 3.5 days. I was then discharged with no admission to Public Hospital and had to get issue resolved when I got home after I received my fit to fly.
I paid over €3000 euros and have been sent a bill for over another €3100 euros due to the 3.5 extra days.
Claim department not interested in help at all. System always down, no one higher to talk to, have a back log etc.
Extremely stressful.
Anyone looking to use this company I would advise to avoid.
Booking the insurance very simple and straightforward however if you have to claim there is no support or help. A total disgrace.

5 December 2025
Unprompted review
Gigasure logo

Reply from Gigasure

Thank you for your review. We are extremely sorry about the experience you have had when making a claim through the claims handler IMG. We have escalated your review to IMG and requested that they act upon this as quickly as possible.

Rated 1 out of 5 stars

No Paid out on my claim …

Had a very bad experience with this company when it came to make a claim it took 4 weeks for them to get back with my claim. After sending proof of my flight delay and cancellation that’s wasn’t enough Now they don’t want to paid out . Excuse not paid out asking to claim with your other insurance which hold with the banks .

5 December 2025
Unprompted review
Gigasure logo

Reply from Gigasure

Thank you for your review. We are very sorry to hear of the issues you have encountered with your claim. We can assure you that this is not the experience we want our customers to have. Could you please contact us at cusotmercare@gigasure.com so that we can get some additional information from you regarding your claim so that we can escalate this to the claims handler, IMG, on your behalf?

Rated 5 out of 5 stars
Verified

Competitive pricing and an easy to use…

Competitive pricing and an easy to use web page.

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We work hard to remove the hassle from insurance, whilst making great cover affordable and accessible to all. We are delighted to know that on this occasion we've been able to meet your expectations.

Rated 5 out of 5 stars
Verified

Cause i try a lot of insurance and they…

Cause i try a lot of insurance and they were well dearer

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted that our pricing and cover was the most suitable for your needs. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Very easy to take out my travel…

Very easy to take out my travel insurance, and was just what I needed. Very competitive price too. Thank you 😊

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We're delighted to know that our product came out on top when you were looking for cover. Don't forget to download our app, it's a one stop shop for all your policy needs.

Rated 5 out of 5 stars
Verified

The process was Straight forward

Very straightforward to navigate, and price was in my budget.

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. Our team works hard to ensure our product is available at a price that is accessible and affordable to as many people as possible. We're delighted to know that on this occasion we were able to meet your expectations.

Rated 5 out of 5 stars
Verified

Travel Insurance

It was easy to join up and to get a quote. I think the hardest part was logging into the app but I got there in the end. Don’t take it the wrong way guys. I hope I never need you but it’s reassuring that I have the insurance now

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We'll take the feedback about the issues you had logging into the app on board and look for ways to improve this. We want our product and it's services to be as accessible as possible to all. Thank you for choosing Gigasure to insure your travels.

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