Harvey Norman Ireland Reviews 38,196

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the excellent customer service and the helpfulness of the staff in-store. Consumers have highlighted the staff's knowledge and their willingness to assist without pressuring them into buying. People also mentioned the efficiency and speed of the click and collect service, as well as the promptness of the delivery service. The delivery teams are frequently praised for their professionalism, politeness, and efficiency in assembling items and removing packaging. However, some reviewers have expressed mixed feelings about the products and orders, with a few reporting issues such as receiving the wrong item or delays in delivery. A few consumers mentioned some issues with the click and collect service.

Based on these reviews

Rated 4 out of 5 stars

We had 2 separate deliveries , a dinning table with chairs and a day bed requiring assembly. The crew delivering the dinning set were great, quick, engaging and polite. The 2 man crew delivering the d... See more

Company replied

Rated 4 out of 5 stars
Verified

The box of the headphones arrived dented and worn. I bought these primarily for noise cancelling during flights — they do the job, but it’s not amazing. Perhaps higher-end models perform better. They... See more

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Rated 4 out of 5 stars
Verified

Hi sir / madam I went in tallaght and another store both had none in the stores a ring doorbell camera I went online few minutes later I could get in the store I was in earlier to collect yo... See more

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Rated 4 out of 5 stars
Verified

I clicked and collected several items. They were available for collection the next day. However, when I arrived at the store, I had to wait for about 20 minutes for someone to get them for me - and... See more

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Rated 5 out of 5 stars

Evan from Computers and Emily at the till in the Harvey Norman store in kinsale were phenomenal. They provide amazing customer service and answered any questions we asked. They made the... See more

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Rated 5 out of 5 stars
Verified

Its relatively easy to shop with harvey norman, the staff are helpful. My only gripe would be having to ring a bell at the back of the store for click amd collect rather than a dedicated desk, its alw... See more

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Rated 5 out of 5 stars
Verified

I purchased a robot vacuum from the website. I placed the order last Sunday and paid through humm. I already had the account so it only took a few minutes to apply and was granted almost immediately.... See more

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Rated 5 out of 5 stars
Verified

Click and Collect was swift and efficient. Helpful and pleasant staff brought our purchases to our car. While in the store, we were browsing printers and a staff member came to enquire if we needed... See more

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Rated 5 out of 5 stars
Verified

I have bought multiple items in the Fonthill store (Induction cooker, travel charger, robot hoover, hand mixer etc.) and the staff are always very pleasant and helpful. They are very knowledgeable and... See more

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Rated 5 out of 5 stars

The sales assistant was extremely helpful instore. Didn’t overwhelm us with options but took the time to figure out what we needed. Very helpful delivery guys. Polite and worked fast to assemble t... See more

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Rated 5 out of 5 stars

I was assisted today by John and Dilesh. I came to the store to return a faulty item purchased in April 2024. I had proof of purchase through my online banking but no receipt. These 2 men troubleshoot... See more

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Rated 5 out of 5 stars
Verified

All the staff that helped myself and my wife purchase iphone 17 and ipad for our son for Christmas,at your store in Limerick, Ireland. Our 16 year old Sean was working for 1 week in November as part... See more

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Rated 5 out of 5 stars

Exchange of my faulty item by Harvey Norman 2 delivery guys on 5 November, 2025, was an example of how to do a job properly, with care and attention, and excellent manners !! We were moving... See more

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Rated 5 out of 5 stars

I was at the photo centre. Clara was efficient, nice yet professional. The staff seemed under pressure because of the lack of good wifi which customers found difficult to understand. It is especially... See more

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Rated 5 out of 5 stars

Lovely black EMILY sofas leather. Though, it was hard to make a decision as I would have prefer them on fabric, I visited the store several times meeting with one of the furniture specialist VISHNU... See more

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Rated 5 out of 5 stars
Verified

I ordered items to be picked up by a friend. Originally, I was to pick up myself which would have resulted in 80km round trip. I was facilitated by allowing a friend who worked near the store locat... See more

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Rated 5 out of 5 stars

Excellent customer service by Dylan in Harvey Normans. Everything arranged hassle free. Delivery was prompt and phoned twice prior to delivery to ensure someone home. Delivery men, Charles and Larry,... See more

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Rated 5 out of 5 stars
Redirected

I frequently get photos printed in your Tallaght store and staff are always so helpful. Last week I had a problem with how some of my photos turned out, but NISHON, who was the young man serving me,... See more

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Rated 5 out of 5 stars
Verified

I went online to buy a deep fat fryer and a tablet in the black friday sale and was amazed at the bargains and the ease at which I was able to get them both. The tablet was reduced by €160 and there w... See more

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Rated 5 out of 5 stars

We were given a two hour time slot during which the two lads arrived. They removed the old appliances, installed the new ones and were both efficient and polite throughout. They also took away the o... See more

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Rated 5 out of 5 stars

Very professional team in store .. special thanks to Chris to advise a good washing machine that we were looking forward and coffee machine Lavazza Team delivery in time with great manners We wi... See more

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Rated 3 out of 5 stars
Verified

Wrong name on my receipt when i went to collect an expensive purchase - two ipad airs. I ask for a replacement receipt to be emailed and I left my details - replacement receipt never issued. GDR... See more

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Rated 3 out of 5 stars
Verified

Bought a laptop for a relation of mine. When it arrived it was the correct model but not with the enhanced features which were paid for. Lucky enough they live in Swords and they were able to visit th... See more

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Rated 5 out of 5 stars

Got a delivery of a new couch Jamie and Darragh delivered. It couldn’t have been more helpful put the couch together took all the rapper with them. We’re extremely polite and kind would highly recomme... See more

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Rated 5 out of 5 stars

Shimikia was absolutely amazing She helped me out with everything about the phone I was getting my wife for Christmas and was super friendly and helpful. She knew her stuff inside and out making it ve... See more

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Rated 5 out of 5 stars
Verified

Bought a printer using click & collect. I went to the store to collect it about an hour after receiving the confirmation email. At the store I went to the computer/printer section, showed an employee... See more

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Rated 5 out of 5 stars

Choice of delivery dates enabled me to be organised! Super communication on delivery day; I knew what was happening and when. Aaron was a gentleman who made me feel like royalty. Having delivered ou... See more

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Rated 5 out of 5 stars
Verified

Excellent support on the website. There were some issues with the delivery address, but they were solved very quickly thanks to the very responsive and helpful telephone support. The prices are good,... See more

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Rated 5 out of 5 stars
Verified

It's always good, Currys next door if you want to be ignored or knowledgeable enthusiastic salesman / women at HN. Bought headphones this time, previously bought additional Deco units for a Mesh wifi... See more

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Rated 5 out of 5 stars
Redirected

Karolina was absolutely brilliant in the photo centre. I highly recommend asking her for help, also lady named Srushti. I am delighted to leave them my review because Karolina in particular was so k... See more

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Rated 4 out of 5 stars
Verified

I ORDERED DEVICE ON A SUNDAY. IT ARRIVED ON THE FOLLOWING THURSDAY. THOUGHT IYT WOULD HAVE BEEN QUICKER. ORDERING PROCESS WAS SEAMLESS. OVERALL QUITE GOOD EXPERIENCE

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Rated 3 out of 5 stars
Verified

The delivery driver left my expensive Apple Watch sitting on the doorstep in a branded Harvey Norman bag. Luckily I had a neighbour who could take it in for me as I was out all day. Really poor form

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Rated 5 out of 5 stars

I had my fridge delivered. There was great communication from the delivery team Daniel and Alex. They were very efficient and kept me informed of the exact delivery time. Everyone I have dealt with in... See more

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Rated 4 out of 5 stars

Derek & his assistant arrived at the agreed time & installed it without any problems . They were very helpful & give me a few pointers on using the Rangemaster …,….

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Rated 3 out of 5 stars
Verified

Helpful and friendly staff. Downside was, that while I was waiting in store for the order, I kept feeling harassed by sales staff. They just didn't give up trying to sell me all kind of add-ons. Too m... See more

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Rated 5 out of 5 stars
Verified

I received the wrong item in my on line order and when I called them in the Drogheda store to tell them they sorted it out within 10 minutes and the next morning I had received my correct order and wr... See more

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Rated 5 out of 5 stars

The delivery guys got the fridge into the house and thru all the doors into the kitchen carefully and skillfully. They caused no damage to anything and made sure the fridge was properly leveled and se... See more

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Rated 4 out of 5 stars
Verified

Very easy and clear website. Ordered our new TV with ease and chose to Click & Collect from our local store. My only quibble is that we didn't receive the email advising us to collect the item until w... See more

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Rated 5 out of 5 stars
Verified

Great service from Harvey Norman in possibly the busiest period for the business: Black Friday. Unbeatable price (I shopped around to find the best deal) and product delivered within 48 hours! Very im... See more

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Rated 4 out of 5 stars
Verified

Speedy delivery but had an issue where customs had to be paid on items coming straight from the factory in the UK. This could have been better flagged on the sales site. It changed the total paid cons... See more

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Rated 5 out of 5 stars
Verified

Ordered online over weekend. The email informed me it would be delivered on Tuesday. I was away due to be away on Tuesday so rang the number, expecting to hear that it would be some other date sometim... See more

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Rated 4 out of 5 stars
Verified

Every was okay but they just have limited colours of iPhone 17 pro max. It took too long for delivery, and no update in that period, had to call them and two days after delivery came.

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Rated 3 out of 5 stars
Verified

Click & Collect is such a wonderful facility - but it’s absolutely useless if when you arrive to the store the multiple staff members cannot complete the transaction as efficiently as it should be! I... See more

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Rated 4 out of 5 stars
Verified

Even though I was a click and collect customer.. I had to Queue to get to the desk with everyone else who were not click and collect customers.. eventually I went to the side of the counter where w... See more

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Rated 5 out of 5 stars
Verified

I ordered 3 tech items at 7pm on black Friday and they were ready for collection at 7.30. I had them collected by 8pm. A great online experience and some great deals for Black Friday. No hassle shoppi... See more

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Rated 5 out of 5 stars
Verified

Order was relatively easy. Struggled a bit as we ordered from abroad and it wouldn't accept our phone number but in the end we figured it out. Delivery was fast so we were happy.

Company replied

Rated 4 out of 5 stars
Verified

Shop was perfect but delivery by DPD wasn’t a good experience First robot came on Monday but door bell didn’t come until Friday

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Rated 3 out of 5 stars
Verified

The management in Blanchardstown is quite rude and seems focused on pushing overpriced items. They could also use some improvement in their personal presentation.

Company replied

Rated 5 out of 5 stars

Very quick delivering the new bed, and ensure to make me away there was a delay on the headboard and would be sent out in the coming weeks.

Company replied

Rated 5 out of 5 stars
Verified

Excellent fast delivery next day in fact, no issues at all just how you’d like it

Company replied

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.2

Great

TrustScore 4 out of 5

38K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Website easy to use

Website easy to use. Plenty of information on the product. Delivery was fsst.

28 November 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Aisling,

We're happy to hear that our website was easy to use and you found the product information helpful. We appreciate your feedback on the fast delivery!

Many thanks,
Katie.

Rated 4 out of 5 stars
Verified

Good enough service

1 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi there,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Fast efficient online ordering Happy…

Fast efficient online ordering Happy with my purchase

3 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi there,

We are happy to hear that you had a positive experience with our fast online ordering and your purchase. Thank you for your feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Prompt efficient and helpful

Prompt efficient and helpful. Thank you

29 November 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Margaret,

We appreciate you taking the time to share your positive experience. We're glad our service was helpful and efficient for you.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, welcoming cooperative staff, high quality products

30 November 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Rania,

We appreciate you sharing your thoughts. We are so glad to hear you were happy with the excellent service, staff, and high-quality products!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Very straightforward purchase…

Very straightforward purchase experience. Product arrived in double quick time. Very satisfied.

30 November 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Jerry,

We appreciate you sharing your feedback. We are very happy to hear the purchase was straightforward and the product arrived quickly!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Very efficient and quick delivery

Very efficient and quick delivery. Simple shopping process.

30 November 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Catherine,

We appreciate you sharing your feedback. We're so glad to hear you found our delivery efficient and the shopping process simple!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

I had pick up service

I had pick up service, it was super convenient! Brilliant service!

4 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Yanni,

We appreciate you taking the time to share your feedback. We are so happy to hear you found our pick-up service convenient and brilliant!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, great product

30 November 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Hila,

We appreciate you taking the time to leave this review, and we are delighted you are pleased with our product and delivery.

Many thanks,
Katie.

Rated 2 out of 5 stars
Verified

Initially I went into the castlebar…

Initially I went into the castlebar harvey norman store to buy the item. The saleperson was very unhelpful and told me that even if I ordered the item ( it was th beginning of December ), it would not be available until after christmas.
I later ordered the same item online and it was delivered within a few days.

3 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Good morning,

We appreciate you bringing this to our attention. We're sorry to hear that the in-store service did not meet your expectations and that the initial information was inaccurate. We're glad the online order was delivered promptly. We'll review this internally.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Good service

Fast and efficient

2 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Ciaran,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Got exactly what i wanted and it was…

Got exactly what i wanted and it was delivered on the date specified

30 November 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Good morning,

We're happy to hear that you received exactly what you wanted, delivered on time! We appreciate you taking the time to leave us feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Customer service was excellent

Customer service was excellent. Attention to detail I will certainly shop there again.

30 November 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Gillian,

We're happy to hear that you were pleased with our customer service and attention to detail. We appreciate your feedback and look forward to your next visit!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Good morning,

We're happy to hear that your ordering experience was fast and easy. Thank you for your positive feedback; we appreciate it!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Fast delivery

Once ordered, the item was delivered within two working days

1 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Patrick,

We're happy to hear that you received your order quickly. Thank you for your positive feedback and for taking the time to share your experience!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Harvey Norman - Home Delivery

Package arrived within 24 hours of order. Prompt updates received via email.

3 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Dervla,

We're happy to hear that the package arrived so quickly! We appreciate your positive feedback regarding our prompt updates and fast delivery.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Excellent service

My continued experiences of going through Harvey Norman, whether online or in person to the Waterford branch,are of excellence, both to the staff and to the products available, my sincere appreciation to a well oiled machine,offering a valuable service to the consumer, regards Hans Bertele.

3 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Hans,

We appreciate you taking the time to share your positive experiences with our team and products, both online and at our Waterford store. We are so glad to hear that you find value in the service we provide.

Many thanks,
Katie.

Rated 4 out of 5 stars
Verified

Ordered online

Ordered online . Quick delivery

3 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Connie,

We're happy to hear that you received your order quickly. Thank you for your positive feedback; we appreciate it.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Quick and friendly

Quick and friendly

5 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Ken,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 1 out of 5 stars
Verified

Incorrect order

My order was packed incorrectly and I received the wrong product. What made the situation even more frustrating was how difficult it was to get proper help in-store. I was passed from one department to another, with no one taking real responsibility.

Eventually, someone told me the correct item would be sent out. After waiting several days with no delivery, I followed up again—only to be told that it was now DPD’s responsibility and that the item had supposedly been dispatched. Nearly a week later, I am still waiting.

2 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Ewa,

Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, if you would like to e-mail the details of this to customer@support.harveynorman.ie, we can have this looked into.

Many thanks,
Katie.

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