LeMiniRider® Reviews 5,745

Im June I ordered a mini quad from this company. Delivery to be two weeks. It is now November and despite promises and excuses I still have not received my order. They refuse to refund and rarely reply to communication. It seems to me that most people have this problem with this SCAM company. Really it is FRAUD to take money and not be able to provide the product. I would never use them again .

Adjusting my previous review for the MiniRider.
Just got a call from Julien who excused the logistics dept. for the long delivery. They send it back and earned a better evaluation.
I'm just waiting for the goods ..

Un grand merci a julien qui a su s’occuper de ma commande en express.
Je recommande

Top ! Toooop !

Great service! Personal help and fast delivery for my 125cc engine

Super service commercial super arrangeant !!!!
Merci à Lucas !
Hâte de recevoir la moto !!

Un grand merci à Thomas, du service client pour son support sans faille et sa réactivité.

Merci Thomas
Thiébault

Great experience with this company. Communication by email and phone call was professional and even speaking in English, a great help.

Delivery arrived earlier than was expected and the product is great.

Service client au top

Très bon service client

our mini quad arrived fast and the comminication was very professionel. all was well .

Vendeur services clien tres agreable tres gentille merci mr lucas

Because you say you have no order for 3 bikes, here it is...
As a reminder, i´ve e-mailed you AGAIN, to request ASAP the REFUND of the canceled order PW*****XL on the total amount of 2.736,55€ payed to you company via Payplug on last 20th of February 2024.

Content of the order PW****YXL was:

1x Dirt bike CR-X 125cc 12/14 - rose
Référence: CRX125R1214

1x Dirt bike 125cc LMR SX-1 12/14" édition Monster
Référence: 1111644

1x Motocross LMR LX-1 250cc 18/21" - rouge
Référence: LMRLXF-1-J

Find attached to the e-mail sent to you again the following documents so no further memory loss will happen again by saying that no order for 3 bikes were made.

FYI, the full payment was received in your bank account by the 23rd of February 2024...

Documents list:
* Order PW****XL 20-02-2024
* Invoice "Facture" #FA0*****40 20/02/2024
* Bank proof of payment
* Cancelled order
* your e-mail with the order cancelation confirmation and promises of a refund in 14days.

Does any of this documents from your company ring a bell o the payed order!!?

Apply my the refund ASAP...

DO NOT ORDER…NO ITEM AND NO REFUND

******UPDATE: I have now been contacted through messenger, I was told my account has been 'LOCKED' because I have sent a few messages against the company.
Also because I have asked for proof of my refund and told them I will keep leaving reviews on social media until I have received, I have now been blocked so can't get through to them. Unbeleave-able!
I have been asked to remove my reviews and I will not until I have received my refund. *******

Customer services don’t answer phone, reply to emails or messenger.

They keep replying to reviews saying contact customer services but you can’t get through to them.!!

I ordered beginning of December within the deadline to receive for Christmas. After phoning repeatedly for days and no reply I then left a review (which has now been removed somehow) I then had a reply through Facebook messenger after leaving messages through there and got told told they couldn’t guarantee delivery and it still HADN'T been dispatched so on the 19th December I managed to make contact and agreed to cancel my order and request a refund. Still to this day I haven’t heard anything back from them. No one answers the phone, email or messenger and STILL NO REFUND.!! Do not order from this company.

I’ve also checked through Trustpilot and can see that hundreds of negative reviews have been removed including my last review from this company.
Please do not order from this company

Service commercial au top merci à Thomas pour son professionnalisme !

We ordered the go kart for my son, unfortunately they had ran out of stock, however the company rang us and apologised for not having what we wanted in stock and gave us the newer model at no extra cost.
My son loves his go kart and is out in it almost everyday.

Un grand merci à Lucas qui a su trouver rapidement une solution SAV au top

Excellent site merci beaucoup fabien

Fantastic team at Le Mini Rider. I needed to change my order and the customer service was impeccable. Right away I was given options in how to resolve my issue and the focus was on getting me satisfied.

I am still waiting on my order so I can’t speak for the products. Should there be any issue once my order arrive, I am positive that the customer service team will be there to assist.

/Oskar