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SpotOn Fence Reviews 237

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product, highlighting its effectiveness in ensuring their pets' safety and freedom within a defined area. Consumers appreciate the user-friendly experience, noting the ease of training and setup. The ability to customize boundaries and the reliability of the collar are also frequently praised. People also express great satisfaction with the customer service, describing the representatives as helpful, responsive, and patient. Reviewers appreciate the company's willingness to address issues and provide support. The SpotOn collar is considered a worthwhile investment for pet owners seeking a reliable and convenient pet containment solution.

Based on these reviews

Rated 4 out of 5 stars
Verified

The client services follow up is great. My questions are always anwered right away. The training is still ongoing but the results have been good so far. Not sure if we could use it randomly on a beach... See more

Rated 4 out of 5 stars
Verified

Collar works great to keep my dog in. However, the tracking mode doesn’t work great as our cell signal isn’t the greatest in this area. This also afffects things like the recall and light feature on t... See more

Company replied

Rated 4 out of 5 stars

We brought SpotOn out for our two escape–artist huskies, and the training plan they laid out actually clicked. After five weeks the girls stay inside 4 acres of woods without us sweating it. Collar fe... See more

Company replied

Rated 4 out of 5 stars
Verified

Collar is great. It’s what I needed. Wish battery life was longer but I realize that’s just technological limitations. Charging device itself is made too cheap. Contacts have broken several times... See more

Company replied

Rated 5 out of 5 stars
Verified

I have two 2.5 year old golden retrievers, they stay within the virtual SpotOn Fence in the day and late at night. even when distracted by deer, rabbits etc. They will chase them to the line but wo... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service. Expensive product but it is an American company and I’m happy to support them. The collar works well for my husky poodle mix and I had my doubts because she is a real wande... See more

Company replied

Rated 5 out of 5 stars
Verified

SpotOn GPS collar was very easy to use following their directions for training my 2-year-old standard poodle and now, his younger 7 mos old brother Their SpotOn collar keeps them in the yard after... See more

Company replied

Rated 5 out of 5 stars
Verified

We've used a number of different pet containment systems over the years, SpotOn is by far the best! We created a boundary of about 5 acres which includes a lot of trees. After about a week of training... See more

Rated 5 out of 5 stars
Verified

The agent was so patient and an amazing listener. She understood my request right away and resolved the matter exceedingly well. I’ll never stop singing SpotOn’s praises! My experience is proof they b... See more

Company replied

Rated 5 out of 5 stars
Verified

My dog’s collar wouldn’t connect giving me error alerts and only charged halfway despite being on the charger over 12 hours. I contacted support and they remotely walked me through some steps to figu... See more

Company replied

Rated 5 out of 5 stars
Verified

Although SpotOn puts a lot of emphasis on training, my Doberman picked up on the queues very quickly. Perhaps because he had e-collar training prior. Regardless, having this GPS collar provides the co... See more

Company replied

Rated 5 out of 5 stars
Verified

I have peace of mind knowing that my dog can be on her own outside. I’ve had very few issues with the collar over the past 2+ years and it’s always been a quick response from customer support which he... See more

Company replied

Rated 5 out of 5 stars
Verified

This fence has been a lifesaver. We have a large property but don’t always want our dog to have access to the entire area. We also love that we can use this when we visit relatives. The battery easil... See more

Company replied

Rated 4 out of 5 stars
Verified

I love how I do not have to have a subscription for these collars. We have had no connection issues. My only complaint is that there is no warranty on the collars. I have two dogs and they like to... See more

Company replied

Rated 5 out of 5 stars

We live in a heavily wooded area. I had bought and returned two other gps fence products but they were not easy to configure and spotty in performance. So far, the SpotOn fence has been great. Easy... See more

Company replied

Rated 3 out of 5 stars
Verified

We don’t know when the power is on or off. One time the dog had a collar on and she saw another dog outside. She sprinted and bit the little dog. The static didn’t seem to work that time. I feel the b... See more

Company replied

Rated 5 out of 5 stars
Verified

The company representatives were extremely helpful and responsive. We had a couple of issues-we ordered wrong, and a piece went missing (both due to our big dumb dog haha) and they were replaced as so... See more

Company replied

Rated 5 out of 5 stars
Verified

This collar is hands down worth the investment! Having a property that is wooded and loaded with ledge this was a perfect solution. Put in the few weeks of training with the pup to get them acclimated... See more

Company replied

Rated 3 out of 5 stars
Verified

I like the multiple warnings before the line is reached. I like that I can take it to different properties. I don’t like the price and the added monthly fee. Without the subscription I can’t track my... See more

Company replied

Rated 5 out of 5 stars
Verified

The collar has been the answer to all our problems. Your neighbors no longer hate us because our dog doesn't go to their houses and bark anymore. And customer service was exceptional. We lost the c... See more

Company replied

Rated 5 out of 5 stars
Verified

This collar is amazing! 10-10 recommendations it has given us the peace of knowing that we can safely let our dogs enjoy our 2 acres of land freely and no worries of them getting stolen or lost we lov... See more

Company replied

Rated 5 out of 5 stars
Verified

What a great company. The folks here 'check all the boxes' every time you contact them--weather via phone or internet. They are friendly, courteous, professional, and prompt in their service. And thei... See more

Company replied

Rated 5 out of 5 stars
Verified

We use our SpotOn fence for our livestock guardian dog and absolutely love it! While our entire property is fenced in (5ft tall) and she would either jump or dig under it. Since using SpotOn we haven'... See more

Company replied

Rated 5 out of 5 stars
Verified

The person I spoke with on the phone was incredibly helpful and kind with helping me resolve my issue. Spot On has the best customer service I have ever experienced and they stand behind their product... See more

Company replied

Rated 5 out of 5 stars
Verified

We are SO pleased with SpotOn. We purchased a different collar first and it was horrible. We almost gave up on the idea, then we took a leap and tried SpotOn. Our GSP did great, responded almost im... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been using Spot On Fence since they came out with it. At first, we had some trouble inside, with false correction. But now we have safe zones for the house, and we have never had another proble... See more

Company replied

Rated 3 out of 5 stars
Verified

Need better cell coverage for the tracking. My cell phone works fine but a lot of the time the app indicates poor cell signal.

Company replied

Rated 5 out of 5 stars
Verified

When the SpotOn collar wasn't working they fixed it and it works perfectly now. The only downside is we didn't have the collar for a week but not something we couldn't adjust to.

Company replied

Rated 5 out of 5 stars
Verified

The collar is very reliable, durable and easy to use if you follow the app guide. Our yard is not fenced & we recently adopted a 5 month old lab. We were perimeter training him before getting the coll... See more

Company replied

Rated 4 out of 5 stars
Verified

Excellent product. Only bad experience was in ordering. Your ordering process, for me who is not very tech savvy, was confusing. Had 2 collars in the cart, only wanted one. Ended up calling, talked wi... See more

Company replied

Rated 5 out of 5 stars
Verified

We tried Satellai first and that didn’t work at all with our large deciduous trees. Spot on works wonderfully. We have had no problem except the small metal probe in collar fell out.

Company replied

Rated 5 out of 5 stars
Verified

Rugged and reliable so far after 3 months. I have a GSP that has put this collar to the test and so far no issues except losing a prong that came loose. My GSP was originally shock trained and he pick... See more

Company replied

Rated 5 out of 5 stars
Verified

So far, the Spot On is blowing our previous collar out of the water! We are on 20 acres and it’s very important to keep our fur family off the road and away from the cow farm next door. The Halo was n... See more

Rated 5 out of 5 stars
Verified

Best money ever spent! This collar was easy to setup and has worked without any glitches whatsoever. My dog had started to follow me ever time I went to drive away, and she can also open house doors;... See more

Company replied

Rated 4 out of 5 stars
Verified

The collar works great, my Pyrenees was trained fully within a week of scheduling our introductory meeting with a trainer. I can't emphasize the value of that 30 minutes - we struggled for a coup... See more

Company replied

Rated 5 out of 5 stars
Verified

I have 2 collars and they are life changing for both of my dogs. They have the ability to roam 2 acres without any issues. It’s great giving my dogs the freedom to roam wherever and however they choos... See more

Company replied

Rated 4 out of 5 stars
Verified

I truly appreciate spot on and am glad I purchased the collar for my dog. My dog is stable staying close to home and has stopped pushing the boundaries of where she can go and running after wildlife... See more

Company replied

Rated 3 out of 5 stars
Verified

My dog is dead. Otherwise i would give a near perfect review. I love the massive boundary capabilities. My major problem is too short battery life. Because the battery life is as short as it is... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer service always has been beyond unbelievable it’s a well beyond five star. You guys go out of your way to help us and make things right. Thank you

Company replied

Rated 5 out of 5 stars
Verified

This is the BEST collar we’ve tried - and we’ve tried so many. Our dogs are actually border trained rather than just punished for going too far.

Company replied

Rated 3 out of 5 stars
Verified

After 6 months of training our puppy still runs through fence (static at 100%). Customer service offered some tips, but to no avail. Might try again later. GPS tracking works very well

Company replied

Rated 5 out of 5 stars
Verified

Great customer service and support when needed. Would recommend SpotOn collars to anyone. Our bloodhound appreciates the freedom he has with the collar wherever we go.

Company replied

Rated 4 out of 5 stars
Verified

I have a hard time figuring out how to turn the collar on if it shuts itself off because of a low battery.

Company replied

Rated 5 out of 5 stars
Verified

this product remains at the cutting edge of technology. It always works, and I trust it. It is an investment and one worth making early.

Rated 4 out of 5 stars
Verified

The only problem is that updates aren’t always smooth…the product is great!

Company replied

Rated 5 out of 5 stars
Verified

This fence works great. It was easy to set up. We dont have to worry about our dog going outside the boundaries.

Company replied

Rated 5 out of 5 stars

Before purchasing this collar call customer service to ask a few questions. They were very helpful in answering my questions.the spoton collar is amazing. Very easy with training and in a few days my... See more

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Company details

  1. Pet Trainer
  2. Electronics Company
  3. Fence Contractor
  4. Pet Store
  5. Pet Supply Store

Written by the company

Give your dog the freedom to live life unleashed with SpotOn GPS Fence, the first ever dog fence powered by patented True Location™ GPS technology. Enjoy the reliability of a traditional fence with the modern convenience of a wireless solution—no installation or maintenance needed. Simply open the app to create custom fences in minutes, from ½ acre to thousands of acres. The SpotOn collar issues alert tones and vibrations as your dog nears the boundary, giving them a gentle warning. You can track their location in real-time, ensuring their safe return—all from your phone. More freedom for your dog, more peace of mind for you!

SpotOn’s Five Star Guarantee

Try it. Love it. Or Return it.

Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you. This includes: [90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you. [Accident Forgiveness] Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found. [Free Dog Training] Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer. [1 Year Warranty] Covers manufacturing defects. [Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

237 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

I have two 2.5 year old golden…

I have two 2.5 year old golden retrievers, they stay within the virtual SpotOn Fence in the day and late at night. even when distracted by deer, rabbits etc. They will chase them to the line but won't cross it. I use the online tracker to monitor their activity even when they are out of site with confidence.

20 October 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your feedback. We are thrilled to give you peace of mind, knowing your dogs are safe and secure, while also giving them the freedom they deserve.

Rated 4 out of 5 stars
Verified

The only problem is that updates aren’t…

The only problem is that updates aren’t always smooth…the product is great!

20 October 2025
SpotOn Fence logo

Reply from SpotOn Fence

Updates should be performed automatically at night while placed in the charging dock. If you experience issues with updates, please reachout to the team for support. You can contact us at 603-488-1504 or email us at Support@spotonfence.com

Rated 5 out of 5 stars
Verified

Excellent customer service American company

Excellent customer service. Expensive product but it is an American company and I’m happy to support them. The collar works well for my husky poodle mix and I had my doubts because she is a real wanderer and hunter. The cellular plan does not work well at our location (loses connection often) so I will probably discontinue that service.

22 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the kind words. If you would like help troubleshooting the cell connectivity, reachout to the team, and we can see if it's something that can be resolved. We can help cancel the current cell subscription if necessary as well. Contact us a 603-488-1504 or email us at Support@spotonfence.com

Rated 3 out of 5 stars
Verified

Need better cell coverage for the…

Need better cell coverage for the tracking. My cell phone works fine but a lot of the time the app indicates poor cell signal.

22 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

This is something we can look into. I would recommend reaching out to customer support to help resolve the issue. You can contact us at Support@spotonfence.com or call 603-488-1504

Rated 3 out of 5 stars
Verified

Power issues

We don’t know when the power is on or off. One time the dog had a collar on and she saw another dog outside. She sprinted and bit the little dog. The static didn’t seem to work that time. I feel the boundary also moves somewhat. Another time the collar turned off even though it was fully charged. It can be pretty nerve wrecking

22 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

The collar turning off on its own is not normal, and I would recommend reaching out to the team to diagnose the issue and answer any additional questions. You can reach the team at Support@spotonfence.com. Double-tapping the power button will indicate the collar is on with an LED. IF you double-tap the power button and get no light, the collar is off. To turn on or off the collar, you will need to hold down the power button until the white LED light starts to flash from the collar.

Rated 5 out of 5 stars
Verified

SpotOn is A Travelering Pet Owners Dream!

SpotOn GPS collar was very easy to use following their directions for training my 2-year-old standard poodle and now, his younger 7 mos old brother
Their SpotOn collar keeps them in the yard after just a couple weeks of learning the boundaries. All my neighbors are amazed at how well trained/behaved Blue and Jazz are when they walk their dogs by the yard. The collars make me look like an awesome trainer amd pet owner. If they disappear around the yard not in view, I just hit the whistle button and they come running to the front or back door to come inside. When I stay in airbnbs because I travel for my profession, SpotOn has been a game changer to be able to set up a perimeter fence easily at the temporary lodging. I highly recommend this as a 2025 Christmas gift for yourself, your pup or your favorite dog owner.

31 October 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the kind words. We are so happy, Blue and Jazz are able to live life unleashed.

Rated 1 out of 5 stars
Verified

our dog can cross the lines we have…

our dog can cross the lines we have drawn on the gps it is not working and we dont know why

18 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Hello Lisa,
We are sorry that your dog is not staying within the boundary. Please give the team a call at 603-488-1504 or email us a support@spotonfence.com. We can troubleshoot the collar with you to see if there are any issues. Additionally, we can provide you with training tips and offer you a free 30-minute consultation with one of our certifed dog trainers.

Rated 5 out of 5 stars
Verified

This fence works great!

This fence works great. It was easy to set up. We dont have to worry about our dog going outside the boundaries.

16 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

This is amazing to hear. Don't hesitate to reach out if you ever have questions or concerns. We're happy to help.

Rated 5 out of 5 stars
Verified

I have been using Spot On Fence since…2022

I have been using Spot On Fence since they came out with it. At first, we had some trouble inside, with false correction. But now we have safe zones for the house, and we have never had another problem. We have a three-quarter acre lot and it’s definitely the most efficient way to control our pet. I trust it completely. At this point, we have three collars in various parts of the house, at all the exits. They are good for tracking, as well.

9 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review, and we are so happy that you have peace of mind knowing the dogs are safe while giving them the freedom they deserve. That's what SpotOn is all about.

Rated 5 out of 5 stars
Verified

The BEST! The Apple of dog collars!

The agent was so patient and an amazing listener. She understood my request right away and resolved the matter exceedingly well. I’ll never stop singing SpotOn’s praises! My experience is proof they back their product 1000%!

20 October 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you so much for the kind words. If you ever need help, we've got you covered.

Rated 5 out of 5 stars
Verified

Excellent Product/ Outstanding Customer Service

The person I spoke with on the phone was incredibly helpful and kind with helping me resolve my issue. Spot On has the best customer service I have ever experienced and they stand behind their product.

8 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

We are so happy we were able to help get the issue resolved. Anytime you need help with troubleshooting or just have questions and want to chat with the team, reachout. We are here to help.

Rated 5 out of 5 stars
Verified

When the SpotOn collar wasn't working…

When the SpotOn collar wasn't working they fixed it and it works perfectly now. The only downside is we didn't have the collar for a week but not something we couldn't adjust to.

8 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your feedback.

Rated 3 out of 5 stars
Verified

I like the multiple warnings before the…

I like the multiple warnings before the line is reached. I like that I can take it to different properties. I don’t like the price and the added monthly fee. Without the subscription I can’t track my dog and don’t know for sure if it is working. I’ve tested it before when “active” and it didn’t go off. I had to deactivate and reset for it to work.

5 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Hi Sarah, while a subscription is needed for the collar to be able to track, it is not needed for containment. As long as your collar has a satellite connection, the fence will alert, tone, and correct every time the dog reaches the fence boundary. If you walked up to the fence and did not hear the tones, it's possible your fence line drifted by 3-10 feet. This is due to the satellite's position in orbit relative to the location of your fence. Feel free to reachout to the team with anymore questions. We are always happy to help. Contact us at Support@spotonfence.com or call us 1.603.488.1504

Rated 5 out of 5 stars
Verified

Lifesaver GeoFence.

This fence has been a lifesaver. We have a large property but don’t always want our dog to have access to the entire area. We also love that we can use this when we visit relatives. The battery easily lasts the day. We also really appreciate the exclusion zones because it keeps our dog out of our compost pile! The app is easy to use and we have not had any issues.

5 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the kind words. If you ever have questions or need help. We are here for you every step of the way.

Rated 5 out of 5 stars
Verified

Trust worthy

I have peace of mind knowing that my dog can be on her own outside. I’ve had very few issues with the collar over the past 2+ years and it’s always been a quick response from customer support which helped me resolve the problem with a reset.

2 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the kind words. We are here for you and Maizie whenever you need us.

Rated 4 out of 5 stars
Verified

Love everything but wish it had a warranty

I love how I do not have to have a subscription for these collars. We have had no connection issues. My only complaint is that there is no warranty on the collars. I have two dogs and they like to play with each other. The collar on my German Shepherd stopped working after only a few days. Spot on gave us a one time replacement refurbished collar.

22 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Our collar does come with a warranty. Every unit purchased from us comes with a one-year warranty, a one-time free replacment, and a free 1:1 training session with our personal trainer. If you were issued a replacment collar, that is part of your warranty. IF you have more questions, feel free to reachout to the team. We are always happy to help and answer any questions you may have.

Rated 5 out of 5 stars
Verified

Rugged and reliable

Rugged and reliable so far after 3 months. I have a GSP that has put this collar to the test and so far no issues except losing a prong that came loose. My GSP was originally shock trained and he picked up on the fence cues immediately. I just watched him the first day or two. I will buy another one when we get a second dog. I have a good sized property and not sure how it would work in a small lot.

29 August 2025
SpotOn Fence logo

Reply from SpotOn Fence

This is amazing to hear. GSP can be tricky to train, but it seems like you have had great success. Should you have any questions, please reachout. We are always happy to chat.

Rated 4 out of 5 stars
Verified

I have a hard time figuring out h…

I have a hard time figuring out how to turn the collar on if it shuts itself off because of a low battery.

15 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

The best way to tell if the unit is on is to quickly double-tap the power button if you get any kind of light indication it's on, no light, it's off. To turn the unit on or off. You will need to hold down the power button for about 15/30 seconds or until the white light starts to flash. Should you have more questions, reachout to the team. We are always happy to help. You can reach us at Support@spotonfence.com.

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