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SpotOn Fence Reviews 237

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product, highlighting its effectiveness in ensuring their pets' safety and freedom within a defined area. Consumers appreciate the user-friendly experience, noting the ease of training and setup. The ability to customize boundaries and the reliability of the collar are also frequently praised. People also express great satisfaction with the customer service, describing the representatives as helpful, responsive, and patient. Reviewers appreciate the company's willingness to address issues and provide support. The SpotOn collar is considered a worthwhile investment for pet owners seeking a reliable and convenient pet containment solution.

Based on these reviews

Rated 4 out of 5 stars
Verified

The client services follow up is great. My questions are always anwered right away. The training is still ongoing but the results have been good so far. Not sure if we could use it randomly on a beach... See more

Rated 4 out of 5 stars
Verified

Collar works great to keep my dog in. However, the tracking mode doesn’t work great as our cell signal isn’t the greatest in this area. This also afffects things like the recall and light feature on t... See more

Company replied

Rated 4 out of 5 stars

We brought SpotOn out for our two escape–artist huskies, and the training plan they laid out actually clicked. After five weeks the girls stay inside 4 acres of woods without us sweating it. Collar fe... See more

Company replied

Rated 4 out of 5 stars
Verified

Collar is great. It’s what I needed. Wish battery life was longer but I realize that’s just technological limitations. Charging device itself is made too cheap. Contacts have broken several times... See more

Company replied

Rated 5 out of 5 stars
Verified

I have two 2.5 year old golden retrievers, they stay within the virtual SpotOn Fence in the day and late at night. even when distracted by deer, rabbits etc. They will chase them to the line but wo... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service. Expensive product but it is an American company and I’m happy to support them. The collar works well for my husky poodle mix and I had my doubts because she is a real wande... See more

Company replied

Rated 5 out of 5 stars
Verified

SpotOn GPS collar was very easy to use following their directions for training my 2-year-old standard poodle and now, his younger 7 mos old brother Their SpotOn collar keeps them in the yard after... See more

Company replied

Rated 5 out of 5 stars
Verified

We've used a number of different pet containment systems over the years, SpotOn is by far the best! We created a boundary of about 5 acres which includes a lot of trees. After about a week of training... See more

Rated 5 out of 5 stars
Verified

The agent was so patient and an amazing listener. She understood my request right away and resolved the matter exceedingly well. I’ll never stop singing SpotOn’s praises! My experience is proof they b... See more

Company replied

Rated 5 out of 5 stars
Verified

My dog’s collar wouldn’t connect giving me error alerts and only charged halfway despite being on the charger over 12 hours. I contacted support and they remotely walked me through some steps to figu... See more

Company replied

Rated 5 out of 5 stars
Verified

Although SpotOn puts a lot of emphasis on training, my Doberman picked up on the queues very quickly. Perhaps because he had e-collar training prior. Regardless, having this GPS collar provides the co... See more

Company replied

Rated 5 out of 5 stars
Verified

I have peace of mind knowing that my dog can be on her own outside. I’ve had very few issues with the collar over the past 2+ years and it’s always been a quick response from customer support which he... See more

Company replied

Rated 5 out of 5 stars
Verified

This fence has been a lifesaver. We have a large property but don’t always want our dog to have access to the entire area. We also love that we can use this when we visit relatives. The battery easil... See more

Company replied

Rated 4 out of 5 stars
Verified

I love how I do not have to have a subscription for these collars. We have had no connection issues. My only complaint is that there is no warranty on the collars. I have two dogs and they like to... See more

Company replied

Rated 5 out of 5 stars

We live in a heavily wooded area. I had bought and returned two other gps fence products but they were not easy to configure and spotty in performance. So far, the SpotOn fence has been great. Easy... See more

Company replied

Rated 3 out of 5 stars
Verified

We don’t know when the power is on or off. One time the dog had a collar on and she saw another dog outside. She sprinted and bit the little dog. The static didn’t seem to work that time. I feel the b... See more

Company replied

Rated 5 out of 5 stars
Verified

The company representatives were extremely helpful and responsive. We had a couple of issues-we ordered wrong, and a piece went missing (both due to our big dumb dog haha) and they were replaced as so... See more

Company replied

Rated 5 out of 5 stars
Verified

This collar is hands down worth the investment! Having a property that is wooded and loaded with ledge this was a perfect solution. Put in the few weeks of training with the pup to get them acclimated... See more

Company replied

Rated 3 out of 5 stars
Verified

I like the multiple warnings before the line is reached. I like that I can take it to different properties. I don’t like the price and the added monthly fee. Without the subscription I can’t track my... See more

Company replied

Rated 5 out of 5 stars
Verified

The collar has been the answer to all our problems. Your neighbors no longer hate us because our dog doesn't go to their houses and bark anymore. And customer service was exceptional. We lost the c... See more

Company replied

Rated 5 out of 5 stars
Verified

This collar is amazing! 10-10 recommendations it has given us the peace of knowing that we can safely let our dogs enjoy our 2 acres of land freely and no worries of them getting stolen or lost we lov... See more

Company replied

Rated 5 out of 5 stars
Verified

What a great company. The folks here 'check all the boxes' every time you contact them--weather via phone or internet. They are friendly, courteous, professional, and prompt in their service. And thei... See more

Company replied

Rated 5 out of 5 stars
Verified

We use our SpotOn fence for our livestock guardian dog and absolutely love it! While our entire property is fenced in (5ft tall) and she would either jump or dig under it. Since using SpotOn we haven'... See more

Company replied

Rated 5 out of 5 stars
Verified

The person I spoke with on the phone was incredibly helpful and kind with helping me resolve my issue. Spot On has the best customer service I have ever experienced and they stand behind their product... See more

Company replied

Rated 5 out of 5 stars
Verified

We are SO pleased with SpotOn. We purchased a different collar first and it was horrible. We almost gave up on the idea, then we took a leap and tried SpotOn. Our GSP did great, responded almost im... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been using Spot On Fence since they came out with it. At first, we had some trouble inside, with false correction. But now we have safe zones for the house, and we have never had another proble... See more

Company replied

Rated 3 out of 5 stars
Verified

Need better cell coverage for the tracking. My cell phone works fine but a lot of the time the app indicates poor cell signal.

Company replied

Rated 5 out of 5 stars
Verified

When the SpotOn collar wasn't working they fixed it and it works perfectly now. The only downside is we didn't have the collar for a week but not something we couldn't adjust to.

Company replied

Rated 5 out of 5 stars
Verified

The collar is very reliable, durable and easy to use if you follow the app guide. Our yard is not fenced & we recently adopted a 5 month old lab. We were perimeter training him before getting the coll... See more

Company replied

Rated 4 out of 5 stars
Verified

Excellent product. Only bad experience was in ordering. Your ordering process, for me who is not very tech savvy, was confusing. Had 2 collars in the cart, only wanted one. Ended up calling, talked wi... See more

Company replied

Rated 5 out of 5 stars
Verified

We tried Satellai first and that didn’t work at all with our large deciduous trees. Spot on works wonderfully. We have had no problem except the small metal probe in collar fell out.

Company replied

Rated 5 out of 5 stars
Verified

Rugged and reliable so far after 3 months. I have a GSP that has put this collar to the test and so far no issues except losing a prong that came loose. My GSP was originally shock trained and he pick... See more

Company replied

Rated 5 out of 5 stars
Verified

So far, the Spot On is blowing our previous collar out of the water! We are on 20 acres and it’s very important to keep our fur family off the road and away from the cow farm next door. The Halo was n... See more

Rated 5 out of 5 stars
Verified

Best money ever spent! This collar was easy to setup and has worked without any glitches whatsoever. My dog had started to follow me ever time I went to drive away, and she can also open house doors;... See more

Company replied

Rated 4 out of 5 stars
Verified

The collar works great, my Pyrenees was trained fully within a week of scheduling our introductory meeting with a trainer. I can't emphasize the value of that 30 minutes - we struggled for a coup... See more

Company replied

Rated 5 out of 5 stars
Verified

I have 2 collars and they are life changing for both of my dogs. They have the ability to roam 2 acres without any issues. It’s great giving my dogs the freedom to roam wherever and however they choos... See more

Company replied

Rated 4 out of 5 stars
Verified

I truly appreciate spot on and am glad I purchased the collar for my dog. My dog is stable staying close to home and has stopped pushing the boundaries of where she can go and running after wildlife... See more

Company replied

Rated 3 out of 5 stars
Verified

My dog is dead. Otherwise i would give a near perfect review. I love the massive boundary capabilities. My major problem is too short battery life. Because the battery life is as short as it is... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer service always has been beyond unbelievable it’s a well beyond five star. You guys go out of your way to help us and make things right. Thank you

Company replied

Rated 5 out of 5 stars
Verified

This is the BEST collar we’ve tried - and we’ve tried so many. Our dogs are actually border trained rather than just punished for going too far.

Company replied

Rated 3 out of 5 stars
Verified

After 6 months of training our puppy still runs through fence (static at 100%). Customer service offered some tips, but to no avail. Might try again later. GPS tracking works very well

Company replied

Rated 5 out of 5 stars
Verified

Great customer service and support when needed. Would recommend SpotOn collars to anyone. Our bloodhound appreciates the freedom he has with the collar wherever we go.

Company replied

Rated 4 out of 5 stars
Verified

I have a hard time figuring out how to turn the collar on if it shuts itself off because of a low battery.

Company replied

Rated 5 out of 5 stars
Verified

this product remains at the cutting edge of technology. It always works, and I trust it. It is an investment and one worth making early.

Rated 4 out of 5 stars
Verified

The only problem is that updates aren’t always smooth…the product is great!

Company replied

Rated 5 out of 5 stars
Verified

This fence works great. It was easy to set up. We dont have to worry about our dog going outside the boundaries.

Company replied

Rated 5 out of 5 stars

Before purchasing this collar call customer service to ask a few questions. They were very helpful in answering my questions.the spoton collar is amazing. Very easy with training and in a few days my... See more

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Company details

  1. Pet Trainer
  2. Electronics Company
  3. Fence Contractor
  4. Pet Store
  5. Pet Supply Store

Written by the company

Give your dog the freedom to live life unleashed with SpotOn GPS Fence, the first ever dog fence powered by patented True Location™ GPS technology. Enjoy the reliability of a traditional fence with the modern convenience of a wireless solution—no installation or maintenance needed. Simply open the app to create custom fences in minutes, from ½ acre to thousands of acres. The SpotOn collar issues alert tones and vibrations as your dog nears the boundary, giving them a gentle warning. You can track their location in real-time, ensuring their safe return—all from your phone. More freedom for your dog, more peace of mind for you!

SpotOn’s Five Star Guarantee

Try it. Love it. Or Return it.

Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you. This includes: [90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you. [Accident Forgiveness] Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found. [Free Dog Training] Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer. [1 Year Warranty] Covers manufacturing defects. [Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

237 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

We tried Satellai first and that didn’t…

We tried Satellai first and that didn’t work at all with our large deciduous trees. Spot on works wonderfully. We have had no problem except the small metal probe in collar fell out.

1 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Our team works hard to make sure the collar is accurate under tree cover, so we're so happy to hear it works wonderfully for you. Thanks for sharing!

Rated 5 out of 5 stars
Verified

I did the 15 minutes a day of training…

I did the 15 minutes a day of training with my 2 year old labs for three weeks. Turned them loose and they have been great! Huge piece of mind that I don't have to have my eye on them every minute. Very Happy!

2 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Awesome to hear! Consistency is key, and thrilled to hear the training has paid off!

Rated 5 out of 5 stars
Verified

The collar has been the answer to all…

The collar has been the answer to all our problems. Your neighbors no longer hate us because our dog doesn't go to their houses and bark anymore. And customer service was exceptional. We lost the charging port and they sent us a new one free of charge!

5 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Glad to hear you're able to build better relationships with your neighbor, while your dog gets to explore the yard. Appreciate your feedback!

Rated 5 out of 5 stars
Verified

My dog’s collar wouldn’t connect

My dog’s collar wouldn’t connect giving me error alerts and only charged halfway despite being on the charger over 12 hours. I contacted support and they remotely walked me through some steps to figure out the problem. When those didn’t work, they had me send photos to confirm their suspicions and issued a new collar. My dog is back to being safe in our yard and no issues with the collar. Easiest time I ever had with customer service!

2 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thanks for taking the time to share your experience, and so happy to hear your dog is safely contained in your yard.

Rated 5 out of 5 stars
Verified

Great collar and great customer service

Great customer service and support when needed. Would recommend SpotOn collars to anyone. Our bloodhound appreciates the freedom he has with the collar wherever we go.

31 August 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thrilled to hear that your bloodhound is loving life unleashed!

Rated 5 out of 5 stars
Verified

Great product

Great product. My 16 month old lab trained to it very quickly and it keeps her safe and in her yard. Highly recommend
Jane

1 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Appreciate your feedback - thanks Jane!

Rated 5 out of 5 stars
Verified

Freedom!!!

I have 2 collars and they are life changing for both of my dogs. They have the ability to roam 2 acres without any issues. It’s great giving my dogs the freedom to roam wherever and however they choose. I have mastiffs and well over 150 pounds and are no match for these collars if they choose to be a bit defiant. SpotOn Fence will always be my go to collar for all my dogs.

1 September 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thanks for sharing your experience! We're honored to be your "go-to" collar!

Rated 5 out of 5 stars
Verified

It was so easy to train my dogs

It was so easy to train my dogs. One learned in a week. They both love being able to run around the yard without a leash.

13 October 2025
SpotOn Fence logo

Reply from SpotOn Fence

That's what life unleashed is all about! Thanks, again, for sharing your experience.

Rated 4 out of 5 stars
Verified

Collar works great to keep my dog in

Collar works great to keep my dog in. However, the tracking mode doesn’t work great as our cell signal isn’t the greatest in this area. This also afffects things like the recall and light feature on the collar which won’t work. I would think it would be possible to access these features via satellite, but those individual features work off cell signal which is disappointing. I looked into getting a cell booster to close this gap, but according to their tech support, this won’t work. All in all though I can’t complain. It’s been great and has kept our dog from ever escaping off of our property

29 August 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thanks for taking the time to share your feedback. As you stated, tracking is powered by cellular signals (not just for SpotOn - this is true for all GPS collars) and requires reliable coverage in your area. We offer a quiz on our website to help determine if tracking will work in your property and this add-on is always optional with SpotOn. Happy to hear that SpotOn has been a positive experience, even though you can't take advantage of tracking at this time. Thanks, again, for your candid review.

Rated 5 out of 5 stars
Verified

Customer service always has been beyond…

Customer service always has been beyond unbelievable it’s a well beyond five star. You guys go out of your way to help us and make things right. Thank you

25 August 2025
SpotOn Fence logo

Reply from SpotOn Fence

Wow! We appreciate your kind words and will share you feedback with your team. It means a lot!

Rated 3 out of 5 stars
Verified

I wanted to love the collar … but

My dog is dead. Otherwise i would give a near perfect review. I love the massive boundary capabilities. My major problem is too short battery life. Because the battery life is as short as it is I was forced to put my dog back on a runner while i was away from home for 2 days. Roman has been on that runner for a year but I guess got too used to the freedom the collar gave him. When I returned home I found him strangled to death. The loss was devastating to me as he was with me everywhere that I could possibly let him go. He was my friend, almost like one of my grandchildren. The battery life is why i delayed purchasing as long as I did, now I blame the battery life for the loss of my friend. I wanted to love the collar. It did work great. It gave Roman a tremendous amount of freedom they made him so happy.

21 August 2025
SpotOn Fence logo

Reply from SpotOn Fence

We're sorry to hear about your beloved dog, Roman. Losing a pet is an unimaginable loss, and we know that there are no words that can make this feel any better.

The battery life of our collars is not a fit for every pet owner's needs and lifestyle. We'd caution anyone who wants to leave their dogs unattended for an extended period of time consider a containment method that aligns with their needs.

Rated 4 out of 5 stars
Verified

I truly appreciate spot on and am glad…

I truly appreciate spot on and am glad I purchased the collar for my dog. My dog is stable staying close to home and has stopped pushing the boundaries of where she can go and running after wildlife. She doesn't like the noise, so I haven't had to add the additional simulation. I'm very happy about that. Set up was easy as advertised. However, it has not been an easy process. As an older adult hearing the tones in training was difficult. Explanation and using the app to use headphones was poor. My dog got weird out with my use of the headphones and knowing what was going to come with tones. Also, the app had to be in a certain position to use. Configuring the app. by the manufacture could really help. The advertising of 30 min. support by trainer was sad. I didn't use because you had to electronically sign your life away. I'm glad with time I was able to figure out how to use the Spot-on Collar and my dog figure it out too.

21 July 2025
SpotOn Fence logo

Reply from SpotOn Fence

So glad that you and your dog learned the system effectively. Our support team is available if you ever need us: Support@spotonfence.com

Rated 4 out of 5 stars
Verified

Great but wish it had a desktop app

The collar works great and it is easy to define the fences.

My only complaint is that they don’t have a desktop/windows supported app.

23 June 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thanks for your review! We'll pass along your feedback about the app to our team - we're always interested in making app improvements, and the best ideas come from customers, like you (so appreciate the time you took to share!).

Rated 5 out of 5 stars
Verified

This has been a literal lifesaver for…

This has been a literal lifesaver for our family. The company has been very good to work with as well. The support is great and the pricing is fair.

21 July 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for sharing your experience - we appreciate it!

Rated 5 out of 5 stars
Verified

Freedom

We enjoy the fact that our dogs are free to roam freely in our yard.

21 July 2025
SpotOn Fence logo

Reply from SpotOn Fence

Glad to hear you're enjoying SpotOn!

Rated 5 out of 5 stars
Verified

This collar is amazing

This collar is amazing! 10-10 recommendations it has given us the peace of knowing that we can safely let our dogs enjoy our 2 acres of land freely and no worries of them getting stolen or lost we love the precision of knowing exactly where he is at all times

21 July 2025
SpotOn Fence logo

Reply from SpotOn Fence

We're thrilled to hear that SpotOn has helped you get more peace of mind - it's so important, especially when it comes to the safety of your dogs.

Rated 5 out of 5 stars
Verified

Best money ever spent

Best money ever spent! This collar was easy to setup and has worked without any glitches whatsoever. My dog had started to follow me ever time I went to drive away, and she can also open house doors; someone would have to deadbolt etc. every time we left driveway. I charge it every evening and she has learned to bring it to me each morning to snap it around her neck before going outside! Honestly has made life so much easier and safer for both of us. Happy Customer

21 July 2025
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for sharing your positive experience with SpotOn - we appreciate it!

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