I ordered 4 items, 2 were great, one was good, the other subpar. That being said, the designs are all 1/1 to what's shown on the website it's the quality that lacks in some products, though I still... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Still waiting for my order. It says it is in my city out for deliver for the last week. My order # is TSM17187999
Company replied
Ordered a jacket. Arrived as depicted in the images. Did have a few hiccups with my shipment info not updating, e.g.; package being shipped but not stating on t&t. Quickly resolved with support whic... See more
Company replied
bought the chunky canvas shoes, quality felt great, shipping went without a hitch and was under two weeks. However, when I was attempting to track my order, it remained still at 'packaging order', not... See more
Company replied
I placed a order 11/14 and still have not received it. The tracking has not been updated and the website says my order # cant be found. I wrote them several emails with no reply back. Seems like a sca... See more
Company replied
Absolutely love Thesupermade! Their style perfectly blends rapper inspired streetwear with a modern twist. Every piece feels unique yet timeless I can mix it with anything in my wardrobe. The quality... See more
Company replied
I ordered the brown leopard print joggers and my expectations were blown away with quality. Used to ordering things online and not turning out as expected but this turned out better. Very comfy fi... See more
Company replied
I want to give 5 stars to Supermade because i feel like its a very underrated clothing brand, all the clothes i've ordered from the past has arrived with no trouble. Sure the delivery time is a 8.3 ou... See more
Company replied
I’m really pleased with my purchase! The jackets look amazing, the quality is excellent, and they arrived much faster than expected. Everything went smoothly — highly recommend!
Company replied
I bought a fur jacket I saw on TikTok and fell in love with it. It was the vintage gothic one and the quality is actually VERY high. It was thick but cropped perfectly and it felt comfortable and the... See more
Company replied
I just wanted to share my experience with you. I really like your store and enjoy shopping here, but I was a bit disappointed recently. When I tried to place an order, I was told that if I buy 3 o... See more
Company replied
Verified
The clothes are terrible quality. The prints and fabrics are visibly cheap. It looks like the marketing pictures from far, but up close it lookslike it might fall apart by washing. Temu quality. And... See more
Company replied
I ordered my clothes for my birthday (14.10.2025) however i still haven’t received a tracking number or even know if it’s been shipped. I’m getting incredibly nervous the clothes won’t come in time... See more
Company replied
Great service. The staff were attentive and helpful. They knew exactly how to assist me. I am very satisfied overall.
Company replied
The hoodie I bought is absolutely gorgeous!! The quality is amazing. Definitely recommend! I am absolutely in love with the fur lining on the hood!! 10/10. Im sure that their other products have just... See more
Company replied
I waited a bit for my order but evidently I got my order and it was exactly what I ordered that came,good job on the quality.
Company replied
Ordered a sweatshirt and they did not disappoint it fits perfectly and the quality is good definitely gon buy again and more in the future 😼
Company replied
The overall jacket is of high quality. It is double layered for climatisation, and intensely in its appearance. But watch out, it has no top pockets xD. I fell for that. Resumingly a nice buy and tota... See more
Company replied
I order a jacket from here and they were so nice to throw in a hat for free they both were amazing quality and very comfortable
Company replied
Great service and friendly staff. They knew what they were doing and made everything easy for me. I highly recommend them.
Company replied
I’m very happy with the service. The staff is helpful and knowledgeable, which made everything simple.
Company replied
Company details
Written by the company
At Thesupermade, we take inspiration from rappers and street fashion. Our curated collections for all genders are assembled combining contemporary and classic.
Contact info
United States
- info@thesupermade.org
- thesupermade.com
3.1
Average
442 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Want more
The quality of the clothes and the way they are designed is simply perfect.
9 December 2025
Unprompted review
The staff was very friendly
The staff was very friendly, and the environment was professional. They explained everything clearly, and I felt well cared for.
13 November 2025
Unprompted review
I got great support the whole time
I got great support the whole time. The staff were helpful and professional. This made the entire experience easy.
6 November 2025
Unprompted review
Reply from Thesupermade
Hi Adriana Gamble,
We truly appreciate your kind words! Thank you for choosing us and for taking the time to leave a review.
A great experience from beginning to…
A great experience from beginning to end. The team was friendly, and everything went well. I would happily recommend them to family and friends.
7 November 2025
Unprompted review
Reply from Thesupermade
Hi Kenny Frost,
Your positive feedback made our day! Thank you for trusting us, and we hope to see you again soon.
“Good service from start to finish
“Good service from start to finish. The staff were knowledgeable and made the experience easier.”
4 December 2025
Unprompted review
Reply from Thesupermade
Hi Salveer Singh,
Thank you so much! We’re really glad to hear that you’re satisfied with the product.
“Happy with the level of support
“Happy with the level of support. Everyone I interacted with was helpful and professional.
8 December 2025
Unprompted review
Reply from Thesupermade
Hi Balbeer Rajput,
Thanks so much for your positive review! Please don't hesitate to reach out if you need any assistance in the future.
AVOID
Quite literally the worst customer service I've ever experienced.
Because of bad reviews I saw after ordering, I tried cancelling the order immediately, they ignored all my emails. After a month I receive the item but it doesn't look anywhere near as good as the photos. I email to return the item, again ignore all my emails.
I don't even want to wear your brand after this.
6 December 2025
Unprompted review
Reply from Thesupermade
Hi Tom Packham,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
I ordered some pants for 127 USD for…
I ordered some pants for 127 USD for black friday,
they charged my card but they didnt emailed me about any tracking number whatsoever and its been almost 2 weeks and i haven't received anything
28 November 2025
Unprompted review
Reply from Thesupermade
Hi Aaron Ortega,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Delivery is unknown and no contact from customer care
I placed a order 11/14 and still have not received it. The tracking has not been updated and the website says my order # cant be found. I wrote them several emails with no reply back. Seems like a scam at this point. Very disappointed with thesupermade.
14 November 2025
Unprompted review
Reply from Thesupermade
Hi Kody May Abdo,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
I ordered 21st of November but they…
I ordered 21st of November but they just shipped it on the 30th as seen on the tracking system. I ordered it 2 weeks in advance for my festival and I don't know if it will make it.
The customer service takes too long to respond and I don't think I'll order again because of this. Now, I need to find another fit for my festival in case it won't arrive on time.
No fast replies and no fast deliveries.
21 November 2025
Unprompted review
Reply from Thesupermade
Dear Jhon Vincent Reyes,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Great service and friendly staff
Great service and friendly staff. They knew what they were doing and made everything easy for me. I highly recommend them.
30 October 2025
Unprompted review
Reply from Thesupermade
Hi Brett Irvin,
Thanks so much for your positive review! We're delighted that you enjoyed your experience. Please don't hesitate to reach out if you need any assistance in the future.
Dropshipping website
Almost all the products on this website are on AliExpress for $20 less. Don't buy from this site, it's a scam.
30 November 2025
Unprompted review
Reply from Thesupermade
Dear Pablo Saldaña Porflit,
We are a different shop. All our items are from us, and we are the ones who ship them to our customers. If you have any other concerns, please message us through any of the following methods so that we can assist you:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
FAKE WEBSITE AND BOOSTED REVIEWS ON TRUSTPILOT
Scam website, and all the reviews that are rated 5 stars are from fake accounts each with only 1 review ever, and this shop owner had all fake account upvote their 5 star reviews to make it seem legit. Don’t waste money you’ll never recover the product
27 November 2025
Unprompted review
Reply from Thesupermade
Dear Morgan 𓃵,
I'm sorry if you think the reviews for us are fake. All the reviews here are from our customers. If you have any concerns regarding your active order with us, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
BEST CLOTHING SHOP EVER
26 November 2025
Unprompted review
Reply from Thesupermade
Hi Ark Ayvazyan,
We truly appreciate your kind words! Thank you for choosing us and for taking the time to leave a review.
Reply from Thesupermade
Hi Big Joe,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you like our products and that they met your expectations. We're committed to offering high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback is a huge motivation for our team to continue pushing the boundaries of excellence and providing top-notch products. We feel privileged to have you as part of our community of satisfied customers. Here's to more positive experiences in the future!
Still waiting for my order
Still waiting for my order. It says it is in my city out for deliver for the last week. My order # is TSM17187999
25 November 2025
Unprompted review
Reply from Thesupermade
Dear Susan Shemwell,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Item finally arrived the jacket is like…
Item finally arrived the jacket is like a crop top, doesn’t match the photos at all. I paid £57 I asked for a return they said I could keep the item and they would give me a 15% voucher for future purchase. Or they would offer £8 refund. They eventually came back saying I ca. return the item but I have to ship to Hong Kong. Very misleading I would avoid at all costs. The other reviews on here look misleading too.
Just an update from me I messaged on what’s app and I am returning the item to them but return postage to Hong Kong is £17 which they won’t reimburse even though the item is faulty.
25 November 2025
Unprompted review
Reply from Thesupermade
Dear Kev Taylor,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
I’m very happy with the service
I’m very happy with the service. The staff is helpful and knowledgeable, which made everything simple.
8 October 2025
Unprompted review
Reply from Thesupermade
Your positive feedback made our day! Thank you for trusting us, and we hope to see you again soon.
I waited a bit for my order but…
I waited a bit for my order but evidently I got my order and it was exactly what I ordered that came,good job on the quality.
23 November 2025
Unprompted review
Reply from Thesupermade
Thank you for taking the time to share your positive feedback. We truly appreciate your support and are pleased to know that you’re satisfied with your order.
Great service
Great service. The staff were attentive and helpful. They knew exactly how to assist me. I am very satisfied overall.
11 September 2025
Unprompted review
Reply from Thesupermade
Thanks so much for your positive review! Please don't hesitate to reach out if you need any assistance in the future.
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