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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People report negative experiences primarily related to response times, customer service, and contact methods. Consumers express frustration with slow response times from support, some indicating a complete lack of response to their inquiries. The customer service experience is a recurring point of dissatisfaction for many. Contacting the company to solve issues appears to be difficult. There are mixed opinions regarding payments and the overall service. Some reviewers report issues with delayed payouts, often exceeding the stated timelines, while others mention successful payouts, albeit sometimes after significant delays. Some people report that the payment process is efficient when collecting money, but not when withdrawing it. There is a lack of consensus regarding the service.

Based on these reviews

Rated 3 out of 5 stars

I purchased a challenge from tradex because one of my friends reccomended the company.i love the trading rules. Pretty simple and straightforward, not like other prop firms, especially the 1 step 5... See more

Rated 3 out of 5 stars
Verified

The challenge rules are really nice. The customer service speed has greatly improved. My experience with customer service has been good. Unfortunately, the payouts take really long. Some competito... See more

Company replied

Rated 2 out of 5 stars

Payouts take 21 days which is fine as per their T&C's, however I am still waiting a refund of my initial fee for my 2 phase challenge. Passed my challenge 4 months ago, have logged numerous enquiries... See more

Rated 2 out of 5 stars

The challenges are well thought out, however the payment is too long (3 weeks), and the contract is not really respected because the payment is made later and the refund much later. It's a shame, it... See more

Rated 1 out of 5 stars

I have been sitting here for weeks waiting on a payout that never comes. Every ticket I open gets closed with no fix. Support keeps telling me it's handled when nothing has changed. I am tired of t... See more

Rated 1 out of 5 stars

The worst prop firm in the industry. Waiting for a payout almost 3 months is ridiculous. When they promised 21 days to get a payout more than 500 usd. Then you opened more than 3 tickets, you get an a... See more

Rated 1 out of 5 stars

I am an affiliate under the company and I have referred several people. Unfortunately some of my referrals are either not added to me except they first write to the company causing me to loose some... See more

Rated 1 out of 5 stars

Tradexmastery mastery is nothing but a scam company. I traded with them and made profit of $449, requested for a payout and after waiting for 70 days I was sent a mail that my payout was rejected with... See more

Rated 1 out of 5 stars

BEWARE AND STAY AWAY FROM THIS FIRM!!!!! Another day, another review till I get my payout I’ve been trying to get a hold of support for my pending payout which is well over the 30 business days... See more

Rated 2 out of 5 stars

I passed my phase 2 evaluation account on Dec 1. It's now 5 days since i passed my phase 2 evaluation account (1715546). I am yet to get my funded account. I have written severally to their support w... See more

Rated 1 out of 5 stars

I completed my challenge and requested a payout. They told me it would take some time, so I waited. Support barely responded and kept giving me excuses. After waiting far longer than they saiid, they... See more

Rated 1 out of 5 stars

I send you a message yesterday and no answer. I am waiting a whole week now for my account, but I was told it would take 3 buiiness days. This is unacceptable and rude. I have been waiting f... See more

Rated 2 out of 5 stars

Please kindly help me process my withdrawal it's been over 60 days now I requested for my withdrawal payout and up till now still haven't gotten it. I was told it was supposed to be after 21 working d... See more

Rated 1 out of 5 stars

First wait almost 2 months, for withdrawal, then after this rejected this one for no reason, block my account and give me answer for it, you break the rule of hadging.. i have all screenshots on my mo... See more

Rated 1 out of 5 stars

My experience on having you reply to me after 8 attempts of communication has been diabolical! You have not only ignored me me over 3 times it has been 8 ! I am turning to this platform to voice my fr... See more

Company replied

Rated 1 out of 5 stars

Helpppp I’ve been waiting and still waiting on my payout over 30 days now I submit ticket and they continue to get shut down without resolution and support will always say it’s been taken care of... See more

Company replied

Rated 1 out of 5 stars

This prop firm is honestly the worst I've seen on the market right now; I'm extremely dissatisfied with the service they offer... A prop firm should honor its commitments to its users... The... See more

Company replied

Rated 1 out of 5 stars
Verified

Successfully passed a one step challenge. Waited 8 days before I could request a payout.. It was held over 26 working days (excluding holidays and weekends) only to be denied immediately the day t... See more

Company replied

Rated 1 out of 5 stars

have tried to wait as long as possible before | wrote this review because I have been patient !! It’s been over 200+ days since i requested my payouts and finally after reaching out to the leader of A... See more

Rated 4 out of 5 stars
Invited

After. I complained about some customers service issues regarding their response timelines and vagueness ever since the new changes. I was promptly contacted and was given a complimentary bonus. So fa... See more

Company replied

Rated 1 out of 5 stars

Don’t waste your money on this company. At first everything was ok. Bought two accounts. Got about 6 payouts which all together was bit more then 3k. Started my challenge at August. Traded same sty... See more

Rated 1 out of 5 stars
Verified

Takes too long to get money out. And you are not really buying the size of your account, you are only buying the daily drawdown which is only 5% (NOTHING!). That’s really ALL you have to trade with... See more

Company replied

Rated 1 out of 5 stars
Verified

I purchased an doubble account, and when I passed the challenge, you took it away without any explanation.

Rated 1 out of 5 stars
Verified

I want to warn everyone to be cautious with TradeXMastery’s services. Over the past year, I purchased 32 challenge accounts, and out of these, only 1 was successful (Account... See more

Rated 4 out of 5 stars
Verified

Had a glitch at checkout, the staff helped resolve the issue in a timely manner. Great customer service and easy to use platform.

Rated 1 out of 5 stars

SCAMMMMM!!!!!!!! BEWARE!!!!!!!!! 6 days ago, TXM replied to my previous review They said this ‘ Hi Oluwadamilola, thank you for sharing your concerns. I understand how upset... See more

Rated 1 out of 5 stars
Verified

I have tried to wait as long as possible before I wrote this review because I have been patient but every since the new transition of the website this has been a letdown they do not respond to support... See more

Rated 2 out of 5 stars

So I've been waiting for my Phase 2 challenge for over 72 hours now (I passed Phase 1 on Monday, 1st December, at around 8am EST, and I wrote to them immediately after I passed the Phas... See more

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Company details

  1. Educational Institution
  2. Alternative Financial Service
  3. Fund Management Company

Written by the company

TradeXMastery is a next-generation proprietary trading firm that helps traders around the world access professional capital and trade with confidence. We provide performance-based funding programs designed for every level of trader, from those building consistency to experienced professionals seeking higher capital allocations. Our platform offers fair and transparent trading conditions, fast account setups, detailed analytics, and responsive support focused on trader success. We believe in creating a collaborative trading environment where skill, discipline, and performance are rewarded. At TradeXMastery, our mission is simple: help traders master their craft, achieve funding, and grow sustainably.

Our promise to traders

Written by the company

Empowering traders to succeed
At TradeXMastery, we believe in fairness, transparency, and opportunity. Our goal is to provide traders with the tools, capital, and support they need to grow their skills and achieve sustainable success. Every decision we make is built around helping our traders reach their full potential.
Committed to integrity and trust
We hold ourselves to the highest standards of honesty and professionalism. Whether it’s payouts, support, or platform access, we work hard to maintain open communication and deliver a reliable experience to every trader.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

459 reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

I NEED ANSWERS AND PROOF TO BACK YOUR…

I NEED ANSWERS AND PROOF TO BACK YOUR CLAIM

SO AFTER WAITINH 2 MONTH FOR MY PAYOUT ON MY 2 ACCOUNTS,
TXM HIT ME WITH THIS
Based on our internal risk assessment, this activity has been flagged with a Severity Level of 10/10.

Activity Summary:

We have detected that this specific account has been accessed from an unusually high number of Terms of Service breaches:
- Total Reverse Hedged Trades: 75.
- Total Copy Trades: 0.
- Total Unique IP Addresses: 9.
- Recorded Locations: 2600:1014:b007:1c76:0:0:0:0 (United States), 2600:1014:b057:1b8a:0:0:0:0 (United States), 2601:243:820:f8cd:0:0:0:0 (United States), 2601:444:902:5b0:0:0:0:0 (United States), 2601:444:902:fa70:0:0:0:0 (United States), 2607:fb90:9900:c0af:0:0:0:0 (United States), 2607:fb90:9a3e:c9d1:0:0:0:0 (United States), 2607:fb91:b98:b56:0:0:0:0 (United States), 71.195.53.254 (United States).
- Total Unique Devices: 6.
- Device IDs Used: 1c5ed4c3-755e-485c-9a8d-a328f14e7d01, 221d5dcc-337e-4308-83a0-855fb7495fd7, a0416eba-8629-4896-bdb5-4be1458c0dec, a29182fd-254f-4362-a0f0-f278cab1757d, f691b9bf-a281-49a7-b4de-3f996fc9bb66, fea2cd58-76fc-43fd-95e3-9bf801e3109d.

Due to the severity of this activity, your account is suspended. Please contact our support team with proof immediately if you believe this detection is in error.

Regards,
Compliance Team, Trade X Mastery

AND

Based on our internal risk assessment, this activity has been flagged with a Severity Level of 10/10.

Activity Summary:

We have detected that this specific account has been accessed from an unusually high number of Terms of Service breaches:
- Total Reverse Hedged Trades: 67.
- Total Copy Trades: 0.
- Total Unique IP Addresses: 2.
- Recorded Locations: 2607:fb90:9903:25ef:0:0:0:0 (United States), 71.195.53.254 (United States).
- Total Unique Devices: 2.
- Device IDs Used: 221d5dcc-337e-4308-83a0-855fb7495fd7, fea2cd58-76fc-43fd-95e3-9bf801e3109d.

Due to the severity of this activity, your account is suspended. Please contact our support team with proof immediately if you believe this detection is in error.

Regards,
Compliance Team, Trade X Mastery

I need answers
I only have 2 devices which are my phone and my iPad. I am confused how one account says 6 devices and other says 2 when they are both registered under one TradeLocker email.. I need answers

Also, I don’t know where y’all getting all this crazy ip addresses and are you all aware iPhones do come with inbuilt VPN services?

Also, I don’t only trade, I have other jobs and therefore when I get on their Wi-Fi network to trade, my IP address would get changed.i have a Wi-Fi at my house, when I get connected on my Wi-Fi , my IP will change again. Are you telling me I can’t trade at work or at any desired location of my choosing . I only use 2 devices which are the devices stated in the compliance report for account 1687030. Also, all IP addresses show United States so

I also want to address the fact that all trades were placed manually using a strategy that took me time and sweat and blood to backtest. Y’all are not talking about the fact that I’ve failed over 20 challenges with y’all and now when I finally start seeing progress of hard work, this is what y’all will do ? I never did anything called reverse edging or whatever you call it . I can get on zoom or send a video breaking down all my trades and my strategy used. Also, same strategy was used on my 50k challenge and I got approved for a payout of $2,700 on 16th of October. So where all of a sudden my trading conditions has become a problem when I request $13k pay across 2 accounts then u close both account. Can I pls get a detailed breakdown and proof of what you claim I did after my account has been manually reviewed

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid trusting this company

Avoid trusting this company! They took my money and never allow me make withdrawals. Thanks to “ 𝐒𝐚𝐟 𝒆𝐫 𝒆𝒄𝒍 𝒂𝐢𝐦. 𝟎𝐫 𝐠” who assisted me in retrieving my money in full…

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Since February

Since February, I have been an Akashx and Tradexmastery affiliate member. I brought a lot of people into the company. I bought many accounts and lost them until I finally managed to request my first payout on October 22. I patiently waited 21 business days, then 30 business days. After 33 business days, they informed me that the withdrawal was rejected due to a rule violation—because of using multiple IP addresses, etc.
I did not violate any rules. I worked very hard the affiliate side, spent 100 hours on Zoom calls to learn, and all of it was for nothing. My whole world collapsed inside me—almost a year of work and a lot of money.
Thanks, Tradx.
Of course, I will not leave it at that.

8 December 2025
Unprompted review
Rated 2 out of 5 stars

Second review

I am writing this second review about Tradexmastery after Tradexmastery cancelled my account. I received 3 payouts from them in the amount of 2200, 1200 and 1200 dollars. In my first review I did not write that it took longer than 1 calendar month and in the last payout even longer than 2 calendar months. But I was happy that they paid because I have experience with a company that did not pay me at all. A week ago I requested a payout of 1600 dollars and today it came that I violated the rules. They listed lies there, that I was hedging, although I trade only buy gold. That I was copying trades, although this was my only account not only with Tradexmastery, but in general, so I had no way to do copying trades. That I used 4 different devices, although I only used 2, a mobile phone and a laptop and I do not understand what is wrong with that. The only truth is about multiple IP addresses, because I was traveling, but they don't say anywhere that it's forbidden. It's weird. They just didn't want to pay me anymore, so they came up with this.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

My withdrawals take too long and after…

My withdrawals take too long and after waiting for days without trading and I am also waiting for my payment. I got an email that says my withdrawal was rejected and the reason is not understandable. I contacted support for verifications and explanation and I was told that an unusual activities was noticed on my account which was the reason my withdrawal was been rejected.

I feel more confident sticking with CENTURY and 100 it's reliable, easy to work with, and keeps everything running smoothly for me and withdrawals are paid out promptly.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Wish I could post screen shots. However I will copy and paste email messages from them. Waited 23 business days after withdrawal request just to receive these emails. Keep in mind when I signed up there was “no rules trade however you want” which I have screen shots off now there’s “new rules” which I also didn’t break any off. I trade the same everytime. I follow my strategy and that is it.
—————————
Your payout request has been reviewed and rejected.

Note from reviewer:
None
———————————
Your account has triggered a rule violation:
RULE_BREACHED

This was a hard breach, which means the account is now closed.

It happens to every trader at some point. What matters is how quickly you reset and come back sharper.

If you are ready for a clean slate, start a new evaluation below and put what you learned to work.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Be careful !!!

Be careful, this company will steal your money and lock your accounts for no reason. This is a scam." They don’t pay money because they don’t have money !!!!!

9 December 2025
Unprompted review
Rated 2 out of 5 stars

I have been unable to access my account.

I have been unable to access my account for three days
They said they are occupied with maintenance and when I attempted to log in they displayed error
I am please to have come across firm on my profile display as my main option so I continue with them their knowledge and customer service are excellent

13 November 2025
Unprompted review
Rated 1 out of 5 stars

A Professional Looking Platform That Turns Into a Scam When You Withdraw

Tradexmastery presents itself as a trading service but it behaves like a well organised scam. I earned 32546 dollars through normal trading activity and everything seemed fine until I attempted to withdraw. From that moment the situation collapsed. After nearly seventy days of waiting they finally replied only to say that my payout was rejected without giving any explanation at all.

When I reached out to support they simply told me that my account had been closed permanently. No justification no review no details. My access disappeared and so did my funds.

This is not an error or a misunderstanding. It is theft. They let you trade until you earn something significant and then remove your account the moment you request a payout.

Do not put your savings on this platform. It will end the same way.

With no support and my money locked away I took my case to 𝒵𝐹𝐶.𝑅𝐸 for the correct legal follow up.

25 October 2025
Unprompted review
Rated 2 out of 5 stars

Incorrect payout denial despite identical trading behaviour, requesting manual review.

I have been trading two funded accounts with TradeXMastery, and overall I have been very satisfied with the platform. Everything in the trading process has been smooth and professional.

However, when it comes to payouts, I have experienced significant delays.
My first payout took over 40+ business days, and now my second payout has been pending for 48 business days before being declined, even though both accounts were traded with the exact same trades, strategy, devices, and IP usage.

Last week, one of my accounts was fully approved and I received my payout without any issues.

The second account, which mirrored the first one almost identically, was suddenly denied due to what appears to be incorrect automated security flags.

The report claimed:

• 74 unique IP addresses
• 27 unique devices
• 155 “locations”
• 11 “copy trades”

This information does not reflect my actual activity.
I trade only from one physical location in Sweden, never use VPNs or proxies, and only use a small number of personal devices. The “copy trades” occurred simply because I manually enter the same trades on both funded accounts, which is allowed and was already approved on the first payout.

The fact that one account was approved and paid out, while the other was declined despite identical trading behaviour, shows that the automated detection system has produced inaccurate results.

I have reached out to support and requested a manual review, as this appears to be an honest mistake in the automated flagging system.

I have been very happy with TradeXMastery otherwise, and I hope this misunderstanding can be resolved quickly and professionally so my payout can be processed as normal.

Thank you.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Waited 40 days for a payout

Asked for my payout on 10/26/25. Had to submit two tickets to support to finally receive my payout on 12/5/25. The whole time of 40 days my account sat, untouched, unable to trade while the market moved. I fear that had I never pinged support I may have never received my payout. I don’t like how it’s advertised you can ask every 3 days for a payout, but really you can’t because they took over the max of 21 days to actually submit my payout.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

20 Days to process payments.

I actually believed everything about TRADEXMASTERY and AKASHX because of a trusted friend who recommended them before testing it out himself. I tried to get funded several times believing their instant payout crap. After spending thousands I eventually got funded and followed every rule until I was profitable and requested a payout. I was shocked when they emailed me that it takes 20 days to process the payout request. They never even responded to the request, 20 days later they sent me some stories about my balance fluctuated under what I requested and I should do it over. This is outright a scam. The did similar thing to my wife. STAY AWAY. Lost over $5k try to get funded and then when it’s time to payout they find reasons not to.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Account deleted after payout request

I passed the TradeXMastery challenge, got KYC approved, and requested my $2,403 payout on October 3rd. All trades were manual through TradeLocker from my personal laptop at home and mobile when out, always from Prague, Czech Republic.

After 2 months, while I was constantly questioning why it takes to long and the support kept me telling to wait and be patient, they suspended my funded account claiming "reverse hedging", "copy trading", too many IPs/devices. No specific trade IDs or proof ever provided.

The explanation about “30 IPs” and “37 device IDs” is honestly ridiculous. Mobile data and home Wi‑Fi naturally rotate IPs, and TradeLocker counts different browsers and sessions as different “devices”. That doesn’t mean I broke any rules or shared my account. I traded my own account, and did the work to pass.

I was about to send them complete evidence (KYC screenshots, O2/Vodafone ISP bills, device IMEI/serial numbers) but their tickets DON'T ACCEPT ATTACHMENTS. Every appeal got closed with the same "escalated to billing" copy-paste.

After 2+ months of waiting, they didn't just deny payout - they PERMANENTLY DELETED my account.

Their excuses don't hold up:

30 "IPs" = normal Czech mobile data rotation (have ISP proof)

37 "devices" = TradeLocker browser fingerprinting (Chrome/incognito/Safari)

No hedging/copy trades

This is textbook scam behavior: succeed → request payout → invent violations → block evidence → delete account → steal profits.

As Akashx annual member who chose them as "partner", I've escalated there too and I am waiting for their reaction. Stay away from TradeXMastery. It is a scam company.

4 December 2025
Unprompted review
Rated 2 out of 5 stars

Payouts take 21 days which is fine as…

Payouts take 21 days which is fine as per their T&C's, however I am still waiting a refund of my initial fee for my 2 phase challenge. Passed my challenge 4 months ago, have logged numerous enquiries to get my refund, but my ticket just gets closed with a response has been escalated. I do not understand what needs to be escalated because the T&C's state that the initial fee will be refunded once the challenge is passed. So what is the problem?

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Frustrating Experience.

I passed my phase 2 evaluation account on Dec 1. It's now 5 days since i passed my phase 2 evaluation account (1715546). I am yet to get my funded account. I have written severally to their support with zero response from them. I have used other prop firms and non keeps you waiting for 5 days. This is terrible

1 December 2025
Unprompted review
Rated 2 out of 5 stars

The challenges are well but...

The challenges are well thought out, however the payment is too long (3 weeks), and the contract is not really respected because the payment is made later and the refund much later. It's a shame, it would have increased the overall rating

5 December 2025
Unprompted review
Rated 3 out of 5 stars

I got paid out from tradex…

I purchased a challenge from tradex because one of my friends reccomended the company.i love the trading rules. Pretty simple and straightforward, not like other prop firms, especially the 1 step 5% profit target.. cant beat that..

But after reading trust pilot reviews, i got buyers remorse a little bit from all the bad reviews on how long payout takes… i know of other prop firms that payout within a couple days.. i had to pause trading for a bit and i didnt like it. Id like for a payout to get paid out within a couple days. And to trade right after… if tradex paid out faster, it would be golden.. also i wish there was an active customer support on discord. That would be amazing.. for the pricing.. i think the payouts should be a lot faster.. wondering why rise isnt connected to tradex yet… that would be super cool. but other than that i did get first my payout from tradex from trading (under $1,000) in 7 days.. and im super stoked about it. So they do payout!

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Tradexmastery mastery is nothing but a scam company. I traded with them and made profit of $449, requested for a payout and after waiting for 70 days I was sent a mail that my payout was rejected with any reason. Tried contacting the support only for them to tell me that my account is permanently closed. This is Robery and stealing. Please stay away from them

5 December 2025
Unprompted review

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