Vitality Reviews 59,669

I like the principle of Vitality rewarding you to keep active and the direct benefits when you renew your membership. Not so sure about the weekly pick and prizes seems to have little influence on me... See more

Helpful customer service in explaining policy options for potential claim. Proactive in checking if my preferred physio was registered with them - unfortunately they are not but the options were made... See more

My partner and I have been with Vitality for about 3 years now and we're very happy with the support that we receive. I like how I can self-serve for most requests through the app, and how quick and h... See more

I just got off the phone after speaking to a lovely lady called Kershni Naidoo , she was not only very polite and courteous, she took her time to listen to me & gave me a thorough breakdown of what wa... See more

I wasn't sure what to expect but so far the process has been really straightforwards. I rang and spoke to someone regarding a need for an appointment, they talked me through the process and sent acros... See more

Every time I’ve reached out with an inquiry, customer service has never left anything unresolved. They always go the extra mile, even when my requests were challenging to fulfill. I’ve been dealing wi... See more

Had to call asking my claim needed clarification. Spoke with incredibly knowledgeable, polite and helpful guy who, after asking some clarification questions, made sure my claim could follow the correc... See more

Waheed took care of my needs and requirements whilst making adjustments to fit my budget. He was very helpful in reaching my desired membership whilst not rushing and being kind enough to offer a gi... See more

I spoke to Ella in customer care and she was excellent. I needed a few things clarified and authorised. She was extremely attentive and explained everything really clearly. I've been with Vitality a y... See more

I used my personal medical insurance for the 1st time yesterday and wow! so impressed. Appointment for GP made in morning, got seen same day by GP (at no extra cost) prescription sent via email & a re... See more

Straightforward automated system at the start of the call, not long to wait for an agent, Agent was very helpful and respectuful. Excellent service - the only feedback I would leave is I wish the agen... See more

Both members of staff I spoke to were extremely helpful and friendly. Particularly Andrea he was very kind, informative and helpful. Any worries I had were put to rest, thank you very much.

You'd hope that health insurance was different to other insurances. If your fence blows down in a storm and you want to make a claim for £350 for a new one, you dont expect the person at the other end... See more

A very simple experience and a very personable experience. The advisor was able to book me a consultation appointment there and then. Amazing service. I have never claimed before, so was worried about... See more

Bradley was very patient, friendly and helpful with explaining how it all works and what to expect with the follow-up, how the finances work etc. Also managed to get a triage call booked same day too.... See more

Mini was extremely helpful. She was patient, answered all my questions with knowledgeable answers that left me feeling empowered and more prepared. I am extremely pleased with the info and results of... See more

Usually I don't leave feedback because I don't want to say anything bad however, this team member was very helpful and informative about what I needed. His instructions were very clear.

My thanks to Winston for processing and approving further treatment in double quick time. I appreciated his considerate manner and clear explanation over the telephone. I am also grateful to Sam for... See more

My whole family has had some form of treatment over the last 4 years while we have been with Vitality through work, and they have always been excellent. The support has been very easy to use and the c... See more

Couldn’t have been more helpful. Aleah was very knowledgable and explained things in detail. I ended my phone call feeling much happier and confident things were being dealt with efficiently

Until today's call I would have rated Vitality a zero. Amazing the difference that one person, who listens and acts, can make to one's perception.

My call was answered quickly and Natasha was very helpful, understanding and knowledgeable. She was able to help and support me with a new claim for my daughter and talk me though the next steps.

I called to inquire about dental treatments and the claims process afterward. All my options were laid out clearly an in easy to understand terms, with helpful advice that made me feel confident and i... See more

The lady I spoke with on the special care team was very thorough and explained everything step by step. She was also very polite and extremely helpful when answering my questions.

Andrea was most patient and helpful, helping me find a doctor for my child. She really went out of her way to look for relevant practitioners, and make sure I get the info in my inbox. Thank you very... See more

Laura was brilliant. Sorted everything out with hospital there and then, whilst I was on the phone and super efficient. Makes post op recovery easier. Thank you.

Warissa was so helpful!! She really took the time to run me through all the details, even followed up to ensure I received the email she sent and checked whether I had any other questions. This la... See more

I had the pleasure of speaking to Chris this morning who was very detailed, understanding & very informative with a good attitude and his customer service was second to none. I would highly recommend... See more

Really understanding and considerate on the call. Took time to speak about what I’m going through. Explained information clearly and very supportive. Thank you.

Fantastic service. There were no waiting times all through the call. I was put through to the relevant team quickly. I was heard and supported in a very professional manner. Thanks team!

Mike was so wonderful, so kind and explained everything and fixed everything which I was worried about and helped me understand what to do in future. What a lovely man!

I spoke with Ronel, who was very good on the phone, she displayed the right tone of professional empathy, while obtaining the info she needed. She was fab and deserves a pay rise Derek Smith

Emma was very knowledgeable about the ins and outs of my policy, and level of cover involved. She also booked a specialist consultation for me whilst on the call.

Today I was helped by Vitality consultant Ms Anne Whitt. She made the difference by being v emphatic and knowledgeable about how I could be supported on the issues discussed.

Ladies I spoke to were very helpful and quick at processing my request. Advised me of next steps with my claim and advised they would contact me as soon as we had approval.to move forward.

A very helpful Vitality person on the end of the phone sorted out our query - yes, it took about 25 minutes to go through security, permissions and our request - but all was satisfactorily resolved.... See more

My wife heather rose Bax joined the same time as me last April. But we can’t find her membership number as when I phoned today they said they would send it over to her email which is heatherandkeithba... See more

Alexandra was really friendly and helpful with my enquiry on my Vitality claim . She was very informative, respectful and a pleasure to talk to. Thank you 🙂

Cindy has been very helpful with regards to my claim. Cindy has explained all the required information thoroughly and in a timely manner. Thanks

Everyone I have interacted with so far have been all been amazing, reassuring and so helpful. The app is great too! Definitely the best provider I have experienced.

Laura was really helpful - listened to my request and spent time researching what was required and explained everything well

The person helping me was so kind. She explained everything thoroughly, and made sure I understood everything completely. I was a bit anxious, but she made me feel totally at ease. Ness Kennedy... See more

Really helpful person on the phone, talked me through other options for getting my payment and setting up my bank details on my account

Wilma was lovely to speak to and she helped me sort out my claim and next steps for the claim very swiftly and easily - and she was friendly and easy to communicate with - much better compared to the... See more

Thank you for helping me register my claim with ease , helpful caring attitude

Conversation was fine and very helpful as to the procedure and route for me to take following my visit next week with my GP.

Agent was super friendly and knowledgeable. Answered all my questions and recommended the correct path forward.

I called Vitality to arrange an appointment with a doctor following a private referral. It was my first experience with Vitality, and Jasmine made it a good one. I was listened to during the call, and... See more