Dialdirect Reviews 25,515

All was achieved very efficiently over the phone i'm pleased to say, with more features covered for a lesser premium. I consider it is very important to speak to providers rather than simply fill in o... See more

My experience was overall ok. It does take a long time before you can speak to an actual human when phoning the call centre, The lady made it sound as if she was doing me a favour when I was swa... See more

Very well informed staff who could"nt do enough this policy doesn't come into force for another 3 weeks so will update later

I was getting emails to advise a policy increase even though I sent through the documents. So I called. Getting pass the auto voice took a long time. Eventually i was put through to Lebohang. What... See more

What made me choose dial direct was that they were the most competitive from all the other brokers, and they gave me the best quote for my needs. The site was straight forward easy to use very help... See more

**update** Dial Direct customer services have contacted me regarding the issues below and have offered a resolution I saw poor reviews before I purchased insurance but I genuinely didn't expect a... See more

I had been given a quote for my car insurance by Moneysuper market.com for £568.39. However, when I tried to purchase the policy through Dialdirect, the price increased by £30, totaling £598.52. I que... See more

I insured with Dial Direct last year. I found the website easy to navigate, always a bonus for me! The price quoted at the time was very competitive and included RAC cover, another bonus. My rene... See more

I've returned to Dial Direct as they offered a great comprehensive car insurance quote. Last time I was with them I had to for malicious damage and their process was very smooth. I was kept updated... See more

Really easy and quick to get my insurance sorted. Didn’t even need to upload any documents such as NCD. Absolutely seemless. Big recommend from me. Ben x

When my car insurance renewal became due I was offered several companies by Confused.com. Dial Direct’s website was easy to navigate, the cover was the same as my then-current provider, and the price... See more

I initially arranged car insurance through the website which was easy to navigate my way round as I’m not very tech savvy. I needed to contact the customer service centre with one minor query. I waite... See more

Well priced and full options at acceptable additional cost. Moved from my previous insurer as they wanted 27% more this year. I compared on a comparison site and that insurer quoted me 31% less tha... See more

My insurance runs out on the 24th November 2025 and I renewed my insurance on the 6th November of the same year so I wouldn’t be in a panic about not being insured, just made dashing check on MI... See more

My recent experience for obtaining car insurance went very easy. Their quote was like for like and came out nearly £300 cheaper than last years but with a different company. I've gone with Direct Di... See more

New customer and not made any claims but so far so good! Huge amount of benefits included as standard such as breakdown cover and reasonable excess which makes the price even better value. Wish more i... See more

Speedy response Fulfilled all requirements. Quoted £300 less than my previous insurer. On comparison with other sites who came in only slightly more than this quote it was clear that my previous insur... See more

Very happy with my experience & level of cover at great price would highly recommend & already have to friends & family

Did a comparison site and DialDirect came up as one of the better options. Clicked on the go to site and dealt with from there. 10 minutes later after confirming details I purchased.

Competitive price, included legal assistance and breakdown cover which are often additional add ons to a policy. Documents followed quickly in the post. Advisor I spoke to on the telephone was v hel... See more

There was a minor glitch when I purchased my motor policy. I contacted dialdirect customer services and their response was quick and courteous and explained what had happened. First class response... See more

Easy and straightforward to complete all information, read and understand the quote and all relevant information. Quick and easy to confirm and take out a policy. Easy to print all relevant informatio... See more

I wasn’t confident buying my car insurance on line. I called and spoke to a very helpful gentleman, Andrew. He explained everything the policy covered.

Absolutely perfect service no hassle, pay in full happy customer cheapest on the market this year!

I was looking to change my car insurance and Dialdirect looked a very much improved offer. However, I was unsure whether I would be receiving "like for like" cover. I contacted Dialdirect by phone and... See more

So good to be able firstly to discuss problem on a chat line and then be able to speak to an agent which resolved my issue.

I bought my car insurance from Dialdirect as it gave me better cover than my current insurers as it was less than half the price. There was an issue with information I provided which was resolved imme... See more

Easy to negotiate website. Good value for money and reasonable excess. We have only just joined but hoping they will be good if we ever need to make a claim.

Up to this point I have nothing but praise everything is going to plan and I’m looking forward to our policy going live.

First time using this company. It was such a straight forward process. Price was the best quote I had for the extras on offer. I would recommend them if anybody asked me.

My car insurance was up for renewal that is when I went in shock, 40% more so I looked around and found Dial direct half the price for exactly the same cover, thank you so much, easy to change, brilli... See more

Very compact exact detailed process - so easy to see what was available and quick to complete the process.

Seems like a decent company. However still awaiting a hard copy of my documents which were requested at the time of purchasing my car insurance policy.

I found my experience with the direct very satisfactory I had cause to speak to their advisor on a matter which he sorted straight away no pressure

Was easy to apply on line through compare website and everything is sent over but you can also request paper copies

The best cover and Price I had a problem entering a quote number online but this was sorted quickly and they listened and responded quickly.

Good communication when phoned them, and did wait that long for a agent to answer

Very competitive rates - will have no problem recommending to friends & will give them first option when I renew next year.

Getting a policy that beats my previous insurer by over £200 for similar cover, can't be bad eh?

I found navigating the website easy and straightforward. The insurance policy was clear and I appreciated being able to tailor my policy to meet my needs.

It was very easy to contact, review cover , competetive price, payment method all very easy.

I used a comparison website to find this car insurance renewal quote. Quick and simple to complete the application, buy online and view documentation on Dialdirect website. The price was significantly... See more

GOOD PRICE WITH VARIOUS THINGS INCLUDED THAT ARE ADD-ONS WITH MANY OTHER COMPANIES

Website so easy to use Very competitive prices Good service

Service was first class I was treated with respect and the agent.had knowledge and understanding.

very straight forward to renew, good system no issues.

The thing that made this so good was that it was so easy to get a quote and then set up a policy

Very competitive quote Very clear information Easy to use site

Was one of the best prices given to me for my other car.

Excellent Telephone service from Ashton, Renewed my Car Insurance ( Year2) AND added my Son onto my policy to be covered also. Easy to Contact , Great to do buisiness with and Very Professional, Many... See more