Great service in the Bandon DID store. I met Colm who was more than helpful and I felt valued by him as a customer there. He was friendly & helpful. Lukaz came and dismantled my old Washing Machine b... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
Contact info
Replied to 96% of negative reviews
Typically replies within 48 hours
Wanted a new Tv
Wanted a new Tv, went to DID Killarney, met a wonderful young gentleman Oísín who was very helpful and knowledgeable about all things Tv. Was extremely nice to our children and even helped to put tv in Car, which was a struggle because booth was full of kids sports equipment and footballs but we had a laugh and a bit of craic about it. Wonderful experience and the Tv arrived home safe and does what it said on the box and advised by Oísín.
May use AI-assist with repliesRead more
Ordered a ps5 online for click and…
Ordered a ps5 online for click and collect same day only to ring a few hours later and be told no it won't be here until Thursday extremely unhappy about this makes me double think about using this company anymore

Reply from DID Electrical
I snagged a TV on Black Friday
I snagged a TV on Black Friday, but the real test came when I had to wait two weeks for it to arrive. Initially, I was told it would be a straightforward process: the TV would be taken from one of the stores, sent to the main warehouse and then delivered to me. Thankfully, everything went according to plan and the TV turned out to be a great purchase.
Non existent customer service
We discovered that the fridge door was badly dented once the wrapping was removed. I've tried contacting customer service but they don't answer the phone. Still waiting for them to acknowledge my email.
Just to update, I was able to connect with CS today and they will be arranging a replacement unit. Will update again if necessary.

Reply from DID Electrical
Great service
Great to deal with
Great to deal with. I had to change my delivery date and it was no problem. Shout out to the delivery driver. He helped get the large fridge in the house and unpack it even though he didn't need to do it. He was so helpful. I couldn't have done it by myself. Free delivery also. I will always go to DID before Harvey Norman as they give best deals and free delivery saves a lot of money.
Thank you Eoin from clonmel shop for…
Thank you Eoin from clonmel shop for his great service. We were there in the store to buy a television, Eoin explained everything in details,pros and cons of different brands. Thank you
Well the screen of the tv that was…
Well the screen of the tv that was delivered was smashed and there was not even a 'fragile' sticker on the package so who knows how much the box was thrown around by the delivery vendor.

Reply from DID Electrical
Brilliant customer service
Brilliant customer service, thank you. Great bit of packaging to hide the product to keep the magic alive!
Easy shopping experience and helpful…
Easy shopping experience and helpful staff
I Purchased a refurbished Lenovo…
I Purchased a refurbished Lenovo Laptop, it was an excellent customer service I would rate 5 stars for overall product and customer service.
Bought an LG 43” in the Black Friday…
Bought an LG 43” in the Black Friday sale online. Got text to say it was ready for collection. All went very smoothly
Received my goods as described in good…
Received my goods as described in good packaging at right time. Positive experience. Recommended !
good service
Have always used DID for many years for my work and private electrical purchases. Primarily due to locations of the shops and price.
My washing machine broke down today and…
My washing machine broke down today and i was able to order another washing seamlessly from DID electric
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







