The actual fights were on time with fair comfort for short haul. Cabin crew were professional and courteous. Transfers leave a bit to be desired especially return. The coach collected us from resort 4... See more
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Company details
Written by the company
Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.
Written by the company
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0800 408 0778
- customerservice@jet2holidays.com
- www.jet2holidays.com
Replied to 99% of negative reviews
Typically replies within 24 hours
After the recent experience with Jet2…
After the recent experience with Jet2 and being fobbed off with a feable excuse regarding a 3 hour 7 minute delay backed by not even a gesture of goodwill, I certainly wont be using or recommending this company again.
Jet2holidays have a very poor policy and support
Jet2holidays have a very weird hand carry policy I usually travel with a large backpack as opposed to cabin case, I was asked to remove my backpack from the overhead bin as I was told by the crew that cabin case is the priority I pointed out that my backpack is the same size if not slightly bigger than a cabin case. Grace and another lady removed my backpack and forced me to put it under the seat! Needless to say I had no space for my feet! Imagine putting your cabin case under the seat? Make that make sense! WhatsApp assistance is also useless! I had an issue with WiFi during my previous trip and asked for assistance and was told by Rachel who was very dismissive to just call their UK number now why would I call overseas which is very costly! I had to fork out £100 for the ten days I was in Turkey! What was the purpose of the WhatsApp helpline? I don't recommend this company even if they have good deals! There are other companies who are competitive with their holidays as l well. Last time I'm going to use this company.
Brillian
Once again jet2 have done a superb job everything went as expected with not one thing to moan about xde
Lovely place but airport chaos
Prague was a lovely place, full of culture and history. The only thing that spoiled my holiday was the new EES system in Prague airport. The queues were horrendous both going into and departing the airport. Total chaos. We nearly missed our flight home which was really stressful. It would put me off going again unless they streamlined things.
Everything was pretty much seamless
Everything was pretty much seamless, hotel was spot on, very clean and very friendly staff. Only issue I had really was the delay of just over 1 hour coming home, small aeroplanes aren’t very comfortable and to be sat on one for an extra 70minutes was not a good experience. But we got home safe and that’s all that matters. Had a fab holiday so I have booked again for next year
Customer service was brilliant
From start to finish the booking was easy the customer service both at the airport and in resort was excellent. Hotel fabulous and it was value for money.
Excellent service as always and holiday…
Excellent service as always and holiday was great.
highly recommend Jet2 holidays.
I have already sent you a review/
Excellent all round as usual
Excellent all round as usual - we don’t book eith anyone else these days.
Easy App to follow
Easy App to follow. Great reception by all staff. Straight forward flow at EMA. Hassle free all the way
Customer services with Jet2 was very…
Customer services with Jet2 was very helpful flight crew were lovely and polite they went out of their way to help the hotel was lovely very clean and the staff couldn’t do enough to help you very polite very friendly.
Best five star hotel
Hotel was amazing. Food was really nice. Staff couldn’t have been any better. Friendly efficient and helpful. We will be back. This was definitely 5 star and holiday was so chilled and everything was so easy
Everything went smoothly but no storage space in the room
Everything went smoothly. We liked the hotel and the food was great but in the room there was virtually no storage space so we had to live out of our suitcases.
Berlin was lovely
Berlin was lovely. The hotel room was too small for 3 people , breakfast was nice , had to as for a mattress topper as could feel springs in my back. They had no , ended up with a quilt to put over mattress , on the way home we got delayed , no one told us , over a hour with no info. ! We Was not impressed with that ,
We visited Tallinn with Jet2…
We visited Tallinn on the Jet2 inaugural flight from Birmingham and had a fantastic 4 day break in the medieval town. It was fantastic
We had a very relaxing holiday at…
We had a very relaxing holiday at Spring Vulcano hotel, Staff in hotel very friendly and helpful. House keeping done a fantastic job as very high standard. I would definitely recommend this hotel as great location and really liked the breakfast come brunch as a good idea. Jet2 service from check in both ways was excellent service.
May use AI-assist with repliesRead more
Still good holiday
Both flights excellent but airport in Gran Canaria is problematic. Hotel has lovely staff but it needs some work done to it. People putting towels out from 7am. Food very repetitive.

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