Jet2holidays Reviews 431,087

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their friendliness, efficiency, and helpfulness, both at the airports and during flights. Consumers appreciate the well-organized transfers and the smooth, seamless service provided. People highlight the good value for money, the wide selection of holiday destinations, and the flexibility offered in terms of duration and board basis. The booking process is considered easy and user-friendly, especially through the app. Reviewers also appreciate the convenient locations of the hotels and the quality of service provided during the holidays. Overall, individuals express satisfaction with the holidays and the excellent service, often stating their intention to book with the company again in the future.

Based on these reviews

Rated 4 out of 5 stars
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The actual fights were on time with fair comfort for short haul. Cabin crew were professional and courteous. Transfers leave a bit to be desired especially return. The coach collected us from resort 4... See more

Rated 4 out of 5 stars
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Flights good, food & hotel good, weather good. Minor annoyances - sunbeds around pool crammed together with big empty spaces. Beach lovely though! Evening entertainment average, good dancers but s... See more

Rated 4 out of 5 stars
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Hotel Faro, Meloneras, G. Canaria, a fabulous hotel in many ways but the trendy lighting of LED filament type bulbs is no help whatsoever to people with impaired vision. The hotel could make this know... See more

Rated 4 out of 5 stars
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The hotel was as described. The flights were good. Particularly good was the cost of hold and cabin baggage included in the price where many airlines treat this as a chance to charge. One big let d... See more

Rated 5 out of 5 stars
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Jet2 Reps were very helpful all round, kept us informed without having to chase anyone. We used the same resort we'd been to with someone else last year and enjoyed a bigger apartment, an on site rep... See more

Rated 5 out of 5 stars
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Everything was good. Malaga airport had long queues for passport control both on arrival and departure but that is beyond jet2 control. Hotel was as described, went bed and breakfast, which was typi... See more

Rated 3 out of 5 stars
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Outbound airport staff friendly helpful, inboard airport staff rude unhelpful 20 or so stood around doing nothing .flight staff good but I had pre paid extra legroom seats both ways but they allowed p... See more

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Rated 5 out of 5 stars
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Hotel was brilliant all inclusive good entertainment flights delayed both ways and arriving and departing Fuerteventura was not good very slow to get off plane 45 mins ,slow cases.Going back no buses... See more

Rated 3 out of 5 stars
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Flights and transfer were fine, as expected. The Puding hotel half board meals were rather mediocre with a limited dinner menu, unchanged for the duration of the stay. A cup of coffee, from the read... See more

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Rated 3 out of 5 stars
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My 5th Jet2 holiday to Benidorm in 2025. Usually efficient though on leaving Alicante there was a huge queue for the security checks. Not just Jet2 customers of course but it might have been helpful f... See more

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Rated 3 out of 5 stars
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I was very disappointed with the level of cleaning in our room. The last three days of our holiday the bin was not emptied, bed sheets weren’t changed once, the only thing cleaned in the bathroom ever... See more

Company replied

Rated 5 out of 5 stars

Usually I dont do reviews, but today I have to. Just came back from Antalya with Je2holidays and they deserve 5* everything was perfect, from hotel to staff. Jet2holidays members was very often in ou... See more

Rated 5 out of 5 stars
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Overall the hotel location and surrounding countryside once you get passed the tourist traps (Shops etc😮) was wonderful. The buffet breakfast, lunch and dinner had a great selection and the pre... See more

Rated 3 out of 5 stars
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The flights were fine; the transfers also. At the hotel the staff were quick and attentive, the pool and surrounding beds were clean and sufficient. Paying an all in price we found well balanced meal... See more

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Rated 5 out of 5 stars
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ease of check in at airports lots of staff to help with everything airplane clean cabin crew professional and efficient info from pilot before and during the flights with regular updates on wea... See more

Rated 5 out of 5 stars
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Airport help was exceptionally good the airhostess were very friendly so plane journey was great.when we landed and were going to the coach we had a VERY long walk which wasn't nice .our hotel Alexand... See more

Rated 4 out of 5 stars
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Everything went well, apart from the delay on the outbound flight. This was not the fault of JET2, but due to poor weather. the only criticism i have, is the inflight duty free is distributed star... See more

Rated 5 out of 5 stars
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Everything was just amazing, the assistance staff at Leeds Bradford airport to cabin crew, the private transfer and the hotel, the Amavi,make for two in Pathos was outstanding. I did not want to come... See more

Rated 4 out of 5 stars
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Made to wait for over 30 minutes for our private transport to the hotel, Also customers need to be warned of people on electric scooters they are silent and being driven way to fast in pedestrian ar... See more

Rated 5 out of 5 stars
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We had a wonderful holiday in Cyprus & are very happy that we chose the resort (Azia) that we did. It exceeded our expectations in many ways. Apart from a delay with our return flight, everything was... See more

Rated 3 out of 5 stars
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Staff were both friendly and efficient on both flights. Flight to Prague from Leeds Bradford airport was delayed by three hours with no prior notice which meant we were waiting at the airport for ove... See more

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Rated 4 out of 5 stars
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The only disappointing aspect of the hotel was the food. The breakfast quality of the sausages and bacon were poor. At dinner again the food cooked to order on the hot plate was exceptionally of poor... See more

Rated 5 out of 5 stars
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Went to Vienna for 4 days as usual great value for money great cabin crew no delays either way Jet2 are my first choice every time Best holiday/flight company by far Nice if you could go to more wo... See more

Rated 4 out of 5 stars
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Other than a lot of waiting around and confusion at Arricefe airport the holiday with Jet 2 was perfect. Top tip, organise your own transfer to your hotel. The transfer back was perfect but it was slo... See more

Rated 5 out of 5 stars
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Great holiday, good hotel couldn't fault it and our room was excellent (once we changed) as I requested a walk in shower when booking holiday by phone but hotel said this hadn’t been requested by Jet2... See more

Rated 5 out of 5 stars
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Stayed in Puerto Rico -Gran Canaria for 11 nights great experience throughout. Even with an hours delay for the return flight the company was amazing with details and plane took off exactly as advised... See more

Rated 3 out of 5 stars
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The hotel was excellent. However when we arrived at Gran Canaria airport we were kept standing in a queue for two hours trying to get through the passport control machines. It was an absolute shambles... See more

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Rated 5 out of 5 stars
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Very impressed with Jet2, we’ve never flown with them before and everything was very organised. The staff at both airports were friendly and cheerful, even at 7am! Extremely impressed with the smart... See more

Rated 4 out of 5 stars
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Good communication and experience with transfers. The airport in Corfu was chaotic and couldn’t seem to handle the amount of passengers so would make sense to make the return transfer later so there’s... See more

Rated 5 out of 5 stars
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Definitely value for money love some winter sunshine. Great staff Spacious room Reception helpful Kevin in the terrace bar was fantastic. Talented at the baby Guiness - swirly spoon hack !! Ha... See more

Rated 5 out of 5 stars
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Jet2holidays is our “go to” travel company. We know that we will always find a holiday destination that suits us, at great value for money. We appreciate the flexibility their holidays provi... See more

Rated 5 out of 5 stars
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Great holiday, good value for money being all inclusive. The RH Victoria is an amazing hotel with lovely staff & fantastic and all our drinks were served by waiter service at our table. We’ve stayed... See more

Rated 5 out of 5 stars
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I've been booking my holidays with Jet2 for years now and I have never experienced anything bad. They have plenty of holiday destinations to choose from and the prices are reasonable. I always use the... See more

Rated 4 out of 5 stars
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Even though a 3 star resort, it was very complex and plenty of good food in the all inclusive holiday. It was extremely good value for the money. We would definitely consider using Jet2 all inclus... See more

Rated 5 out of 5 stars

Cannot fault jet 2. Best thing is there's always plenty of staff on hand at both airports, especially in Leeds Bradford, when you're not quite sure about 'technology' and how it all works now. Always... See more

Rated 5 out of 5 stars
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Overall experience was fantastic. Staff were friendly, professional and helpful. Extremely well organised transfers so there was no stress at all. Staff made everything smooth and seamless, food was e... See more

Rated 4 out of 5 stars
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We had a couple of issue with the hotel. Firstly the Tiki lounge music was far to loud, we were on the 2nd floor and we could hear the music until midnight 3 nights running, we complained to Hotel you... See more

Rated 4 out of 5 stars
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My wife & I enjoyed the experience with Jet2 service. We went to Antanya Turkey in 13th Nov-22nr Nov.2025 and stayed at Aksa Lara on Lara beach. For first time this hotel received our with relaxing... See more

Rated 5 out of 5 stars
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The hotel room was large, modern and well set out. The location was excellent. 5 minutes walk to the marina and a promenade. Lovely walk in both directions. All the streets in the area of the hotel in... See more

Rated 5 out of 5 stars
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We’ve just had a fantastic 4 days in krakow, what a beautiful place to explore. Flights from Glasgow were perfect times and no issues. The hotel (Golden Tulip City Centre) was fab, good sized r... See more

Rated 4 out of 5 stars
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The Villa was lovely but we couldn't use the pool as it was contaminated with flies and we annoyed that we paid for this and couldn't use it .The skimmer weirs were blocked so the surface rubbish... See more

Rated 5 out of 5 stars

Staff very helpful hotel rooms were spacious balcony let it down and stairwells could do with a make over food was OK just luke warm .hotel is in a great location to pubs and restaurants and just a... See more

Rated 5 out of 5 stars
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The holiday was excellent. The hotel was very good, very well located for sightseeing and the staff were helpful. Having breakfast looking at the Acropolis was special. The room was of a good standard... See more

Rated 5 out of 5 stars
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We will definitely be booking with Jet2 again. We found them so helpful and accommodating. We travelled to Lanzarote and I am always a bit worried about the airport in a different country for the fli... See more

Rated 4 out of 5 stars
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The service from Jet2 is very good , when compared to a number of other holiday package firms. Helpful staff and plenty of them at airports. Quick transfers etc. We went to Fuertaventura, must... See more

Rated 5 out of 5 stars

This is the second all-inclusive holiday we have had with Jet2 and our experience has been great overall. We like that it’s a big company and that it takes care of everything including flights, transf... See more

Rated 5 out of 5 stars
Verified

Everyone was friendly, helpful and efficient and made the entire experience run smoothly. Fast check in at the airport and friendly staff on board the plane. Our transfer times were clearly stated... See more

Rated 5 out of 5 stars
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The Hotel H10 White Suites is a well maintained and the grounds pool etc are a place that aids relaxing and being at ease. Well relaxing, nice apts, and meals of a good standard. With friendly staff f... See more

Rated 4 out of 5 stars
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Lovely hotel. 2nd visit for us, but we won't be back. excellent location. friendly staff. unfortunately the food in the restaurant badly let this hotel down. Cold and uninviting food. hardworki... See more

Rated 5 out of 5 stars
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Well done Jet 2! Our Holiday wasa proper holiday. We'll organised with professional staff always ready to help if necessary and very smiley. I recommend their holidays to friends and families. You... See more

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Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

431K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

After the recent experience with Jet2…

After the recent experience with Jet2 and being fobbed off with a feable excuse regarding a 3 hour 7 minute delay backed by not even a gesture of goodwill, I certainly wont be using or recommending this company again.

7 December 2025
Rated 1 out of 5 stars
Verified

Jet2holidays have a very poor policy and support

Jet2holidays have a very weird hand carry policy I usually travel with a large backpack as opposed to cabin case, I was asked to remove my backpack from the overhead bin as I was told by the crew that cabin case is the priority I pointed out that my backpack is the same size if not slightly bigger than a cabin case. Grace and another lady removed my backpack and forced me to put it under the seat! Needless to say I had no space for my feet! Imagine putting your cabin case under the seat? Make that make sense! WhatsApp assistance is also useless! I had an issue with WiFi during my previous trip and asked for assistance and was told by Rachel who was very dismissive to just call their UK number now why would I call overseas which is very costly! I had to fork out £100 for the ten days I was in Turkey! What was the purpose of the WhatsApp helpline? I don't recommend this company even if they have good deals! There are other companies who are competitive with their holidays as l well. Last time I'm going to use this company.

4 December 2025
Rated 4 out of 5 stars
Verified

Lovely place but airport chaos

Prague was a lovely place, full of culture and history. The only thing that spoiled my holiday was the new EES system in Prague airport. The queues were horrendous both going into and departing the airport. Total chaos. We nearly missed our flight home which was really stressful. It would put me off going again unless they streamlined things.

7 December 2025
Rated 4 out of 5 stars
Verified

Everything was pretty much seamless

Everything was pretty much seamless, hotel was spot on, very clean and very friendly staff. Only issue I had really was the delay of just over 1 hour coming home, small aeroplanes aren’t very comfortable and to be sat on one for an extra 70minutes was not a good experience. But we got home safe and that’s all that matters. Had a fab holiday so I have booked again for next year

15 November 2025
Rated 5 out of 5 stars
Verified

Best five star hotel

Hotel was amazing. Food was really nice. Staff couldn’t have been any better. Friendly efficient and helpful. We will be back. This was definitely 5 star and holiday was so chilled and everything was so easy

7 December 2025
Rated 4 out of 5 stars
Verified

Berlin was lovely

Berlin was lovely. The hotel room was too small for 3 people , breakfast was nice , had to as for a mattress topper as could feel springs in my back. They had no , ended up with a quilt to put over mattress , on the way home we got delayed , no one told us , over a hour with no info. ! We Was not impressed with that ,

7 December 2025
Rated 5 out of 5 stars
Verified

We had a very relaxing holiday at…

We had a very relaxing holiday at Spring Vulcano hotel, Staff in hotel very friendly and helpful. House keeping done a fantastic job as very high standard. I would definitely recommend this hotel as great location and really liked the breakfast come brunch as a good idea. Jet2 service from check in both ways was excellent service.

23 November 2025
Rated 3 out of 5 stars
Verified

Still good holiday

Both flights excellent but airport in Gran Canaria is problematic. Hotel has lovely staff but it needs some work done to it. People putting towels out from 7am. Food very repetitive.

1 December 2025
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Reply from Jet2holidays

Hi Christine,

Thanks for taking the time to leave your review and for sharing your feedback with us. We hope to see you back on board in the future.

Kind regards
Jo Lawrence
Customer Service Executive

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