The Diamond Store London Reviews 34,662

Once request was picked up via email customer services were quick to action. We were not happy with the return process via Royal Mail 48 hour tracked and the parcel was subsequently lost. In fairness... See more

Everything was great but way too much packaging, the outer box comes in a plastic bag. Inside is another bag, two ring boxes and a pouch! There must be a more environmentally friendly way to dispatch... See more

Every thing fine the ring is beautiful. My only complaint is that they forgot to change my phone number at the carrier office so my ring was not delivered the first time it came as the code had gone t... See more

Great ring, great communication and customer service! Only thing is, when I purchased the ring it said it was in stock available for next day delivery - it wasn’t. It took over 2 weeks to arrive so ju... See more

Absolutely perfect . Ordered my wife a ring it arrived in good time but unfortunately too small sent back for a larger size had regular updates on its return quick turn around then larger ring sent o... See more

Excellent customer service and quick delivery. After ordering wrong size ring and having to send back for an exchange the customer service was A* and was delivered again all within 72hrs. Will defo be... See more

I don’t normally leave reviews for simple purchases, but website was clear, seemed good value - knew what I was buying, recieved up to date emails about delivery and a secure PIN code for DPD, arrive... See more

I've bought quite a few things from the Diamond Store. Everything i've bought or been gifted has been just what it looked like when ordering, simply beautiful !! The lab diamonds sparkle from day one... See more

Easy ordering, fast response and great service, keeping me informed right through to receiving the product, even though I gave them the wrong post code. Arrived with lovely packaging too. Definitely... See more

From start to finish was a pleasure to deal with the Diamond store London. I was communicated with at all stages throughout the purchase. Quick delivery and well packaged and felt very secure on recei... See more

I received the Amora ring which is absolutely stunning and beautifully packaged. I wanted to change this for a smaller size and material. Harley and Louise were amazing at helping me do this. Would hi... See more

This store is offering beautiful jewellery. The description of the products is clear, easily understandable and true to what I ordered. I bought hoop earrings with diamonds in white gold. The communic... See more

The earrings are as required to match a ring my wife brought 15 years ago. Colour match is also close. No issues with the Diamond Store but DPD their courier was not that clever this time around. Susp... See more

So far im impressed. The sapphires emeralds and rubies were all bigger than I expected. Looking forward to wearing them and hope they stay beautiful. Nice to have certificates for insurance with them... See more

Chose my wedding ring from here! The ring was everything I wanted and more! Delivered so quickly was a bit unsure of the size at first as it felt a bit tight but my finger must have been a bit swollen... See more

Firstly I was taken aback by the prices as I thought the necklace I purchased was really competitive with gold prices what they are at the moment. My whole experience of the purchase & delivery for... See more

Bought 0.5ct diamond white gold stud earrings to replace a set that I lost whilst travelling that I had received received as a 60th birthday present from my family. These were exactly what I was look... See more

This is great company and their jewellery is just as they describe it. Excellent item am so pleased they get it picked packed and shipped very fast, they will be 1st place I look when I’m looking for... See more

Bought an eternity ring in Fridays sale,paid for and next day delivery, didn't receive anything so emailed them on tuesday only to be told they didn't have that ring in stock and won't be making any... See more

Beautiful necklace with ethical diamonds. I wanted something that would show my daughter how wonderful she is, for her 21st birthday. I wanted something that would last beyond being 21. I wanted some... See more

Stunning diamond stud earrings for my daughter’s 30th birthday. Came packaged beautifully and very quickly. Whole process was faultless. Even had to give the delivery driver a PIN code to release them... See more

I bought my wife a diamond necklace for a 60th birthday gift. It didn’t sit right on her and customer service were excellent at arranging return and exchange. We now have 2 bracelets and earrings inst... See more

It was the first time I used the store and it turned out they where very helpful. Kept me informed about my order and my delivery step by step. Got delivered on time and the security was excellent reg... See more

Was initially a bit nervous about ordering expensive jewellery online but I’m pleased I did. The necklace is beautiful and just what I wanted. Order and delivery process all went smoothly too. I will... See more

This is the second time I’ve bought jewellery from the Diamond store . Happy with the products I’ve received . Although I did email to change my recent order to another product same price but got... See more

Fine selection of jewellery Very reasonably priced It was so easy to order and I liked that I had an email after my order to check my address etc to make sure they were correct Also has to give... See more

I’ve bought 3 items from this company and I’ve not been disappointed my earnings was what I expected my second purchase was ok the the ring was not like the picture the aquamarines was a lot bluer in... See more

I’m a returning customer of The Diamond Store London, and once again the service was excellent. Harley handled my inquiries with patience and courtesy, answering all my questions clearly. I received r... See more

Simple purchasing procedure, security provided via a pin for delivery,well boxed and presented in a stunning way...2nd purchase,lovely jewellery,great pricing,no need to go anywhere else

After a panic as wrong telephone number meaning I was not receiving the code customer service were fabulous correcting the number and rearranged the DPD delivery. They were so lovely to help thank you... See more

I was really impressed with the service by the Diamond Store Team. The tennis bracelet i ordered is stunning and the diamonds really sparkle. Although there was an issue with the courier, this was de... See more

Really fast delivery and customer service was 1st class in assistance with a missing QR code for picking up from post office Item was fabulous also

The earrings were exactly as advertised, of very high quality, and certainly good value. The service was excellent. The website is sash to use, updates were given on a regular basis, and the item wa... See more

The quality of the items, the customer service and speed of delivery are all fantastic. Seriously impressed with the deals over black friday and cyber monday, and I cannot wait to give my partner her... See more

Fantastic experience from start to finish! I purchased 3 rings to replace my engagement, wedding and eternity rings after weightloss and decided to exchange my engagement ring for one with a larger ce... See more

Easy to order and very quick delivery. My ring is even more beautiful than it looks in the pictures… I’m thrilled I treated myself. Thankyou Diamond Store for such a quality piece of jewellery

Choice was very good and good value, Service was excellent and product delivered quickly and presentation excellent. Gift for birthday but from my opinion very nice piece.

I thought the colour of Aquamarine was a bit bluer than the stone I received. Telephoned for advice, was informed I would receive a call back, still waiting.

I bought an engagement ring from this company, super chuffed with price and pictures, service, speed and how easy it was. When it arrived I was unsure, the pictures are close up an... See more

I am extremely pleased with my purchase. I am very pleased with the service I got from beginning till the time I received my parcel. They are very professional, and used a very good courier (DPD). Th... See more

This is the second time I have bought jewellery from The Diamond Store. On both occasions, both my partner and I have been extremely pleased with the items bought and the service. Would highly recomm... See more

My fiancé loves the engagement ring I bought from The Diamond Store for her. Difenatley high end quality ring, presentation and service. Thank you.

Despite some smaller issues, customer service Team is the best. They fixed a problem in less then a day. Everyone was there to help fully.

I have made a few purchases over the years and never a problem. Each item bought so far has been of good quality. Good choice of products available. With a good clear description. I will continue... See more

High quality jewellery this is the second time I’ve purchased from them very happy with the products fast delivery as well

Next day delivery was excellent. The ring is gorgeous and elegant. Good value for money. Would definitely use this company again.

Absolutely brilliant second time using diamond store London but my message was not in but still i will be back high quality

I have now bought 6 or 7 pieces from The Diamond Store all have been amazing and the service and speed of delivery is incredible

Very good service, keeping me updated every step of the way Very quick delivery. Beautifully presented.

Extremely pleased with this beautifully diamond. Fast delivery and an easy site to used