Ecommpay Recenzje 19

I have been working with Ecommpay team for more than 5 years now.
Smooth processing and really reliable.

Everytime we have an issue Ecommpay team was always there to help us.
Special credits to our amazing account managers Katherine and Nikita that they always goes above and beyond.

I have only positive feedback to share about Ecommpay.

I’ve been working with Ecommpay for over a year, and my experience has been consistently excellent. Our Account Manager, Irina, is always willing to help, and I’ve never had to wait more than a day for a response. She is proactive, supportive, and truly committed to finding solutions.

The support team is equally impressive. Just like Irina, they always reply within the same day, providing clear and helpful guidance whenever needed.

I also want to extend my congratulations to the chargeback team. Their expertise, responsiveness, and collaboration have been incredibly valuable, and I genuinely appreciate the quality of their guidance.

From a financial perspective, reconciliation has been very straightforward thanks to the level of detail they provide in their reports and documentation.

Overall, Ecommpay excels in communication, responsiveness, and support, making the partnership smooth and efficient.

a long term partnership, based on knowledge, expertise and all around customer service ensuring client retention.

We have been working with Ecommpay for several years, and the experience has been consistently excellent. From day one, their team has demonstrated reliability, transparency, and a genuine commitment to supporting our business.

Over the years, they’ve helped us streamline payment processes and their proactive approach and deep industry knowledge have added tremendous value to our business.

We highly recommend them to anyone looking for a trustworthy, long-term payment service partner.

We have used Ecommpay as our principal payments partner for the past three years. Trust and integrity is of paramount importance in our business and we have found Ecommpay to have the same high standards. Our account manager, Viktorija, is an absolute star - she is always available and never fails to deliver what we need. Exceptionally professional and reliable at all times. Would highly recommend Ecommpay to businesses looking for a high level payments partner.

Working with this Ecommpay has been an excellent experience. Their services are fast, reliable. During our 3-year experience there was no tech issues or troubles that we've experienced. What stands out the most is the personal manager (Alina), who is always available, attentive, and supportive at every step with any possible questions that we had. Their support is outstanding. Their dedication gives real confidence in growing with the company. Highly recommend.

Ecommpay sets the gold standard in payments and is a problem solving solution to every e-commerce business. I want to share my truly positive experience with Ecommpay. Among all the processing companies I’ve dealt with, they stand out not only for their professionalism and reliability, but also for their incredible human approach. A very special thank you goes to Alina – for her patience, dedication, and the effort she puts into making sure clients feel supported at the highest level. I will always recommend your company to everyone I know is involved in e-commerce business. Thanks for everything! Karen

We have partnered with Ecommpay for four years and the experience has been excellent from the start. The onboarding process was clear and efficient, allowing us to begin accepting payments without disruption. The platform delivers fast and secure transactions with a strong fraud prevention, which gives us confidence while handling high volumes. Pricing and settlements are transparent, so we always know where we stand.
Last but not the least the support team is responsive and knowledgeable, providing quick resolutions and practical guidance whenever we need it.
Throughout our cooperation with Ecommpay has maintained open communication and consistent service quality, proving to be a dependable and a professional payment partner for a growing business.

it's very professional service.
The staff is always on duty, i always have support

We have had consistently good service from Ecommpay and where we have had the odd issue Katherine's response has always been swift and effective. If there is a problem that can't be resolved immediately communication is excellent and we are kept informed of the progress that has been made.

Excellent service,always available for resolving issues ,never had any issues in solving complicated situations, Great support specially from Katherine Highly recommended.

Excellent service, highly professional and attentive to details, never had any issues with addressing any requests or solving complicated situations, always worked out every issue. Highly recommended.

This is a scam. They are targeting companies by sending emails to the employees (how do they even figure out our emails) trying to get one step in the nest.

Ignore them.

Gideon has been very helpful and informative in our discussions about the PSP industry. He is very experienced, professional and friendly. Thanks for your help.

This company dealing with broker called capital.com , The first time I requested a withdrawal, it turned out that the money had actually been transferred, but my money did not arrive. But in the end, the money returned to my account. Then I requested a withdrawal again in a different way, and the money arrived in the end, but the delay was clear. Because the problem with the money, as the first request, I faced a problem with it and an unjustified delay from the Capital Broker and the ecommbx company. I will give you 3 out of 5. This is enough.

I have tried numerous times to make a payment for my all inclusive vacation through this site and my credit card company states this is a fraudulent site and my credit card would be compromised

Very good and very helpful account managers

We received an email from Sales Ecommpay on November 15, 2022, offering us their service as an alternative to Stripe. We agreed and began our onboarding process on November 17, 2022.

The onboarding itself was a significant hassle: numerous questions were asked that are typically not required by other payment systems. For example, we had to print onboarding documents, sign them with a notary, and send them back to Ecommpay's office in Cyprus. Everything had to be discussed with a responsible person, and we had to agree on each detail with different individuals. In contrast, other payment systems allow you to complete all these steps automatically on their websites.

The main reason we decided to switch from Stripe to Ecommpay was their confirmation that we could receive crypto payouts for an extra 1%. This turned out to be false. They referred us to third parties who were unresponsive, and Ecommpay did not assist us despite advertising crypto payouts as their primary advantage over competitors.

After three months, in February 2023, we finally completed the onboarding process, set up everything with Ecommpay, and received the secret keys for processing, despite our prompt responses to their questions. The process took so long because they requested many things that other processors do not. We decided to continue using Stripe because the onboarding itself was such a hassle. However, we wanted a fallback option in case we encountered issues with our main payment processor, so we kept our account with Ecommpay. Two months later, they informed us that we had to pay 1,000 EUR monthly just to maintain the account. We paid it and decided to give it a try in September 2023. It was a bad idea.

I was asked to have a video call, pass video verification, and describe myself as the owner. Other payment systems never asked for such things. While it's acceptable, all these "additional tasks" take up your time. The number of such tasks that Ecommpay requires is excessive.

Disadvantages of Ecommpay that other processors don't have:
1) Responding to chargebacks: You have to respond to each chargeback by email to their chargeback-responsible person. You cannot do this on your own on their website. You are given only seven days to respond compared to 40 days with other payment systems.

2) You must use only the bank account you entered in the agreement. In our case, we initially entered bank account #1 in the agreement, but then we had to switch to bank account #2. Ecommpay refused to approve our bank account #2, despite it being legitimate according to all UK regulations and their obligation to approve it.

After we started complaining to Ecommpay about not being able to withdraw our funds to crypto as initially agreed, and after waiting six weeks for approval to withdraw crypto with their third-party company, Ecommpay asked us for additional verification documents.
When we registered with them, we informed them that we had a virtual office and no employees in the UK. They approved us. But in 2 months of working it became an issue.

I had to withdraw funds to my personal cards as the owner with an extra 2% fee (compared to free bank account withdrawals), plus an additional 4.8% to buy crypto to pay my contractors, whose payouts were already delayed by two weeks due to Ecommpay's negligence. Fortunately, I live in the UAE, where there is 0% tax on personal income. If I lived in the EU or USA, like many potential Ecommpay customers, I wouldn't have been able to withdraw those funds, and our contractors would have been left without payment. Their families would have suffered, and we would have lost our business. In total, I lost $30,000. I tell myself it was a lesson, at least I didn't lose my business, and the contractors received their money.

On November 16, 2023, we ended this nightmare by signing a termination letter and returned to our previous payment provider, Stripe. We never experienced such hassle with Stripe. Zero questions asked.

In February 2024, our 5% hold (which was for 90 days by agreement) became available for withdrawal. It was another hassle. We confirmed with Ecommpay that we could get the final payout to the owner's personal bank account and provided three bank accounts in two different countries (UAE and Georgia). The withdrawal to the Georgian bank account was denied by their MLRO three weeks after we provided all the details. Why? We then provided a UAE bank account, which was also denied in 2 weeks. Finally, we provided a UK company bank account, which was approved after three weeks, and today, May 27, 2024, we received our payout.

When I spoke with a competitor, they confirmed that they also had issues with Ecommpay, such as frequent payout delays.

If you want to go through all of that, feel free to use Ecommpay.

I received a payment link from this site while I am booking for holidays. The payment site paymentpage.ecommpay.com uses Lets Encrypt certificate and does not even have a Organization unit (name of the organization). All of this looks dubious. Not sure if this is real or fake. I am not paying.