Quite literally the worst customer service I've ever experienced. Because of bad reviews I saw after ordering, I tried cancelling the order immediately, they ignored all my emails. After a month... Ver mais
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Absolutely love Thesupermade! Their style perfectly blends rapper inspired streetwear with a modern twist. Every piece feels unique yet timeless I can mix it with anything in my wardrobe. The quality... Ver mais
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I ordered 4 items, 2 were great, one was good, the other subpar. That being said, the designs are all 1/1 to what's shown on the website it's the quality that lacks in some products, though I still... Ver mais
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I ordered the brown leopard print joggers and my expectations were blown away with quality. Used to ordering things online and not turning out as expected but this turned out better. Very comfy fi... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Thesupermade, we take inspiration from rappers and street fashion. Our curated collections for all genders are assembled combining contemporary and classic.
Informações de contacto
Estados Unidos da América
- info@thesupermade.org
- thesupermade.com
3,1
Aceitável
443 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Man kan ikke få byttet sin vare eller…
Man kan ikke få byttet sin vare eller pengene tilbage. Man bliver kun tilbudt afslag på næste køb!
Hvis man vil sende varen retur, er det til en adresse i HongKong.
Det dur bare ikke!!!!!!
Jeg har spildt 627, -kr.
9 de dezembro de 2025
Opinião espontânea
Want more
The quality of the clothes and the way they are designed is simply perfect.
9 de dezembro de 2025
Opinião espontânea
The staff was very friendly
The staff was very friendly, and the environment was professional. They explained everything clearly, and I felt well cared for.
13 de novembro de 2025
Opinião espontânea
I got great support the whole time
I got great support the whole time. The staff were helpful and professional. This made the entire experience easy.
6 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Adriana Gamble,
We truly appreciate your kind words! Thank you for choosing us and for taking the time to leave a review.
A great experience from beginning to…
A great experience from beginning to end. The team was friendly, and everything went well. I would happily recommend them to family and friends.
7 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Kenny Frost,
Your positive feedback made our day! Thank you for trusting us, and we hope to see you again soon.
“Good service from start to finish
“Good service from start to finish. The staff were knowledgeable and made the experience easier.”
4 de dezembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Salveer Singh,
Thank you so much! We’re really glad to hear that you’re satisfied with the product.
“Happy with the level of support
“Happy with the level of support. Everyone I interacted with was helpful and professional.
8 de dezembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Balbeer Rajput,
Thanks so much for your positive review! Please don't hesitate to reach out if you need any assistance in the future.
AVOID
Quite literally the worst customer service I've ever experienced.
Because of bad reviews I saw after ordering, I tried cancelling the order immediately, they ignored all my emails. After a month I receive the item but it doesn't look anywhere near as good as the photos. I email to return the item, again ignore all my emails.
I don't even want to wear your brand after this.
6 de dezembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Tom Packham,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
I ordered some pants for 127 USD for…
I ordered some pants for 127 USD for black friday,
they charged my card but they didnt emailed me about any tracking number whatsoever and its been almost 2 weeks and i haven't received anything
28 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Aaron Ortega,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Delivery is unknown and no contact from customer care
I placed a order 11/14 and still have not received it. The tracking has not been updated and the website says my order # cant be found. I wrote them several emails with no reply back. Seems like a scam at this point. Very disappointed with thesupermade.
14 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Kody May Abdo,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
assistenza clienti inesistente !
assistenza clienti inesistente !! ho ordinato due settimane fa un ordine da 200€ e ancora non ho ricevuto nessuna e-mail di consegna , ho mandato tantissime email ma nessuno risponde . state alla larga !!
24 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Carlo Valenti,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
I ordered 21st of November but they…
I ordered 21st of November but they just shipped it on the 30th as seen on the tracking system. I ordered it 2 weeks in advance for my festival and I don't know if it will make it.
The customer service takes too long to respond and I don't think I'll order again because of this. Now, I need to find another fit for my festival in case it won't arrive on time.
No fast replies and no fast deliveries.
21 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Dear Jhon Vincent Reyes,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Great service and friendly staff
Great service and friendly staff. They knew what they were doing and made everything easy for me. I highly recommend them.
30 de outubro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Brett Irvin,
Thanks so much for your positive review! We're delighted that you enjoyed your experience. Please don't hesitate to reach out if you need any assistance in the future.
Dropshipping website
Almost all the products on this website are on AliExpress for $20 less. Don't buy from this site, it's a scam.
30 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Dear Pablo Saldaña Porflit,
We are a different shop. All our items are from us, and we are the ones who ship them to our customers. If you have any other concerns, please message us through any of the following methods so that we can assist you:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
FAKE WEBSITE AND BOOSTED REVIEWS ON TRUSTPILOT
Scam website, and all the reviews that are rated 5 stars are from fake accounts each with only 1 review ever, and this shop owner had all fake account upvote their 5 star reviews to make it seem legit. Don’t waste money you’ll never recover the product
27 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Dear Morgan 𓃵,
I'm sorry if you think the reviews for us are fake. All the reviews here are from our customers. If you have any concerns regarding your active order with us, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
BEST CLOTHING SHOP EVER
26 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Hi Ark Ayvazyan,
We truly appreciate your kind words! Thank you for choosing us and for taking the time to leave a review.
Priez pour que votre commande vous aille
J'ai bien reçu ma commande mes les coupes des vêtements étaient vraiment mauvaises,
- Taille trop petite et jambes trop longues et trop larges
- Manches trop longues et buste trop court
J'ai voulu les retourner pour avoir un remboursement car je ne peux même pas les porter.
Après un échange de mails inutiles, ils ne m'ont donné qu'une réduction de 30€ comme dédommagement pour une commande qui en vallait 140€
Je me retrouve avec des vêtements que je ne peux pas porter et 140€ de perdu
J'aurais du m'en douter venant d'un site qui ne veux pas communiquer l'adresse de retour
26 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Dear Tanguy Lize,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Resposta da Thesupermade
Hi Big Joe,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you like our products and that they met your expectations. We're committed to offering high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback is a huge motivation for our team to continue pushing the boundaries of excellence and providing top-notch products. We feel privileged to have you as part of our community of satisfied customers. Here's to more positive experiences in the future!
Still waiting for my order
Still waiting for my order. It says it is in my city out for deliver for the last week. My order # is TSM17187999.
Update. My order has been sitting in my city since nov. 18th according to the tracking link the company keeps sending me. I have sent multiple emails and I keep
Getting the same response. “Your order is on its way. Here is the tracking link “ I would like a refund.
24 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Dear Susan Shemwell,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
State alla larga da questo sito
State alla larga da questo sito, fa dropp shipping e i materiali dei vari capi e davvero uno schifo. Assistenza clienti inesistenti non c'è una volta che rispondano, e per non farci mandare nulla nessuna informazione sulla situazione del pacco e settimane e settimane di tempo per averlo e quando arrivato si nota subito la scadenza dei vestiti che non valgono i soldi spesi. State alla larga da questo sito
17 de novembro de 2025
Opinião espontânea
Resposta da Thesupermade
Dear Richi Rocchi,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
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