Instructional Fitness

All program withdrawal requests must be submitted via email to RecWell@berkeley.edu or through the Action Request Form.

• Refund requests received more than 3 business days before the program start date will be approved, minus a 15% administrative fee deducted from the program registration fee.
• No refunds will be issued within 3 business days of the program start date or after the program has begun. This policy is applicable to participants who registered within the 3 business day window.
• Refunds are processed Monday-Friday, 9:00 a.m.-5:00 p.m., excluding UC holidays. Requests submitted outside these hours will be reviewed the following business day.
  • Example: If your program starts on a Friday, Saturday, Sunday, or Monday before 9 a.m., your refund request must be submitted no later than 5:00 p.m. the Tuesday before.
• Please note: Wilderness First Aid (WFA) and Wilderness First Responder (WFR) courses are offered in partnership with NOLS and are subject to the NOLS cancellation policy, which requires a minimum of 15 days’ notice for any changes or refunds. The Wilderness Medicine Course is also not eligible for RecWell’s standard refund or transfer policies, and it requires 15 days' notice for requests due to administrative processes with our external partner.

Transfer requests must be submitted via email to RecWell@berkeley.edu or through the Action Request Form at least 3 business days before the program start date.

Please note: Some programs may be ineligible for transfer due to program age restrictions, certification requirements, waiver acceptance limitations, enrollment capacity, or other reasons. We recommend reviewing eligibility requirements before submitting a request.

Fee and Pricing Policies for Transfers
Transfers to a program of equal value will incur no additional fee. Transfers to a program of greater value require payment of the difference at the time of the transfer. Transfers to a program of lesser value are subject to a 15% processing fee for the any refund.

Late Transfers
Transfer requests submitted less than 3 business days before the program start date are not guaranteed and will be reviewed on a case-by-case basis by the Customer Service Supervisor, Program Manager, or their designee. Late transfers may be subject to a 15% processing fee, or approved only as account credit to be processed by the Customer Service Center staff for future enrollments. No transfers will be approved after the course has begun, except in the cases of skill level misplacement identified by the instructor. 

For questions regarding enrollment or purchases, contact us at RecWell@berkeley.edu

Payment

Eligible customers may register for programs through our online platform or in person at the Customer Service Center. Full payment is required at the time of registration. Participants must accept the RecWell Waiver at the time of purchase to participate in RecWell programs and access RecWell facilities. 

Enrolled participants who request to transfer a registration payment from the original payment method to another credit or debit card will be charged a 15% processing fee.

Price Adjustments

• Students: Each academic year, students must accept the RecWell Waiver in CalCentral before their student RecWell membership is imported into our system, typically within 1-2 days. Students may request one retroactive price adjustment per academic year if they paid the non-student rate before their membership imported. The request may be submitted up to 3 business days after the program start date. This applies to most programs, including Adventures offerings, as long as there were no separate student and non-student listings.
  • Note: Some Adventures programs have separate listings for student and non-student participants. If the student-rate listing is full and you register for the non-student offering instead, no refund or price adjustment will be offered. Please confirm your membership status before registering.
• Non-students: Please confirm your membership status before registering. The rate paid at the time of purchase is final and cannot be adjusted.

All programs will need to meet a minimum number of participants at least 72 hours before they begin. If an offering does not reach that number, it may be canceled. This approach helps us ensure a high-quality experience for all participants and allows our team to plan effectively.

If a class is canceled, we will update the website and notify affected patrons via email with options in advance of the program start date.

Most of our programs offer a waitlist option. When a program is full, click the registration link and follow the prompts to join the waitlist. If a spot becomes available, the Customer Service team will email the next person on the waitlist with a deadline to accept and pay. Openings not claimed by the deadline will be offered to the next person on the list.

Last-Minute Openings

If a program is scheduled to begin within 3 business days, the Customer Service team may reach out to everyone on the waitlist to gauge interest for a last-minute opening. The spot will be offered to the person closest to the top of the waitlist who responds and confirms interest by the stated deadline.

Please review program dates carefully before enrolling. Program fees are not prorated or adjusted for missed classes. Credits or make-up classes will not be provided for classes missed or non-attendance.

Full attendance is essential for participant success and may be required to complete the program or qualify for sequenced offerings (e.g., Sailing 1-A to Sailing 1-B). In some cases, tardiness or absences may pose a safety risk, as instructors are unable to provide individualized instruction for missed content in a group setting. For safety reasons, the Instructor and Program Manager reserve the right to remove participants from the program without a refund if attendance requirements are not met.