Civitatis Reviews 171,705

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and enthusiasm, noting how guides tailor tours to their interests and provide valuable insights into the locations visited. Consumers also appreciate the seamless service, highlighting the perfect organization and worry-free nature of their trips. People frequently commend the locations visited, describing them as breathtaking and unforgettable. Furthermore, users value the user-friendly experience offered by the company, particularly the ease of booking tours and finding new places to explore. While there are mixed opinions regarding the booking process, the overall sentiment remains highly positive, with reviewers consistently recommending the company for its exceptional service and memorable experiences.

Based on these reviews

Rated 5 out of 5 stars
Verified

Diana was a fantastic guide - she was knowledgeable, funny, engaging, and very professional and kind. She made sure to always stop in the shade when we were chatting and was very thoughtful about ever... See more

Rated 5 out of 5 stars
Verified

We had a great experience with these guys. Our flight was delayed 2 hours but they were there at the airport, right on time. Communication via WhatsApp with immediate responses. While waiting for our... See more

Rated 5 out of 5 stars
Verified

Only booked the day before due to recommendation of a fellow cruise passenger. Easy to book. Great institutions for meeting our guide. Guide was great. Very amicable and very knowledgable. We liked Ca... See more

Rated 5 out of 5 stars

Driver met us at the airport, helped us with the luggage, and took us straight to our door. Then on return, a different driver came to our apartment, again helped us with the luggage and took us strai... See more

Rated 3 out of 5 stars
Verified

Francisco was a good and warm driver, pointing out sites of interest on the way. However, he did not take us to the door, explaining that the van could not enter our street. This was not communicate... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent tour and guide was exceptional - knew so much about the history of the area and Spain in general. We loved that David was able to answer all of our questions and his command of the English l... See more

Rated 5 out of 5 stars
Verified

Incredible experience! Civitatis allowed us to easily find two guided tours on the island, and both of them were incredible experiences. We saw dolphins at 50 km from the coast with a catamaran t... See more

Rated 5 out of 5 stars
Verified

Johnny/Juan was very knowledgeable and passionate about his native City. He interacted very well with the group. He had a relaxed and often humourous way of informing us about the history and points o... See more

Rated 5 out of 5 stars

Great way to book a tour very simple & lots of information about where to meet etc Our guide was Spanish speaking but helped us English speaking with explanations of the history of La Orotova in Ten... See more

Rated 4 out of 5 stars

Très déçus au départ car notre visite guidée à Bucarest a été annulée sans nous prévénir à notre grand regret. Le service Civitatis a été super réactif et nous a remboursé très rapidement. Cela ne r... See more

Rated 5 out of 5 stars
Verified

Very easy to use app and website. Definitely a must have tool to find new places where to go when travelling, and they got us a very good deal on the price for our Banana Museum experience in Gran Can... See more

Rated 5 out of 5 stars

We had a fantastic tour of Marseille with Alex who was our Civitatis guide who showed us the highlights of the old town on our ‘free’ guided walk. He was witty, informative and enthusiastic and we all... See more

Rated 5 out of 5 stars
Verified

Our guide, Baby was extremely patient and knowledgeable. She took us to a number of historical places, explained everything. She understood what we wanted to see and tailored the tour accordingly. Did... See more

Rated 4 out of 5 stars
Verified

Mary was a great guide, she was funny and warm. She knew a lot about forbidden city and was able to answer other questions I had. Entrance to all the places was smooth, despite heavy security. We were... See more

Rated 5 out of 5 stars
Verified

We loved the tour and especially appreciated being picked up near our hotel! Eze was a treat, and our time in Monaco was lovely. Our guide answered a LOT of questions and was very accommodating We h... See more

Rated 5 out of 5 stars
Redirected

Our charming tour guide (unfortunately I didn't catch her name) has given us a wonderful time. She was very competent and enthusiastic. It was also wonderful to visit places we couldn't... See more

Rated 5 out of 5 stars
Verified

I’m very impressed with the Agent that took us on the tour, I was the only English speaker, he made every effort to include me and to ensure I did not miss out on anything. The whole group of 6 of us... See more

Rated 5 out of 5 stars
Verified

Amazing experience with Sherif. He knows everything about the Pyramids and made our visit unforgettable taking us to the best spots at the perfect times. His passion was really contagious.

Rated 5 out of 5 stars
Verified

Our tour in Lisbon was guided by a passionate guy who told us a lot pf curiosities about this gorgeous city. I recommend it during your first days in Lisbon, to take confidence with the streets and f... See more

Rated 5 out of 5 stars
Verified

The guide was very good at giving us details of everything he showed us. A unique and unforgettable experience. Thank you

Rated 5 out of 5 stars
Verified

This was a very easy website to use to book tickets for La Casa de la Guitarra. I love the shows in this venue, and didn't want to rely on getting tickets when I arrived in Seville, so this service wa... See more

Rated 5 out of 5 stars

Brilliant your riding round on the scooters! Would very much reccomend for people wanting a fun tour, privately, seeing all the top places in 1 tour! Guides were great and made it fun!

Rated 3 out of 5 stars

I made a reservation and I couldn’t modify it right away through the app. I tried to cancel the same day and they trying to charge $100. I have to reach out the customer services by what’s app and AI... See more

Company replied

Rated 3 out of 5 stars
Verified

The tour was interesting and opened up history of Cartagena we hadn’t seen before. The guide didn’t have particularly good English so was quite hard to follow.

Company replied

Rated 5 out of 5 stars

Our guide in Valencia, Leo, was extraordinary! He explained everything very nicely, like a story, and some of us even were the actors in his stories. Which made everything very interactive and we r... See more

Rated 5 out of 5 stars
Verified

Brilliant guide in Zadar. Andreas was a local resident and was so so knowledgeable! Great sense of humour too. Provided exactly the right amount of information in a light hearted way.

Rated 3 out of 5 stars
Verified

Very disappointing. Traveled 11,412 km to see Plitvice Lakes and only saw the lower part. No boat ride, no upper trails, no main waterfalls. Poorly organized tour. We had almost no time to explore but... See more

Company replied

Rated 5 out of 5 stars
Verified

Miguel nos explico todo muy bien. El sabe hablar con las personas de una manera amena. He knows well Sevilla and he was very patient with the whole group. The tour starter on time. It was a great e... See more

Rated 5 out of 5 stars
Verified

Our guide, Enrique, was energetic, knowledgeable and fun. He taught us a great deal and answered our questions well. What I really liked as well, was that when he didn’t know the answer he told us t... See more

Rated 5 out of 5 stars
Verified

Very mice experience. Our guide Larisa was very prepared and esaustive. She gave us a lot of interested information about story, traditions and legends

Rated 5 out of 5 stars
Verified

Amazing day. Luca showed a great guide, very friendly and with a huge knowledge about the local and very experienced with hikings. Highly recommended.

Rated 5 out of 5 stars
Verified

Las vistas del Golden Gate Bridge y las de la ciudad desde Twin Peaks justifican el Tour.

Rated 4 out of 5 stars
Verified

Both of them, the free tour by Buda and sailing by danube river in Buda too , they were satisfacted our expectatives

Rated 5 out of 5 stars
Verified

Lily was a friendly and informative guide. I learned a lot. It was a great intro to Havana, including history, architecture, literature and culture.

Rated 5 out of 5 stars
Verified

Marti was really good in our tour in Lisbon, Alfama. We enjoyed a lot. So grateful for her presence. G

Rated 5 out of 5 stars
Verified

We have a great experience with all the activities we planned with Civitatis!

Rated 4 out of 5 stars
Verified

The guide was very nice and informative person. We visited interesting places and got much historical and cultural information

Rated 5 out of 5 stars
Verified

The drivers were very respectful and professional! Even though I didn’t know I was supposed to go to terminal 2 where he was waiting he was over to terminal 1 within minutes, and very polite! Both dr... See more

Rated 5 out of 5 stars
Verified

An amazing experience with Wima Travel. Not as famous as the comuna 13, the 3rd district clearly worst to dedicate some time to understand Medellin. A real collective projet perfectly explained by... See more

Rated 5 out of 5 stars
Redirected

We lived unforgettable days, full of history, culture, and unique experiences. A huge part of the success of this trip was thanks to our wonderful guides: Asmaa (in Cairo) and Ahmed (in Luxo... See more

Rated 5 out of 5 stars

Our excursion to MDZ was an unforgettable experience! The landscape was breathtaking, and everything was perfectly organized. What made the trip truly special was our amazing guide — Julie was knowled... See more

Rated 5 out of 5 stars
Verified

Un recorrido ameno e instructivo sobre Praga. Además nos proporcionó información útil de aspectos cotidianos.

Rated 5 out of 5 stars
Verified

I would like to thank you for the wonderful wine tour, during which we had the chance to visit four different wineries. The trip was smooth and worry-free, as everything was perfectly organized. Eac... See more

Rated 5 out of 5 stars
Verified

There are various tour options that allow you to explore different interests. Good guides who genuinely seek to capture the interest of clients.

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Company details

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About Civitatis

Written by the company

Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 70.000 actividades en más de 3.150 destinos internacionales.

Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 10.000.000 clientes han llenado su viaje con Civitatis.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Easy way to book a ride

The booking process was easy and when there were flight delays they told me how to get in contact with the local provider to update my flight details.

29 November 2025
Rated 1 out of 5 stars

It is worth what you pay for, nothing

I signed up what the city posters scream is a free tour. We were 5, Barcelona, Gaudí, towers scraping the sky like they’re trying to escape us. It all sounded beautiful enough.

We show up. First thing they do is ask for 1.5€ for an audio dongle (some small plastic parasite meant to whisper facts into your ear). Not free anymore, not even close. I refused the gadget, because someone around here has to uphold the meaning of the word “free,” but my friends caved, like people usually do when a price is small enough not to make noise in their conscience.

The guide, whose name “Marcos?”, “Martin?”, my mind refused to archive after what came next, was cultured, sure. Spanish history spilling out of him like wine from a cracked bottle. Argentinian roots, maybe even a poet in a past life, before he turned into a watchdog for a company that seems to train its people in the art of soft extortion.

The tour began at 10:30.
We stood still until 11.
Thirty minutes of verbal drizzle, all ramble and no rain.

In three hours, we moved maybe four streets! A pilgrimage of microscopic proportions. Not a tour, but a hostage situation with trivia.

And then came the great collection of the sacred audio dongles. We returned four, because I never took one. That’s when the man snapped, like a bad character in an even worse novel. He barked about protocols, rules, that it was “not allowed” to do the tour without the dongle. Imagine that: a free tour where you need to pay for the equipment you don’t want, led by a guide who looks at you like you’ve personally insulted his ancestors by refusing.

He ranted, he shouted, 20€ tips per person, demanded like tithes for a church nobody believes in. Public humiliation dressed up as customer service. My friends heard it, the street heard it, maybe even Gaudí himself rolled in his grave out of second hand embarrassment.

I didn’t fight back.
Some arguments smell too bad to touch.
I turned my back and walked away, letting his words rot in the air behind me.

This company seems to hire its guides by throwing darts at a map and hoping whoever it hits can yell loud enough. No background checks, no dignity, no understanding of what free means. A masterpiece of false advertising and forced generosity, where you’re guilttripped into tipping for a tour that barely moved.

A flawless demonstration of free will:
I freely booked a free tour that wasn’t free,
was freely yelled at,
and freely reminded why some things are worth exactly what you pay for!
and sometimes even less.

6 December 2025
Unprompted review
Civitatis logo

Reply from Civitatis

Hello Mike,

thank you for your comments. 

Remember that the ‘free’ in ‘free tour’ does not stand for “free of charge”, but rather for “free contribution". As we indicate in the description of the activity and in the voucher that we sent you, this type of activity represents a cost for the organiser and guide, so it is always necessary to pay them. Of course, as it is a free tour, the payment will always depend on the satisfaction of each participant with the service. We are sorry if this could not be taken into account.

We remain at your disposal.

Rated 5 out of 5 stars
Verified

Excellent tour, excellent guide

Diana was a fantastic guide - she was knowledgeable, funny, engaging, and very professional and kind. She made sure to always stop in the shade when we were chatting and was very thoughtful about everyone in the group. She clearly knew a LOT about the history of the city and took time to answer each of our questions. She also gave excellent recommendations for further activities, restarurants, and bars nearby. I would recommend to anyone!

22 November 2025
Rated 5 out of 5 stars

Brilliant tour!

Brilliant your riding round on the scooters! Would very much reccomend for people wanting a fun tour, privately, seeing all the top places in 1 tour!
Guides were great and made it fun!

27 November 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent tour and guide was…

Excellent tour and guide was exceptional - knew so much about the history of the area and Spain in general. We loved that David was able to answer all of our questions and his command of the English language is exceptional.

19 November 2025
Rated 5 out of 5 stars
Verified

We had a great experience with these…

We had a great experience with these guys. Our flight was delayed 2 hours but they were there at the airport, right on time. Communication via WhatsApp with immediate responses. While waiting for our delayed flight we were told not to worry, that they would be there to pick us up so our flight was stress free. We had a great driver who lost no time in getting us to our destination. The price was the most reasonable of all the many transportation companies I looked at. I would absolutely use this company again and highly recommend.

15 November 2025
Rated 1 out of 5 stars

The tour was not as sold by Civitatis

I went on an off-roading tour through the Taurus mountains from Kemer today. I booked it through the Civitatis website. To begin with I requested an English speaking guide but turned out that the guide (nice guy however) couldn't speak English so there was not any information or history of what we were seeing which the description of the tour said we would. We were supposed to pass through the village of Seluki and other villages but there was no mention of this. We were also supposed to visit a traditional Turkish house but that didn't happen either. We were also supposed to taste the traditional gozleme but we didn't taste that either. All we had for lunch was a choice of grilled fish or chicken which I chose but what I got in fact was only 4 chicken wings with a roasted pepper, a roasted onion and roasted tomatoe. To accompany that there was a small portion of salad and some bread. We even had to pay 2 euros for a can of coke but to be fair it was mentioned that drinks were not included.
The whole tour took about 5 hours when we thought was going be 7 hours.
Overall very disappointed and deceiving tour as we didn't get anything that was in the description of the tour by Civitatis.

21 November 2025
Unprompted review
Civitatis logo

Reply from Civitatis

Hello Adelaida,

Thank you for your feedback.

We are sorry that the service did not meet your expectations. We have confirmed that there were organizational human errors that prevented the tour from proceeding as planned. We have taken note of this to ensure it does not happen again, and we have provided compensation in line with what occurred.

We remain at your disposal.

Rated 5 out of 5 stars
Verified

Excellent service from both drivers!

The drivers were very respectful and professional! Even though I didn’t know I was supposed to go to terminal 2 where he was waiting he was over to terminal 1 within minutes, and very polite!
Both drivers were very professional and accommodating! Will definitely utilize your service in the future!!

12 November 2025

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