DID Electrical Reviews 42,378

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness. Many reviewers specifically mentioned individual staff members by name, highlighting their exceptional service and personalized assistance in selecting the right products. Consumers appreciate the staff's patience and willingness to go the extra mile to ensure a positive shopping experience. People also express satisfaction with the products and services offered. The delivery service is frequently commended for its speed and efficiency, with reviewers noting prompt installations and hassle-free removal of old appliances. The ease of navigating the website and the availability of convenient payment options are also appreciated. Overall, reviewers highly recommend this company for its excellent customer service, quality products, and efficient delivery.

Based on these reviews

Rated 5 out of 5 stars

Great service in the Bandon DID store. I met Colm who was more than helpful and I felt valued by him as a customer there. He was friendly & helpful. Lukaz came and dismantled my old Washing Machine b... See more

Rated 5 out of 5 stars

I visited the Navan store with my list of appliances I needed for my move to a new house along with the competative prices from 2 other suppliers. I dealt with Pat who was most efficient and knowledg... See more

Rated 5 out of 5 stars

I went shopping for a new Hoover with my Dad for his house. We were in two minds about what to buy. We got excellent customer service from the team in Waterford (Ardkeen) who went above and beyond to... See more

Rated 5 out of 5 stars

Today's experience in Kilkenny shop served by Troy restored my faith in DID shop! Quick and swift help buying printed and explaining main bits was just what I was after at great price! 5 🌟 Thank... See more

Rated 3 out of 5 stars

I'm happy with my purchase. Before ordering online I rang Bray shop to see if they take old item for recycling. I was told yes and that new fridge freezer would be installed. Item was left in its box... See more

Rated 5 out of 5 stars

Very positive experience. The staff assisted us with choosing the most appropriate oven, they were helpful and their knowledge was just what we needed. Paul let us know all our options and made it cle... See more

Rated 5 out of 5 stars

Buying a TV, I got excellent guidance from Matthew. Having had my challenges as a senior citizen on installing at home, I returned to the shop a few days later. I engaged with Matthew again and he p... See more

Rated 4 out of 5 stars

When shopping in store you are always acknowledged and nicely asked if you require assistance. The staff are only too happy to help and are very knowledgeable on the products. Today I only needed to p... See more

Rated 5 out of 5 stars

Competitive prices for big brands. Ease of using Humm as a payment option. Orders are always ready to collect within a day if the stock is available. Very kind and helpful staff in the Drogheda locati... See more

Rated 5 out of 5 stars

Looking for earbuds - very quick and efficient service with Marie, in Limerick Childers road. I wasn’t aware the store was there, when I popped in I was pleasantly surprised - huge store and I had wha... See more

Rated 5 out of 5 stars

Really helpful staff Linda to figure out what product was best for my needs. She was happy to talk and find out the best match for me instead of trying to sell the most expensive home kitchen applianc... See more

Rated 5 out of 5 stars

Went to DID lucan bought a cooker & washing machine from Sam explained everything about these really nive young salesperson 100% . regards Tom Westpoint Property maintenance Solutions Ltd.

Rated 5 out of 5 stars

I had a lovely experience buying a washing machine in the Navan shop. Slaine was super helpful and patient despite it being the end of the day on Black Friday. She even followed up with a quick call t... See more

Rated 5 out of 5 stars

I had a wonderful shopping experience in the newly opened Killarney store. I was looking for a relatively small item but was mesmerised by the wide selection of electronics. My experience was highligh... See more

Rated 5 out of 5 stars

I love shopping at DID. The ease of use and navigating the site is so simple, and easy compared to other electronic sites. Whenever I order something for pick up or delivery, I have no issues. Also, a... See more

Rated 5 out of 5 stars

Brilliant customer service from the team in Bray today. We were returning an air fryer bought for my mum as it was unsuitable when we got it out of the box. Absolutely no quibbles and everyone we inte... See more

Rated 5 out of 5 stars

We were in DID Limerick on two occasions, all the staff were friendly and helpful. We dealt with both Conor and Hacu and they were more than helpful. Hacu was exceptionally helpful but all the staff w... See more

Rated 5 out of 5 stars

From dealing with Alicia in the shop to following up with Ian the next day after an issue with a faulty dishwasher to efficient installation by Fergus, this was an extremely good experience. Nothing w... See more

Rated 5 out of 5 stars

had a great experience thanks to John while looking for wireless earbuds. He was genuinely helpful, knowledgeable, and patient throughout the process. I left with a pair that I’m really happy with.... See more

Rated 5 out of 5 stars

Dropped into the Malahide branch for some new appliances, Their sales guy Donillo was very helpful and knowledgeable enabling me to choose the right appliances. The aftersales help with installation... See more

Rated 5 out of 5 stars
Verified

Great to deal with. I had to change my delivery date and it was no problem. Shout out to the delivery driver. He helped get the large fridge in the house and unpack it even though he didn't need to do... See more

Rated 5 out of 5 stars

Really helpful and very friendly staff I got what I came for and they were very accommodating in the process without being pushy Sales staff was very knowledgeable as I am not well versed in what... See more

Rated 5 out of 5 stars
Verified

Excellent price and super quick free delivery. Dishwasher was installed and old one taken away in just over 30min. Couldn't fault anything!

Rated 5 out of 5 stars
Verified

really fast and efficient service. I ordered the little radio for collection in Swords. I was notified within an hour that my item was ready for collection. When I went to the store I was met by a v... See more

Company replied

Rated 5 out of 5 stars

Geoff in Athlone was fantastic. I called in on Black Friday - a mad day - he took the time to go through my options and gave me a quote so that I could call in later in the day to purchase my new wash... See more

Rated 5 out of 5 stars

Quick devilery,installation of my new tumble dryer.They took old one within 10 min all done .plus advice and quick explanation how to use my new device .Thank you John

Rated 5 out of 5 stars

Colm was so helpful today we bought 2 tablets from him he's definitely worth looking for when your there. Thanks so much colm bandon store.

Rated 5 out of 5 stars

Eamonn was amazing with all his advice and guidance. He helped me to get 3 devices that best suited my family. A super experience. Would highly recommend.

Rated 5 out of 5 stars

Lucas is such a lovely person, very friendly, helpful and efficient.He brought in my new tumble dryer and whisked away the old one and nothing was too much trouble.

Rated 5 out of 5 stars

Really easy process to purchase a laptop for my boyfriend for Christmas. Large selection and a nice touch for free in story collection making the process seamless, thanks!

Rated 5 out of 5 stars
Verified

Great value for money, I buy all my electrical appliances from DID . So handy that you can use humm finance in-store and online

Rated 5 out of 5 stars

haven't received my item yet, but having bought from DID in the past before, I love the ease with which I can go to the store for repairs/questions/issues with any of the tablets you sell.

Rated 5 out of 5 stars

Thank you Eoin from clonmel shop for his great service. We were there in the store to buy a television, Eoin explained everything in details,pros and cons of different brands. Thank you

Rated 5 out of 5 stars

Went into buy a robot hoover the staff were excellent told us all about the pros and cons of the hoover,could not recommend them enough

Rated 5 out of 5 stars

Was assisted in search for TV by Sam who was very helpful in explaining the different options and helped me make an informed decision which one to go for.

Rated 4 out of 5 stars

Ordered a dehumidifier on the evening of the 26/11/2025, the buying of the product was just great Daniel was so helpful, its the aftersales that is and continues to be a problem. Ordered product 2... See more

Rated 4 out of 5 stars
Verified

Have always used DID for many years for my work and private electrical purchases. Primarily due to locations of the shops and price.

Rated 5 out of 5 stars

Keith delivered my fridge today he was very helpful and a pleasure too deal with he was friendly and again very helpful thank you Keith

Rated 5 out of 5 stars
Verified

Great service - ordered tv for collection ready within 30 mins to collect, Staff are very nice - Tv is great also

Rated 5 out of 5 stars

Hi, We were in the Bandon Shop, Linda was very helpful and knowledgeable re the items we were looking at. She helped us choose the best option for us.

Rated 5 out of 5 stars

Order number D393444 Website was easy to use product was half the price of what I had seen elsewhere very happy customer

Rated 5 out of 5 stars
Verified

Brilliant customer service, thank you. Great bit of packaging to hide the product to keep the magic alive!

Rated 5 out of 5 stars

I recently bought a cooker from the Crumlin DID store and I’m not one to usually leave reviews. However, the service received from sales person Eamon was unparalleled! He was knowledgeable, helpful a... See more

Rated 5 out of 5 stars

Ordered a few new appliances for our new kitchen, customer service in shop in Limerick was very helpful and knowledgeable. Also Keith who delivered our appliances was brilliant! Great to deal with, fr... See more

Rated 5 out of 5 stars

Huge thanks to Łukasz for the great delivery, he even called ahead to confirm I was home and arrived within 10 minutes. The product works exactly as expected. Overall, a very positive experience!

Rated 5 out of 5 stars

I stopped by DID today to get replacement bags for my vacuum cleaner, and the experience couldn’t have been smoother. Farhan was incredibly helpful. He immediately knew what I needed and found the rig... See more

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Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

42K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

An overall pleasure to deal with

An overall pleasure to deal with. I called to reserve an item and Steve had it ready to go as soon as I entered the store. The new D.I.D. Electrical on Childers road is huge. Great selection

7 December 2025
Unprompted review
Rated 4 out of 5 stars

Good in store service

Good prompt in store service when purchasing my new tv. There was no stock in store so it took a few days to be delivered, slightly longer than initially expected.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

In a word a young man called Dillon

In a word a young man called Dillon, went out of his way to help find me a undercounter black fridge, rang numerous stores and has managed to locate a display model and is having it delivered this week, really helpful young man,

8 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

All good

Ordered air fryer from website, it arrived in time. nothing to complain so far

1 December 2025
Rated 1 out of 5 stars
Verified

poor customer service, phone lines not working/answering

Ordered a diswasher & paid for installation but due to needing an extension pipe for the diswasher connection, they refused to install, citing company policy, as they didn't want to be liable for potential leaks. Tried to ring customer service & numerous DID local stores but no answer to arrange a refund for the paid installation. Eventually had to call in store and refund was issued but a week has passed and still no refund in my account. Having got a local plumber to do the installation I now need my old diswasher collected by DID, but guess what....phone lines conveniently not answering. Again I'll have to drive to my local store and arrange a date for pick up but with the way my refund has been handled I'm not holding my breath. For a company their size it amazes me that none of their phone contacts listed on the website actually work & is a huge inconvenience. I initially chose DID as they're local to me in the D12 area but in future I'll go with someone more reliable.

1 December 2025

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