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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products and the speed of delivery. Consumers also appreciate the ordering process, finding it easy and straightforward. Many reviewers highlight the perfect fit of the items, often mentioning that the sizes align well with the provided measurements. People report a generally positive experience with the return policy, although there are some mixed opinions and a lack of consensus on this aspect. Some reviewers found the return process easy and efficient, while others encountered issues or had concerns about potential charges for returns. Overall, the company seems to excel in product quality, delivery speed, and order accuracy, with the return policy being an area where experiences vary.

Based on these reviews

Rated 4 out of 5 stars
Invited

Love ordering from Lulus, but they recently started charging me for returns on each item b/c I returned too much stuff when I was shopping for items for my destination wedding weekend. Bummer. I get i... See more

Rated 4 out of 5 stars
Verified

I've purchased probably a dozen dresses from Lulus and they've all been very well made and beautiful. BUT their sizing is all over the map! Make sure to read all the reviews and check customer image... See more

Rated 4 out of 5 stars
Verified

Lulu's has such beautiful gowns for all body types and I love that! This dress was perfect for a fall wedding I was in, and I got soooo many compliments. The length was great (I'm 5'10"), and wi... See more

Rated 4 out of 5 stars
Verified

Overall have had a great experience shopping on Lulus. Have had great quality things and have loved a majority of what I have bought. The only think bringing the experience down is that their sizing d... See more

Rated 5 out of 5 stars
Verified

Dresses arrived so quickly, I was able to return the one dress that I ended up not wanting to wear. Using the website I appreciated being able to see feedback from others who have purchased the dress... See more

Rated 5 out of 5 stars
Verified

I honestly was so skeptical getting my pre teen a dress online, but lulus did not disappoint. Wow is a understatement i would post a picture but I wont post my kiddo on here. The blue dress with pearl... See more

Rated 5 out of 5 stars
Verified

Always an incredible experience!!! From quality and beautiful products to an exceptional customer service. As I always say in my reviews, I can't ask for more. Recently I bought a beautiful skirt th... See more

Rated 5 out of 5 stars
Verified

My experience with Lulus was amazing! I have ordered wonderful dresses from Lulus before, but this time I had an special case. I ended up ordering a dress rush, one day shipping just behind the deadli... See more

Rated 5 out of 5 stars
Verified

I absolutely loved this dress! The fitting turned out perfect, and the fabric feels high-quality and long-lasting. Lulus truly impressed me with both the design and comfort. I even wore it for a photo... See more

Rated 5 out of 5 stars
Verified

The product description was accurate. The purse came quickly and was packaged well, so no damage. It is beautiful! I bought it for my niece or her wedding day, this coming February 14th, 2026!!!❤️... See more

Rated 5 out of 5 stars
Verified

My black faux fur stole from Lulus is gorgeous! Super soft, classy, and instantly elevates any outfit. It arrived fast and looks even better in person. Definitely worth it!

Rated 5 out of 5 stars
Verified

Every single person that assisted me with my issue was beyond helpful! It ended up being a little more complicated than I initially thought and felt bad because I was already asking for a favor, but t... See more

Rated 5 out of 5 stars
Verified

I recently purchased several wedding gowns to try on at home and return the ones that didn’t work. Lulus made this possible and it was so convenient. Also, the gown I ultimately chose to keep went... See more

Rated 5 out of 5 stars
Verified

We had the hardest time finding a dress, so we opted to try online. We were nervous about ordering something without trying it on. However, Lulu’s was great! The dress arrived quickly, and fit my daug... See more

Rated 5 out of 5 stars
Verified

The shipping for my dress was fast, and it fit perfectly. I loved this dress! The website recommended I get a small, however I did return it and get the extra small. According to my measurements I had... See more

Rated 3 out of 5 stars
Verified

Our daughter ordered two set of dress, one is okay not that great in fitting wise as . But dark green color was looking more like a clown dress as she order her size. So we end up returning one yet g... See more

Rated 5 out of 5 stars
Verified

I cannot recommend Lulus enough! I had a last minute elopement and ordered the dress a week before and it arrived within 4 business days. I was nervous about the fit of the dress because I wouldn’t ha... See more

Rated 5 out of 5 stars
Verified

My first Lulus experience was great! Dresses were all quality materials and as pictured. Plenty of reviews to help make informed decisions on size etc. Return policy clearly listed and made easy. I wi... See more

Rated 5 out of 5 stars
Verified

First time purchase as a Christmas present for my Granddaughter. Hoping item can be returned if need be after she opens it for Christmas. She loves your products and orders quite frequently.

Rated 5 out of 5 stars
Verified

Got my dress with no problem, everything is the same as the picture the dress u will have to size up as there is no stretch in it but it’s a beautiful dress.

Rated 5 out of 5 stars
Verified

I had a dress that was not to my satisfaction. Sequins were falling off, loose threads etc. I did not receive a replacement dress in time, but I still thought customer service was really good. They go... See more

Rated 4 out of 5 stars
Verified

Everything came in a timely manner and returns were super easy! The outfits I ordered had very little stretch in the waist/hips area so in the future I would order a few different sizes.

Rated 3 out of 5 stars
Verified

i am having issues with the return process. I ordered 3 faux fur shawls to test them out with my outfit and i kept one and sent back the other 3, i still have not been refunded, and it's been over 3... See more

Rated 5 out of 5 stars
Verified

Despite the mail carriers mistake and lack of speed with delivery, Lulu‘s graciously refunded me my expedite shipping cost when my package did not arrive when it was supposed to be. They were super ni... See more

Rated 5 out of 5 stars
Verified

Wonderful customer service. One of the dresses i ordered arrived slightly damaged. Lulus quickly sent me out a new one and made the process super easy. Thank you!

Rated 5 out of 5 stars
Verified

The garment arrived in a timely fashion, it was in perfect condition - no wrinkles or loose threads It fit like a dream and was perfect for an indoor winter wedding guest!

Rated 5 out of 5 stars
Verified

I bought three of these sweaters. They’re very flattering! I’m 5’8” 150 and the M was perfect. They’re soft and comfortable (although for some reason, the material of the gray one felt different from... See more

Company replied

Rated 5 out of 5 stars
Verified

Love this dress! Super comfortable, fits well, and the fabric is lovely. My sister-in-law (true fashionista) recommended Lulus… she wore a Lulus dress to a family wedding. I’ll be back to shop again!... See more

Rated 5 out of 5 stars
Verified

I ordered my wedding dress from Lulu's and I couldn't have been happier! I felt so beautiful and sexy. I did order an XL, but it ended up being a bit too big. It was super easy to return it and get a... See more

Rated 4 out of 5 stars
Verified

The delivery time was quick! I love the look of the sequin jumpsuit but unfortunately the sequins constantly hook together at the legs/calf area. Causing snags.

Rated 5 out of 5 stars
Verified

The dress was great. it was a little long since I’m only 5’3, but I got it tailored. I received tons of compliments all night. The shipping was fast and the returns of the additional dresses I bought... See more

Rated 5 out of 5 stars
Verified

This experience was more than I could ever ask for! Quick. Simple but overall a great experience with an absolute gorgeous dress made with care and precision!!!

Rated 5 out of 5 stars
Verified

Quality 10/10, fit exactly per the measurements. Infant it was almost too small because I was exactly between sizes so I sized down to ensure it was loose. Shipping was quick.

Rated 5 out of 5 stars
Verified

The dress is really beautiful and good quality. I ordered a size large but found it was too big and got a return quickly without any hassle, very happy with the exchange policy.

Rated 5 out of 5 stars
Verified

The company communicated when the dresses would arrive and of course, i received them in a timely manner. Each dress was packaged

Rated 5 out of 5 stars
Verified

Loved the material. It’s super stretchy. Everything about is great, expect the cut on the chest. I have a medium size chest, not small but not big either. But that area was a bit uncomfortable and a b... See more

Rated 5 out of 5 stars
Verified

I bought two dresses to try on. They fit well but ultimately I only needed one. I was able to return the second dress with ease and the return tracking proved it was a swift journey back. The dress... See more

Rated 5 out of 5 stars
Verified

I bought a dress and needed to exchange it. The size I needed was unavailable. It was a final sale but I did receive a gift card for the exchange. Due to this, I give an excellent review

Rated 4 out of 5 stars
Verified

I bought 4 dresses to try on, accidentally removed the do not remove ribbon😂😂 but I’m happy to keep them😂 they arrived right on time and the quality was as expected.

Rated 5 out of 5 stars
Verified

Your website made selecting a dress for a November dress seamless. Beautiful selections, true to size, great quality and even better price.

Rated 5 out of 5 stars
Verified

The quality of the dresses are amazing. So happy with multiple purchases. Shoes and dresses. Absolutely obsessed.

Rated 3 out of 5 stars
Verified

I love the dress I ordered but after wearing it just one time it shows some strange lines on the fabric so I may not be able to wear it again. Quality could be better.

Rated 5 out of 5 stars
Verified

comfy, good material, and as shown online. wore it to a winter wedding and was still warm and looked great!

Rated 5 out of 5 stars
Verified

Great prices and very good quality merchandise. Also, received my order quickly :)

Rated 5 out of 5 stars
Verified

My dresses came fast, and were just as stunning in person as they were online. True to size and great quality.

Rated 5 out of 5 stars
Verified

Gorgeous dress! This is a beautiful, simple dress and the velvet takes it up a notch. Be aware that the dress is short if you have curves. The shipping was quick!

Rated 5 out of 5 stars
Verified

I ordered 4 sweaters and crossed my fingers. Two were great, 2 did not suit me. The returns were very easy, no hassles. I’ll buy more!

Rated 5 out of 5 stars
Verified

I bought a beautiful dress from Lulus, but the size I ordered didn’t close in the back. I requested an exchange and didn’t realize they would send the new one before I returned mine 😅. While I took t... See more

Rated 5 out of 5 stars
Verified

Ordering easy and delivery was timely. The items received were as described and fit perfect. I did have a couple of items that were returned and the return process was so easy!

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Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Information provided by various external sources

Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Replied to 65% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

The clothing runs small

The clothing runs small, but is of excellent quality. Had to reorder 2x before I had the right fit. I normally wear a large. I had to XXL in the end. Some dresses were still too tight and we're final sale, so I'm hoping a seamstress will be able to fix for a perfect fit.

6 December 2025
Rated 5 out of 5 stars
Verified

I'm absolutely thrilled with the dress…

I'm absolutely thrilled with the dress I ordered for our company Christmas party! It was a showstopper, and I received countless compliments throughout the night. The dress was the perfect blend of sexy and classy, and it really accentuated my weight loss since our last gathering. The fit was spot on, and the quality was exceptional. I couldn't be happier with my purchase - it's definitely a keeper! Five stars all around, and I'd highly recommend it to anyone looking for a stunning holiday dress.

9 December 2025
Rated 5 out of 5 stars
Verified

No complaints

Lots of options, products match the descriptions pretty well, sizing is generally accurate, and easy returns.

9 December 2025
Rated 5 out of 5 stars
Verified

I Will Always Love Lulus!!!!

Know that they guarantee satisfaction 100% of the time no matter what. Whether you like your purchase or not, this website is trustworthy, and the customer service team will make the experience much better.

6 December 2025
Rated 3 out of 5 stars
Verified

Vegan leather skirt…

I ordered the vegan leather short skirt and loved the quality. But I did put all my correct measurements into the size guideline, and when I got the skirt it was too small. If ordering this skirt, I would consider ordering next size up.

8 December 2025
Rated 5 out of 5 stars
Verified

Excellent quality

Excellent quality, even the dress that didn’t fit me was beautifully made. The ones that did fit were sooo flattering. Makes me want to find more reasons to dress up!

5 December 2025
Rated 4 out of 5 stars
Verified

Good options

Always get great clothes from LuLus and the shipping is quick. Every once I. A while though there is an item that is a miss on quality, but it’s fewer and further between.

8 December 2025

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