The Essence Vault Reviews 32,176

Received my first order, one off bottles perfume had broken contents spilled out leaving delivery box wet . Royal Mail said totally there fault. However smell was absolutely gorgeous 144 !! I emailed... See more

Have purchased from this company twice now, every fragrance I've had smells gorgeous. Had a slight issue with one of my bottles and Nikki was fantastic, sending out a replacement straight away - so... See more

I am a loyal customer of the essence vault. There scents are incredible and always last longer than any expensive smells I’ve ever bought. I recently placed an order (the only time I’ve ever had an is... See more

Returning customer. Tried a couple of new fragrances this time (82, 541), as well as ones bought previously (461, 479, 444) . Happy with all. Long lasting, amazing deals and smells incredible. I love... See more

I chose the buy 1 get 1 free deal when it was black Friday and chose the x8 bundle for £99 and got 8 other fragrances for free! And what was great was that they could all be different so I got x16 dif... See more

Fantastic, absolutely love The Essence Vault fragrances. I have ordered many times, never had issues. One time my order came damaged and Nikki from customer care has sent me a replacement and some sam... See more

Not sure why or how its possible for anyone to leave a 1 star review. Ive bought from The essence vault for 2 years now. Not once have i been unhappy or unsatisfied. Top scents every single time. I wi... See more

I choose the buy one get one free ladies fragrances. I am pleasantly surprised at how the inspired by gucci Rush, and Guilty smell just like the actual brand for alot less money,because not everyone w... See more

Only place I'll get my dupe perfumes! Always get my face, Baccarat Rouge, from you and the compliments I get are immense! This time I got the Baccarat in diffuser altho bit disappointed as can't smell... See more

Great delivery I chose 5 scents in a bundle Wedding silk Santal Burning cherry Lost cherry Flower bomb Vanilla candy sugar , all absolutely gorgeous , long lasting and a lovely intensity... See more

I’d love to give a huge shout-out to Gareth for his outstanding help with my recent order! I had an issue with one of my perfumes and wasn’t quite sure what to do, but Gareth went above and beyond t... See more

Just received my fragrances but had an error with my delivery. Sent and email and wow !! Personally answered by Alix within 5 minutes who went above and beyond. This is true customer service and I wil... See more

I had a delivery issue with an order I placed nearly two weeks ago. I contacted Essence Vault and Gareth re-arranged delivery of my order via an alternative company. He was nothing but helpful and dea... See more

I recently bought two bottles from Essence Vault with their amazing buy-1-get-1 offer, and I couldn’t be happier. Scent 144 has become my absolute favorite. it’s long-lasting, elegant, and smells... See more

Had a few orders now and they’ve been great. Bit of a hiccup when we had our Black Friday order, but customer service Alix helped us and within an hour was sorted out and rectified. Exceptional produ... See more

My order arrived with missing items which I queried. The customer Service staff named Nikki provided a customer focused rapid response for replacement of the missing item and a couple of samples in... See more

I had issues with my first order and was sent the wrong products, got in contact and got another sent out which unfortunately came wrong again. However 3rd time lucky Niamh was amazing and so helpful,... See more

Great customer service . I ordered perfume that didn’t arrive so I contacted essence vault by email when I received an email back from Peter on the same day saying that he can refund me or re-issue m... See more

I visited the TEV website after a recommendation from a friend and I wasn’t disappointed. I chose 4 testers and they were delivered in days after placing the order. The fragrances did not disappoint... See more

Excellent Service every time I shop with this company. Great fragrances and long lasting. My favourite is Lime Basil and mandarin. Colleagues always comment on how nice I smell. Always lasts a full 10... See more

Always wanted to try this company, ordered the 3 bundle deal, didn’t realised until after completed my order, if I added 2 of the same bundle I would have got one free (Black Friday deal) I contacte... See more

Wow first time ordering went for 3 females and choose 3 males for free amazing offer and omg they smell amazing and last. Will be ordering again customer for life now. Super fast delivery. So glad I... See more

I have placed several orders with essence vault, I even have friends and family placing orders! On my last order, there was a little issue which was resolved quickly by Gareth who was amazing at offer... See more

I order during Black Friday event which was a bargain!! My purchases came yesterday and they smell amazing. I had an issue with one of the items not having a spray cap but when I emailed customer serv... See more

I spoke to Alix,l had an issue with an order, which was quickly and thoroughly handled. I’ve used The Essence Vault a lot as l think their fragrances are so similar to the expensive ones. I particul... See more

I’ve ordered from Essence Vault twice now and I’m honestly obsessed. Every perfume I’ve tried from them smells incredible and lasts all day - no lie! I currently have 444, 458, 770 and 82, and every... See more

I will always shop for perfumes at the essence vault. I cant believe the amount of compliments my daughters and I get when wearing this product. I tell everyone about it and converting them! Love... See more

I have purchased from Essence Vault for the last few years. My family receive essence vault perfumes and after shaves in their Christmas presents from me and absolutely love them. This year I have bo... See more

Placed 2 separate orders. Kept informed re packing, shipping and delivery the whole way. Smells are fantastic. Repeat customer and definitely would recommend. Prices can't be beaten especially when yo... See more

I have ordered from The Essence Vault a few times without any issues. My most recent order arrived incomplete, and I emailed Essence Vault to inform them of this. I had a response from Nikki within a... See more

Received my perfumes within a week of ordering. Fast delivery and the buy one get one free deal was an added bonus. No. 444 smells great and I'm glad I bought it. Highly recommended for cost efficient... See more

I have been coming here for years now. Haven't and won't go anywhere else. Why would you pay £££s when you can get the same stuff, if not better at a much more reasonable price. Did have an issue wher... See more

Affordable prices and smell just like the originals with long lasting hours. One of the items didn’t arrive, but after getting in touch with customer service, Clare sorted it within a day. Super quick... See more

Have some of the original scents the same as I bought from essence vault. Black opium for the example I have the original, I prefer the essence vault one, the scent lasts so much longer! Only thing... See more

What a wonderful company, absolutely love their fragrances. I’m on my 4th order now and have my sister obsessed as well! This perfume range is lovely, I’m a nurse and work 12 hour shifts, the perf... See more

I ordered the 444 “Lost Cherry” in the Black Friday deal which was buy one get one free. I’ve ordered this perfume multiple times and always get such lovely compliments so I ordered for my friends f... See more

My Order arrived damaged. I immediately sent an email with pictures. My enquiry was dealt with by Alix. She was incredibly prompt, courteous and professional. She assured me my replacement order w... See more

Ordered two 30ml and two 5ml, unfortunately one of the 5ml wasn’t delivered with others. I got in touch to let them know and had an immediate response, apology and was sent out the other 5ml, deliver... See more

Great experience, product as described, fast delivery. An order I received recently was the correct fragrance but not intense version which is not a big deal but as soon as I emailed Nikki, she was... See more

Last year I tried a cheaper retailer but you get what you pay for, never again. Brought from Essence Vault this year. Ordered on Black Friday, arrived boxed and well wrapped the following Wednesday by... See more

Excellent customer service from Yaseen 👌past orders never been a problem, but my recent purchase had a slight mix up. Response was immediate and correct order shipped straight away....Plus I get to... See more

I accidentally put the wrong delivery address on my order! Shear panic set in as thought it would be too late to get this changed . Emailed the company and since my order had not been processed yet... See more

I purchased during the Black Friday deal to buy 3 fragrances and get 3 for free. The smell of each fragrance is extremely similar to the expensive brand so the quality is great. The customer service w... See more

Contacted the TEV team a while ago regarding a scent I used to buy but is no longer available Thierry Mugler Tonka .I asked if you had anything similar.Around a month ago I got an email saying they h... See more

Mediocre, the scents are ‘inspired by’ but not really accurate. I got two separate perfumes and for some reason they smell the same and not like what they should be similar to. Overall they are not te... See more

Great service, original order was lost in post (no fault of TEV) and Yaseen was quick to sort a replacement with quicker delivery service. Ensured I was happy with everything, went over and above what... See more

At first I was really doubtful to the quality of the perfume but bloody hell I was wrong. They are really strong and the first one I have used got me coughing for 5 minutes straight. I had small issu... See more

My order of 6 diffusers arrived with none of the sticks needed for them. I contacted Essence Vault and within 24 hours was contacted by Yaseen who dealt with the matter promptly and effectively, need... See more

Great customer service. Syed sorted out my minor issue with the address defaulting very swiftly. Thank you. Love the quality and value for money perfume. Just love No13, My favourite, get complimen... See more