Arctic Yeti Reviews 222

TrustScore 4.5 out of 5

4.6

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Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Sport Tour Agency
  4. Tour Agency
  5. Tour Operator

Written by the company

Arctic Yeti somos una agencia de viajes española dedicada en exclusiva a los destinos nórdicos. Estamos especializados en viajes a países como Islandia, Noruega, Groenlandia, Islas Feroe, Finlandia o Suecia, entre otros. Contamos con un equipo conformado por varios guías expertos en el destino y con varios años de experiencia a la espalda, así como un preparado equipo de oficina para resolver todas tus dudas al instante.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

222 reviews

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Replied to 40% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

A great night

Cal was a great. He was determined to find the lights for us. We saw an amazing display.
The van is lovely and comfortable.

March 13, 2025
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Rated 1 out of 5 stars
Verified

The driver Kel was polite and carried…

The driver Kel was polite and carried out the tour on time. The northern lights were non-existent (which was understandable as a natural event is unpredictable and expected to be able to rebook if required) however kel kept saying that there was an exciting activity to witness although unable to point to it or even take a photo himself of it, even at the end when almost nobody wanted to get off at the next stop as there was again no activity? The question “are you happy with what you have seen tonight?” Was asked multiple times. I can only assume that was so the guide could claim that we had seen the lights as we haven’t been contacted for a re-book as within the booking guarantee. There were other minor issues such there was only limited support for iPhone cameras and no support for Samsung, only a 15 second incorrect description of what causes the northern lights and no other tour commentary at all. Main disappointment - trying to be convinced to say we’d seen something we hadn’t.

December 29, 2024
Rated 5 out of 5 stars
Verified

Amazing tour

The tour was amazing!And we luckily could see the northern lights
I had a problem with my schedule but they did everything to make it possible!! Many thanks for it

December 30, 2024
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Rated 4 out of 5 stars
Verified

We were brought to 3 sites of the…

We were brought to 3 sites of the Golden Circle and had time to spend there.
We appreciated very much being in a small group of about 15 people.
The bus is quite used. Other transport companies had more modern busses.
Due to rainy wheather the windows were fogged up all the time. Maybe in a more modern bus, this would have not been so.
The spanisch driver drove like hell, but obviously we arrived everywhere safely and on time.
The tour guide was wery friendly and answered all questions at any time in Spanisch an in English.

July 24, 2024
Rated 1 out of 5 stars
Verified

Unfortunately

Unfortunately, we did not use the ride from Landmannalaugar (ticket ARC-T70436210). We were at the meeting point at a small parking lot in front of the river at 4.10 p.m. So unfortunately 5 minutes after the given time. The problem, however, is that the bus departure location is not provided (at 4:20 p.m.). If we had known where the bus was leaving from, we might have been able to arrive at departure time, i.e. 4:20 p.m. We assume that there was an additional transport from the parking lot to the bus departure point, which we were not informed about. We also tried to call the telephone number provided on the ticket (+354 5395226), but to no avail. Taking the above into account, we do not evaluate the service positively. Best regards, Grazyna and Tadeusz Nowicki.

July 7, 2024
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Reply from Arctic Yeti

Dear Tadeusz,

We are very sorry about the incident you had and that you could not take the bus back from Landmannalaugar.
Unfortunately, we have to comply with the established schedules to avoid delays in the transfer services of other travelers. We are going to contact you by email to request the information of your voucher and see why the information about the collection point and the schedule that you mentioned does not appear, since in our system for managing reservations and generating vouchers, the departure time does appear indicated (6:20 pm), the time you have to be before departure (15-20 minutes before) and the pick-up point with name and GPS coordinates, Landmannalaugar bus parking ( 63°59'23.1"N 19°03'29.6"W). R
Regarding the telephone number indicated, it is an emergency telephone number answered at any time of the day and every day of the year.
We are going to investigate what could have happened that day and we will do everything possible to prevent it from happening again.

Greetings,
Oscar

Rated 4 out of 5 stars
Verified

Great experience

Great experience and we've seen 7-8 whales! As cons, it would be better to make turns for the best positions in the boat, as some people got it from the beginning and didn't move...

July 30, 2023
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Reply from Arctic Yeti

Thank you for your review :)

Rated 2 out of 5 stars
Verified

long day relative to actual hike

The guide David was fluent in Spanish but not great for our group. His information was basic and sparse. The hike was decent but could have been much more.

The ride to LandmannaLaugar is a 2-hour bus ride of which 1 hour is on very bumpy roads. This is 2hrs each way. The tour felt formulaic. To be on the bus for 4 hours and do a 3hr hike that is slow paced, with a 45m stop for lunch seemed like very little hiking. Our 8 year old was with us but he was very energetic and was more than capable of keeping up. What slowed us down was a 4-person group that stopped very frequently for long stretches and seemed to be concerned about doing the hike.

June 18, 2023
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Reply from Arctic Yeti

Thank you for your review Reshma.
We are aware of what you are telling us, but it is difficult for the groups to be homogeneous every day and go to the same level. However, we will take it into account to continue improving day by day with all our clients.

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