Budgetinsurance Reviews 17,814

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices offered by Budget, often finding them through comparison sites. Consumers appreciate the straightforward and easy-to-navigate website, highlighting the simplicity of obtaining quotes and setting up policies. The overall purchase experience is frequently described as smooth and efficient. People value the helpful and patient customer service, with agents being readily available by phone and providing clear explanations. Many reviewers mention the ease of understanding the policy details and the quick responses received. The value for money is a recurring theme, with customers feeling they receive a comprehensive insurance package at a reasonable cost.

Based on these reviews

Rated 4 out of 5 stars
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When computing my proposal form. I accidentally gave the wrong date for my only accident. This caused a major problem which was very easily sorted by him a very short phone call to service Centre. It... See more

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Rated 4 out of 5 stars
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Got to be honest. I'd never heard of this company before. It was only by using one of the price comparison sites that led me to it. It had all the things I needed for insuring my vehicle including the... See more

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Rated 4 out of 5 stars
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I think four stars is fair just for the price and signing up procedure as only just joined. Been with my previous insurer 'General Accident' for the last six years who have always been reasonable with... See more

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Rated 4 out of 5 stars
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Direct and easy way to car insurance policy. When I applied to purchase insurance policy for my car, Budget Insurance made ithe process fast, smooth and seamless for me. Their offered rate are ver... See more

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Rated 5 out of 5 stars
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Great value for the money Good insurance policy All round good package deal for fully comprehensive insurance. Good customer service on the phone very helpful. Hopefully I'll get another good d... See more

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Rated 5 out of 5 stars
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Very competitive prices on both my vehicles. Customer services were really helpful and patient, spending a lot of time with me and even ringing me back when the battery on my phone ran out! The only t... See more

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Rated 5 out of 5 stars
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Initially disappointed after they upped my premium cos of a mistake on a claim date. Really impressed with their solution. A really lovely and caring customer rep sorted it. I now recommend them.

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Rated 3 out of 5 stars
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We submitted information for a quote and after buying motor insurance we’re told it was incorrect . I explained we had been hit by a lorry while we were stationary, the lorry firm asked that we all... See more

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Rated 5 out of 5 stars
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Found through comparison sites and gave a very competitive car insurance price. Included everything I needed and had option for add ons. I like the fact Budget Insurance have claim and general helpli... See more

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Rated 3 out of 5 stars
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Information is sent by email straight away which is good. Was very disappointed with the £25 fee for change of registration plate. Nothing else had changed on the 🚘 car. Other insurers waver this if... See more

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Rated 5 out of 5 stars
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I didn't have to claim, so I can only rate on the basis of purchase experience, price, and efficiency with documentation, etc. I was impressed. Everything went smoothly and the premium vs. cover was v... See more

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Rated 4 out of 5 stars
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Helpful, knowledgeable, answered the phone,called me back. Beat other company by 100. Seems lv insurance do not agree with loyal customers. Will renew if price not increased .there are always a cheape... See more

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Rated 5 out of 5 stars
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I have consistently found that Budget offers good insurance quotes. Even my renewals have not shot up in price. I now have a van and insurance through this company. It is also very easy to get a... See more

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Rated 5 out of 5 stars
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First time I have used this company I found it easy to use with fast responses. Would definitely highly recommend this company gave excellent advice.

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Rated 5 out of 5 stars
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Just insured my car. Found them through Go compare. Very reasonable for the amount of cover. Phoned them a couple of times. Got straight through, and the agents were very friendly and helpful. So far... See more

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Rated 5 out of 5 stars
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Excellent from start to finish….easy,step by step approach and definitely customer focused. Overall quick,decisive and by far the easiest online experience I have had…..5 stars.

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Rated 5 out of 5 stars

They wanted to charge me £24 extra, on top of a £25 administration fee, just to move 2 streets away to my new property. Luckily Kirsty was able to help and understood how stressful moving house can be... See more

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Rated 4 out of 5 stars
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Easy to sort out my car insurance initially but when trying to correct an error I was waiting on the phone too long

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Rated 5 out of 5 stars
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Contact to Budget Insurance was through Uswitch. Once on Budget's website, instructions were easy to follow, with various options. Completion and payment was also easy. We followed up by purchasing a... See more

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Rated 5 out of 5 stars
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The price its brilliant for me personally the price determines if I stay or look at other sites and the service is great as is if you want to add anything to the policy it's user friendly and the poli... See more

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Rated 3 out of 5 stars
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Problem getting quote due to taking my personal registration from previous car, you still,2 weeks later show the file on previous car instead of new car, but your call centre was excellent at trying t... See more

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Rated 5 out of 5 stars
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I was stunned by the large increase for renewal of my car insurance, decided to look for a better price. I did a search on line and was so pleased with the good price quoted that I decided to use Bu... See more

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Rated 5 out of 5 stars
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Has proved to be competitive over past 2 years, current renewal for 3rd. lower than previous cost. Having had no need to make a claim, or reason for contacting, obviously unable to comment.

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Rated 3 out of 5 stars
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They did everything expected of them and a bit more dealing with an aged customer Patience with every question Made sure that each questuin was understood before going to next So polite

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Rated 5 out of 5 stars
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I've used Budget a few times for my car insurance and have always found the process easy and without stress. This is really refreshing as it can be a frustrating process with some.otger companies. We... See more

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Rated 3 out of 5 stars

Awful company to deal with so may additional charges I wouldn’t recommend them nor would I ever use them again However i receieved a call from Kirsty who was really helpful and wanted to rectify a... See more

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Rated 5 out of 5 stars
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Everything was very straightforward, and excellent price. I got my renewal at less than half price ftom my previous provider

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Rated 4 out of 5 stars
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So far so good! I looked around for a decent, low price car insurance, and Budget came out on top. I'll let you know at the renewal price how things went.

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Rated 5 out of 5 stars
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Best renewal premium, so changed from previous company. It pays to shop around.

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Rated 5 out of 5 stars
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I’m 1st time been with Budget insurance so hope we staying together for long time

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Rated 5 out of 5 stars
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From start to finish, the experience online was so good, very straight forward, and easy to read.

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Rated 5 out of 5 stars
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Completed insurance application online but something went wrong. Phoned customer services, and got it sorted and complete straight away.

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Rated 4 out of 5 stars
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I used price comparison site ,and found Budget to be user friendly,and also relatively easy to complete questions and set up my new car insurance.

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Rated 5 out of 5 stars
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First time I have used Budget insurance very easy to set up and very competitive, I will be looking forward to receiving quotes on other insurance products as required!

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Rated 5 out of 5 stars
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Very easy for me to understand and was explained properly with the person on the phone and I wanted a copy of my insurance documents they sent them with in days thank you mr King

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Rated 4 out of 5 stars
Invited

Budget provided a competitive car insurance quote for me and I found the process easy to deal with.

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Rated 5 out of 5 stars
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My wife and i have never used the Internet for car insurance we've always done it the old way paying over the odds every year budget insurance was very reasonable a lot cheaper we will use again when... See more

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Rated 5 out of 5 stars
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Can’t really say much as you never really know how good any insurance is until you want to claim. Very pleased with the price.

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Rated 5 out of 5 stars
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Helpful advice with service. Plus a good price compared with other sites I tried.

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Rated 3 out of 5 stars
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This is a pointless exercise as you never know how good an insurance company is until you make a claim, so pointless making comments.

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Rated 5 out of 5 stars
Invited

It was so easy to fill in the application. I am very happy with my insurance quote and have paid in full.

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Rated 5 out of 5 stars
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Excellent service, website quick and easy to use. Very reasonable quote provided and was accepted

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Rated 5 out of 5 stars
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It couldn’t have been easier. My car insurance was sorted out in just a couple of minutes.

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Rated 5 out of 5 stars
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HIGHLY RECOMMEND GREAT VALUE AND HALF THE PRICE OF MY PREVIOUS PROVIDER OF INSURANCE 5 ⭐️⭐️⭐️⭐️⭐️🥳🥳🥳🥳🥳

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Rated 5 out of 5 stars
Invited

Easy straight forward, no messing around.

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Rated 5 out of 5 stars
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Excellent service at a great price

Company replied

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Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Invited

Chatbot was unable to answer query but…

Chatbot was unable to answer query but passed to a human customer service representative, Victoria, who sorted out my query quickly and effectively.

December 5, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hey,

Thank you so much for taking the time to review your recent Customer Service experience with us!

Vicky

Rated 5 out of 5 stars
Invited

Great

Great. Thnx

December 7, 2025
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Reply from Budgetinsurance

Hi D B,

Thank you for your 5 star review!

Kirsty

Rated 5 out of 5 stars
Invited

Budget insurance Was insured with

Was insured with
Carole Nash for years it was costing me 600 hundred pounds a year my big sister got me on to budget insurance I have saved over £450 I couldn’t believe it. Managed to pay for my insurance over my phone but couldn’t get my insurance documents out off my phone so gave you a phone spoke to a nice guy over the phone and asked him to send my insurance documents by post which arrived yesterday well happy. In the future.i will be with budget insurance from now no 😊🙏 not sure if they don’t motorcycle insurance aswell will need to find out. You now what they say it’s good to shop around cheers

December 2, 2025
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Reply from Budgetinsurance

Hi James,

It's fantastic to hear how much you were able to save by switching to ourselves for insurance!

Kirsty

Rated 5 out of 5 stars
Invited

Straightforward site easy to use,happy…

Straightforward site easy to use,happy with the quoted price ,no complaints as of yet,let's see how it goes ,

December 7, 2025
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Reply from Budgetinsurance

Hi Steven,

It's great to hear you found the site straightforward and easy to use!

Kirsty

Rated 5 out of 5 stars
Invited

cheap as chips

as a newbee to budget i cannot comment as yet but a great price for me which was the main reason i joined them

December 4, 2025
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Reply from Budgetinsurance

Hi Peter,

I'm pleased to hear you were happy with the premium offered for insurance with ourselves!

Kirsty

Rated 5 out of 5 stars
Invited

Budget to my rescue…

As i was working away from home i thought i had left it late to get a deal on my car insurance but budget totally blew everyone else awsy with there great price reccomend people to yry budget.

November 27, 2025
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Reply from Budgetinsurance

Hello John,

Thank you so much for your fantastic review!

We’re thrilled to hear that we could offer you a great price, even with everything happening while you were away. It’s wonderful to know we could stand out from the rest and make things easy for you.

We really appreciate your recommendation — spreading the word about Budget Insurance means a lot.

Thanks Laura

Rated 5 out of 5 stars
Invited

Great quotes

Great quotes, friendly staff, quick and simple.

November 26, 2025
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Reply from Budgetinsurance

Hello,

Thank you for your lovely review!

We’re thrilled to hear you found our quotes great and our team friendly. Making the process quick and simple is exactly what we aim for at Budget Insurance!

Thanks Laura

Rated 5 out of 5 stars
Invited

Excellent

Excellent, great price, easy to deal with

December 1, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hello Helen,

Thank you for the great feedback!

We’re really happy to hear you found us easy to deal with and that we could offer a price you’re pleased with. That’s exactly the experience we aim to deliver!

Thanks Laura

Rated 5 out of 5 stars
Invited

Great service

Great service
Low prices

December 1, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hiya Alastair,

Thank you for the lovely review!

We're really pleased to hear you’re happy with our service and prices.

Welcome to Budget Insurance!

Thanks Laura

Rated 5 out of 5 stars
Invited

Excellent service at a great price

Excellent service at a great price

December 1, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hiya,

Thank you for taking the time to leave your excellent 5 star feedback!

Welcome to Budget Insurance.

Thanks Laura

Rated 5 out of 5 stars
Invited

Easy straight forward

Easy straight forward, no messing around.

December 1, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hello,

Thanks so much for the great review!

We're really glad to hear you found everything easy and straightforward — that’s exactly what we aim for at Budget Insurance.

No fuss, no hassle, just simple and clear… happy to hear we got it right for you!

Thanks Laura

Rated 4 out of 5 stars
Invited

Easy to sort out my car insurance…

Easy to sort out my car insurance initially but when trying to correct an error I was waiting on the phone too long

December 1, 2025
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Reply from Budgetinsurance

Hi Bernard,

Thank you for taking the time to share your feedback. We’re really pleased to hear that setting up your car insurance was nice and easy — that’s exactly what we aim for!

We’re sorry, though, that you experienced a long wait when trying to correct an error. That’s not the smooth service we want for our customers, and we appreciate you bringing it to our attention. We’re always working to improve our phone wait times, and your feedback helps us do just that.

If there’s anything still unresolved or if you need further assistance, please don’t hesitate to get in touch atsocialresponders@bglgroup.co.uk we’re here to help

Thanks Laura

Rated 5 out of 5 stars
Invited

Excellent 5 Stars

Excellent from start to finish….easy,step by step approach and definitely customer focused.
Overall quick,decisive and by far the easiest online experience I have had…..5 stars.

November 26, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hello Mr Aikenhead,

Thank you so much for your fantastic review!

We’re delighted to hear that you found the whole process easy, clear, and truly customer-focused — that’s exactly what we aim for!

It’s great to know your online experience with us was quick, straightforward, and one of the best you’ve had.

Your 5-star feedback really means a lot, welcome to Budget Insurance!

Thanks Laura

Rated 5 out of 5 stars
Invited

Great customer support very helpful and…

Great customer support very helpful and polite
Would highly recommend

December 4, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ethel,

Thank you for taking the time to leave your 5 star review!

We're thrilled to hear that you found our customer support helpful and polite. Providing great service is really important to us, so it’s wonderful to know we got it right for you.

We truly appreciate the recommendation — it means a lot!

Thanks Laura

Rated 4 out of 5 stars
Invited

So far so good

So far so good! I looked around for a decent, low price car insurance, and Budget came out on top. I'll let you know at the renewal price how things went.

October 20, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ray,

Thank you for your review and feedback!

Kirsty

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